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Keyboard and mouse won't work on startup

keyboard mouse

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#31
donetao

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Maybe it's time to backup your data and do a Clean Install.

Hello! That's pretty drastic, but it would eliminate ever thing but hardware! :smashcomp:

Thanks for helping. I'm out of ideas!


Edited by donetao, 25 July 2014 - 05:24 PM.

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#32
donetao

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Hello! I have never done this, but maybe reinstalling the USB ports would work! A shot in the dark! Getting desperate!

Remove and reinstall all USB controllers

To remove and reinstall all USB controllers, follow these steps:

  1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
  2. Click the Hardware tab.
  3. Click the Device Manager button.
  4. Expand Universal Serial Bus controllers.
  5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
  6. Restart the computer, and then reinstall the USB controllers.
  7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

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#33
donetao

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To disable and re-enable the USB controllers, follow these steps:

  1. Click Start, and then click Run.

    Note If you are running Windows Vista, click Start, and then use the Start Search box.
  2. Type devmgmt.msc, and then click OK. Device Manager opens.
  3. Expand Universal Serial Bus controllers.

    Note You might have to scroll down the list to find this item.
  4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
  5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
  6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
  7. Check the USB device to see whether it is working.

If the USB port recognizes the device and if you can use the device, you are finished.


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#34
pmay805

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I've uninstalled all usb ports but the problem persists. :(


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#35
donetao

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Hello!

 Did you run the Cpu tester I suggested?

Also like Zturker suggests, may be time to restore back to factory. However that won't help if your having hardware problems.


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#36
Ztruker

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Try it again, but do it this way.

Open a Elevated Command Prompt.
Type set devmgr_show_nonpresent_devices=1 and press Enter.
Type devmgmt.msc and press Enter to open Device Manager.
Click on View and Show hidden devices.
Now scroll down to USB and expand, uninstall all there.

Reboot and see how it is.


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#37
pmay805

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CPU Tester ran for over 6 hrs.  No problems detected.

 

Went into "Elevated Command Prompt" and uninstalled numerous usb software.  Just brought the computer back up.  I do note that my Audio Service is not running (red x on my speaker icon).  Not sure how to fix that yet.  Will report on status as soon as I can tell.


Edited by pmay805, 27 July 2014 - 11:00 PM.

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#38
pmay805

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I'm afraid I must report that I awoke my computer this AM and again the mouse was dead.  I had to plug it into the port about a dozen times before it lit up and became live. :(


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#39
donetao

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Hello! I'm glad the CPU test didn't find any thing. I'm out of ideas. I suspect a cold solder joint some where on the MB may be the cause,but I don't have a solution for that.

I really don't think back to factory would fix the problem. I know this is very annoying. I'm out of suggestions.

donetao


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#40
pmay805

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I have a duplicate tower that I will probably put the HD in to see if the problem is in the HD, or other components of the current tower.  Thanks for all your help.


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#41
donetao

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Hello!

I really don't see how the HD could cause that problem. You might test your memory by typing Windows memory diagnostics in the search bar.

A better test of memory is Memtest86+

http://www.memtest.org/#downiso


Edited by donetao, 28 July 2014 - 09:35 AM.

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#42
pmay805

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I have tested the memory already.  It was ok.  I figure if its not the HD, then I just move it to another tower and the problem is solved. :)


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#43
Ztruker

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I think he means the Operating System on the HD, not the HD itself.


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#44
pmay805

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Yes.  I wanted to eliminate the Operating Software as containing the problem.  If it works in the other tower then I'm assuming there was a problem with the motherboard or other hardware in the 1st tower.


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#45
HelpMeHelpYou

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This may sound ameteur, or maby already discussed but have you checked your USB connector where they hook to the motherboard?


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