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Windows 10 Laptop very slow startup reboots & freezes (Resolved).

- - - - - tech preview

Best Answer OZDOUG , 27 January 2018 - 08:39 PM

All understood phillpower2.....& much appreciated! I guess I somewhow assumed that Avast & MWB would work alongside each other but now I understand this is not the case.....& also... Go to the full post »


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#1
OZDOUG

OZDOUG

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Hi,

 

Bought a HP Laptop RPEA6NTP a few months ago as I thought my older laptop was failing.

 

Some basic specs are 1.6Ghz Processor, 4Gb RAM & running Windows 10 Home edition. Plan was for web surfing & streaming Netflix, etc.....nothing too challenging!

 

From the get-go it seemed unusually slow to startup. Soon afterwards it will often start running very while I am using the mouse & will then freeze....hard power down is the only option. On other occasions I have also seen it reboot for no reason......  

 

I know I cannot stop the Windows updates from taking over the CPU when they are being installed but somehow I think the problem is beyond this issue.

 

Hopefully it's just too many unnecessary programs running up, or maybe I bought a 'lemon'!!   :smashcomp:

 

Any help would be appreciated!  

 

 

 


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#2
phillpower2

phillpower2

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Hello OZDOUG,

 

Bloatware on the HP may explain it being slow but not for it restarting,couple of things for you to do;

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Please download MINITOOLBOX and run it.

Checkmark the following boxes:

Flush DNS

Reset FF proxy Settings

Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

 Attach the results to your next reply for us please.


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#3
OZDOUG

OZDOUG

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Hi Phillpower2.....& thanks for your help on this!

 

Instructions followed & results are below

 

Speccy results url:  http://speccy.pirifo...kXdOPPEVbsyLN6x

 

Minitoolbox results are below:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Sir! (administrator) on 23-01-2018 at 09:05:52
Running from "C:\Users\Sir!\Desktop"
Microsoft Windows 10 Home  (X64)
Model: HP 250 G5 Notebook PC Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Dual Band Wireless-AC 3165 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : LAPTOP-RPEA6NTP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : EC-8E-B5-39-32-64
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : AC-2B-6E-8E-E4-51
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3165
   Physical Address. . . . . . . . . : AC-2B-6E-8E-E4-50
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f83a:5fba:aa9f:78ae%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.8.102(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 23 January 2018 8:51:03
   Lease Expires . . . . . . . . . . : 24 January 2018 8:51:03
   Default Gateway . . . . . . . . . : 192.168.8.1
   DHCP Server . . . . . . . . . . . : 192.168.8.1
   DHCPv6 IAID . . . . . . . . . . . : 145501038
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-FC-54-95-EC-8E-B5-39-32-64
   DNS Servers . . . . . . . . . . . : 192.168.8.1
                                       192.168.8.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:24ea:27bc:ce3b:5d66(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::24ea:27bc:ce3b:5d66%4(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 452984832
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-FC-54-95-EC-8E-B5-39-32-64
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  www.huaweimobilewifi.com
Address:  192.168.8.1
 
Name:    google.com
Addresses:  2404:6800:4006:809::200e
  216.58.203.110
 
 
Pinging google.com [216.58.203.110] with 32 bytes of data:
Reply from 216.58.203.110: bytes=32 time=117ms TTL=46
Reply from 216.58.203.110: bytes=32 time=73ms TTL=46
 
Ping statistics for 216.58.203.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 73ms, Maximum = 117ms, Average = 95ms
Server:  www.huaweimobilewifi.com
Address:  192.168.8.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::100d
  2001:4998:c:e33::53
  2001:4998:58:2201::73
  98.138.252.38
  206.190.39.42
  98.139.180.180
 
 
Pinging yahoo.com [98.138.252.38] with 32 bytes of data:
Reply from 98.138.252.38: bytes=32 time=302ms TTL=41
Reply from 98.138.252.38: bytes=32 time=275ms TTL=41
 
Ping statistics for 98.138.252.38:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 275ms, Maximum = 302ms, Average = 288ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=12ms TTL=128
Reply from 127.0.0.1: bytes=32 time=1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 12ms, Average = 6ms
===========================================================================
Interface List
 14...ec 8e b5 39 32 64 ......Realtek PCIe GBE Family Controller #2
  8...ac 2b 6e 8e e4 51 ......Microsoft Wi-Fi Direct Virtual Adapter
 12...ac 2b 6e 8e e4 50 ......Intel® Dual Band Wireless-AC 3165
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.8.1    192.168.8.102     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.8.0    255.255.255.0         On-link     192.168.8.102    311
    192.168.8.102  255.255.255.255         On-link     192.168.8.102    311
    192.168.8.255  255.255.255.255         On-link     192.168.8.102    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.8.102    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.8.102    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    331 ::/0                     On-link
  1    331 ::1/128                  On-link
  4    331 2001::/32                On-link
  4    331 2001:0:9d38:6abd:24ea:27bc:ce3b:5d66/128
                                    On-link
 12    311 fe80::/64                On-link
  4    331 fe80::/64                On-link
  4    331 fe80::24ea:27bc:ce3b:5d66/128
                                    On-link
 12    311 fe80::f83a:5fba:aa9f:78ae/128
                                    On-link
  1    331 ff00::/8                 On-link
  4    331 ff00::/8                 On-link
 12    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80384] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/23/2018 08:41:33 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (01/22/2018 10:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.15063.675_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.
 
Error: (01/22/2018 06:45:31 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/21/2018 12:39:02 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/20/2018 02:55:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (01/20/2018 02:55:52 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: App Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen did not launch within its allotted time.
 
Error: (01/20/2018 12:28:42 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/19/2018 03:23:37 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (01/19/2018 03:23:36 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)
Description: App Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen did not launch within its allotted time.
 
Error: (01/19/2018 03:23:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 55658688
 
 
System errors:
=============
Error: (01/23/2018 08:41:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/22/2018 06:38:35 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
Error: (01/22/2018 06:38:12 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
 
Error: (01/22/2018 04:09:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/22/2018 08:34:44 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/21/2018 02:59:37 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800706be: Feature update to Windows 10, version 1709.
 
Error: (01/21/2018 01:38:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/21/2018 12:37:09 PM) (Source: Service Control Manager) (User: )
Description: The Downloaded Maps Manager service hung on starting.
 
Error: (01/21/2018 12:32:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ZeroConfigService service.
 
Error: (01/21/2018 12:31:22 PM) (Source: Service Control Manager) (User: )
Description: The CldFlt service failed to start due to the following error: 
%%50 = The request is not supported.
 
 
 
Microsoft Office Sessions:
=========================
Error: (01/23/2018 08:41:33 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.Windows.Photos_8wekyb3d8bbwe!App-2147023170
 
Error: (01/22/2018 10:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.Windows.ShellExperienceHost_10.0.15063.675_neutral_neutral_cw5n1h2txyewy+App
 
Error: (01/22/2018 06:45:31 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/21/2018 12:39:02 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/20/2018 02:55:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2144927142
 
Error: (01/20/2018 02:55:52 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen
 
Error: (01/20/2018 12:28:42 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/19/2018 03:23:37 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2144927142
 
Error: (01/19/2018 03:23:36 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)
Description: Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen
 
Error: (01/19/2018 03:23:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 55658688
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-12-08 21:26:47.048
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2017-07-19 18:45:34.818
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-14 18:49:18.462
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-11 19:02:06.166
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-11 18:50:01.204
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-11 18:31:59.450
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-10 20:58:03.370
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-10 20:57:42.310
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-10 20:00:36.314
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2017-07-10 19:08:38.718
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\WinMetadata\Windows.Graphics.winmd because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{D2FE6376-E549-4F63-A2C5-CA24DA035DE4}) (Version: 5.6 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{BB109E24-EE90-485B-A28B-ADDEFB40540B}) (Version: 5.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{0A596141-97D5-45FA-9281-98DFAF48D579}) (Version: 10.3.2.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.9.2322 - AVAST Software)
BitZipper 2015 (HKLM-x32\...\BitZipper_is1) (Version: 2015.14.12.18 - Bitberry Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.3.6129 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.)
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Discover HP Touchpoint Manager (HKLM-x32\...\{D0038AC4-2CD9-49E3-B40D-16C9B6DBD8EC}) (Version: 1.0.18.1 - HP)
Dropbox 25 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
GIMP 2.8.22 (HKLM\...\GIMP-2_is1) (Version: 2.8.22 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP)
HP ePrint SW (HKLM-x32\...\{88970959-baf7-4864-a39a-69a58e8ae5cf}) (Version: 5.0.18701 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8318.5320 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E959FD01-BD01-4CC4-9BB8-4EBE8309BF37}) (Version: 8.5.37.19 - HP)
HP Support Solutions Framework (HKLM-x32\...\{E2CB09C1-3C76-4395-BB47-50C066535CF8}) (Version: 12.8.47.1 - HP)
HP System Event Utility (HKLM-x32\...\{09D0DB68-90EA-4015-983E-A0BD777D5A02}) (Version: 1.4.10 - HP Inc.)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - HP Inc.)
HP Wireless Button Driver (HKLM-x32\...\{1BDD178E-43DC-4063-B480-BA2BAE03E2A0}) (Version: 1.1.15.1 - HP)
Intel® Chipset Device Software (HKLM-x32\...\{619e726e-d2b4-4e28-9568-c964fd81ee6c}) (Version: 10.1.1.14 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4380 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1094 - Intel Corporation)
Intel® WiDi (HKLM\...\{6B15F1EF-F3A8-4C29-BF9E-18EB3683A83D}) (Version: 6.0.60.0 - Intel Corporation)
Intel® WiDi Software Asset Manager (HKLM-x32\...\{AC8973AF-7F4C-40F4-BFE1-C02FE95ED2C2}) (Version: 3.2.1184 - Intel Corporation) Hidden
Intel® Wireless Bluetooth® (HKLM-x32\...\{EB14CEF0-8F59-47A3-B965-D0C0D6AC0DA3}) (Version: 18.1.1605.3087 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{8060a69f-ee27-444b-b126-775f861232ea}) (Version: 20.0.2 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)
iTunes (HKLM\...\{02F95875-9527-49CC-B32F-970ADAEBD1EF}) (Version: 12.6.2.20 - Apple Inc.)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.8827.2148 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden
Popcorn Time (HKLM-x32\...\Popcorn Time_is1) (Version: 5.6.1.0 - Popcorn Time)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31222 - Realtek Semiconduct Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.6.1001.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7743 - Realtek Semiconductor Corp.)
SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{EC5A6438-850E-4AD1-9169-DD071C8EFFEF}) (Version: 2.10.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM-x32\...\{4E67FF7F-C24E-4279-9AB2-C26D57B53742}) (Version: 1.3.0.0 - Microsoft Corporation) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22175 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 64%
Total physical RAM: 3938.27 MB
Available physical RAM: 1392.61 MB
Total Virtual: 4642.27 MB
Available Virtual: 1734.09 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:451.43 GB) (Free:403.08 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.1 GB) (Free:1.57 GB) NTFS
3 Drive e: (BLACK_SAILS_S3_D4) (CDROM) (Total:5.71 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\LAPTOP-RPEA6NTP
 
Administrator            DefaultAccount           Guest                    
Sir!                     
 
 
**** End of log ****

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#4
dmccoy

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Please uninstall both Malwarebytes and Avast while we troubleshoot more. We highly recommend only using Windows 10 Defender for your best protection and performance. Then perform the steps below.

 

Avast Removal Tool

https://www.bleeping...nstall-utility/

 

Malwarebytes Removal

https://www.bleeping...e-cleanup-tool/

 

Step 1:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth
 
When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply
 
Step 2:
Download Process Explorer
 
1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage. 
(System Idle Process should be at the top once sorted properly) 
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply
 
Step 3:
Please download and Run the Event Viewer Tool by Vino Rosso
 
1. Run program as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten
 
Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Edited by dmccoy, 23 January 2018 - 05:08 PM.

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#5
OZDOUG

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Hi dmccoy....& thanks for your help with this.

 

Quick Question: If I uninstall Malwarebytes & Avast then how am I sure that Defender will cover me?  I'm trying to find the settings for this to be sure it will kick in, but struggling at the moment.............


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#6
dmccoy

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Most all of us highly recommend only using Windows Defender. It is much better then most believe and all that is needed if you follow safe computing practices. Also you can reinstall Malwarebytes once we have fixed your issues if you like. I recommend the paid version for best protection and operation and a good ad blocker such as ublock origin. Once you remove Avast Windows Defender should automatically be turned back on.


Edited by dmccoy, 23 January 2018 - 08:34 PM.

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#7
OZDOUG

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Sorry for that......after I sent the message I managed to locate Defender & some info on it.........

 

I have the Malwarebytes Premium but Avast Free so I appreciate the info on Defender.....I'll consider just to re-install MWB after I completed the actions you recommended.

 

Back soon............


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#8
OZDOUG

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OK.......all done!

 

I basically saved all the text reports to match against the 'Steps' you outlined. Hope all makes sense.........

 

Did notice that the machine seemed to run better after Avast Free was uninstalled & machine was re-booted....dare I hope?!  :/

 

 

Attached Files


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#9
phillpower2

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Hi Folks,
 
Thanks for the additional support dmccoy  :thumbsup:
 
Was the only thing of note in your Speccy report OZDOUG and the guidance of Darrin was exactly what I would have suggested, the multiple AVs running would also explain the high memory usage that was reported. 
 
 
Antivirus
Avast Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date
.

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#10
dmccoy

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You system is running really slow. Please perform the following steps again. Make sure nothing is running at the time. What is the Model of your HP?

 
Step 1 - doesn't look like dism ran as it was typed incorrectly.
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and paste the command into the console
2. dism /online /cleanup-image /restorehealth
 
When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply
 
 
Step 2 - shows your system is running a little slow and probably has a driver issue.
Need to work on
 
 
Step 3
Download and run the Long test on your hard drive
Seagate Seatools for Windows

 

Step 4
Download the Intel Driver Update tool. Run and update any drivers it finds. Let me know if it finds any and what for.
 
 

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#11
OZDOUG

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Morning phillpower2 & dmccoy.

 

Sorry if I am jumping in too early & just to be sure if I am reading phillpower2's post correctly........is that us finished?

 

I only ask to be sure if we think it is the antivirus 'conflict' that was causing the problem. While I can understand that, my slight confusion is that the machine wasn't running that well when I first got it & it was a little while before I added Avast & Malwarebytes. The Avast I changed from paid to free some months ago & I didn't fully uninstall one before switching to the other. I have a second laptop (my old unit) & it is running the same Avast Free & MWB Premium as this unit but I have never had this speed issue with it......maybe just a better set up?

 

 

Question for dmccoy: Regards the uninstall downloads I used for clearing out Avast (Avast Removal Tool) & MWB (Malwarebytes Removal), were they a better option than using the usual uninstall functions in Windows?


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#12
dmccoy

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No Phill was just stating that I would continue to help. He is busy with his own issues right now. Please perform the last steps I provided. Yes, the removal tool are much better at removing all files and leftovers of the programs. We recommend for best protection and performance to use Windows Defender, Malwarebytes paid and good adblocker such as ublock origin, etc.


Edited by dmccoy, 24 January 2018 - 06:50 PM.

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#13
OZDOUG

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Thanks......& will do!


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#14
OZDOUG

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OK, all done.......

 

Laptop is HP Laptop RPEA6NTP.

 

Step 1: Did not fully complete the 'dism' run due to error message shown below

------------------------------------------------------------------------

Microsoft Windows [Version 10.0.15063]
© 2017 Microsoft Corporation. All rights reserved.
 
C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
 
Deployment Image Servicing and Management tool
Version: 10.0.15063.0
 
Image Version: 10.0.15063.0
 
[===========================95.3%=======================   ]
Error: 0x800f0906
 
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft..../?LinkId=243077.
 
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
C:\WINDOWS\system32>
----------------------------------------------------------------------------
 
Step 3: SeaTools run & following display shown (Test was 'Pass'):
 
SeaTools Long Generic Test-Pass.JPG
 
Step 4: Ran Intel Driver Update tool. Detected 3 updates. 2 went through OK but the Intel Graphics one did not.
 
Updates Available.jpg
 
Message was as shown below. Was not sure how to proceed as graphics seem fine at the moment, so skipped going any further on that point.
 
Driver Error Message.jpg
 
 
 

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#15
dmccoy

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Okay, Are you connected to the internet when you run dism? Do you have a Windows 10 install USB or DVD?

Please perform steps 2 and 3agsin from post #4
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