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Network troubleshoot - Ethernet (wired) stopped working, Wireless work

troubleshooting

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#1
vladanvlax

vladanvlax

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Hello,

My name is Vladan and I have had a problem occur yesterday. My internet stopped working.
I immediately tried my phone's wireless connection and saw that it was working fine, so I tried laptop wireless and it too was working. When I plug in my network cable it stops working.
My ethernet internet connection status shows that Ipv4 and Ipv6 have "no internet accsess". It's not just my laptop's wired internet that stopped working, it's the whole network I have in my apartment consisting of two more computers who also lost their wired-ethernet internet accsess. I suspect something is wrong with my router since it relays my internet but wireless works fine so I'm stumped. When I plug in my cable it shows limited connectivity.

I have tried ipconfig /release - /renew, I have tried netsh winsock reset and netsh int ip reset log.txt 
I have tried (netsh winsock reset catalog), also I tried (netsh int ipv6 reset reset.log) and it said the following ::::::
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Accsess is denied.

Resetting, OK!
Restart the computer to complete this action.
::::
I don't know what is this "failed and accsess is denied" but it might be the problem.
I have rebooted my router several times but also with no results. I have checked DHCP settings for both router and laptop adapter and it all checks out. I have check IP filtering and MAC filtering on router and it all looks fine. I use no firewall, nor could that explain the whole network of no wired internet.
The only thing I haven't tried is MS fixit tool, should I? I don't think that would work since it's the entire wired network that is the problem.

My router is Cisco EPC3925 EuroDocsis 3.0
If you need any further information I can provide. I have some IT and Network background so I can follow some advanced instructions.
How can I define the problem and how can I resolve this issue? Any help or assitance would be greatly appreciated. 

I have reposted this with some added info and because I used the wrong social tag in my previous post, since it was my first.

Thanks in advance,
VladanHello,

My name is Vladan and I have had a problem occur yesterday. My internet stopped working.
I immediately tried my phone's wireless connection and saw that it was working fine, so I tried laptop wireless and it too was working. When I plug in my network cable it stops working.
My ethernet internet connection status shows that Ipv4 and Ipv6 have "no internet accsess". It's not just my laptop's wired internet that stopped working, it's the whole network I have in my apartment consisting of two more computers who also lost their wired-ethernet internet accsess. I suspect something is wrong with my router since it relays my internet but wireless works fine so I'm stumped. When I plug in my cable it shows limited connectivity.

I have tried ipconfig /release - /renew, I have tried netsh winsock reset and netsh int ip reset log.txt 
I have tried (netsh winsock reset catalog), also I tried (netsh int ipv6 reset reset.log) and it said the following ::::::
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Accsess is denied.

Resetting, OK!
Restart the computer to complete this action.
::::
I don't know what is this "failed and accsess is denied" but it might be the problem.
I have rebooted my router several times but also with no results. I have checked DHCP settings for both router and laptop adapter and it all checks out. I have check IP filtering and MAC filtering on router and it all looks fine. I use no firewall, nor could that explain the whole network of no wired internet.
The only thing I haven't tried is MS fixit tool, should I? I don't think that would work since it's the entire wired network that is the problem.

My router is Cisco EPC3925 EuroDocsis 3.0
If you need any further information I can provide. I have some IT and Network background so I can follow some advanced instructions.
How can I define the problem and how can I resolve this issue? Any help or assitance would be greatly appreciated. 

Thanks in advance,
Vladan


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#2
Dashing star

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Hello Vladan  :welcome: ,

 

Did you try any other Ethernet cable? From what you said I though your cable may be faulty one! 

 

Edit: sorry, i did not explain you further, From what i get into conclusion is that you said your wireless works fine in your laptop so that surely it is not a Router issue, then the problem is not only with your laptop as you said 2 or 3 pc in your apartment seems similar issue so that it is not Ethernet driver issue in your laptop. May be the cable which connecting the pc from the router is causing the issue!


Edited by Dashing star, 03 September 2015 - 06:37 AM.

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