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Trouble with computer after downgrading from a Windows 10 upgrade

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#16
betsym

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Got somebody to check monitor after lunch. I will check it for a virus after that.
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#17
SleepyDude

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Ok.


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#18
betsym

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Ok, I've got the monitor hooked up and everything worked for a little while but then the mouse wouldn't work, move, or do anything and the monitor started going off. I could restart the computer and Windows would come back up for a minute or two then go off again! How am I supposed to check it for a virus with it doing that? What can I do?
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#19
SleepyDude

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Can you do this?

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.
 

Only trying to collect some logs from the system.


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