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computer freezes black screens and then restarts (Resolved)

Thank you Phill for helping

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#46
phillpower2

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ISP details acknowledged  :thumbsup:

 

You delete all of the BitComet entries in AutoRuns.

 

To disable (not delete) the other items that I identified = is also done in AutoRuns.


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#47
Ricky_22

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If I untick them, does that disable them?

 

 

I'm having problems unticking all of the Nero entries, I have done most of them, but when I try the others the autorun freezes and stops resonding :(


Edited by Ricky_22, 28 January 2015 - 04:05 PM.

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#48
phillpower2

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To avoid any mishaps please read the Autoruns tutorial that I previously post the link to, in this instance the To Disable or Delete? section tutorial here


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#49
Ricky_22

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  1. It appears then that unticking them is correct .... my brain cannot digest all that is written in that tutorial, one of the mishaps I have to live with these days, sadly - I try, but it just won't register ....

 

I'm having problems unticking all of the Nero entries, I have done most of them, but when I try the others the autorun freezes and stops resonding ... all the other things have been disabled .... RoboForm is so necessary for me because of all my passwords for different forums and etc: so when I can re-enter those it will be cool .... there is just one left lolz and it's quite stubborn   ....


Edited by Ricky_22, 28 January 2015 - 04:26 PM.

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#50
phillpower2

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Re-enable RoboForm at your leisure then if not having causes you problems not having it.

 

Regarding Nero, can I ask if you actually use it - or Cyberlink.


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#51
Ricky_22

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Re-enable RoboForm at your leisure then if not having causes you problems not having it.

 

Regarding Nero, can I ask if you actually use it - or Cyberlink.

No, I never use Nero, it just came with the computer lol   and I don't use CYBERLINK, I don't even know what it is :no:

 

Hewlett Packard is also no longer used neither is the other canon printer


Edited by Ricky_22, 28 January 2015 - 04:37 PM.

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#52
phillpower2

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Any software that you do not use and are 100% sure of what it is can be safely removed in Control Panel.


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#53
Ricky_22

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Any software that you do not use and are 100% sure of what it is can be safely removed in Control Panel.

Nero 7 essentials 1.13GB won't be removed, it goes through the motions, but stubbornly remains - I have tried removing it several times before in the past - always with the same results .... :headscratch:

 

I can't even find cyberlink lolz


Edited by Ricky_22, 28 January 2015 - 05:09 PM.

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#54
phillpower2

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Try Revo Uninstaller which you can download from here

 

Going offline now but will check back after work tomorrow.


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#55
Ricky_22

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Woweeee, that sure did the job :yes: so many thanks :thumbsup:


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#56
Plastic Nev

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Hi, nice bit of useful software is Revo isn't it, and well worth keeping for removing the unwanted stuff.

 

Just for information till Phill gets back to you, Cyberlink is actually a media software company, they make various products and one of the most popular being the Cyberlink DVD player. I did have that on a laptop that I since sold.

Have a look here, then see if you have a program that fits.

 

http://www.cyberlink.com/

 

Revo should be able to find it if you do wish to remove it.

 

Nev.


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#57
Ricky_22

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Thank you for that info: obliged

 

 

 

Ricky


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#58
phillpower2

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Cheers Nev  :thumbsup:

 

Is everything ok now Ricky.


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#59
Ricky_22

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Cheers Nev  :thumbsup:

 

Is everything ok now Ricky.

 

Yes, thanks - I found 3 Cyberlink programs and successfully removed them all lol .....

 

 

Waiting now for the next steps :)


Edited by Ricky_22, 29 January 2015 - 05:39 PM.

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#60
phillpower2

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If the computer is now running ok then there is nothing more that needs to be done, if it aint broke dont fix it etc  ;)

 

Post an updated Speccy url for us if you will  so we can do one final check.


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