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My laptop will not access the internet from school

Windows 7

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#1
Imana

Imana

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Something has changed on my laptop.  I was able to get on the internet at school, but now I cannot.  I can access the internet from home and even from Starbucks using their wifi.  I checked with the school and deleted and reloaded the KSU information.  I also verified the logon information I am using is correct.  The system tray wifi information says 'internet access', but I cannot use Internet Explorer, Firefox, or Chrome to get on the internet.  Could it be a firewall issue on my computer and if so, where do I go to check that?  What else could be the issue?  I have gone to the same school and accessed the internet from the same laptop since 2011.


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#2
Ztruker

Ztruker

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Click on Start then Run or press Window key (next to left Ctrl key) +R and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.

If you don't have a Run selection off the Start menu, see here: Enable Run Command on Windows 7 or Vista Start Menu, or How to access the 'Run' box in Windows® 8.1 - YouTube or just press Windows Key (next to the left Ctrl key) + R, or open the Modern desktop, type run then click on Run that appears.


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