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Firefox browser problems. Slow and unresponsive at times.

Firefox slow browser unresponsive

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#31
mitchcraft1980

mitchcraft1980

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Well i am getting the Chinese writing again and some sites running slow still.

 

I don't know what to do. I done a power uninstall to remove everything including sub files before i reinstalled so i just don't get it.

 

Merry Xmas btw :)


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#32
zep516

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Thank you

Can we run a malwarebytes scan? You already have it installed so you will not have to download it. Here's instructions, also extra instructions on getting log report if needed.

Please download Malwarebytes Anti-Malware to your desktop
Install the progamme and select update
Once it has updated select Settings > Detection and Protection
Tick Scan for rootkits

MBAMsettings.JPG

Go back to the Dashboard and select Scan Now

MBAMScan.JPG

If threats are detected, click the Apply Actions button, MBAM will ask for a reboot.

MBAMReboot.JPG

MBAMLog.JPG

On completion of the scan (or after the reboot) select View Detailed Log
Select Export > Select text file and save to the desktop
Post that log

You can also get the log this way
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the Histor tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

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#33
mitchcraft1980

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Ok while i am doing that i thought i should report that system care 8 although was deleted found its way back on my PC somehow and the chinese text is still popping up a lot. Sometimes closing firefox and opening it again helps with the speed problems for some sites but not all but there is still clearly an issue before this chinese text keeps popping up and again this system care 8 re appearing tells me it does not want to help me before it can come back from a power uninstal which deleted everything along with it as in registry files etc when you do a deep scan for any possible files it may leave behind.


Edited by mitchcraft1980, 31 December 2014 - 09:08 AM.

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#34
mitchcraft1980

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OK Malwarebytes found 1 item. The warning unresponsive problem seems to have settled down, i can't think of having seen that for a while now but i still like i say get the chinese text and slow page loading times.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 31/12/2014
Scan Time: 16:03:37
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.31.03
Rootkit Database: v2014.12.30.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Aileen

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 485453
Time Elapsed: 15 min, 52 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Deep Rootkit Scan: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1

PUP.Optional.Spigot.A, C:\Users\Aileen\AppData\Roaming\Mozilla\Firefox\Profiles\lsor1erd.default\searchplugins\yahoo_ff.xml, , [a85970f9b4c852e436cbb9a703003ec2],

Physical Sectors: 0
(No malicious items detected)


(end)


Edited by mitchcraft1980, 31 December 2014 - 10:54 AM.

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