[jojobo36]

Thank you! Yes, I believe I have everything backed up. I'm just worried that I don't have the excel and quicken CD's to re-install the program so the files that I backed up actually work.

Not sure how to do this? -- Just make sure that you delete all partitions found before installing

Would you like me to proceed with the CD installation of windows. Or go into the BIOS and have it restore to factory settings?

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Read my last post Jo as I added a link.

[Wolfeymole]

Read my last post Jo as I added a link.

[phillpower2]

Unfortunately regardless of whether there is a Recovery Partition and you use that or if you use the Vista disk that you have to do a full NTFS format and reinstall of the OS all data will be lost.

This was why I asked if the Boot sequence was set so that you could try a Start-UP Repair and possibly avoid losing the important programs on the HDD http://www.vistax64....tup-repair.html

See method Two http://www.vistax64....ry-options.html

[Wolfeymole]

Re: The Quicken aspect.

Online Download

If you purchased Quicken as a download from Intuit, you can obtain a new Quicken installation download at the My Downloads Web Site. Downloads that were purchased directly from the Intuit Web Site, are available for up to 3 years from the date of purchase. Be sure to login using your User ID and password. If you do not remember your login and/or password, use the Forgot my Login or Forgot my password links located on the login page.

• Locate the Quicken installation file you downloaded from Intuit. (Typical locations for file downloads are the Windows Desktop, or My Documents.)
• Double-click on the (.EXE) file (for example QW08PRM.EXE).
• Follow the on-screen instructions to complete the Quicken installation.

[jojobo36]

Hi first of all Thanks for your time and patience while trying to help me out!!

Start up repair could not find any problems.. UGH! LOL

So, here we go with re-installing windows..

Note- I do believe it's been much longer than 3 years that we purchased the quicken program. We tried a newer version once but it wouldn't up load the older version files.

[phillpower2]

Before you format the HDD can you humor me and check for a recovery partition first, step 3 @ http://www.dell.com/...ocid=DSN_336966

[jojobo36]

Hi.. Yes, I can do this first.. But I am unable to log on as administrator. NO CLUE what that password would be... Will it work by choosing the username and password??

Edited by jojobo36, 11 May 2013 - 01:02 PM.

[phillpower2]

Try leaving the box empty and pressing the Enter key if you have never set a password.

[jojobo36]

Sorry for the delay.. It will not work without the administrator password Should I log in with user name? or use the CD?

Edited by jojobo36, 11 May 2013 - 02:34 PM.

[phillpower2]

Try the user name first.

[jojobo36]

Its working by using username and password.
removing all personal files..

Thank you, I will let you know what happens as soon as it's done!

[phillpower2]

Thanks for the update and your perseverance with this

So are you now using the Dell Factory Image Restore

[jojobo36]

Yes!

[phillpower2]

Some reading for you while the restore is in progress http://www.dell.com/...0401E0A55174744

[jojobo36]

Everything is done.. Can I install the drivers from the cd? wouldn't that put them in order that they are suppose to be in?
or should I use the link you provided from dell and do it that way?