Im sure everyones seen these keyboards online. Our old one stopped working completely after about half a year of use. So we ordered a new one of the same model, from the same seller on Amazon. Unfortunately I connected the new usb dongle receiver and yet after saying everything was correctly installed, it wont work right.
Well the keyboard works fine but the trackpad doesnt. I can right click, and left click but I cannot move the pointer whatsoever. The cursor just doesnt move. I thought it might be a Windows 7 update that applied automatically and installed a Synaptics driver/mouse software on our laptop pretty much the day after the old controller ruined. It wasnt there before... and it doesnt list the wireless trackpad as a device either, yet it looks like Device Manager says all its generic drivers are installed.
Its been a couple of weeks now... weve been really busy with a three year old. However Ive tried all of the following:
- Using System Restore points all the way to the first one listed
- Uninstalling the unfortunately self installed Synaptics Driver + software completely
- Full system scan with Eset antivirus
- Malware and Spyware scans
- Carefully analyzing Device Manager for issues
I mean Ive tried it all and this would typically be a simple fix. [bleep] Im not a rookie at this Ill desolder and solder a new [bleep] capacitor on a board while installing new board drivers on another hunting them down online... geez I mean I even fixed a third party external drive before by somehow finding its firmware on some Thai site after a sever brownout rendered it useless.
But this has me stressed and confused. Ive spent countless hours trying to figure out a solution. Please brothers (and sisters), help me out here.
Long time GeeksToGo user,
The built in laptop trackpad has always worked and still does. Right now I have the laptop using the oldest restore point possible prior to setting up the new wireless device.