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Malware Expert
Is it just google? Do you see this same page every time you bring up google?
I don't speak Norwegian so I don't know what they are asking and the screenshot isn't good enough to read, but it looks like they want you to choose one of the blue buttons at the bottom. If you don't speak Norwegian you can use https://translate.go...en&op=translate
If you click on the NO button at the top right does it give you an option for other languages?
Member
Is it just google? YES. Do you see this same page every time you bring up google? Every time I open the browser and bring up google.
Translation attached.
If you click on the NO button at the top right does it give you an option for other languages? YES. I can select English and it will stay in English as long as the browser session is open. Exit the browser and get back in, and it's back to Norwegian. I've tried signing in to my google account; tried Reject All; tried Accept All. Tried it in Edge - cleared all cookies, turned off Allow sites to save and read cookie data (recommended).
Malware Expert
I would think you would need cookies enabled in order to save the English options. I would enable cookies in the browser then switch it to English and Accept All then login to your google account and make sure the language options are set for English. Then I would try the instructions in the reply to this page:
https://support.goog...s-results?hl=en
Member
No help there.
Do you think my desktops have a virus?
Edited by wayneman50, 24 July 2023 - 06:46 PM.
Malware Expert
Unlikely, this smells like a Google problem, but you can try the free ESET scan. Takes a few hours but should rule out any viruses.
https://www.eset.com...online-scanner/
Then click on One Time Scan which will download esetonlinescanner.exe then go to the download folder and right click on the file and Run As Admin then follow the instructions.
Member
Success!
Malware Expert
OK. Didn't think it would find anything but you never know. I think you need to contact Google Support since it appears they have decided that your IP address is Norwegian.
https://about.google/contact-google/
Click on Get Support and fill out the form. The external (public) IP address of your router would be good info to put in your form. You can just google "what is my ip" or go to https://whatismyipaddress.com/
You want the IPv4 address but it wouldn't hurt to give them the IPv6 one too.
Member
I click on Get Support, and like amazon, all I get is the ability to search on my issue. If I can't find the answer, I post to the "Google Account Help Community". I don't see any options to contact google directly. Do you see anything different?
Malware Expert
OK. Try scrolling to the bottom of the page that comes up when you start Google. Is there a Send Feedback link there? Try that.
Member
The problem went away. A couple days ago I did click on a link in google to submit a problem, but I didn't think much of it because it read that it would take google months to respond and all it asked me for was my IP address. It didn't even have a field to describe the problem. Maybe something you had me do and a delayed reaction? At any rate, it's fixed. Can you help with a cleanup of the things you had me do, like should I delete FRST? One question: Should I keep ESET? Is that the best scanner for infections?
Edited by wayneman50, 27 July 2023 - 08:07 AM.
Member
Hi RKinner - Are you there?
Malware Expert
ESET is useful for a one-time scan but I don't think you need to keep it around. You can always download it again if you need it.
Member
How do I uninstall ESET? It's not in Apps & features.
Malware Expert
Click on Start (Windows icon in the bottom left) . ESET Online Scanner should show up in the list of programs (probably at the top under Recently Added but if not scroll down to the E's). Right click on ESET Online Scanner and Uninstall.
Member
I do that and it brings up Uninstall or change a program. ESET is not in the list of programs.
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