[Ben T]

I have a refurbished Dell laptop with Windows 7 64bit installed. I haven't been able to install Microsoft updates. I have seen the history of updates and there isn't a pattern as to why some installed but most of them didn't.

I have run the Microsoft Update Troubleshooter, tried to install them in safe mode, and download the System Update Readiness Tool but it wouldn't install because it is an update itself.

There is 2 sets of Windows.old files (and windows.old000) on the hard drive if that is of any help. Service Pack (KB976932)is installed.

[Macboatmaster]

I am sorry you have been left without a reply.

Occasionally a post is overlooked simply because of the vast number of posts requiring attention.

The system update readiness tool, is not usually effected by the problems associated with updates in general.

For instance many updates to Net Framework fail because the exisitng net framework installations are in some way corrupted.

Other updates fail when a Firewall, other than the Windows firewall will not allow the update and the same situation occurs with some anti-virus programs.

With that in mind, please disable your firewall and AV and try the system update readiness tool again please

Please do that from here.
http://www.microsoft...s.aspx?id=20858

REBOOT and try the updates again please

If that is NOT successful go here and reset the update components
http://support.microsoft.com/kb/971058

The FIXIT which is far easier than the manual method will usually be offered in default mode and agggressive mode, run it in deafult mode first please.

REBOOT and try again.

If no good and the choice was offerred run in aggressive mode

REBOOT and try again please.

If still no good, send me the error recorded on the installation failure please from event viewer.

If you are unsure of how to - please post and I will advise, but basically Control panel, Admin Tools, event viewer, expand windows logs left pane, application and on main window, click the heading level, that will sort them in order.
Examine the recent errors for updates
Also in left pane click windows logs, system and in find on right pane, type the word update.
Also go Control Panel Windows updates, view update history, on left pane and obtain details from there. of failed installations.

[Ben T]

1756625744
5
WindowsUpdateFailure
Not available
0
7.5.7601.17514
800736b3
856A1A60-D532-4086-B485-EE25753330AA
Install
101
Unmanaged





C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.5.7601.17514_2b78faa6dac0ba567411aaaa786e6128bd0b4_036cdb70

0
42d84e2a-a4f0-11e1-84df-a4badb975bb7
0

+ System

- Provider

[ Name] Microsoft-Windows-WindowsUpdateClient
[ Guid] {945A8954-C147-4ACD-923F-40C45405A658}

EventID 18

Version 0

Level 4

Task 2

Opcode 12

Keywords 0x8000000000000014

- TimeCreated

[ SystemTime] 2012-05-23T15:59:32.918005800Z

EventRecordID 18427

Correlation

- Execution

[ ProcessID] 112
[ ThreadID] 3672

Channel System

Computer johnnynorris-PC

- Security

[ UserID] S-1-5-18


- EventData

schedinstalldate ‎Thursday, ‎May ‎24, ‎2012
schedinstalltime 3:00 AM
updatelist - Security Update for Windows 7 for x64-based Systems (KB2660649) - Security Update for Windows 7 for x64-based Systems (KB2688338) - Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656411) - Update for Windows 7 for x64-based Systems (KB982018) - Security Update for Windows 7 for x64-based Systems (KB2532531) - Security Update for Windows 7 for x64-based Systems (KB2659262) - Update for Windows 7 for x64-based Systems (KB2529073) - Security Update for Windows 7 for x64-based Systems (KB2690533) - Update for Windows 7 for x64-based Systems (KB2679255) - Update for Windows 7 for x64-based Systems (KB2488113) - Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2604115) - Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962) - Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB26

[Macboatmaster]

I will stand corrected but can the time amd date be correct

Quote

schedinstalldate ‎Thursday, ‎May ‎24, ‎2012
schedinstalltime 3:00 AM

[Ben T]

The computer always says updates are ready to install, but never follows through with the task. The shut down icon has the update message showing but never installs updates after shutdown or restart. The time shows tomorrow but I manually do this update myself now and it alway fails.

Also, error code 800736B3 appeared after running the System Update Readiness Tool.

[Macboatmaster]

What is shown please on the system time and date, lower right taskbar

[Ben T]

11:38AM 5/23/2012

[Macboatmaster]

Check Internet time - update settings

[Ben T]

Update settings as instructed. Time and date were correct. Run update to test. Failed again.

[Macboatmaster]

1. Go Control Panel please Windows updates
Change from 0300 on automatic to download and let me choose when to install

2. Check box allow all users to install updates


click OK and exit please
Reboot computer.

3. What please was the result of the fixit for reset update components, did it run.

4.Retry the download and install of the update readiness tool please -

5. What firewall and AV please

[Ben T]

Disabled automatic updates. No change. Update Readiness Tool, no change after reboot. I use Windows Firewall and Microsoft Security Essentials.

[Macboatmaster]

Quote

What please was the result of the fixit for reset update components, did it run.

[Ben T]

It ran but didn't change the ability to install updates. I didn't try changing the registry settings or the aggressive method.

[Macboatmaster]

Quote

The FIXIT which is far easier than the manual method will usually be offered in default mode and agggressive mode, run it in deafult mode first please.

REBOOT and try again.

If no good and the choice was offerred run in aggressive mode

REBOOT and try again please.

Please try the aggressive mode

If that does not work please run this and send me the URL
http://www.piriform....speccy/download
the free edition.
Here is how to run and send URL
http://www.piriform....file-to-the-web

[Ben T]

After running FixIt, it stated that the problem was fixed. But after running windows update, the problem still remains. As per the aggressive mode, do you want me to use command prompts to change the registry settings?