Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Many system errors after recent update. Screen is black


  • Please log in to reply

#1
rickdeez

rickdeez

    Member

  • Member
  • PipPip
  • 40 posts
my hp pavilion has an error msg after recent update of service pack saying that my copy of] windows is not genuine. my screen is black, screen saver is gone. also got error msg "Oridnal 379 could not be located in the dynamic library"....Pls hslp
  • 0

Advertisements


#2
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Anybody? Cannot even get on line now! PLs help me
  • 0

#3
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Have you tried to click F8 to get to the Advanced Boot Options and then click on Try Last Known Good Configuration That Worked?
How about trying Safe Mode also?
Does either of those work?
If not you may need to restore the system back a couple of days before the update.
  • 0

#4
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Thank you ofr your reply. F8 does not work, safe mode does not work, and we have already tried restore and it says that a restore was not sucessful.....In the bottom right corner of our computer it now says This copy of windows is not genuine. Pls advise on how to proceed. Thank you
  • 0

#5
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
If you try to get on internet a message pops up that says RunDLL : There was a problem starting C:\Windows\System32\mshtml.dll

The operating system cannot run 1%.
  • 0

#6
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Anything on the system you need to save like documents, pictures, music, videos or movies?
May be a infection. Did the update come from Microsoft's site or was it a third party service pack update?
  • 0

#7
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
YEs pictures. We have thumb drives and sd cards to use. This was all done under the windows update screen from an icon that popped up in my lower right screen. Chose to install these updates that said important. It did show a service pack being installed under the updates.....
  • 0

#8
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK lets get your data safe before we continue. There is always a chance something we do could erase data so I would feel better if it was backed up first. We can achieve this by using a Linux Live cd.

Use Puppy Linux Live CD to Recover Your Data:

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-520.iso)
    Download BurnCDCC ISO Burning Software

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!

Posted Image

Posted Image

If you're doing this to recovery from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

  • 0

#9
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
We have alredy saved all pics to a cd and there is nothing else we care to save. Our computer is never used for work, only web surfing to be honest so we have no files, data we care to save. Can we proceed with the next step? Thanks for working with us
  • 0

#10
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
  • Please download WVCheck by Artellos from one of the mirrors below;

    Artellos.com (exe)
    Artellos.com (zip)

  • After the download, run WVCheck.exe
  • As indicated by the prompt, This program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the notepad file as a reply.

  • 0

Advertisements


#11
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
We are using a seperate computet to speak with you. The hp with the issues will not allow us to get on the internet at all......can we do anything to help this?
  • 0

#12
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK use that computer to download the program and copy it to a flash drive. Then take it to the problem system and run it.
  • 0

#13
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Windows Validation Check
Version: 1.9.12.5
Log Created On: 1904_12-05-2011
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2011-05-12 21:52:36
Last Success Time for Update Download: 2011-05-12 21:52:51
Last Success Time for Update Installation: 2011-05-10 09:35:49


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 10/5/2011 3:45:49
Modification; 20/11/2010 7:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 10/5/2011 3:45:49
Modification; 20/11/2010 7:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_5b467ba9bd0679bb\slwga.dll
Size: 14848 bytes
Creation; 13/7/2009 19:52:11
Modification; 13/7/2009 21:41:54
MD5; cc03cf9f24946dcbd70acb3e1b2f05bf
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_5b856235bcd79403\slwga.dll
Size: 15360 bytes
Creation; 18/2/2011 20:40:38
Modification; 21/12/2010 1:15:31
MD5; b7213e92b270761b88b313b62ba0e13b
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_5be2bf06d6168a3a\slwga.dll
Size: 15360 bytes
Creation; 18/2/2011 20:40:38
Modification; 21/12/2010 1:9:5
MD5; 86b7d4d7a87ecb9e6bded44c52c8d5d9
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 10/5/2011 3:45:54
Modification; 20/11/2010 8:27:26
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
Size: 13824 bytes
Creation; 13/7/2009 19:36:22
Modification; 13/7/2009 21:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16723_none_ff66c6b2047a22cd\slwga.dll
Size: 14336 bytes
Creation; 18/2/2011 20:40:38
Modification; 21/12/2010 0:38:16
MD5; 2008845b41d561fb77b77bbe0045099e
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.20862_none_ffc423831db91904\slwga.dll
Size: 14336 bytes
Creation; 18/2/2011 20:40:38
Modification; 21/12/2010 0:29:6
MD5; 2332de32759ebcc691850e092b2564a6
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 10/5/2011 3:45:49
Modification; 20/11/2010 7:21:24
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3


-------- End of File, program close at 1908_12-05-2011 --------
  • 0

#14
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
  • 0

#15
rickdeez

rickdeez

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
I am confused on the system file checker.....do i have to do this 1st and only from a reboot? Im sorry I have read this several times and still cant figure out exactly what to do/how to do it....Pls advise thanks
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP