Hey there. I own an HP Windows 7 computer, and just last year my computer randomly stopped connecting to the internet. I turned it on, tried to play Minecraft, but it wouldn\’t connect. Then I tried accessing my internet browser, Firefox. It didn’t work. I tried IE and Google Chrome. All of them said I needed to connect to the internet. Even Norton, my virus protector said I needed to connect to the internet. I troubleshooted it and t said that no issues were found. I somehow fixed my minecraft, though. I can still play multiplayer and connect to other people. That is the only thing working. Just last week I troubleshooted another way and the issue found was: multiple connections. My computer was connected to multiple connections. So, I looked up how to fix it and I disabled the other choices. I erased my internet from the computer, then I re-connected. Everything looked like it might work, but it didn\’t. My computer was saying I had 3 bars connected, but nothing worked, except Minecraft. I just opened the Control Panel and went to my Network connections, clicked my Local Area Connection (Belkin) which has a picture of two computer monitors. Its saying my IPv4 Connectivity has Internet. Right under IPv4, there is IPv6. It says IPv6 has no internet access. I don\’t know if this is helpful in any way, but if you have a clue on how to fix it, I would love and appreciate the help! Thank you so much
Posted 25 June 2016 - 11:30 AM
Open an Elevated Command Promt: Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator.
Type with an Enter after each line:
Look for the section on DNS. Looks something like this:
DNS Servers . . . . . . . . . . . : 2001:558:feed::12001:558:feed::218.104.22.16822.214.171.124
Default Gateway . . . . . . . . . : fe80::3edf:a9ff:fefb:7d8f%15192.168.0.1
You should get something like this:
C:\Windows\system32>ping 192.168.0.1Pinging 192.168.0.1 with 32 bytes of data:Reply from 192.168.0.1: bytes=32 time=2ms TTL=64Reply from 192.168.0.1: bytes=32 time=1ms TTL=64Reply from 192.168.0.1: bytes=32 time=5ms TTL=64Reply from 192.168.0.1: bytes=32 time=2ms TTL=64Ping statistics for 192.168.0.1:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 1ms, Maximum = 5ms, Average = 2ms
That should give you:
C:\Windows\system32>nslookup geekstogo.comServer: cdns01.comcast.netAddress: 2001:558:feed::1Non-authoritative answer:Name: geekstogo.comAddresses: 126.96.36.199188.8.131.52
This should give you something like (I'm just showing the IPv4 part of it since the rest is not important):
IPv4 Route Table===========================================================================Active Routes:Network Destination Netmask Gateway Interface Metric0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 25127.0.0.0 255.0.0.0 On-link 127.0.0.1 306127.0.0.1 255.255.255.255 On-link 127.0.0.1 306127.255.255.255 255.255.255.255 On-link 127.0.0.1 306169.254.0.0 255.255.0.0 192.168.0.21 192.168.0.3 26192.168.0.0 255.255.255.0 On-link 192.168.0.3 281192.168.0.3 255.255.255.255 On-link 192.168.0.3 281192.168.0.255 255.255.255.255 On-link 192.168.0.3 281184.108.40.206 240.0.0.0 On-link 127.0.0.1 306220.127.116.11 240.0.0.0 On-link 192.168.0.3 281255.255.255.255 255.255.255.255 On-link 127.0.0.1 306255.255.255.255 255.255.255.255 On-link 192.168.0.3 281===========================================================================Persistent Routes:Network Address Netmask Gateway Address Metric
tracert -d 18.104.22.168
That should give you something like this but with different numbers and perhaps a few extra steps. If you don't get Trace Complete you will have 30 steps.
C:\Windows\system32>tracert -d 22.214.171.124Tracing route to 126.96.36.199 over a maximum of 30 hops1 1 ms 1 ms 1 ms 192.168.0.12 10 ms 9 ms 9 ms 188.8.131.523 11 ms 9 ms 9 ms 184.108.40.2064 12 ms 11 ms 11 ms 220.127.116.11 11 ms 12 ms 12 ms 18.104.22.1686 15 ms 15 ms 14 ms 22.214.171.1247 14 ms 13 ms 13 ms 126.96.36.1998 14 ms 13 ms 16 ms 188.8.131.529 12 ms 14 ms 12 ms 184.108.40.206Trace complete.
Posted 25 June 2016 - 08:51 PM
I have the DNS server and Default Gateway IPs showing, but some of the information you stated as an example was not there. It only said:
Default Gateway . . . . . . . : (IP)
(a bunch of other info)
DNS Servers . . . . . . . :(Same IP)
When I went to do nslookup geekstogo it did time out. It told me "DNS request timed out. timeout was 2 second" twice, then underneath it said "Non-authorative answer: Name: geekstogo.com Addresses: 220.127.116.11
The IPV4 Route Table. The first choice has the same thing under it. Its there twice. The only difference is under Interface and Metric. Under Interface the last digits are different. The first one is .6 and the one underneath is .7
Under Metric the first number is 20 and the one underneath is 25.
Persisten Routes has the wrod "none" under it.
In IE, I opened it as an administrator, went to LAN settings, and saw I must have already unchecked all the boxes in the past. I reopened and tried to get to geekstogo.com, but it went blank and said "This page can't be displayed" A little window opened saying "Unable to open the search page"
Edited by NotaComputerGeek, 25 June 2016 - 09:01 PM.
Posted 25 June 2016 - 09:28 PM
Were you able to ping your default gateway? If so
can you ping 18.104.22.168
(that's the Google DNS)?
Does that work?
C:\Windows\system32>ping 22.214.171.124Pinging 126.96.36.199 with 32 bytes of data:Reply from 188.8.131.52: bytes=32 time=13ms TTL=56Reply from 184.108.40.206: bytes=32 time=14ms TTL=56Reply from 220.127.116.11: bytes=32 time=12ms TTL=56Reply from 18.104.22.168: bytes=32 time=12ms TTL=56Ping statistics for 22.214.171.124:Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:Minimum = 12ms, Maximum = 14ms, Average = 12ms
What IP addresses did you get for geekstogo.com when you ran the nslookup? Were they the same as mine or totally different? Makes no sense to hide them.
Since you got something let's see if you can use another DNS:
Default Server: yoursAddress: yours
Default Server: google-public-dns-a.google.comAddress: 126.96.36.199
Default Server: google-public-dns-a.google.comAddress: 188.8.131.52
Non-authoritative answer:Name: geekstogo.comAddresses: 184.108.40.206220.127.116.11
Returns to Windows prompt.
If that works then go into Control panel, Network & Sharing Center and change the DNS server to 18.104.22.168
of if you need pictures:
It's also possible that you have a broken Proxy.
Open Internet Explorer, click on the gear icon in the upper right. Click on Internet Options then on Connections then on LAN Settings then UNCHECK all boxes then OK. Close IE. Reopen IE and see if you can get to geekstogo.com
Posted 26 June 2016 - 09:56 AM
Yes, I could ping my defualt gateway.
Pinging 22.214.171.124 worked as well, besides having a different round-trip time.
When I did the nslookup for geekstogo.com, the Server was blank. The address has my IP there. I got the same addresses, 126.96.36.199
I typed nslookup and the Default Server was blank. The address showed my IP.
Server 188.8.131.52 worked.
I typed geekstogo.com and that worked. The addresses were the same.
I went and changed the DNS server to 184.108.40.206
I already changed the IE boxes (unchecking them) weeks ago I believe. Still doesn't work.
I even tried Google Chrome and Firefox. Googlechrome only said "This webpage is not available. DNS_PROBE_FINISHED_NO_INTERNET"
Firefox would start loading for a quick second, but then the URL box went blank and nothing happened.
Posted 26 June 2016 - 10:22 AM
Search for services.msc and hit Enter. This should bring up the Services window. Scroll down until you find DNS Client. Right click on it and select Properties. Startup Type: should be In Automatic. IF not change it using the down arrow then Apply. It should already be Started. IF not try to Start it. Do you get an error? If it wasn't started and you got it to start try going to google.com with your browser now.
In Chrome put 220.127.116.11 in the URL box and hit Enter. Does it open Google.com or do you get an error message?
What anti-virus are you using? Does it have a firewall?
Posted 26 June 2016 - 10:52 AM
I had my DNS client started and automatic.
I got an error message when I typed in the URL box for chrome. It told me the "This webpage is not available ERR_FAILED"
I use Norton. I believe it has a firewall, but I could be wrong. I'm almost positive it does.
Posted 26 June 2016 - 11:03 AM
Open a Command Prompt window again. Type with an Enter after the line:
netsh winsock reset catalog
netsh int ip reset reset.log
Restart Windows. Try your browser again.
If it still doesn't work then try right clicking on My Computer and select Manage then Device Manager. Open the Network Adapters and for each adapter under it, right click and uninstall. (Do not remove drivers if asked) Reboot.
Norton definitely has a firewall. If it screws up you might have problems. What version of Norton do you have?
Posted 26 June 2016 - 11:36 AM
I opened Command Prompt as an administrator, because when I typed the commands it told me it failed 4 times. After each fail it said "The requested operation requires elevation (Run as administrator).
As an administrator it all worked. I restarted windows, and currently it looks like its going to work... I'm trying it right now... Firefox actually went to the Google website when I told it to!! Oh my goodness, it worked!!! I can use it!! It's quite slow, but that is alright! www.geekstogo.com works as well! I cannot thank you enough for helping this work! I have tried an unbelievably amount of websites and none of them worked! Thank you so much for taking the time to help me enjoy my computer again. I will definitely tell others about the website. I think it will stay working. Thank you again!
Norton version 18.104.22.168
Posted 26 June 2016 - 11:45 AM
Should I enable my Norton firewall again? I disabled it awhile ago while following another tutorial on how to fix my problem. A few applications won't work due to something about the firewall.
Edited by NotaComputerGeek, 26 June 2016 - 12:03 PM.
Posted 26 June 2016 - 12:42 PM
Yes. Reenable the firewall.
Let's see what else is going on:
Posted 26 June 2016 - 01:22 PM
Notepad opened with a bunch of information. Is that what you want me to post?
Posted 26 June 2016 - 01:47 PM
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