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Some Help with possible Virus [Solved]


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#31
TheTorment

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CD burned and in the sick laptop.

Ive restarted it and followed your instructions but it just goes to the same screen where it says it is configuring updates 3 of 3 and then restarts itself.
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#32
Essexboy

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Did you get the windows setup displayed and the option to press R for recovery console ?
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#33
TheTorment

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Do you mean that I press F2 for the setup?
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#34
Essexboy

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No when you boot from the CD you should get the "press any key to boot from CD" prompt
That will bring you to the windows setup screen
From there press the R to access recovery console
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#35
TheTorment

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So I have the CD in and just turn on the laptop?
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#36
TheTorment

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Tried that and when windows set up comes I press R. Nothing happens only setup is loading files...then at bottom it says Setup is starting windows then it goes to..
A blue screen.
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen and restart your computer. If this screen appears again,follow these steps:

check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated.
Run chkdsk/f to check for hard drive corruption and then restart your computer.

Technical information:
***STOP: 0x)000007B (0xF78DA63C, 0x0000034, 0x0000000, 0x00000000)

Edited by TheTorment, 31 January 2013 - 01:02 PM.

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#37
Essexboy

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Hmm that stop code is for an inaccessible boot device ... OK I will need to have a think, we may need to use Linux to get in
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#38
TheTorment

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I dont know what that means but ok!!!!

Thanks!
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#39
TheTorment

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I was thinking that there is nothing I really need on the laptop so if its easier to just wipe everything and start from scratch I wouldnt mind once the laptop gets back to working order.
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#40
Essexboy

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Yes we could reset to factory settings if there is nothing to lose, what is the make and model of the laptop ?
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#41
TheTorment

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its a toshiba satellite L350
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#42
Essexboy

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The following will reset the computer to defaults, the hard drive will be wiped clean and all data lost

TOSHIBA RESTORE FACTORY SETTINGS.

1) Hold down the power button for 10 (ten) seconds to switch off your machine.

2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.

3) When the machine Starts beeping; release the 0 key.

4) When prompted by the warning screen; select Yes to continue with the system recovery.

5) Select Recovery of Factory Default Software; click Next.

6) Select Recover to out-of-box state click Next again.

7) Click Next to Start recovery.
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#43
TheTorment

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Ive tried that but it only leads me to the windows setup screen like before. I complete the first 3 steps you outlined but doesnt allow me to do the 4th

Edited by TheTorment, 01 February 2013 - 02:06 PM.

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#44
Essexboy

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So the system recovery screen does not appear

Are you able to enter safe mode ?

Reboot the computer and immediately press and hold F8
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#45
TheTorment

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it says to press any key to boot from cd
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