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computer freezes black screens and then restarts (Resolved)

Thank you Phill for helping

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#1
Ricky_22

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However I am still concerned about the issues visible in your log, that are not malware related. They are related mostly to OS itself, a little hardware and BIOS. I had a speech about that with a colleague and it looks like I said earlier - some very invasive procedures are required to eliminate those errors. Please start a new topic in the Windows 7 section, and I kindly inform Phill that you're heading his way. After starting it, we will discuss them and try to help you further.

 

 
Thanks Naat


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#2
Naathim

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Hi :)

Things I've noted here are related especially to those errors:

Error: (01/14/2015 04:04:53 PM) (Source: volmgr) (EventID: 46) (User: )
Description: Crash dump initialization failed!

Error: (01/14/2015 04:04:40 PM) (Source: sptd) (EventID: 4) (User: )
Description: Driver detected an internal error in its data structures for .

Error - 12/01/2015 10:37:29 PM | Computer Name = Owner-PC | Source = Microsoft-Windows-HAL | ID = 12
Description = The platform firmware has corrupted memory across the previous system
power transition. Please check for updated firmware for your system.


HAL is Hardware Abstraction Layer. This is probably related to some BIOS damage. I'm calling Phill to the rescue :)
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#3
Ricky_22

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Thanks very much Naat, I'm not an 'aware' person, and usually just follow things that interest me on the web,

 

 

 

Ricky


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#4
phillpower2

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Hello Ricky,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 


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#5
Ricky_22

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:wave:  thank you for your time, much appreciated.

 

Is this what you require?

 

http://speccy.pirifo...iTFbWJJ1oggVwcV


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#6
phillpower2

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Unfortunately the url that you have post is not for your Speccy report, click on the link and you will note the time and date + the results appear to be in Spanish, date = Generated by Piriform Speccy v1.07.205

23 Jan 2011 @ 18:50

 

You are welcome btw  :)


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#7
Ricky_22

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:wave: 

 

Operating System
 Windows 7 Home Premium 32-bit SP1
CPU
 Intel Core 2 Duo E8500 @ 3.16GHz 48 °C
 Wolfdale 45nm Technology
RAM
 2.00GB Dual-Channel DDR2 @ 400MHz (5-5-5-18)
Motherboard
 Gigabyte Technology Co., Ltd. G31M-S2L (Socket 775)
Graphics
 VX2240w ([email protected])
 ATI Radeon HD 3400 Series (MSI)
Storage
 931GB Western Digital WDC WD10EADS-00M2B0 ATA Device (SATA) 40 °C
Optical Drives
 HL-DT-ST DVDRAM GH20NS15 ATA Device
Audio
 Realtek High Definition Audio

Operating System
 Windows 7 Home Premium 32-bit SP1
 Computer type: Desktop
 Installation Date: 16/07/2011 2:12:23 AM
 Serial Number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
  Windows Security Center
   User Account Control (UAC) Enabled
   Notify level 3 - Always Notify
   Firewall Enabled
  Windows Update
   AutoUpdate Download Automatically and Install at Set Scheduled time
   Schedule Frequency Every Day
   Schedule Time 3:00 AM
  Windows Defender
   Windows Defender Disabled
  Antivirus
   Antivirus Enabled
   Company Name Microsoft
   Display Name Microsoft Security Essentials
   Product Version 4.6.305.0
   Virus Signature Database Up to date
  .NET Frameworks installed
   v4.5 Full
   v4.5 Client
   v3.5 SP1
   v3.0 SP2
   v2.0 SP2
  Internet Explorer
   Version 11.0.9600.17501
  PowerShell
   Version 2.0
  Environment Variables
   USERPROFILE C:\Users\Owner
   SystemRoot C:\Windows
    User Variables
    Machine Variables
  Power Profile
   Active power scheme High performance
   Hibernation Disabled
   Turn Off Monitor after: (On AC Power) 20 min
   Turn Off Hard Disk after: (On AC Power) 20 min
   Suspend after: (On AC Power) Never
   Screen saver Enabled
  Uptime
    Current Session
     Current Time 17/01/2015 10:01:42 AM
     Current Uptime 62,347 sec (0 d, 17 h, 19 m, 07 s)
     Last Boot Time 16/01/2015 4:42:35 PM
  Services
  TimeZone
   TimeZone GMT +8:00 Hours
   Language English (Australia)
   Location Australia
   Format English (Australia)
   Currency $
   Date Format d/MM/yyyy
   Time Format h:mm:ss tt
  Scheduler
   17/01/2015 4:24 AM; Adobe Flash Player Updater
   17/01/2015 4:59 AM; GoogleUpdateTaskMachineUA
   17/01/2015 3:59 PM; GoogleUpdateTaskMachineCore
   19/01/2015 10:00 AM; Google Update
   Go to RoboForm Install page
   Open URL by RoboForm
   Run RoboForm TaskBar Icon
   RunAsStdUser Task for VeohWebPlayer
   SidebarExecute
  Hotfixes
  System Folders
  Process List
  Security Options
  Device Tree

CPU
  Intel Core 2 Duo E8500
   Cores 2
   Threads 2
   Name Intel Core 2 Duo E8500
   Code Name Wolfdale
   Package Socket 775 LGA
   Technology 45nm
   Specification Intel Core2 Duo CPU E8500 @ 3.16GHz
   Family 6
   Extended Family 6
   Model 7
   Extended Model 17
   Stepping A
   Revision E0
   Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, Intel 64, NX, VMX
   Virtualization Supported, Enabled
   Hyperthreading Not supported
   Fan Speed 1844 RPM
   Bus Speed 333.7 MHz
   Rated Bus Speed 1334.7 MHz
   Stock Core Speed 3166 MHz
   Stock Bus Speed 333 MHz
   Average Temperature 47 °C
    Caches
     L1 Data Cache Size 2 x 32 KBytes
     L1 Instructions Cache Size 2 x 32 KBytes
     L2 Unified Cache Size 6144 KBytes
    Cores
      Core Speed Multiplier Bus Speed Rated Bus Speed Temperature Threads
     Core 0 3170.0 MHz x 9.5 333.7 MHz 1334.7 MHz 47 °C APIC ID: 0
     Core 1 2002.1 MHz x 6.0 333.7 MHz 1334.7 MHz 47 °C APIC ID: 1

RAM
  Memory slots
   Total memory slots 2
   Used memory slots 2
   Free memory slots 0
  Memory
   Type DDR2
   Size 2048 MBytes
   Channels # Dual
   DRAM Frequency 400.5 MHz
   CAS# Latency (CL) 5 clocks
   RAS# to CAS# Delay (tRCD) 5 clocks
   RAS# Precharge (tRP) 5 clocks
   Cycle Time (tRAS) 18 clocks
   Command Rate (CR) 2T
  Physical Memory
   Memory Usage 55 %
   Total Physical 2.00 GB
   Available Physical 920 MB
   Total Virtual 4.00 GB
   Available Virtual 2.09 GB
  SPD
   Number Of SPD Modules 2
    Slot #1
    Slot #2

Motherboard
 Manufacturer Gigabyte Technology Co., Ltd.
 Model G31M-S2L (Socket 775)
 Chipset Vendor Intel
 Chipset Model P35/G33/G31
 Chipset Revision 10
 Southbridge Vendor Intel
 Southbridge Model 82801GB (ICH7/R)
 Southbridge Revision A1
  BIOS
   Brand Award Software International, Inc.
   Version F6
   Date 5/06/2008
  Voltage
   CPU CORE 1.200 V
   DDR 1.952 V
   +3.3V 3.408 V
   +5V 5.027 V
   +12V 12.352 V
   CMOS BATTERY 3.264 V
  PCI Data
    Slot PCI
     Slot Type PCI
     Slot Usage Available
     Bus Width 32 bit
     Slot Designation PCI
     Characteristics 5V, 3.3V, PME, SMBus
     Slot Number 0
    Slot PCI
     Slot Type PCI
     Slot Usage In Use
     Bus Width 32 bit
     Slot Designation PCI
     Characteristics 5V, 3.3V, PME, SMBus
     Slot Number 1
    Slot PCI
     Slot Type PCI
     Slot Usage Available
     Bus Width 32 bit
     Slot Designation PCI
     Characteristics 5V, 3.3V, PME, SMBus
     Slot Number 2
    Slot PCI
     Slot Type PCI
     Slot Usage Available
     Bus Width 32 bit
     Slot Designation PCI
     Characteristics 5V, 3.3V, PME, SMBus
     Slot Number 3

Graphics
  Monitor
   Name VX2240w on ATI Radeon HD 3400 Series
   Current Resolution 1680x1050 pixels
   Work Resolution 1680x1010 pixels
   State Enabled, Primary, Output devices support
   Monitor Width 1680
   Monitor Height 1050
   Monitor BPP 32 bits per pixel
   Monitor Frequency 59 Hz
   Device \\.\DISPLAY1\Monitor0
  ATI Radeon HD 3400 Series
   Manufacturer ATI
   Model Radeon HD 3400 Series
   GPU RV620
   Device ID 1002-95C5
   Subvendor MSI (1462)
   Current Performance Level Level 0
   Voltage 1.100 V
   Technology 55 nm
   Die Size 61 mm²
   Transistors 181 M
   Release Date Jan 23, 2008
   DirectX Support 10.1
   DirectX Shader Model 4.1
   OpenGL Support 3.0
   GPU Clock 600.0 MHz
   Core Voltage 1.100 V
   Bios Core Clock 600.00
   Bios Mem Clock 400.00
   Driver version 8.762.0.0
   BIOS Version 113-AB56300-101-MI
   ROPs 4
   Shaders 40 unified
   Memory Type GDDR5
   Bus Width 512 Bit
   Pixel Fillrate 2.4 GPixels/s
   Texture Fillrate 2.4 GTexels/s
   Bandwidth 32.3 GB/s
    Count of performance levels : 3
      Level 1 - "Perf Level 0"
       GPU Clock 300 MHz
       Memory Clock 400 MHz
      Level 2 - "Perf Level 1"
       GPU Clock 300 MHz
       Memory Clock 400 MHz
      Level 3 - "Perf Level 2"
       GPU Clock 600 MHz
       Memory Clock 400 MHz
Storage
  Hard drives
    WDC WD10EADS-00M2B0 ATA Device
     Manufacturer Western Digital
     Heads 16
     Cylinders 121,601
     Tracks 31,008,255
     Sectors 1,953,520,065
     SATA type SATA-II 3.0Gb/s
     Device type Fixed
     ATA Standard ATA8-ACS
     Serial Number WD-WCAV54655818
     Firmware Version Number 01.00A01
     LBA Size 48-bit LBA
     Power On Count 2676 times
     Power On Time 1373.8 days
     Features S.M.A.R.T., AAM, NCQ
     Max. Transfer Mode SATA II 3.0Gb/s
     Used Transfer Mode SATA II 3.0Gb/s
     Interface SATA
     Capacity 931 GB
     Real size 1,000,203,804,160 bytes
     RAID Type None
      S.M.A.R.T
       Status Good
       Temperature 41 °C
       Temperature Range OK (less than 50 °C)
        S.M.A.R.T attributes
      Partition 0
       Partition ID Disk #0, Partition #0
       Disk Letter C:
       File System NTFS
       Volume Serial Number F41DCCB8
       Size 931 GB
       Used Space 76 GB (8%)
       Free Space 854 GB (92%)
Optical Drives
  HL-DT-ST DVDRAM GH20NS15 ATA Device
   Media Type DVD Writer
   Name HL-DT-ST DVDRAM GH20NS15 ATA Device
   Availability Running/Full Power
   Capabilities Random Access, Supports Writing, Supports Removable Media
   Read capabilities CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD-RW DL, DVD+R DL
   Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
   Config Manager Error Code Device is working properly
   Config Manager User Config FALSE
   Drive D:
   Media Loaded FALSE
   SCSI Bus 1
   SCSI Logical Unit 0
   SCSI Port 1
   SCSI Target Id 0
   Status OK
Audio
  Sound Cards
   High Definition Audio Device
   AnvSoft Virtual Sound Device
   Realtek High Definition Audio
  Playback Devices
   Speakers (AnvSoft Virtual Sound Device)
   Speakers (Realtek High Definition Audio) (default)
  Recording Device
   Microphone (AnvSoft Virtual Sound Device)
  Speaker Configuration
   Speaker type Stereo
Peripherals
  HID Keyboard Device
   Device Kind Keyboard
   Device Name HID Keyboard Device
   Vendor Logitech
   Location USB Input Device
    Driver
  HID Keyboard Device
   Device Kind Keyboard
   Device Name HID Keyboard Device
   Vendor Logitech
   Location USB Input Device (Logitech Download Assistant)
    Driver
  HID-compliant mouse
   Device Kind Mouse
   Device Name HID-compliant mouse
   Vendor Logitech
   Location USB Input Device
    Driver
  HID-compliant mouse
   Device Kind Mouse
   Device Name HID-compliant mouse
   Vendor Logitech
   Location USB Input Device
    Driver
  Printers
    Canon Inkjet iP4500 series
     Printer Port USB002
     Print Processor BJ Print Processor4
     Availability Always
     Priority 1
     Duplex None
     Print Quality 600 * 600 dpi Color
     Status Unknown
      Driver
    Canon MG2500 series Printer (Default Printer)
     Printer Port USB003
     Print Processor Canon MG2500 series Print Processor
     Availability Always
     Priority 1
     Duplex None
     Print Quality 4294967293 dpi Color
     Status Unknown
      Driver
    Canon MG2500 series Printer XPS
     Printer Port USB003
     Print Processor winprint
     Availability Always
     Priority 1
     Duplex None
     Print Quality 4294967293 dpi Color
     Status Unknown
      Driver
    Fax
     Printer Port SHRFAX:
     Print Processor winprint
     Availability Always
     Priority 1
     Duplex None
     Print Quality 200 * 200 dpi Monochrome
     Status Unknown
      Driver
    HP Photosmart C4200 series
     Printer Port USB001
     Print Processor hpzppw71
     Availability Always
     Priority 1
     Duplex None
     Print Quality 600 * 600 dpi Color
     Status Unknown
      Driver
    Microsoft XPS Document Writer
     Printer Port XPSPort:
     Print Processor winprint
     Availability Always
     Priority 1
     Duplex None
     Print Quality 600 * 600 dpi Color
     Status Unknown
      Driver
Network
 You are connected to the internet
 Connected through Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
 IP Address 10.0.0.1
 Subnet mask 255.255.255.0
 Gateway server 10.0.0.138
 Preferred DNS server 10.0.0.138
 DHCP Enabled
 DHCP server 10.0.0.138
 External IP Address 1.122.57.174
 Adapter Type Ethernet
 NetBIOS over TCP/IP Enabled via DHCP
 NETBIOS Node Type Broadcast node
 Link Speed 0 Bps
  Computer Name
   NetBIOS Name OWNER-PC
   DNS Name Owner-PC
   Membership Part of workgroup
   Workgroup WORKGROUP
  Remote Desktop
   Disabled
    Console
     State Active
     Domain Owner-PC
  WinInet Info
   LAN Connection
   Local system uses a local area network to connect to the Internet
   Local system has RAS to connect to the Internet
  Wi-Fi Info
   Using native Wi-Fi API version 2
   Available access points count 2
    Wi-Fi (BigPond46AF54)
     SSID BigPond46AF54
     Frequency 2412000 kHz
     Channel Number 1
     Name BigPond46AF54
     Signal Strength/Quality 100
     Security Enabled
     State The interface is not connected to any network
     Dot11 Type Infrastructure BSS network
     Network Connectible
     Network Flags There is a profile for this network
     Cipher Algorithm to be used when joining this network AES-CCMP algorithm
     Default Auth used to join this network for the first time 802.11i RSNA algorithm that uses PSK
    Wi-Fi (BigPondCB04B3)
     SSID BigPondCB04B3
     Frequency 2437000 kHz
     Channel Number 6
     Name BigPondCB04B3
     Signal Strength/Quality 18
     Security Enabled
     State The interface is not connected to any network
     Dot11 Type Infrastructure BSS network
     Network Connectible
     Network Flags There is a profile for this network
     Cipher Algorithm to be used when joining this network Temporal Key Integrity Protocol (TKIP) algorithm
     Default Auth used to join this network for the first time WPA algorithm that uses preshared keys (PSK)
  WinHTTPInfo
   WinHTTPSessionProxyType No proxy
   Session Proxy
   Session Proxy Bypass
   Connect Retries 5
   Connect Timeout (ms) 60,000
   HTTP Version HTTP 1.1
   Max Connects Per 1.0 Servers INFINITE
   Max Connects Per Servers INFINITE
   Max HTTP automatic redirects 10
   Max HTTP status continue 10
   Send Timeout (ms) 30,000
   IEProxy Auto Detect No
   IEProxy Auto Config
   IEProxy
   IEProxy Bypass
   Default Proxy Config Access Type No proxy
   Default Config Proxy
   Default Config Proxy Bypass
  Sharing and Discovery
   Network Discovery Disabled
   File and Printer Sharing Enabled
   File and printer sharing service Enabled
   Simple File Sharing Enabled
   Administrative Shares Disabled
   Network access: Sharing and security model for local accounts Classic - local users authenticate as themselves
  Adapters List
    Enabled
      Atheros AR5005GS Wireless Network Adapter
       Connection Name Wireless Network Connection
       DHCP enabled Yes
       MAC Address 00-1D-0F-C6-5F-D0
      Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
       Connection-specific DNS Suffix BigPond
       Connection Name Local Area Connection
       NetBIOS over TCPIP Yes
       DHCP enabled Yes
       MAC Address 00-1F-D0-10-47-80
       IP Address 10.0.0.1
       Subnet mask 255.255.255.0
       Gateway server 10.0.0.138
       DHCP 10.0.0.138
       DNS Server 10.0.0.138
  Network Shares
   Users C:\Users
  Current TCP Connections
    C:\Program Files\Internet Explorer\iexplore.exe (11004)
    C:\Program Files\Malwarebytes Anti-Malware\mbam.exe (3692)
    lsass.exe (552)
    mbamservice.exe (356)
    services.exe (528)
    svchost.exe (1012)
    svchost.exe (1136)
    svchost.exe (804)
    System Process
    wininit.exe (476)
    wmpnetwk.exe (3636)

 

Sorry, I have no idea how to get the URL, so I just went through all the items - copied them and they are as above .... will that be sufficient?


Edited by phillpower2, 21 January 2015 - 02:12 PM.
Members product key removed for security.

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#8
phillpower2

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Run Speccy and copy/paste the url as shown below;

 

Left click to highlight your url, right click then select copy then right click to paste the url into your next reply.


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#9
Ricky_22

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Thank you :)

 

http://speccy.piriform.com/results/UquBGOPTgTsvfjuQJHUZlbj

 

 

Fingers crossed I've done it right


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#10
phillpower2

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Thats the one thanks  :thumbsup:

 

Nothing glaringly obvious in the Speccy report and the two main suspects (the HDD free storage space and output from the PSU)  are both shown to be fine.

 

One software entry that I noted was BitComet Disk Boost Service, can I ask if this is the one that is used for speeding up the downloading of torrents.

 
You are welcome btw  :)

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#11
Ricky_22

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Sorry, but I don't recall that, though it's quite possible - I certainly didn't d/l  it on the purpose, but I do use bitcomet from time to time and have done for a couple or more years.


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#12
Ricky_22

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I was looking for that program in my program list, but I couldn't find it, is it a hidden one? Sorry, I really ain't too clever in this department lolz

 

 

 

 

Ricky


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#13
phillpower2

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Couple of things for you to do but some clarification is needed first;

 

Sorry, but I don't recall that, though it's quite possible - I certainly didn't d/l  it on the purpose, but I do use bitcomet from time to time and have done for a couple or more years.

 

Sorry but I am a bit confused by the above  :headscratch:

Are you saying that you don't know how BitComet came to be on your machine but that you use it - if yes to both, what do you use it for.

 

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  


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#14
Ricky_22

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:laughing: No, I knew that I'd downloaded BitComet, but not that other bit (the disk boost service) sorry if that confused you - I use it to d/l idol/x-factor/got talent programs if I miss them - I belong to a international Idolforum and we post comments on the contestants (and the judges lolz) giving our ratings on individual performances and acts, and predicting who will win .... since my retirement 14 years ago, it's been one of my interests, though now with youtube becoming more prominent and forthcoming, the bitcomet  rarely gets used lol and with only 50gig download allowance per month, youtube is much better and it doesn't use any disk space.

 

Thank you for the tip, I'll try and remember that.


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#15
phillpower2

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Understand now  :thumbsup:

 

Next thing to do is confirm as best we can that your PSU is stable;

 

Download Speedfan and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

speedfan.png

 (this is a screenshot from a vista machine)

 

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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