[Essexboy]

No problem - glad to be of help. Keep safe now

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today i booted my laptop then the whole screen is white then after a few seconds it came to the login windows screen then i can log in already...
last time when i am using my computer like watching a youtube video, listening musics or surfing the web my whole laptop screen will suddenly turn all white but i can still hear the sound of the music and the video sounds.. and i have to turn it off and turn it back on then it will become back to normal... my laptop is acer aspire 4710Z

Edited by donhealyou, 26 July 2011 - 11:46 PM.

[donhealyou]

today i booted my laptop then the whole screen is white then after a few seconds it came to the login windows screen then i can log in already...
last time when i am using my computer like watching a youtube video, listening musics or surfing the web my whole laptop screen will suddenly turn all white but i can still hear the sound of the music and the video sounds.. and i have to turn it off and turn it back on then it will become back to normal... my laptop is acer aspire 4710Z

Edited by donhealyou, 26 July 2011 - 11:46 PM.

[Essexboy]

That is a known problem with that model, it appears that the LCD connector is not completely secure. Is it still under warranty ?

[donhealyou]

erm i guess no more warranty because i bought this laptop few years ago... is there any ways to fix this problem ?

[Essexboy]

Could you have a look at this solution, it will mean undoing some screws - White screen of death

[donhealyou]

thanks for the article i will try them out when i have time ... thanks for your help once again

[Essexboy]

No problem, let me know how it goes

[donhealyou]

hey sorry i was wondering he said the lcd parts above the keyboard i cant seem to find it ... i should unscrew behind the laptop ?

[Essexboy]

Just had a quick look at the manual and it is not very informative I am afraid. It might be best to get someone knowledgeable in computer hardware take a peek. Not really the sort of investigation that can be done via a forum

[donhealyou]

oh right thanks anyway but i cant seem to get into the manual ? i clicked it but it is blank? what is the manual link btw

[Essexboy]

http://uploading.com...ser-Manual.pdf/

Here you go - you will need to wait 45 seconds before you can download though

[donhealyou]

... i have to wait my ip address is downloading lol... anyway thanks for the link

[donhealyou]

hey i would like to know is my computer completely safe now? and do i have rootkits installed? because i heard that rootkits are bad and when you have them your computer is not trustable anymore...

[donhealyou]

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-07-22 15:32
Windows 5.1.2600 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
cacaoweb = "d:\program files\cacaoweb\cacaoweb.exe" -noplayer?abled:cacaoweb?es??????????????????O?????????????h?O???O???????????O???O? ??|`??|????????????????( ??????Service Pack 3?????????????????????????????
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0

-----------------------------------------------------------------------------------------------------
is the hidden autostart entries cacaoweb a rootkit??

[Essexboy]

We removed that with Combofix post 23 did we not ?

You are very tight on memory and hard drive space so once this has run we will run a tidy up to see if that will alleviate it a bit
Once this run is complete can you let me know what problems remain

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

DDS::
uInternet Settings,ProxyServer = 10.20.253.1:8080
uInternet Settings,ProxyOverride = 10.20.253.1:8080;local;*.local

Registry::
[HKCU\Software\Microsoft\Windows\CurrentVersion\Run]
cacaoweb=-

Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.