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HP desktop with windows 7 at my work - been battling infections since

no startup blackscreen willnotboot startup problems help

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#1
jreidstrick

jreidstrick

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I started working here (small car lot) about a year ago and the computer was in shambles.  I've ran numerous malware/adware/spyware programs and removed as much of these problems as I can with various downloadable programs.  I'm no means an expert but I have dealt with some small minor issues and I do research to try to understand the problems.  This issue however seems to be to the point that I am ready to tell my boss that this computer is not savable and he just needs to go buy a new one.  He's an older fellow and doesn't understand that he can click on things and mess up the computer and I think that is what happens.  I am usually here 5 days a week and at one point a couple of months ago, I had the PC running quite well in comparison to when I arrived originally.  Then I had somethings going on outside of work that caused me to be out for a few days and then, upon my return, I could tell that the old man had been on the computer by the things that had been left opened, etc.  This was about a month or so ago.  Since then I have been battling issue after issue with PC.  I'm now stumped with this one.  When I turn on the computer it seems to load normally and then once it shows "starting windows" the screen goes black. I've hit ctrl+alt+delete and restarted and get to the black screen that says "launch repair (recommended)" or "start windows normally."  Either of these options just give you a black screen.  I've left them this way for hours overs the past couple of days without this ever changing.  I started messing around with various options after doing research and make the edit boot menu come up.  I've found many others have this issue that says: /noexecute=optin in/mint    I found online where people have been able to delete part of this, the "in/mint" part and the system will load up. Mine will not.  It just continues to give the black screen.  I've read that my system may be out of whack from the removal of some of the files that have recently been removed from the most recent problems I've attempted to fix.  However, none of the steps that I've found seem to do anything.  Any help with what's going on would be greatly appreciated.

 

also to note, I cant, for some reason, access the f11 system recovery option either.  I was going to restore to a point it worked well but I can't get the system recovery options up.


Edited by jreidstrick, 13 August 2014 - 10:07 AM.

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#2
emeraldnzl

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Hello jreidstrick,

 

Welcome to Geekstogo.

 

Looking at your explanation above it doesn't look too good but let's see if you can use one of the options below to access the machine so that we can have a look at things.

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

 To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


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#3
emeraldnzl

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Due to lack of feedback, this topic has been closed.

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