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Had various viruses, am I now clean? [Solved]


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#46
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts

Sorry for taking a while replying to your last message.... we have been helping our daughter move. She only rents one room in a house - but it was surprising how long it took to move all her stuff!

 

The computer is having a bad spell again..... the problem with recovering everything after a period when the computer has been left idle has been back again and also when first turned on it has been taking ages to get past the welcome screen and then sticks on the wallpaper-only screen for a while. As it seems that some of our problems may be to do with running XP - and as support for it is now being withdrawn - we have been discussing whether to update Windows to the latest version. Not sure if it would be worth it though, as this is an old machine and may, I guess, only have a limited life expectancy now.

No worries. I'm sorry the problem persists. I still think the issue is in the system. As you probably have been able to tell we are in the middle of changing the board software so things are kinda like the move you just helped with (hope everything went OK). I really haven't had a chance to get with the Techs yet. But your registry keys for the system files location used by SFC looks exactly like those keys on my XP system.

As for upgrading the system, if you decide to do that or just buy a new computer, I would recommend that you go with Windows 7. Windows 8 has been abysmal...to the point that Microsoft is working on rolling out Windows 9 months ahead of schedule.

In the mean time, this is a Dell computer I believe, so if it is, let's see if their diagnostics can find anything.

Please go to the following Dell diagnostics site: http://www.dell.com/...stics/us/en/19/

Click the Radio button next to:
Complete
Click the Run Diagnostic button.
Post the log generated in your next reply.

 


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#47
Channeal

Channeal

    Member

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  • 696 posts

Hello again,

 

I thought we were onto something with the Dell diagnostics thing! I ran it last night and it aborted in the middle of Linear Read Test 2, telling me: 'There was an issue running diagnostics'. I tried it a second time this evening though... I just left it running while I was out and when I got back just now it had finished - and all tests seem to have been passed. At the moment, the computer is still taking ages to start and sticking on the wallpaper etc.... but once it has eventually started, it seems pretty well behaved.

 

Anyway, here is the (extremely long) Dell Diagnostics log: -

 

My Dell Log FileMy Dell Log File
      28 March 2014 23:28:20
      Overall Test Result: Passed
       
                  Intel® Pentium® 4 CPU 3.20GHz (CPU:0)
                        Name: Intel® Pentium® 4 CPU 3.20GHz

                        Cores: 1

                        Threads: 2

                        Signature: F43h

                        Technology: 90 nm

                        Performance
                              Max Qualified Speed: 3.20 GHz

                              Current Speed: 3.19 GHz

                              Multiplier: x 16.0 (14 - 16)

                              FSB Speed: 798.06 MHz

                              Bus Speed: 199.52 MHz


                        Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, XD

                        Cache Summary
                              L1 Trace Cache: 12 Kuops

                              L1 Data Cache: 16.00 kB

                              L2 Cache: 2.00 MB


                        Core : 0
                              Threads: 2




                  Register Test
                  Test Started28/03/2014 18:02:43
                  Test Finished: Passed28/03/2014 18:02:46


                  Level 2 Cache Test
                  Test Started28/03/2014 18:02:47
                  Test Finished: Passed28/03/2014 18:03:14


                  Math Register Test
                  Test Started28/03/2014 18:03:14
                  Test Finished: Passed28/03/2014 18:03:15


                  MMX Test
                  Test Started28/03/2014 18:03:15
                  Test Finished: Passed28/03/2014 18:03:15


                  SSE Test
                  Test Started28/03/2014 18:03:16
                  Test Finished: Passed28/03/2014 18:03:16


                  SSE2 Test
                  Test Started28/03/2014 18:03:16
                  Test Finished: Passed28/03/2014 18:03:17


                  SSE3 Test
                  Test Started28/03/2014 18:03:17
                  Test Finished: Passed28/03/2014 18:03:17


                  Prime Number Generation Test
                  Test Started28/03/2014 18:03:17
                  Test Finished: Passed28/03/2014 18:03:19


                  Floating Point Unit Test
                  Test Started28/03/2014 18:03:19
                  Test Finished: Passed28/03/2014 18:03:21


                  System Memory
                        Total Physical Memory: 4.00 GB

                        Maximum Supported Memory: 4.00 GB

                        1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                              Source: SPD

                              Memory Size: 1.00 GB

                              Memory Type: DDR2-SDRAM (PC2-6400 / 800 MHz)

                              Memory Manufacturer: Buffalo (Melco)


                        1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                              Source: SPD

                              Memory Size: 1.00 GB

                              Memory Type: DDR2-SDRAM (PC2-6400 / 800 MHz)

                              Memory Manufacturer: Buffalo (Melco)


                        1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                              Source: SPD

                              Memory Size: 1.00 GB

                              Memory Type: DDR2-SDRAM (PC2-6400 / 800 MHz)

                              Memory Manufacturer: Buffalo (Melco)


                        1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                              Source: SPD

                              Memory Size: 1.00 GB

                              Memory Type: DDR2-SDRAM (PC2-6400 / 800 MHz)

                              Memory Manufacturer: Buffalo (Melco)




                  Advanced Pattern Test
                  Test Started28/03/2014 18:03:21
                  Test Finished: Passed28/03/2014 18:04:51


                  Bit Low Test
                  Test Started28/03/2014 18:04:51
                  Test Finished: Passed28/03/2014 18:04:59


                  Bit High Test
                  Test Started28/03/2014 18:04:59
                  Test Finished: Passed28/03/2014 18:05:06


                  Nibble Move Test
                  Test Started28/03/2014 18:05:07
                  Test Finished: Passed28/03/2014 18:05:16


                  Checkerboard Test
                  Test Started28/03/2014 18:05:16
                  Test Finished: Passed28/03/2014 18:05:25


                  Walking One Left Test
                  Test Started28/03/2014 18:05:25
                  Test Finished: Passed28/03/2014 18:05:46


                  Walking One Right Test
                  Test Started28/03/2014 18:05:46
                  Test Finished: Passed28/03/2014 18:06:07


                  Auxiliary Pattern Test
                  Test Started28/03/2014 18:06:07
                  Test Finished: Passed28/03/2014 18:06:20


                  Address Test
                  Test Started28/03/2014 18:06:20
                  Test Finished: Passed28/03/2014 18:06:58


                  Modulo20 Test
                  Test Started28/03/2014 18:06:58
                  Test Finished: Passed28/03/2014 18:07:25


                  Moving Inversion Test
                  Test Started28/03/2014 18:07:25
                  Test Finished: Passed28/03/2014 18:08:14


                  NVIDIA GeForce 7300 LE
                        Vendor Name: NVIDIA Corporation

                        Interface: PCI Express x16

                        Slot Name (SMBIOS): PEG

                        Negotiated Link Width: x16

                        Video Card Chip Type: GeForce 7300 LE

                        Video Card Memory: 512.00 MB

                        Video Card BIOS: Version 5.72.22.41.31

                        Driver Provider: NVIDIA

                        Driver Version: 6.14.11.6371, 9-17-2007



                  Video Memory Test
                  Test Started28/03/2014 18:08:14
                  Test Finished: Passed28/03/2014 18:09:52


                  Primary Surface Test
                  Test Started28/03/2014 18:09:52
                  Test Finished: Passed28/03/2014 18:10:03


                  Wireframe Line Test
                  Test Started28/03/2014 18:10:04
                  Informative Message: Frames Per Second 5.09 FPS28/03/2014
                  18:11:13
                  Test Finished: Passed28/03/2014 18:11:13


                  Fixed Transformation and Lighting Test
                  Test Started28/03/2014 18:11:13
                  Informative Message: Frames Per Second 5.45 FPS28/03/2014
                  18:12:04
                  Test Finished: Passed28/03/2014 18:12:04


                  PCI Express Status Test
                  Test Started28/03/2014 20:26:29
                  Test Finished: Passed28/03/2014 20:26:29


                  WDC WD1600AAJS-75WAA0
                        Vendor: Western Digital

                        Model Number: WDC WD1600AAJS-75WAA0

                        Serial Number: WD-WCAS22331054

                        Firmware Revision: 58.01D58

                        Size: 149.0 GB

                        Cache Size: 8 MB

                        Temperature: 33 C

                        Physical Sector Size: 512 B

                        Logical Sector Size: 512 B

                        Logical Sector Count: 312500000

                        Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6,
                        ATA/ATAPI-5

                        D:
                              Volume Serial Number: 647D-7488

                              File System: NTFS

                              Volume Capacity: 148.99 GB

                              Volume Free Space: 48.02 GB

                              Volume Used Space: 100.97 GB




                  SMART Status Test
                  Test Started28/03/2014 18:12:04
                  Test Finished: Passed28/03/2014 18:12:07


                  SMART Thresholds Test
                  Test Started28/03/2014 18:12:07
                  Test Finished: Passed28/03/2014 18:12:08


                  Targeted Read Test
                  Test Started28/03/2014 18:12:08
                  Test Finished: Passed28/03/2014 18:12:11


                  SMART Short Self Test
                  Test Started28/03/2014 18:12:11
                  Test Finished: Passed28/03/2014 18:14:13


                  Random Seek Test
                  Test Started28/03/2014 18:14:13
                  Test Finished: Passed28/03/2014 18:15:16


                  Funnel Seek Test
                  Test Started28/03/2014 18:15:16
                  Test Finished: Passed28/03/2014 18:16:41


                  Linear Read Test
                  Test Started28/03/2014 18:16:41
                  Test Finished: Passed28/03/2014 18:18:51


                  Linear Read Test - 2
                  Test Started28/03/2014 18:18:51
                  Test Finished: Passed28/03/2014 18:22:59


                  ST500DM002-1BD142
                        Vendor: Seagate

                        Model Number: ST500DM002-1BD142

                        Serial Number: W2AMV379

                        Firmware Revision: KC45

                        Size: 465.8 GB

                        Rotation Rate: 7200 RPM

                        Cache Size: 16 MB

                        Temperature: 30 C

                        Physical Sector Size: 4 KB

                        Logical Sector Size: 512 B

                        Logical Sector Count: 976773168

                        Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6,
                        ATA/ATAPI-5

                        Specification Version: ATA8-ACS rev 4

                        C:
                              Volume Serial Number: DCE3-CEE7

                              File System: NTFS

                              Volume Capacity: 465.75 GB

                              Volume Free Space: 326.41 GB

                              Volume Used Space: 139.34 GB




                  SMART Status Test
                  Test Started28/03/2014 18:22:59
                  Test Finished: Passed28/03/2014 18:23:00


                  SMART Thresholds Test
                  Test Started28/03/2014 18:23:00
                  Test Finished: Passed28/03/2014 18:23:02


                  Targeted Read Test
                  Test Started28/03/2014 18:23:02
                  Test Finished: Passed28/03/2014 18:23:03


                  SMART Short Self Test
                  Test Started28/03/2014 18:23:04
                  Test Finished: Passed28/03/2014 18:24:05


                  Random Seek Test
                  Test Started28/03/2014 18:24:05
                  Test Finished: Passed28/03/2014 18:24:55


                  Funnel Seek Test
                  Test Started28/03/2014 18:24:55
                  Test Finished: Passed28/03/2014 18:26:09


                  Linear Read Test
                  Test Started28/03/2014 18:26:09
                  Test Finished: Passed28/03/2014 19:26:31


                  Linear Read Test - 2
                  Test Started28/03/2014 19:26:31
                  Test Finished: Passed28/03/2014 20:24:57


                  SONY DVD-ROM DDU1615
                        Model Number: SONY DVD-ROM DDU1615

                        Firmware Revision: FDS2

                        Supported Standards: ATA/ATAPI-5

                        Drive Letter: I

                        Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R,
                        DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL



                  DRAM Test
                  Test Started28/03/2014 20:24:58
                  Test Finished: Passed28/03/2014 20:25:03


                  Flash ROM Test
                  Test Started28/03/2014 20:25:03
                  Test Finished: Passed28/03/2014 20:25:06


                  Main IC Test
                  Test Started28/03/2014 20:25:06
                  Test Finished: Passed28/03/2014 20:25:08


                  Spindle Test
                  Test Started28/03/2014 20:25:08
                  Test Finished: Passed28/03/2014 20:25:13


                  Tray Out Test
                  Test Started28/03/2014 20:25:13
                  Test Finished: Passed28/03/2014 20:25:19


                  Tray In Test
                  Test Started28/03/2014 20:25:20
                  Test Finished: Passed28/03/2014 20:25:26


                  HL-DT-ST DVD+-RW GWA4164B
                        Vendor: Hitachi-LG Data Storage

                        Model Number: HL-DT-ST DVD+/-RW GWA4164B

                        Drive Serial Number: 39>2KD,7

                        Firmware Revision: E113

                        Supported Standards: ATA/ATAPI-5, ATA/ATAPI-4, ATA-3,
                        ATA-2

                        Drive Letter: J

                        Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R,
                        DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

                        Writable Media: CD-R, CD-RW, DVD-R, DVD-RW, DVD+R,
                        DVD+RW, DVD+R DL

                        Write Strategy: TAO, SAO, RAW



                  DRAM Test
                  Test Started28/03/2014 20:25:26
                  Test Finished: Passed28/03/2014 20:25:31


                  Flash ROM Test
                  Test Started28/03/2014 20:25:31
                  Test Finished: Passed28/03/2014 20:25:40


                  Main IC Test
                  Test Started28/03/2014 20:25:40
                  Test Finished: Passed28/03/2014 20:25:41


                  OPU Test
                  Test Started28/03/2014 20:25:41
                  Test Finished: Passed28/03/2014 20:25:52


                  Spindle Test
                  Test Started28/03/2014 20:25:52
                  Test Finished: Passed28/03/2014 20:25:58


                  Tray Out Test
                  Test Started28/03/2014 20:25:58
                  Test Finished: Passed28/03/2014 20:26:05


                  Tray In Test
                  Test Started28/03/2014 20:26:06
                  Test Finished: Passed28/03/2014 20:26:12


                  CMOS
                        Divider Time Base: 32.77 kHz

                        Periodic Interrupt Rate: 15625 MICROSECONDS



                  Checksum Test
                  Test Started28/03/2014 20:26:12
                  Test Finished: Passed28/03/2014 20:26:13


                  Pattern Test
                  Test Started28/03/2014 20:26:13
                  Test Finished: Passed28/03/2014 20:26:23


                  OHCI Compliant IEEE 1394 Host Controller
                        Vendor Name: LSI Corporation

                        Interface: PCI

                        Slot Name (SMBIOS): SLOT3



                  1394 Bus Reset Test
                  Test Started28/03/2014 20:26:23
                  Test Finished: Passed28/03/2014 20:26:24


                  1394 Config ROM Test
                  Test Started28/03/2014 20:26:25
                  Test Finished: Passed28/03/2014 20:26:25


                  Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
                        Vendor Name: Intel Corporation

                        Interface: PCI Express x16



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:25
                  Test Finished: Passed28/03/2014 20:26:26


                  Microsoft UAA Bus Driver for High Definition Audio
                        Vendor Name: Intel Corporation

                        Interface: PCI Express



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:26
                  Test Finished: Passed28/03/2014 20:26:27


                  Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D0
                        Vendor Name: Intel Corporation

                        Interface: PCI Express x4



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:27
                  Test Finished: Passed28/03/2014 20:26:27


                  Intel® 82801GR/GH/GHM (ICH7 Family) PCI Express Root Port -
                  27E0
                        Vendor Name: Intel Corporation

                        Interface: PCI Express x1



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:28
                  Test Finished: Passed28/03/2014 20:26:28


                  Intel® 82801GR/GH/GHM (ICH7 Family) PCI Express Root Port -
                  27E2
                        Vendor Name: Intel Corporation

                        Interface: PCI Express x1



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:28
                  Test Finished: Passed28/03/2014 20:26:29


                  Intel® PRO/1000 PL Network Connection
                        Vendor Name: Intel Corporation

                        Serial Number: 00-13-72-16-C6-5C

                        Interface: PCI Express x1

                        MAC Address: 00:13:72:16:c6:5c

                        Adapter Connected: Yes

                        Current Speed: 1.00 Gbps

                        IP Address: 192.168.0.3

                        IP Mask: 255.255.255.0

                        Gateway IP Address: 192.168.0.1

                        DHCP Server: 192.168.0.1

                        Adapter DHCP Enabled: Yes

                        Driver Provider: Intel

                        Driver Version: 9.0.15.0, 3-31-2005



                  PCI Express Status Test
                  Test Started28/03/2014 20:26:29
                  Test Finished: Passed28/03/2014 20:26:30


                  PCI Subsystem


                  Configuration Test
                  Test Started28/03/2014 20:26:30
                  Test Finished: Passed28/03/2014 20:26:31


                  System Board
                        Chipset: Intel i945P/G

                        Southbridge: Intel 82801GH (ICH7DH)

                        Manufacturer: Dell Inc.

                        Product: 0FJ030



                  RTC Accuracy Test
                  Test Started28/03/2014 20:26:31
                  Test Finished: Passed28/03/2014 20:26:33


                  USB Hub
                        Manufacturer: Dell

                        Device Version: 2.0.0

                        USB Version: 1.1.0

                        USB Device Speed: USB 1.1 (Full-speed)

                        Driver Provider: Microsoft

                        Driver Version: 5.1.2600.0, 7-1-2001

                        Driver: c:\windows\system32\drivers\usbhub.sys



                  USB Status Test
                  Test Started28/03/2014 20:26:33
                  Test Finished: Passed28/03/2014 20:26:34


                  Dell USB Keyboard
                        Manufacturer: Dell

                        Device Version: 2.0.0

                        USB Version: 1.1.0

                        USB Device Speed: USB 1.1 (Full-speed)

                        Driver Provider: Microsoft

                        Driver Version: 5.1.2600.0, 7-1-2001

                        Driver: c:\windows\system32\drivers\usbccgp.sys



                  USB Status Test
                  Test Started28/03/2014 20:26:34
                  Test Finished: Passed28/03/2014 20:26:35


                  USB Optical Mouse
                        Device Version: 2.0.0

                        Driver Provider: Microsoft

                        Driver Version: 5.1.2600.5512, 7-1-2001

                        Driver: c:\windows\system32\drivers\hidusb.sys



                  USB Status Test
                  Test Started28/03/2014 20:26:35
                  Test Finished: Passed28/03/2014 20:26:35


                  CA-200
                        Manufacturer: TEAC

                        Serial Number: 000002040752

                        Device Version: 4.0.0

                        USB Version: 2.0.0

                        USB Device Speed: USB 2.0 (High-speed)

                        Driver Provider: Microsoft

                        Driver Version: 5.1.2600.0, 7-1-2001

                        Driver: c:\windows\system32\drivers\usbstor.sys



                  USB Status Test
                  Test Started28/03/2014 20:26:35
                  Test Finished: Passed28/03/2014 20:26:36


                  Dell Photo AIO Printer 944
                        Manufacturer: Dell

                        Serial Number: 94MHG71

                        Device Version: 0.0.1

                        USB Version: 2.0.0

                        USB Device Speed: USB 2.0 (High-speed)

                        Driver Provider: Microsoft

                        Driver Version: 5.1.2600.0, 7-1-2001

                        Driver: c:\windows\system32\drivers\usbccgp.sys



                  USB Status Test
                  Test Started28/03/2014 20:26:36
                  Test Finished: Passed28/03/2014 20:26:37


            System Summary

            ProductDell DXP051

            Service Tag702D72J

            Express Service Code152-414-512-75

            Operating System

                  Operating System
                        NameMicrosoft Windows XP Media Center (32-bit)

                        Service PackService Pack 3

                        Build Number2600

                        DirectX Version9.0c (4.09.00.0904)

                        Windows Directoryc:\windows

                        System Directoryc:\windows\system32

                        Maximum OS Memory4.00 GB

                        System NameUSER-0868A33E33

                        User NameUser



                  Windows Update
                        Automatic UpdatesAutomatic download and install

                        Last checked2014-03-27 20:44:07



            Security

                  Windows Update
                        Automatic UpdatesAutomatic download and install

                        Last checked2014-03-27 20:44:07



                  Firewall - Windows Firewall
                        Windows Firewall EnabledYes



                  Virus Scanner - avast! Antivirus
                        Company NameAVAST Software

                        Product Nameavast! Antivirus

                        Version Number5.0.150996957

                        Program Up To DateYes

                        On Access Scanning EnabledYes



            Motherboard

            ManufacturerDell Inc.

            Product0FJ030

            ChipsetIntel i945P/G

            SouthbridgeIntel 82801GH (ICH7DH)

            ePPIDCN0FJ03070821635G0TR

                  BIOS
                        VendorDell Inc.

                        Release Date01/03/2006

                        BIOS Version StringA03

                        ROM Size512.00 kB



                  SMBIOS
                        Version2.3



                  Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers -
                  27DF
                        InterfacePCI

                        LocationPCI bus 0, device 31, function 1

                        TypeIDE Controller

                        Class01h:01h:8Ah

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27DFh

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.0.0.1020, 5-23-2005

                        Driverc:\windows\system32\drivers\pciide.sys



                  Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage
                  Controller - 27C0
                        InterfacePCI

                        LocationPCI bus 0, device 31, function 2

                        TypeIDE Controller

                        Class01h:01h:8Fh

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27C0h

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.0.0.1020, 5-23-2005

                        Driverc:\windows\system32\drivers\pciide.sys



                  Intel® 82801G (ICH7 Family) USB Universal Host Controller -
                  27C8
                        InterfacePCI

                        LocationPCI bus 0, device 29, function 0

                        TypeUSB UHCI Controller (USB 1.0)

                        Class0Ch:03h:00h

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27C8h

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.2.2.1001, 9-2-2005

                        Driverc:\windows\system32\drivers\usbuhci.sys



                  Intel® 82801G (ICH7 Family) USB Universal Host Controller -
                  27C9
                        InterfacePCI

                        LocationPCI bus 0, device 29, function 1

                        TypeUSB UHCI Controller (USB 1.0)

                        Class0Ch:03h:00h

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27C9h

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.2.2.1001, 9-2-2005

                        Driverc:\windows\system32\drivers\usbuhci.sys



                  Intel® 82801G (ICH7 Family) USB Universal Host Controller -
                  27CA
                        InterfacePCI

                        LocationPCI bus 0, device 29, function 2

                        TypeUSB UHCI Controller (USB 1.0)

                        Class0Ch:03h:00h

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27CAh

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.2.2.1001, 9-2-2005

                        Driverc:\windows\system32\drivers\usbuhci.sys



                  Intel® 82801G (ICH7 Family) USB Universal Host Controller -
                  27CB
                        InterfacePCI

                        LocationPCI bus 0, device 29, function 3

                        TypeUSB UHCI Controller (USB 1.0)

                        Class0Ch:03h:00h

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27CBh

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.2.2.1001, 9-2-2005

                        Driverc:\windows\system32\drivers\usbuhci.sys



                  Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller -
                  27CC
                        InterfacePCI

                        LocationPCI bus 0, device 29, function 7

                        TypeUSB EHCI Controller (USB 2.0)

                        Class0Ch:03h:20h

                        PCI Identification
                              Vendor NameIntel Corporation

                              Vendor ID8086h

                              Device ID27CCh

                              Revision01h


                        Driver ProviderIntel

                        Driver Version7.2.2.1001, 9-2-2005

                        Driverc:\windows\system32\drivers\usbehci.sys



            Processors

                  Intel® Pentium® 4 CPU 3.20GHz (CPU:0)
                        NameIntel® Pentium® 4 CPU 3.20GHz

                        Cores1

                        Threads2

                        SignatureF43h

                        FamilyFh

                        Model4h

                        RevisionN0

                        Technology90 nm

                        Performance
                              Max Qualified Speed3.20 GHz

                              Current Speed3.19 GHz

                              Multiplierx 16.0 (14 - 16)

                              FSB Speed798.06 MHz

                              Bus Speed199.52 MHz


                        FeaturesMMX, PSE36, EM64T, SSE, SSE2, SSE3, XD

                        Cache Summary
                              L1 Trace Cache12 Kuops

                              L1 Data Cache16.00 kB

                              L2 Cache2.00 MB


                              Core : 0
                                Threads2



                              L1 Data Cache
                                Quantity1

                                LevelL1

                                TypeData

                                Size16.00 kB

                                Associativity8-Way Set-Associative

                                Line Size64 bytes



                              L1 Trace Cache
                                Quantity1

                                LevelL1

                                TypeTrace

                                Size12 Kuops

                                Associativity8-Way Set-Associative



                              L2 Cache
                                Quantity1

                                LevelL2

                                TypeUnified

                                Size2.00 MB

                                Associativity8-Way Set-Associative

                                Line Size64 bytes





            Memory

                  System Memory
                        Total Physical Memory4.00 GB

                        Maximum Supported Memory4.00 GB

                              Page Files
                                Total Size2.00 GB

                                Page File C:\pagefile.sys
                                LocationC:\pagefile.sys

                                Size2.00 GB





                              1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                                SourceSPD

                                Memory Size1.00 GB

                                Memory TypeDDR2-SDRAM (PC2-6400 / 800 MHz)

                                Memory ManufacturerBuffalo (Melco)



                              1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                                SourceSPD

                                Memory Size1.00 GB

                                Memory TypeDDR2-SDRAM (PC2-6400 / 800 MHz)

                                Memory ManufacturerBuffalo (Melco)



                              1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                                SourceSPD

                                Memory Size1.00 GB

                                Memory TypeDDR2-SDRAM (PC2-6400 / 800 MHz)

                                Memory ManufacturerBuffalo (Melco)



                              1024 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
                                SourceSPD

                                Memory Size1.00 GB

                                Memory TypeDDR2-SDRAM (PC2-6400 / 800 MHz)

                                Memory ManufacturerBuffalo (Melco)





            Communications

                  Network Card - Intel® PRO/1000 PL Network Connection
                        Vendor NameIntel Corporation

                        Serial Number00-13-72-16-C6-5C

                        InterfacePCI Express x1

                        MAC Address00:13:72:16:c6:5c

                        Adapter ConnectedYes

                        Current Speed1.00 Gbps

                        IP Address192.168.0.3

                        IP Mask255.255.255.0

                        Gateway IP Address192.168.0.1

                        DHCP Server192.168.0.1

                        Adapter DHCP EnabledYes

                        Driver ProviderIntel

                        Driver Version9.0.15.0, 3-31-2005



                  Modem - Conexant D850 56K V.9x DFVc Modem
                        Vendor NameConexant Systems, Inc.

                        InterfacePCI

                        Slot Name (SMBIOS)SLOT6

                        ModelConexant D850 56K V.9x DFVc Modem

                        Driver ProviderConexant

                        Driver Version7.6.0.50, 1-7-2004



            Hard Drives

                  WDC WD1600AAJS-75WAA0
                        VendorWestern Digital

                        Model NumberWDC WD1600AAJS-75WAA0

                        Serial NumberWD-WCAS22331054

                        Firmware Revision58.01D58

                        Size149.0 GB

                        Marketed Size160 GB

                        Cache Size8 MB

                        Sector Information
                              Physical Sector Size512 B

                              Logical Sector Size512 B

                              Logical Sector Count312500000


                        Supported StandardsATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6,
                        ATA/ATAPI-5

                        Temperature Information
                              Temperature33 C

                              Maximum Temperature (Power Cycle)33 C

                              Maximum Temperature (Lifetime)45 C

                              Maximum Recommended60 C

                              Maximum Temperature Limit85 C

                              Minimum Recommended0 C

                              Minimum Temperature Limit-40 C


                        SMART Attributes
                              Power Cycles3879

                              Power On Hours25822

                              Load Cycle Count3879

                              Reallocations0

                              Pending Reallocation Count0

                              Offline Scan Uncorrectable Errors0

                              Calibration Retries0

                              Ultra DMA CRC Errors0

                              Start Stop Count3879


                        Security Information
                              StatusUser password not set, Security is unlocked,
                              Security is frozen

                              Master Password CapabilityHigh Security

                              Erase Time38 minutes

                              Excessive Password AttemptsNo


                              D:
                                Volume Serial Number647D-7488

                                File SystemNTFS

                                Volume Capacity148.99 GB

                                Volume Free Space48.02 GB

                                Volume Used Space100.97 GB





                  ST500DM002-1BD142
                        VendorSeagate

                        Model NumberST500DM002-1BD142

                        Serial NumberW2AMV379

                        Firmware RevisionKC45

                        Size465.8 GB

                        Marketed Size500 GB

                        Cache Size16 MB

                        Sector Information
                              Physical Sector Size4 KB

                              Logical Sector Size512 B

                              Logical Sector Count976773168


                        Supported StandardsATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6,
                        ATA/ATAPI-5

                        Negotiated Signaling Speed3.0 Gbps

                        Rotation Rate7200 RPM

                        Total Data Read1.68 TB

                        Total Data Written819.42 GB

                        Temperature Information
                              Temperature30 C

                              Minimum Temperature (Power Cycle)20 C

                              Maximum Temperature (Power Cycle)30 C

                              Minimum Temperature (Lifetime)14 C

                              Maximum Temperature (Lifetime)37 C

                              Maximum Recommended55 C

                              Maximum Temperature Limit60 C

                              Minimum Recommended14 C

                              Minimum Temperature Limit10 C


                        SMART Attributes
                              Power Cycles479

                              Power On Hours2907

                              Reallocations0

                              Pending Reallocation Count0

                              Offline Scan Uncorrectable Errors0

                              Ultra DMA CRC Errors0

                              Start Stop Count481


                        Security Information
                              StatusUser password not set, Security is unlocked,
                              Security is frozen

                              Master Password CapabilityHigh Security

                              Erase Time80 minutes

                              Excessive Password AttemptsNo


                              C:
                                Volume Serial NumberDCE3-CEE7

                                File SystemNTFS

                                Volume Capacity465.75 GB

                                Volume Free Space326.41 GB

                                Volume Used Space139.34 GB





            Optical Drives

                  SONY DVD-ROM DDU1615
                        Model NumberSONY DVD-ROM DDU1615

                        Firmware RevisionFDS2

                        Supported StandardsATA/ATAPI-5

                        Drive LetterI

                        Readable MediaCD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R,
                        DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL



                  HL-DT-ST DVD+-RW GWA4164B
                        VendorHitachi-LG Data Storage

                        Model NumberHL-DT-ST DVD+/-RW GWA4164B

                        Drive Serial Number39>2KD,7

                        Firmware RevisionE113

                        Supported StandardsATA/ATAPI-5, ATA/ATAPI-4, ATA-3,
ATA-2

                        Drive LetterJ

                        Readable MediaCD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R,
                        DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL

                        Writable MediaCD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW,
                        DVD+R DL

                        Write StrategyTAO, SAO, RAW



            Video

                  Video Card - NVIDIA GeForce 7300 LE
                        Vendor NameNVIDIA Corporation

                        InterfacePCI Express x16

                        Slot Name (SMBIOS)PEG

                        Negotiated Link Widthx16

                        Video Card Chip TypeGeForce 7300 LE

                        Video Card Memory512.00 MB

                        Video Card BIOSVersion 5.72.22.41.31

                        Driver ProviderNVIDIA

                        Driver Version6.14.11.6371, 9-17-2007



                  Display - DELL E196FP (Dell E196FP)
                        Mode1024 x 768 (32-bit) (75 Hz)

                        Preferred Mode1280 x 1024 (60 Hz)

                        ManufacturerDell Computer Corp.

                        Serial NumberFC9986380A1L

                        Manufacture DateWeek 10, Year 2006

                        Signal TypeAnalog



            Audio

                  Sound Card - Creative SB X-Fi
                        Vendor NameCreative Labs

                        InterfacePCI

                        Slot Name (SMBIOS)SLOT5

                        Driver ProviderCreative

                        Driver Version5.12.8.1201, 6-18-2007

                        Driverc:\windows\system32\drivers\ctaud2k.sys



                  Sound Card - SigmaTel High Definition Audio CODEC
                        Driver ProviderSigmaTel

                        Driver Version5.10.0.4823, 11-16-2005

                        Driverc:\windows\system32\drivers\sthda.sys



            USB Devices

                  USB Hub
                        ManufacturerDell

                        Device Version2.0.0

                        USB Version1.1.0

                        USB Device SpeedUSB 1.1 (Full-speed)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.0, 7-1-2001

                        Driverc:\windows\system32\drivers\usbhub.sys



                  Dell USB Keyboard
                        ManufacturerDell

                        Device Version2.0.0

                        USB Version1.1.0

                        USB Device SpeedUSB 1.1 (Full-speed)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.0, 7-1-2001

                        Driverc:\windows\system32\drivers\usbccgp.sys



                  USB Optical Mouse
                        Device Version2.0.0

                        USB Version2.0.0

                        USB Device SpeedUSB 1.0 (Low-speed)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.5512, 7-1-2001

                        Driverc:\windows\system32\drivers\hidusb.sys



                  CA-200
                        ManufacturerTEAC

                        Serial Number000002040752

                        Device Version4.0.0

                        USB Version2.0.0

                        USB Device SpeedUSB 2.0 (High-speed)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.0, 7-1-2001

                        Driverc:\windows\system32\drivers\usbstor.sys



                  Dell Photo AIO Printer 944
                        ManufacturerDell

                        Serial Number94MHG71

                        Device Version0.0.1

                        USB Version2.0.0

                        USB Device SpeedUSB 2.0 (High-speed)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.0, 7-1-2001

                        Driverc:\windows\system32\drivers\usbccgp.sys



                  TEAC USB HS-MS Card USB Device
                        Model NumberTEAC USB HS-MS Card

                        Drive Serial Number3

                        Firmware Revision4.00

                        Drive LetterG



                  TEAC USB HS-xD/SM USB Device
                        Model NumberTEAC USB HS-xD/SM

                        Firmware Revision4.00

                        Drive LetterF



                  TEAC USB HS-CF Card USB Device
                        Model NumberTEAC USB HS-CF Card

                        Firmware Revision4.00

                        Drive LetterE



                  TEAC USB HS-SD Card USB Device
                        Model NumberTEAC USB HS-SD Card

                        Firmware Revision4.00

                        Drive LetterH



                  Dell USB Mass Storage USB Device
                        Model NumberDell USB Mass Storage

                        Firmware Revision1.00

                        Drive LetterK



            Input Devices

                  Keyboard - HID Keyboard Device
                        Manufacturer(Standard keyboards)

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.5512, 7-1-2001

                        Driverc:\windows\system32\drivers\kbdhid.sys



                  Mouse - HID-compliant mouse
                        ManufacturerMicrosoft

                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.0, 7-1-2001



                  Mouse - USB Optical Mouse
                        Driver ProviderMicrosoft

                        Driver Version5.1.2600.5512, 7-1-2001



            Printers

                  Send To Microsoft OneNote Driver
                        ModelSend To Microsoft OneNote Driver

                        PathSend To OneNote 2007

                        Driver Version0.3.6500.5000

                        DriverC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\msonpdrv.dll



                  Microsoft XPS Document Writer
                        ModelMicrosoft XPS Document Writer

                        PathMicrosoft XPS Document Writer

                        Driver Version0.3.6001.22204

                        DriverC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\mxdwdrv.dll



                  Dell Photo AIO Printer 944
                        ModelDell Photo AIO Printer 944

                        PathDell Photo AIO Printer 944

                        Driver Version0.3.0.0

                        DriverC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\dlcdDR5C.DLL




 
Product Version: 3.5.6426.22

 

 

Bye for now,

Chris.


Edited by Channeal, 28 March 2014 - 05:47 PM.

  • 0

#48
godawgs

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Thanks. I don't see anything either. If the Tech sees anything he will let me know once he has looked at the log. Please tell me what version of Avast you have, as in Avast 2013. Do you have the paid version or are you running the free edition of Avast ?


  • 0

#49
Channeal

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Good afternoon,

 

(At least, it is afternoon here - not sure about where you are - and it is a lovely sunny one too!)

 

All I can find about my Avast antivirus is that it is 'Avast! Pro Antivirus'.  I paid £19.99 to renew the license in November 2013.

 

I cannot seem to find any more info, but hopefully this is what you asked for.

 

Cheers,

 

Chris.


  • 0

#50
godawgs

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Do you have the license code or activation code for the product?


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#51
Channeal

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Okay.... I fear I am going to show my ignorance here! :laughing:

 

If I go to both the email and to my account on the avast website, it gives me a button to download the license... but when I click it, it tries to add the license to the program itself.

 

I do have an order number and a product ref. number, but not a license code or activation code.

 

On the program itself, it says: -

 

Program Version: 2014.9.0.2013

Virus Definitions Version: 140329-0

Number of Definitions: 2,317,732

 

Hopefully something in the above will give you what you need!

 

Chris.

 

PS On the link to the license download in my email it calls it: License_18762554.avastlic (this number is the same as the order number).


Edited by Channeal, 29 March 2014 - 11:25 AM.

  • 0

#52
godawgs

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That is the license. I just wanted to be sure you had it in case we need to uninstall Avast and reinstall it.

But first I want to check and see if the Avast antivirus program is causing the issue when the computer starts up. Let's start by having the avast services load last.

 

  • Right-click on the Avast icon in the system tray and choose “Open avast! user interface”.
  • In following window, choose “Settings”.
  • In the next window, click on “Troubleshooting” tab.
  • Check the box beside Load avast! services only after loading other system services
  • Click the OK button to save the changes and close the Settings window.

 

Now turn the computer off. Wait for a minute of so and turn the computer back on. If you don't get the hanging up at the wallpaper and windows loads normally then use the machine for a while and then shut it down again and then restart it and see if the issue is still gone. If the problem is still there let me know.


  • 0

#53
Channeal

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Hello again,

 

Okay.... I wasn't sure exactly what you were wanting from the Avast license, but now I understand!!!!

 

The computer has stopped sticking on the wallpaper again at the moment, although it still plays up when it has been idle for a while. Perhaps I should leave doing what you suggested with Avast and wait and see if it starts sticking on the wallpaper again?

 

Chris.


  • 0

#54
godawgs

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Yes. Leave the Load Avast services only after loading other system services box checked and use the computer for a couple of days and let me know how it is going.


  • 0

#55
Channeal

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I did the 'Load Avast Services Only' thing a couple of days ago. So far, the computer has been starting up ok...... but then, it was in a well-behaved phase even before that. The problem when the computer is idle still persists intermittently.... but I am thinking now that it may be more to do with the mouse than the monitor.

 

Going back to the occasional problem of hanging on the wallpaper when starting up, I have a hunch (though it is only a hunch) that the computer really prefers it if we do not do too much on here! The last couple of days I have been unwell and my husband has only used it to answer a few emails and look at a couple of websites. When we were doing lots of scans etc. was when the problems were happening. Maybe that is just a coincidence though......

 

Anyway, on the whole I am very happy at the moment with how it is running. When these problems first began, I was convinced that something major was happening - and that the fairly new hard drive was about to fail - so I am very happy that that hasn't happened (though perhaps I shouldn't talk too soon!). The only really troublesome problem at the moment is that when playing music the sound quality does not seem as good as it was and occasionally there is terrible interference.

 

One thing I did look at was Dell PC Checkup System History. On the 22nd February - which was the day when I was running scans etc. prior to contacting you and the day when problems started when I tried to run ADWCleaner - there are lots of changes listed. Unfortunately though, I do not seem to be able to copy/paste them to show you what is there.

 

Thanks once again for all your help,

Chris.


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#56
godawgs

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Hi Chris,

 

You are welcome.

I'm sorry you haven't been feeling well. I hope you are better. I'm glad that the machine is running ok. I would leave the Load Avast services last box checked. If you think the mouse is the problem you should be able to go into device manager and uninstall the mouse, then reboot the computer and Windows should find the mouse and reload the driver if this is a standard PS2 mouse. If it is a USB or wireless mouse you may be asked for the installation CD as XP didn't include a lot of USB or wireless mouse drivers. Or it may be time for a new mouse.The sound problem is probably a audio or video card driver and a Tech would be the person for that. I'm not sure how to get those PC Checkup history reports but a Tech will. I am going to post a new request for the Tech staff to have a look. And in the mean time I will post instructions to clean up the tools we have used and some suggestions on how to keep the computer secure. Hang in with me a little longer please.


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#57
godawgs

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Hi Chris,

Phillpower2, on of our Techs, will look at the issues with the monitor and sound. I'm going to post the cleanup instructions and some suggestions to keep the computer more secure in the future. Please let me know when you have finished that and I will notify the Tech.


OK!  Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.

Uninstall ESET

1. Please click Start > Control Panel > Add/Remove Programs
2. In the list of programs installed, locate the following program(s):

ESET

3. Click on each program to highlight it and click Change/Remove.
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET

 

2. Close Windows Explorer.

Step-2.

Uninstall AdwCleaner

Re-open AdwCleaner

  • Click the Uninstall button
  • Confirm with yes

adwcleaner_uninstall.jpg

Step-3.

OTL Cleanup
1. Please copy all of the text in the Quote box below (Do Not copy the word Quote). To do this, highlight everything inside the Quote box (except the word Quote) , right click and click Copy.

 

:COMMANDS
[createrestorepoint]

:FILES
C:\Documents and Settings\User\My Documents\A) Chris\Carlton Cards
C:\Documents and Settings\User\My Documents\Downloads\ccsetup404.exe
C:\Documents and Settings\User\My Documents\Downloads\ccsetup409.exe
C:\Documents and Settings\User\My Documents\Downloads\disk-defrag-setup.exe
C:\Documents and Settings\User\My Documents\Downloads\gimp-setup.exe
C:\Documents and Settings\User\My Documents\Downloads\OffercastInstaller_AVR_U-0313-01-P_.exe
C:\Documents and Settings\User\My Documents\Downloads\Shockwave_Installer_Slim.exe
D:\My Documents\a) Chris\Carlton Cards
D:\My Documents\Downloads\ccsetup402(1).exe
D:\My Documents\Downloads\ccsetup402.exe
D:\My Documents\Downloads\SetupImgBurn_2.5.7.0.exe
D:\RECYCLER\S-1-5-21-527237240-606747145-725345543-1003\A) Chris\Carlton Cards

COMMANDS
[EMPTYTEMP]

 

  • Please re-open otlDesktopIcon.png on your desktop.
  • Place the mouse pointer inside the customFix.png textbox, right click and click Paste. This will put the above script inside the textbox.
  • Click the runFixbutton.png button.
  • Let the program run unhindered. When finished click the OK button and close the log that appears.
  • NOTE: I do not need to review the log produced.
  • OTL may ask to reboot the machine. Please do so if asked.

2.  Please re-open otlDesktopIcon.png on your desktop.

  • Be sure all other programs are closed as this step will require a reboot.
  • Click on btnCleanUp.png
  • You will be prompted to reboot your system. Please do so.

The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.
 

Step-4.

Delete the following Files and Folders (If Present):

MBR.dat
checkhd.txt
mbma-clean.exe
JRT.exe
JRT.txt
esetsmartinstaller_enu.exe
Securitycheck.exe
checkup.txt


Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.
 

Step-5.

Reset Hidden Files and Folders

1. Click Start.
2. Open My Computer.
4. Select the Tools menu and click Folder Options.
5. Select the View tab.
6. Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
7. Click the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK.
 

Step-6.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

 

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

  • Click Start > All Programs > Accessories > System tools > System Restore. The System Restore Wizard opens.
    • Note: If the System Restore Wizard does not open, the System Restore feature may be turned off. To turn System Restore on, follow these steps:
      • Click Start, click Control Panel, and then double-click System.
      • Click the System Restore tab.
      • Make sure that the Turn off System Restore check box is not selected. Or, make sure that the Turn off System Restore on all drives check box is not selected.
      • Click OK.
  • On the dialogue box that appears select Create a Restore Point
  • Click NEXT
  • Enter a name e.g. Clean
  • Click CREATE
  • Close System Restore

Turn OFF System Restore.

  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
    Restart your computer.

Turn ON System Restore.

  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check Turn off System Restore.
  • Click Apply, and then click OK.
    System Restore will now be active again.  

 

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

SPECIAL NOTICE

“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But ither variants encrypy virtually every file, including system files.  According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevelant. You can read more about the CryptoLocker ransomware here

Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.
Double click the CryptoPreventSetup.exe file to install it.
Next, Double click the CryptoPrevent icon on the desktop to run the program.

CryptoPrevent.JPG

When the program opens make sure all boxes are checked and then click the Block button to apply the protection.

NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

XP Users: You must use Internet Explorer to Update Windows.

1. Click Start> All Programs, in the programs window that comes up, look for Windows Update toward the top of the list and click it.

:Turn On Automatic Updates:

XP Users:
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:

If you still want to keep Java

  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed

: Keep Adobe Reader Updated :

  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed

NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:
1.  From within Internet Explorer click on the Tools menu and then click on Options.
2.  Click once on the Security tab
3.  Click once on the Internet icon so it becomes highlighted.
4.  Click once on the Custom Level button.
5.  Change the Download signed ActiveX controls to "Prompt"
6.  Change the Download unsigned ActiveX controls to "Disable"
7.  Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8.  Change the Installation of desktop items to "Prompt"
9.  Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.

  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

:Install the MVPs Hosts File:

  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========

  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========

  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.

========BACKUPS================

  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

========Keep Installed Programs Up to Date========
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I get infected in the first place? by Mr. Tony Cline

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

IF I have helped you and you want to say "thanks", you can do that by clicking the rep_up.png at the bottom right of this post. :)

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
 


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#58
Channeal

Channeal

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 696 posts

Okay..... I have followed all your cleanup unstructions. I ran into problems with Step-6 this morning, as when I got to the last bit of turning system restore back on after restarting, nothing I clicked on would open and right-clicking My Computer had no effect! Panic panic! It occurred to me that I had downloaded a program called Malwarebytes Anti-Exploit this morning after reading that Malwarebytes recommend it for XP users. Luckily, I was able to unininstall the program via Start - All Programs (the only way as I couldn't get into Add or Remove Programs) and getting rid of it did indeed solve the problem!

 

The desktop looks a lot tidier now - it was getting a bit crowded on there with all the different tools and reports! One thing though..... I still have the registry files set-upbak.reg and currentversionbak.reg on there.

 

Cheers,

Chris.


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#59
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts

Okay..... I have followed all your cleanup unstructions. I ran into problems with Step-6 this morning, as when I got to the last bit of turning system restore back on after restarting, nothing I clicked on would open and right-clicking My Computer had no effect! Panic panic! It occurred to me that I had downloaded a program called Malwarebytes Anti-Exploit this morning after reading that Malwarebytes recommend it for XP users. Luckily, I was able to unininstall the program via Start - All Programs (the only way as I couldn't get into Add or Remove Programs) and getting rid of it did indeed solve the problem!

:oops: And now you know why we tell everyone not to install any software or programs or run any fixes on their on while we are cleaning the machine. Can't  tell you the number times that I get a similar post either sometime during the cleaning process or at the end. The only difference is that most times I get told that they didn't install anything or make any changes or run any fixes that I don't know about. Then we have to go back through a fresh log to find the culprit. And then they remember.

 

The BIG difference here is that you tracked the problem down. Good Job! :D

I will have to do some research on the MalwareBytes Anti-Exploit program, but it sounds like it prevents changes from being made to system services and modules.

That could helpful in securing the machine, but you need to understand what it does and how it does it so that you don't get surprised again.

 

It's kinda like the the instructions for the MVP HOSTS file. A lot of users go ahead and install the hosts file, without reading what it is or how it works, then their browsers won't work like they did.

 

Anyway, as for the .reg files left on the desktop. Leave them there for now. I'm going the let phillpower know that we are cleaned up so that he can look at the issues with the system. I will keep monitoring this topic and when he has finished we will delete the .reg files then.

Thanks for your patience and all of the good work.

 

godawgs


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#60
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 21,492 posts

Hello Channeal

 

Possible causes of the sound issue may include interference from nearby wireless devices, static electricity and power supply problems, power supply problem can also cause overheating which among other things can slow down your computer (mouse response etc).

 

We could do with some information about the computer hardware, download and run Speccy then post the resultant url for us please, details here

 

Speccy cannot tell us the brand and model name or number of the power supply unit, do you happen to know the details.

 

To check the power supply voltages and the general temperatures please do the following;

 

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

speedfan.png
(this is a screenshot from a vista machine)

 

 

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
 

Depending on the results we may need to run further software for comparison http://www.cpuid.com.../hwmonitor.html

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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