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USB 3.0 Seagate SATA Hard drive not recognized Windows 10

external hard drive windows 10 Seagate hard drive

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#1
BTodd

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I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop via usb my computer is not recognizing this external hard drive in disk management. I can see it in device manager and it is listed as "Jmicron SCSI Disk Device". I can also see it in devices and printer listed as "Jmicron". However it is not recognized or listed in disk management and file explorer. I am a novice when it comes to hardware issues as I am more of a software guy but I have tried everything I can find on the net to no avail. ie uninstalling and installing the drivers, using seagate utilities (I cannot also see it in Seagates applications), disabling fast startup, windows devices and printers troubleshooting, etc. I suspect (maybe incorrectly) that this device is showing up as "Jmicron SCSI disk device" instead of a SATA drive but that is coming from someone who again does not know alot about the device/hardware side. I would like to make this external drive a full backup for my windows 10 laptop and any assistance that could be provided would be GREATLY appreciated. Thanks for any help you may be!


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#2
SleepyDude

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Hi,

 

Sorry only some questions.

 

- Did you try connecting the external HDD to another computer not running Windows 10?

- Is the Hard Drive firmly connected inside the case?


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#3
BTodd

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Thank you for the inquiry. To answer your first question no I have not connected to another machine but I have an older Dell running windows 7 that I am going to be testing it on (don't know why I didn't think about that). I will let you know what I find out. Your answer to your second question yes I have checked it a number of times and from what I can tell the drive is firmly connected inside the case as well as the external box power supply and 3.0 usb. I posted this on another board and someone is basically having the same issue in Windows 10 and they have put request out on Windows 10 which I am assuming is Microsoft related.


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#4
SleepyDude

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...having the same issue in Windows 10 and they have put request out on Windows 10 which I am assuming is Microsoft related.

 

Maybe that's why I ask about testing using another machine.

 

Is your Windows 10 updated? To find the version you have you can press the Windows key + R and type winver


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#5
BTodd

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Actually just figured this out. What I did was plug the external hard drive into an older dell I have running windows 7 and this machine recognized it in disk management. However would not let me assign a drive letter for it - would only let me "delete volume". So i did some thinking on this and not really knowing if I initialzed it or not took a chance and deleted volume for this drive. It gave me some created by "non microsoft" warning when I was doing this and it advised it was not recoverable. SO I deleted, was able to assign it a drive letter, format drive and then I unplugged and took it to my windows 10 machine and it recognized it right away. Doing a full system backup on it right now using seagate dashboard. So i am good! Thanks


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#6
SleepyDude

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Thanks BTodd for reporting the solution that worked for you. :thumbsup:


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