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BLUE SCREEN, (Solved)


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#406
iammykyl

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Gday.

Theanks again Machiavellli for your invaulable help.

 

Now Lexy, we can now update and clean up your system.

Please make sure that Avast is up to date and running, perform a scan now and post the result.

*********

 

Download, Revo Uninstaller, Go to, >  then click on this link   [email protected]

Start Revo, > when it opens, > on the top menu, > click view, click Details,  run full screen, see image.

 

Please take a screenshot.   You will have a very long list, so scroll up and take another screenshot.   You may have to scroll up again and take a third shot.   I need to see all the programs you have installed.

 

 


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#407
Lexy610

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Should I do a full scan? (Takes long) That's how those bugs were last found? Or should I do a regular scan?


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#408
Lexy610

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IMAG1112_1.jpg

 

 

Going on to the next steps ...


Edited by Lexy610, 14 May 2014 - 06:40 PM.

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#409
Lexy610

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IMAG1113.jpg

 

IMAG1114.jpg

 

IMAG1115.jpg


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#410
iammykyl

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Gday.

Quick scan was OK this time.

 

Please do the Revo screenshots again, ensuring you show the Details view., as in the image in reply #406.  We need the details to know versions/dates and the vender installing the program.

 

Thanks.  


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#411
Lexy610

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Oh ok .. my apologies .. give me about 5 min .. thanks


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#412
Lexy610

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IMAG1116.jpg

 

IMAG1117.jpg

 

IMAG1118.jpg

 

IMAG1119.jpg

 

IMAG1120.jpg

 

IMAG1121.jpg

 

IMAG1122.jpg


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#413
iammykyl

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Thanks, exactly what we needed.   Please look through the list and make a note of any programs you no longer use or need.

 

We need to clean out System Restore Points as they are contaminated. 

Please follow the instruction, > http://support.microsoft.com/kb/555367


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#414
Lexy610

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Done .. what should I do next?


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#415
iammykyl

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Good.

Please now create a manual restore point, name it "Clean Up"

 

You have Speccy installed, please run it and post the URL from the results address bar window.

 

Have you made a list of the programs you no longer use or need?


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#416
Lexy610

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Just realized the disc cleanup isnt done yet ... once I minimized my browser I noticed it is still cleaning ..... have a small window "disc cleanup" it says "the disc utility is cleaning up unnecessary files on your machine" ... seems to be taking a really long time/ is that normal?

 

Should I wait or should I continue and create the new restore point and run speccy?

 

yes I have a list of programs but some I am unsure of what they are so I don't want to uninstall something important ...

 

I also didnt realize that I have Adobe Photoshop CS2 installed but cant find it in my "all programs" list ...


Edited by Lexy610, 14 May 2014 - 11:38 PM.

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#417
iammykyl

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Please let the disk clean up run until finished and yes, it could take a long time.

 

Perform the system restore when Clean up has finished then the Speccy run. 

 

short cuts/icons like Photoshop CS2 are probable left over bits which we will clean up as we go. 


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#418
Lexy610

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Hi ... the cleanup finally finished this morning.

 

I created a new restore point and named it "cleanup".

 

I ran Piriform Speccy and it needed to update so I updated it ... however I don't see an address bar??

 

IMAG1123.jpg

 

 

 

Also Revo is still open .. do I close it??

 

And also noticed my sound isn't working, says no sound device ...


Edited by Lexy610, 15 May 2014 - 12:17 PM.

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#419
iammykyl

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Thanks for the update.

Yes, close Revo.

If open, please close Speccy then, > Run Speccy, > click file, > click publish.  in the window that opens, > click yes,  in the window that opens, > click,  copy to clipboard, > right click in your reply > click paste.   Close Speccy.


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#420
Lexy610

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http://speccy.pirifo...W2V0N2kz8lm0Mah


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