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Various BSOD errors

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Best Answer krepandus , 21 January 2019 - 06:56 AM

No restore points we're created as of the last one, cause there was no new software installed. As I said, I don't use it as much since I started my internship. I'll try to push some limits by redoi... Go to the full post »


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#31
krepandus

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Oh my, I wasnt thinking at all. Figured that would be the easiest way since my drivers are on a DVD, and I dont have a DVD drive. I used to copy them over to my GFs external hdd, but its now in another city. Ill see how much space do they take(if the driver disks are even here, with me) and maybe use these USB drives I have. Do tell me, tho, do I need to reinstall windows AGAIN, or can I just reinstall the drivers now?
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#32
phillpower2

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We need to know exactly what you have done up to now;

 

Have you installed anything at all since you installed Windows.

 

Have you been able to access the internet and do some general browsing as was suggested.

 

Is Windows Defender shown to be running as your anti virus protection.


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#33
krepandus

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The only things installed on the PC after Windows Update did its thing were Chrome and vcredist. Internet browsing works just fine, and Windows Defender is enabled. I did some brief gaming, played Civ VI for maybe 45min, no BSODs yet.

Btw, I've checked, sadly I don't have access to the DVDs with the drivers. Looks like they stayed in my college-city apartment.


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#34
phillpower2

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No need for the installation disk/s, you can download what you need.

 

Create a new folder on your desktop and name it MB drivers, download and save to the new folder the Intel Chipset driver and the Intel Management Engine driver from here create a new system restore point, restart the computer in Safe Mode only (No Networking) install the drivers that you saved to the desktop and starting with the Intel Chipset drivers first, restart the computer, test then post back with an update.

 

The only things installed on the PC after Windows Update did its thing were Chrome and vcredist. 

 

 

NB: Please do not install anything else until we have confirmed that the computer is stable, if you do it will complicate matters by you having to start from the beginning if something that you install causes problems.


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#35
krepandus

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I've installed the chipset driver. No problems so far. Can I proceed to the other one?


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#36
phillpower2

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Yep, you could have done so after installing the chipset drivers, no harm done but as you have done it this way create a new restore point, boot into Safe Mode only, install the Intel Management Engine driver, restart, test then post back with an update. 


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#37
krepandus

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Installed. All is still well, it seems. Are we moving now to the other drivers?


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#38
phillpower2

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The only other driver that I would install for now is the latest driver for the GPU, manually install the driver using the method that you have just used, please avoid anything related to the Geforce experience, this again to make sure that the computer remains stable, once you have done this and a bit of testing (an hour or so) if all is still well let us know first or just install any outstanding Windows updates and one of your favourite games and see how things go while you are gaming.


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#39
krepandus

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I installed the nvidia driver, created a restore point, then also installed some apps I need like discord, malwarebytes and the toshiba Bluetooth stack generic drivers for my bluetooth donngle...
Ive also played Warcraft for an hour and a half today without any issues.
Im still concerned tho. I remember back in july, when I reinstalled windows, everything was ok for a week tops, and then bsods started happening again. The only difference I can think of now is that Im not using rocketdock nor RainMeter...
Some small windows updates regarding win defender were also installed.
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#40
phillpower2

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All that you can do now is use the computer as you normally would and do what you have been doing which is creating a new restore point each time before you update or install any new software.

 

Keep in mind the following for the future;

 

Drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing the new drivers can actually cause you the very issues that they are intended to resolve and uninstalling the new drivers may not resolve the problem/s. 

 


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#41
krepandus

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I will, thank you. Im gonna play games and work in blender and photoshop a bit more this weekend, since Ill have more time so I only ask we keep the thread open till the end of the week, just to be safe.

Is auto updating of drivers a windows 10 thing which I can turn off somewhere or are u just referring by not using sofware like drivermax etc?
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#42
phillpower2

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Sounds like a plan  :thumbsup:

 

Only use the likes of DriverMax for older computers and/or hardware and only if you cannot get the appropriate drivers from the hardware manufacturer.

 

How to Disable Automatic Driver Downloads on Windows 10

 

 

Edit to add: I have used the No option since day one and never had a problem, remember, you will have installed the best drivers already and as said above, never update drivers when there is no need, if it aint broke - dont fix it  :happy:


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#43
krepandus

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Aaaand, I got another BSOD just now. I was just surfing the web, with a download in the background. Nothing much was installed after the latest restore point, Discord, iTunes, uTorrent (I only use torrents for legal downloads), Malwarebytes... That's about it. 

Uploaded the dump file, hope it gives us answers. 

Attached Files

  • Attached File  dump.zip   145.95KB   27 downloads

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#44
phillpower2

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Nothing much was installed after the latest restore point, Discord, iTunes, uTorrent (I only use torrents for legal downloads), Malwarebytes... That's about it. 

 

 

Not what was suggested in my reply #40;

 

All that you can do now is use the computer as you normally would and do what you have been doing which is creating a new restore point each time before you update or install any new software.

 

 

 

By cutting corners you have now made it more difficult and time consuming, MBAM is shown to have had problems in your crash dmp, if that was the last thing that you installed before getting this latest crash try correctly uninstalling MBAM first and test, other than that you will have to go back to your last system restore point and start again.

 

Fwiw Chrome caused the crash but could have been forced into it by the problems with MBAM, also flagged up was win32kfull which is a driver that can be updated via Windows update.

 

System Uptime: 2 days 6:00:35.338
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffc30accad62d5, Address of the instruction which caused the bugcheck
Arg3: ffff9e05cc886490, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32kfull!HwndLookupCompareTableData+5
ffffc30a`ccad62d5 498b10 mov rdx,qword ptr [r8]

CONTEXT: ffff9e05cc886490 -- (.cxr 0xffff9e05cc886490)
rax=0000000000000000 rbx=ffff0d3703f0f970 rcx=0000000000170438
rdx=ffff9e05cc886f58 rsi=ffffc33700140270 rdi=0000000000000001
rip=ffffc30accad62d5 rsp=ffff9e05cc886e88 rbp=ffff9e05cc886f58
r8=ffff0d3703f0f998 r9=ffff9e05cc886f30 r10=7ffffffffffffffc
r11=0000000000000000 r12=0000000000000000 r13=cd525e5900000004
r14=ffff9e05cc886ef0 r15=ffffc33700022010
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32kfull!HwndLookupCompareTableData+0x5:
ffffc30a`ccad62d5 498b10 mov rdx,qword ptr [r8] ds:002b:ffff0d37`03f0f998=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff802396a63b2 to ffffc30accad62d5

STACK_TEXT:
ffff9e05`cc886e88 fffff802`396a63b2 : 00000000`00000000 ffffc337`03f4a20f 00000000`00000001 ffffc30a`cce026c1 : win32kfull!HwndLookupCompareTableData+0x5
ffff9e05`cc886e90 fffff802`396a6229 : ffff9e05`cc886f30 ffffc337`00140270 ffff9e05`cc886f58 00000000`00000010 : nt!FindNodeOrParent+0x42
ffff9e05`cc886ec0 ffffc30a`ccab5106 : 00000000`00000000 ffff9e05`cc886f80 ffffc337`03f4a268 00000000`00000001 : nt!RtlInsertElementGenericTable+0x29
ffff9e05`cc886f10 ffffc30a`ccab4c7f : 00000000`00170438 ffff9e05`cc887200 00000000`00000001 00000000`00000000 : win32kfull!hspCreateDwmSpriteObj+0x10e
ffff9e05`cc886fb0 ffffc30a`ccab4b68 : ffff9e05`cc887310 ffffb200`193c92e0 ffff8b8e`9d548080 ffff8b8e`9eb9da10 : win32kfull!GreCreateSpriteInternal+0xeb
ffff9e05`cc887120 ffffc30a`ccab4a7d : 00000000`00000000 00000000`00000010 ffffc337`0532f130 fffff802`39aca637 : win32kfull!GreCreateSprite+0x94
ffff9e05`cc8871a0 ffffc30a`cca4750f : 00000000`00000000 ffff9e05`cc887380 00000000`00000000 00007ffc`aab19d00 : win32kfull!CreateSprite+0xd1
ffff9e05`cc8872f0 ffffc30a`cca462c9 : 00000000`00000005 ffffc337`0532f130 fffffff0`00000000 00000000`96000000 : win32kfull!xxxSetLayeredWindow+0xa3
ffff9e05`cc8873a0 ffffc30a`cca4af22 : 00000000`00000000 00000000`00000009 00000000`00000000 00000000`ffffff00 : win32kfull!ComposeWindow+0x61
ffff9e05`cc8873d0 ffffc30a`cca4ac4a : ffffc337`0532f130 00000000`00000009 00000000`00000009 00000000`00000000 : win32kfull!ComposeWindowIfNeeded+0x5e
ffff9e05`cc887400 ffffc30a`cca74ca6 : ffffc337`03b36010 ffff9e05`cc887530 ffffc337`04037ac0 ffffc337`0532f130 : win32kfull!SetVisible+0x9a
ffff9e05`cc887430 ffffc30a`cca7ee63 : ffffc337`04037ac0 ffff9e05`cc887699 ffffc337`04037b68 ffffc337`03b36010 : win32kfull!zzzChangeStates+0x63e
ffff9e05`cc8875e0 ffffc30a`cca7d41e : ffffc30a`ccf457f0 ffffc30a`ccf457f0 00000000`00000001 ffffc337`03b36010 : win32kfull!zzzBltValidBits+0x123
ffff9e05`cc887700 ffffc30a`cca7bbeb : 00000000`00000001 00000000`00000000 00000000`00000000 ffffc337`00000001 : win32kfull!xxxEndDeferWindowPosEx+0x1c2
ffff9e05`cc8877d0 ffffc30a`cca7ba3d : ffffc337`0532f130 00000000`00000001 ffffc337`00000000 ffffc30a`00000000 : win32kfull!xxxSetWindowPosAndBand+0xc3
ffff9e05`cc887860 ffffc30a`cca71589 : ffffc337`0532f130 ffff9e05`cc887949 00000000`00000001 fffff802`3964964a : win32kfull!xxxSetWindowPos+0x79
ffff9e05`cc8878e0 ffffc30a`ccae6403 : 00000000`00170438 ffff9e05`cc887a80 00000174`986a7d40 00000000`00000000 : win32kfull!xxxShowWindowEx+0x225
ffff9e05`cc8879b0 fffff802`397ccd43 : ffff8b8e`9d548080 ffff8b8e`9d548080 ffff8b8e`9d548080 0000004c`257fdc88 : win32kfull!NtUserShowWindow+0xb3
ffff9e05`cc887a00 00007ffc`a7091b64 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000004c`257fdd38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ffc`a7091b64


FOLLOWUP_IP:
win32kfull!HwndLookupCompareTableData+5
ffffc30a`ccad62d5 498b10 mov rdx,qword ptr [r8]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32kfull!HwndLookupCompareTableData+5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32kfull

IMAGE_NAME: win32kfull.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xffff9e05cc886490 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32kfull!HwndLookupCompareTableData+5

BUCKET_ID: X64_0x3B_win32kfull!HwndLookupCompareTableData+5

Followup: MachineOwner
---------


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#45
krepandus

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I see... My, apologies, again. I will make sure to do a restore point every time from now on. MBAM was not the last thing to be installed tho, it was installed on thursday. As far as I remember, apps I installed yesterday were iTunes and uTorrent. 

Should I restore to an earlier point then or? I see I have one from yesterday at 2:00pm. I should label them a bit more informative tho, since I don't remember what I installed after it.

 

EDIT: Tho I'm not sure if I installed iTunes and uTorrent before or after the point. 


Edited by krepandus, 09 December 2018 - 05:11 AM.

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