As of a few weeks ago, mp4 files will not play. Everytime I attempt to open an mp4 file, on any program, it will crash. It crashes with no error message. Also, on certain sites, such as youtube videos, it will also crash. I have tried to update/repair codes, drivers, flash, shockwave, etc, with no luck! AH!
Here is an error report for youtube firefox crash, followed by an eror report for windows media player. Thanks for any help!
Version=1
EventType=APPCRASH
EventTime=130762910116984614
ReportType=2
Consent=1
UploadTime=130762910117744657
ReportIdentifier=c4f10b0e-fc1f-11e4-8d28-38eaa75f6264
IntegratorReportIdentifier=c4f10b0d-fc1f-11e4-8d28-38eaa75f6264
WOW64=1
Response.BucketId=1062889604
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=plugin-container.exe
Sig[1].Name=Application Version
Sig[1].Value=37.0.2.5583
Sig[2].Name=Application Timestamp
Sig[2].Value=552ef76c
Sig[3].Name=Fault Module Name
Sig[3].Value=mozalloc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=37.0.2.5583
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=552ee9ae
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=00001aa1
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
UI[3]=Plugin Container for Firefox has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\WINMM.dll
LoadedModule[5]=C:\windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\windows\syswow64\USER32.dll
LoadedModule[7]=C:\windows\syswow64\GDI32.dll
LoadedModule[8]=C:\windows\syswow64\LPK.dll
LoadedModule[9]=C:\windows\syswow64\USP10.dll
LoadedModule[10]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\windows\system32\IMM32.DLL
LoadedModule[16]=C:\windows\syswow64\MSCTF.dll
LoadedModule[17]=C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll
LoadedModule[18]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll
LoadedModule[19]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll
LoadedModule[20]=C:\windows\system32\VERSION.dll
LoadedModule[21]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll
LoadedModule[22]=C:\Program Files (x86)\Mozilla Firefox\xul.dll
LoadedModule[23]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll
LoadedModule[24]=C:\windows\system32\WSOCK32.dll
LoadedModule[25]=C:\windows\syswow64\WS2_32.dll
LoadedModule[26]=C:\windows\syswow64\NSI.dll
LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\icuin52.dll
LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\icuuc52.dll
LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icudt52.dll
LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll
LoadedModule[31]=C:\windows\system32\NETAPI32.dll
LoadedModule[32]=C:\windows\system32\netutils.dll
LoadedModule[33]=C:\windows\system32\srvcli.dll
LoadedModule[34]=C:\windows\system32\wkscli.dll
LoadedModule[35]=C:\windows\system32\SAMCLI.DLL
LoadedModule[36]=C:\windows\syswow64\SHELL32.dll
LoadedModule[37]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[38]=C:\windows\syswow64\ole32.dll
LoadedModule[39]=C:\windows\system32\MSIMG32.dll
LoadedModule[40]=C:\windows\system32\IPHLPAPI.DLL
LoadedModule[41]=C:\windows\system32\WINNSI.DLL
LoadedModule[42]=C:\windows\system32\UxTheme.dll
LoadedModule[43]=C:\windows\syswow64\SETUPAPI.dll
LoadedModule[44]=C:\windows\syswow64\CFGMGR32.dll
LoadedModule[45]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[46]=C:\windows\syswow64\DEVOBJ.dll
LoadedModule[47]=C:\windows\syswow64\WINTRUST.dll
LoadedModule[48]=C:\windows\syswow64\CRYPT32.dll
LoadedModule[49]=C:\windows\syswow64\MSASN1.dll
LoadedModule[50]=C:\windows\system32\WTSAPI32.dll
LoadedModule[51]=C:\windows\system32\pdh.dll
LoadedModule[52]=C:\windows\system32\dwmapi.dll
LoadedModule[53]=C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Hook\rndlchrome10browserrecordhelper.dll
LoadedModule[54]=C:\windows\system32\MSVCR100.dll
LoadedModule[55]=C:\windows\system32\MSVCP100.dll
LoadedModule[56]=C:\windows\syswow64\profapi.dll
LoadedModule[57]=C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Common\rndlmainbrowserrecordplugin.dll
LoadedModule[58]=C:\windows\syswow64\WININET.dll
LoadedModule[59]=C:\windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[60]=C:\windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[61]=C:\windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[62]=C:\windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[63]=C:\windows\syswow64\normaliz.DLL
LoadedModule[64]=C:\windows\syswow64\iertutil.dll
LoadedModule[65]=C:\windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[66]=C:\windows\syswow64\USERENV.dll
LoadedModule[67]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48\gdiplus.dll
LoadedModule[68]=C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.dll
LoadedModule[69]=C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\ThinShims\rndlnpshimswf.dll
LoadedModule[70]=C:\windows\SysWOW64\Macromed\Flash\NPSWF32_17_0_0_188.dll
LoadedModule[71]=C:\windows\syswow64\urlmon.dll
LoadedModule[72]=C:\windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[73]=C:\windows\system32\DSOUND.dll
LoadedModule[74]=C:\windows\system32\POWRPROF.dll
LoadedModule[75]=C:\windows\system32\DINPUT8.dll
LoadedModule[76]=C:\windows\syswow64\COMDLG32.dll
LoadedModule[77]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458\COMCTL32.dll
LoadedModule[78]=C:\windows\system32\mscms.dll
LoadedModule[79]=C:\windows\system32\WINSPOOL.DRV
LoadedModule[80]=C:\windows\system32\apphelp.dll
LoadedModule[81]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[82]=C:\windows\SysWOW64\MMDevAPI.dll
LoadedModule[83]=C:\windows\SysWOW64\PROPSYS.dll
LoadedModule[84]=C:\windows\system32\AUDIOSES.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1062889604/nBucketTable=17/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Plugin Container for Firefox
AppPath=C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
WMP
Version=1
EventType=APPCRASH
EventTime=130762907922169077
ReportType=2
Consent=1
UploadTime=130762907924089187
ReportIdentifier=41fd178f-fc1f-11e4-8d28-38eaa75f6264
IntegratorReportIdentifier=41fd178e-fc1f-11e4-8d28-38eaa75f6264
WOW64=1
Response.BucketId=1159569242
Response.BucketTable=17
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=wmplayer.exe
Sig[1].Name=Application Version
Sig[1].Value=12.0.7601.18741
Sig[2].Name=Application Timestamp
Sig[2].Value=54d0347b
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_8c49
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18839
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=553e8808
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=000cea5f
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=8c49
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=8c494122dec19120998a8843263ab44b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=6760
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=6760f0a9debd9d40cd0c59bcd7844838
UI[2]=C:\Program Files (x86)\Windows Media Player\wmplayer.exe
UI[3]=Windows Media Player has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Windows Media Player\wmplayer.exe
LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[5]=C:\windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\windows\syswow64\USER32.dll
LoadedModule[11]=C:\windows\syswow64\GDI32.dll
LoadedModule[12]=C:\windows\syswow64\LPK.dll
LoadedModule[13]=C:\windows\syswow64\USP10.dll
LoadedModule[14]=C:\windows\syswow64\WS2_32.dll
LoadedModule[15]=C:\windows\syswow64\NSI.dll
LoadedModule[16]=C:\windows\system32\IMM32.DLL
LoadedModule[17]=C:\windows\syswow64\MSCTF.dll
LoadedModule[18]=C:\windows\system32\uxtheme.dll
LoadedModule[19]=C:\windows\syswow64\SHELL32.dll
LoadedModule[20]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[21]=C:\windows\system32\wmp.dll
LoadedModule[22]=C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48\gdiplus.dll
LoadedModule[23]=C:\windows\syswow64\ole32.dll
LoadedModule[24]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[25]=C:\windows\system32\dwmapi.dll
LoadedModule[26]=C:\windows\system32\wmploc.dll
LoadedModule[27]=C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Hook\rndlchrome10browserrecordhelper.dll
LoadedModule[28]=C:\windows\system32\MSVCR100.dll
LoadedModule[29]=C:\windows\system32\MSVCP100.dll
LoadedModule[30]=C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.dll
LoadedModule[31]=C:\windows\system32\VERSION.dll
LoadedModule[32]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458\COMCTL32.dll
LoadedModule[33]=C:\windows\syswow64\profapi.dll
LoadedModule[34]=C:\windows\syswow64\SETUPAPI.dll
LoadedModule[35]=C:\windows\syswow64\CFGMGR32.dll
LoadedModule[36]=C:\windows\syswow64\DEVOBJ.dll
LoadedModule[37]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[38]=C:\windows\system32\propsys.dll
LoadedModule[39]=C:\windows\system32\ntmarta.dll
LoadedModule[40]=C:\windows\syswow64\WLDAP32.dll
LoadedModule[41]=C:\windows\SysWOW64\MMDevAPI.dll
LoadedModule[42]=C:\windows\system32\MFPlat.DLL
LoadedModule[43]=C:\windows\system32\AVRT.dll
LoadedModule[44]=C:\windows\system32\AUDIOSES.DLL
LoadedModule[45]=C:\windows\system32\wmvcore.dll
LoadedModule[46]=C:\windows\system32\WMASF.DLL
LoadedModule[47]=C:\windows\system32\mlang.dll
LoadedModule[48]=C:\windows\system32\WINMM.dll
LoadedModule[49]=C:\windows\SysWOW64\wmnetmgr.dll
LoadedModule[50]=C:\windows\system32\secur32.dll
LoadedModule[51]=C:\windows\system32\credssp.dll
LoadedModule[52]=C:\windows\SysWOW64\msv1_0.DLL
LoadedModule[53]=C:\windows\system32\cryptdll.dll
LoadedModule[54]=C:\windows\SysWOW64\wdigest.dll
LoadedModule[55]=C:\windows\system32\CRYPTSP.dll
LoadedModule[56]=C:\windows\system32\rsaenh.dll
LoadedModule[57]=C:\windows\System32\netprofm.dll
LoadedModule[58]=C:\windows\System32\nlaapi.dll
LoadedModule[59]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[60]=C:\windows\System32\npmproxy.dll
LoadedModule[61]=C:\windows\system32\upnphost.dll
LoadedModule[62]=C:\windows\system32\SSDPAPI.dll
LoadedModule[63]=C:\Program Files (x86)\tinySpell\tskh1930.DLL
LoadedModule[64]=C:\windows\sysWOW64\jscript.dll
LoadedModule[65]=C:\windows\system32\SXS.DLL
LoadedModule[66]=C:\windows\system32\WTSAPI32.dll
LoadedModule[67]=C:\windows\system32\WINSTA.dll
LoadedModule[68]=C:\windows\system32\WindowsCodecs.dll
LoadedModule[69]=C:\Windows\SysWOW64\FirewallAPI.dll
LoadedModule[70]=C:\windows\sysWOW64\actxprxy.dll
LoadedModule[71]=C:\windows\system32\explorerframe.dll
LoadedModule[72]=C:\windows\system32\DUser.dll
LoadedModule[73]=C:\windows\system32\DUI70.dll
LoadedModule[74]=C:\Program Files (x86)\internet explorer\ieproxy.dll
LoadedModule[75]=C:\windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[76]=C:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[77]=C:\windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[78]=C:\windows\system32\MSIMG32.dll
LoadedModule[79]=C:\windows\system32\LINKINFO.dll
LoadedModule[80]=C:\windows\system32\ntshrui.dll
LoadedModule[81]=C:\windows\system32\srvcli.dll
LoadedModule[82]=C:\windows\system32\cscapi.dll
LoadedModule[83]=C:\windows\system32\slc.dll
LoadedModule[84]=C:\windows\system32\MF.dll
LoadedModule[85]=C:\windows\system32\ATL.DLL
LoadedModule[86]=C:\windows\system32\ksuser.dll
LoadedModule[87]=C:\windows\SysWOW64\wmpeffects.dll
LoadedModule[88]=C:\windows\SysWOW64\msdmo.dll
LoadedModule[89]=C:\windows\syswow64\WINTRUST.dll
LoadedModule[90]=C:\windows\syswow64\CRYPT32.dll
LoadedModule[91]=C:\windows\syswow64\MSASN1.dll
LoadedModule[92]=C:\windows\System32\mswmdm.dll
LoadedModule[93]=C:\windows\System32\cewmdm.dll
LoadedModule[94]=C:\windows\SysWOW64\evr.dll
LoadedModule[95]=C:\windows\SysWOW64\POWRPROF.dll
LoadedModule[96]=C:\windows\system32\DXVA2.DLL
LoadedModule[97]=C:\windows\system32\D3D9.DLL
LoadedModule[98]=C:\windows\system32\d3d8thk.dll
LoadedModule[99]=C:\windows\system32\aticfx32.dll
LoadedModule[100]=C:\windows\system32\atiu9pag.dll
LoadedModule[101]=C:\windows\system32\atiumdag.dll
LoadedModule[102]=C:\windows\system32\atiumdva.dll
LoadedModule[103]=C:\windows\SysWOW64\wmdmps.dll
LoadedModule[104]=C:\Windows\SysWOW64\imapi2.dll
LoadedModule[105]=C:\windows\system32\pcwum.DLL
LoadedModule[106]=C:\windows\SysWOW64\wmpps.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=1159569242/nBucketTable=17/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Media Player
AppPath=C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Edited by thekodeman, 16 May 2015 - 05:50 PM.