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Error message, cant uninstall programs, no restore point anymore [Solv


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#16
Tinc27

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Malware log.Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.04.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Tom :: HOME-PC [administrator]

2/4/2013 3:12:28 PM
mbam-log-2013-02-04 (15-12-28).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 237419
Time elapsed: 2 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



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#17
Essexboy

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Well that showed the location of the file.. So I will clear that .. Could you run silent runners please, that will be smaller

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Posted Image
:Files
C:\Users\Tom\AppData\Local\Temp\4528047

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

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#18
Tinc27

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So far so good. Attached File  02062013_141612 OTL.txt   12.62KB   23 downloads
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#19
Essexboy

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Could you now try windows updates and create a restore point please. Then let me know of any problems outstanding
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#20
Tinc27

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How??? And how should I uninstall some of these old antivirus programs I have hanging around inside this computer and which antivirus/malware program would you recommed?

Edited by Tinc27, 07 February 2013 - 03:26 PM.

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#21
Essexboy

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To check window updates go to control panel and click Windows Update

To create a restore point go to control panel > system
Click system protection
Click create



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#22
Tinc27

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I don't see a system restore icon. Looked around. Only system backup options. No restore options anywhere I can see. no system protection icon.

Edited by Tinc27, 07 February 2013 - 05:04 PM.

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#23
Essexboy

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Go start > run and type in the following (or use windows+R key together) :

sysdm.cpl

Select the system protection tab
Select create restore point

Have you checked windows updates ?
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#24
Tinc27

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Thank you that worked for a restore point. Created a restore point this morning. Looked for updates. Said there are no critical updates needed at this point.
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#25
Essexboy

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How is it running now before I tidy up.. Any further problems ?
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#26
Tinc27

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You are awsome. I remember working with you before, and am so greatful for your knowledge and talent. Everthing seems to be running great. I need to proceed to uninstall some programs I think that were causing some problems, but I am kinda gun shy!!! I guess if things go sideways, I will be back. What malware / virus program would you recommend? How do I get to the point wherer I can get to the restore icon without going to the run command?
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#27
Essexboy

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To access system restore go to control panel and select system


Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#28
Tinc27

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Remember you had me look for it using the run command. I have since looked again and there is not any place in Control panel>systems and security to do a restore.
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#29
Essexboy

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Dependant on how you have the control panel set up

If as Icons select system


If as Categories select system and security


Select system


Select system protection


Either way will bring you to this, then select create

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#30
Tinc27

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You are the best. I have downloaded and updated Windows Security Essentials and other updates. Took ALL of your suggestions on the other programs. My computer is running like a Ferrari. Thank you so much. I can find where to disable Java in IE Explorer as the steps don't look like they follow mine. Can't find the Tools tab and such. When I click on Java icon nothing happens, No other window opens, but I can hear my computer doing something.

Edited by Tinc27, 10 February 2013 - 02:49 PM.

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