In the Search box, type:
services.msc and then hit Enter. That should bring up the Services Menu. Scroll down until you find Windows Update. This is the service that supposedly isn't running. Is it running? If not, right click on it and select Properties then verify that the Startup Type is set to Automatic (Delayed Start). If it isn't then change it with the down arrow and then APPLY. Try and Start the service. Do you get an error message?
You can also run the System Update Readiness Tool: https://www.microsof...s.aspx?id=20858
.Sometimes this will help.
Also Windows Repair All In One has an option to repair the update.
Download it and save it then run it by right click and run as Admin. Skip to the Repairs Tab.
Unselect All then check the Repair Windows Updates box then Start Repairs.
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
(This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:
Copy the next two lines:
findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \windows\logs\cbs\junk.txt
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
4. Under 'Select type to list', select:
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.
(Second time you run vew it will overwrite the first log so copy it to a reply or rename it first.)