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Help with sluggish computer not rendering images properly

rendering Revit GPU Dell AMD graphics

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#76
RKinner

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That worked.  Whether it will make any difference I don't know. 

 

I'm also looking at

C:\Windows\System32\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:44] 000124840 _____ () 8C905337DF10F118F7708E16715FD1D4 [File is digitally signed]


C:\Windows\System32\DriverStore\FileRepository͓575.inf_amd64_8e19095ae833d985\B353558\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:42] 026272272 _____ (Advanced Micro Devices, Inc. ) E364E855901473E5201AE3DED39F574B [File is digitally signed]

 

On my PC these are identical files with the same dates and checksums and makers.  Dates are the same on yours but checksums are different and the maker is missing on one.  This is part of the AMD graphics software that we had updated, reverted and then put back.  Let's check if the files are now identical.

start FRST

put

atidxx64.dll

in the FRST search box and hit Search Files.  You will get one log.  Please post. 

 

As for comparing your existing laptop.  I don't know of any sites that would have your old laptop rated against newer but you might run your CPU-Z, click on Bench then on Bench CPU.  When it finishes Note  your CPU name and the value for multi thread and the number of threads then click on Submit.  This will open the CPU-z website.  Click on Benchmark. Select Multi Thread  and your number of threads.  Scroll down to your numbers .  Anything above your numbers is better.  My desktop which was quite reasonably priced is a AMD A8-5500 with builtin graphics (4 threads) with memory upgrade from 8 to 12 and 1 TB SSD scores 663.  What does your laptop score?

 

You would be better off with a desktop with a separate graphics card for what you do.  Laptops with high end graphics are really expensive.  Check the Autodesk site for recommended configuration for what you do.

https://knowledge.au...um requirements


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#77
RiffRaffMama

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I've just given your CPU-z idea a go. I have been trying to use the website https://www.userbenchmark.com but I ended up having to get my son's friend who builds his own rigs to give me an idiots guide to using it, and even then it's a touch overwhelming, and from what I understand, comparing different older and newer cpu is a bit like comparing fahrenheit and celsius - they both measure the same thing, but on a different scale. 20°F and 20°C are going to provide you different results, despite both being the same number.

 

CPU-z presented me with this page after hitting submit: https://valid.x86.fr/bench/4 The problem is that mine isn't in the list. I have an AMD A6-7310 but the closest to it is the AMD A6-6310. When I googled AMD A6-7310 vs A6-6310 I found another website that looks handy for comparing devices - http://www.game-debate.com however, the info it has for my device is slightly inaccurate. And it has shown me that the 7310 and 6310 are different enough that I don't know how much stock to hold in the score for the 6310 (which was a dismal 447), it being the closest to my setup in the list. The 6310 is older than the 7310, but apparently is a slightly better processor.

The slightly inaccurate details on the game debate website is that it says my machine has 2 cores and 2 CPU threads, when I know it has 4 of each.

 

The Autodesk website gives me an idea of what to look for in a new computer. It's been suggested to me before that I'm probably better off with a desktop, and I don't disagree. I do have a half decent grasp on upgrading and swapping out components in desktops because I used to build my own desktops, (but most of the programming side of it I handed off to the friend of mine who taught me how to build) but then maybe 5 or 6 years ago I fell in love with the idea of using a computer while sitting on the couch or in bed and bought my first laptop (an Acer Aspire 5750 - still a good device, needs a new keyboard, all it's used for nowadays is my daughter to play games on) and things seem to have increased in power and complicated exponentially over that time, to where I'm not 100% confident in my abilities anymore. My old desktops, which are rocking Windows XP (quite honestly, my favourite OS of all time) are gathering dust in my shed.

 

One of the main issues I have is that I can close my laptop lid and it will fit in a drawer beside my bed. Desktops are inherently significantly larger, and with 6 people in a 3 bedroom house, space is at a premium! End of history lesson, back to what I was saying about Autodesk - it says things like for a mid-range device you would need a "Multi-Core Intel Xeon, or i-Series processor or AMD equivalent with SSE2 technology." I can read those words... but how to apply them practically is something that keeps defeating me when I look around online. The "or AMD equivalent" bit I find to be presumptuous and inflammatory (to me) because I, and I daresay a solid majority of the general population, have no idea what that would be!

 

FRST log:

 

Farbar Recovery Scan Tool (x64) Version: 26-04-2020
Ran by tracy (27-04-2020 22:17:00)
Running from C:\Program Files (x86)
Boot Mode: Normal

================== Search Files: "atidxx64.dll" =============

C:\Windows\System32\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:44] 000124840 _____ () 8C905337DF10F118F7708E16715FD1D4 [File is digitally signed]

C:\Windows\System32\DriverStore\FileRepository͓575.inf_amd64_8e19095ae833d985\B353558\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:42] 026272272 _____ (Advanced Micro Devices, Inc. ) E364E855901473E5201AE3DED39F574B [File is digitally signed]

C:\AMD\Packages\Drivers\Radeon-Software-Adrenalin-2019-19.9.2-u0346940-win10-64bit-190923WHQL\B346681\atidxx64.dll
[2019-09-23 21:24][2019-09-23 21:24] 028171696 _____ (Advanced Micro Devices, Inc. ) 9E0B90C080F39EC66A5299D24F09A71A [File is digitally signed]


====== End of Search ======


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#78
RKinner

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Your PC doesn't have to be on the list to see where it ranks.  When you ran the Benchmark you got a number for multi thread performance.  Take that number then look on the website and scroll down until you find your multi thread performance number.  Everything above there is a better CPU. 

 

The Revit site recommends

the Intel i-series which would be i5, i7, i9 etc.  To see what the AMD equivalent is you can look at:

 

https://www.tomshard...archy,4312.html

 

but I think currently you can replace the i with Ryzen when you talk about AMD.

 

The SSE2 technology is old hat.  Every processor since about 2003 has had it.  Was introduced in 2001 by intel and picked up by AMD 2 years later.

 

Looking at your fixlog:

 

C:\Windows\System32\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:44] 000124840 _____ () 8C905337DF10F118F7708E16715FD1D4 [File is digitally signed]

C:\Windows\System32\DriverStore\FileRepository͓575.inf_amd64_8e19095ae833d985\B353558\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:42] 026272272 _____ (Advanced Micro Devices, Inc. ) E364E855901473E5201AE3DED39F574B [File is digitally signed]

 

 

If it were my PC I would experiment with replacing the  first file with the second. or perhaps reinstalling the driver update.  I'm not even sure how it is working now since the first file is so much smaller than the second one.

 

The one in my PC is 10 times bigger:

 

C:\Windows\System32\atidxx64.dll
[2015-12-16 20:06][2015-12-16 20:06] 012088000 _____ (Advanced Micro Devices, Inc. ) 0301F99122692B658DA76145ACDB2F4B [File is digitally signed]

C:\Windows\System32\DriverStore\FileRepository\c0296217.inf_amd64_5c110cd680d977f2\B296168\atidxx64.dll
[2015-12-16 20:06][2015-12-16 20:06] 012088000 _____ (Advanced Micro Devices, Inc. ) 0301F99122692B658DA76145ACDB2F4B [File is digitally signed]

 

 


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#79
RiffRaffMama

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What do those two files relate to? Is there an app I would perhaps be noticing an issue with if there was a problem with the files? Should I download replacements and install them?

Thanks.


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#80
RKinner

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It's the video  or graphics driver.  Windows calls it Display Adapter in Device Manager.  You updated it at one time then reverted back and then Windows corrected it.  You could set a restore point then see what happens if you go in to device manager and right click on it and Uninstall Device then close Device Manager and reboot (do not let it remove any drivers).  Windows should reinstall the driver.  Then you can run the same file search and see if it gave you matching files or still uses the different files.


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#81
RiffRaffMama

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I just started running the frst search and realised I'm wasting my time. Here's why:

 

Someone (I say someone because everybody at my place disavows any knowledge of the event) has managed to break the LCD in my laptop and now I have a 2" white stripe running the length of my screen (vertically) about a third the way across, and a broad river of ghostly confusion running across the bottom of my screen (see pic). All of which is positioned beautifully to get in the way of everything, and the vertical section happens to be the location every new settings pop-up box appears at. I reduced my browser window to a 10" x 5" box in the top right corner of my screen to sidestep the stuffed bits, which is just small enough to have to use the scroll bars for 90% of websites. Using Revit on it is close to impossible. I was thinking I'd have to sit in the lounge room and HDMI myself to the TV instead, but I have ended up borrowing my son's laptop until I buy a new one. Much sooner than I anticipated.

 

The problem with my son's laptop is that it's the same model as mine, but one of the pricier versions. AMD A8-7410 (mine is AMD A6-7310), touchscreen, 8GB RAM. Why is that a problem? I hear you ask... nothing has ever been done to optimise it. I've thrown my hard drives and my 8GB RAM card into it (it had 2x 4GB) so it's got 12GB now and theoretically everything should behave the same as mine, if not better. But that's the problem with theories... they're only theories. It is slower than mine. Like painfully slow. Like I could perform a task in Revit, go put on a load of washing, vacuum my car, take a shower and come back and it'll be close to finishing performing the task for me. I intend to head right back to page one of this thread and see how far I can get before hassling you again, following the same instructions you gave me for my broken laptop, in the hope of perking this one up a bit.

Is it possible to connect myself to my Acer somehow so I can use its screen, but still steer with my Dell? The touchpad in that computer is infuriating. Plus I believe the graphics capabilities in that device are (wouldn't have thought this was possible) notably worse than this one. Oh, and it needs a new keyboard, so everything you type has to be done through the onscreen keyboard, which is always fun. HDMI ports only work in one direction data-wise, don't they? So that, I expect, is not the way to mirror my screen or whatever I need to do.


The cheapest replacement LCD I can find is about AU$92 (around US$60) which hardly seems worth it when I would benefit much more from throwing that money at a new laptop. I'm super p*ssed off about it, because in spite of not being entirely suited to my needs, there was nothing wrong with it as an everyday laptop and it could have been put to use elsewhere or sold. And then there's the obvious fact that I've (we've) put a lot of time and effort into getting it running as good as it can get and at this point, I'm not benefitting from the improved functionality.

 

And in spite of its blatant inefficiencies, I am quite fond of it. Until now, I have found it to be a highly reliable, faultless workhorse which has given me no trouble over the four-ish years I've owned it. It was a dead-set bargain when I purchased it too. I got it at auction for an amount I can't remember, but given it was only a year old at the time was an impressively low amount, mostly because it was described as having a "deep scratch" across the lid. Given there was no photo of it in the auction catalogue, I think most people passed it by (there were numerous similar laptops in this auction, most of which fetched a significantly higher price), expecting it to have a replica Grand Canyon gracing the lid. As far as I was concerned though, skins were invented for a reason and if it was that unattractive I could just cover it up. Imagine my surprise when it arrived in the mail (I live "in the twigs" as I call it - I'm not "out in the sticks", I'm beyond that, I've reached twig territory) and the scratch on the lid was so slight that I couldn't even see it until I tilted it just right in the light. I genuinely thought they had sent me the wrong laptop. I checked the serial number against the auction listing though and it was indeed the correct machine. Never even cared about its "deep scratch", but I did end up eventually putting a big Blinky sticker on it, because Blinky is awesome (see pic).

I even recently worked out that in spite of being the "entry level" representative of its model, it possessed the same internal cables as one of the higher tier models which has a backlit keyboard, and I do a lot of work at night (if that hasn't become evident!) so when I discovered the extra cable for it was inside mine not doing anything, I threw down $12 (~US$8) on a backlit keyboard and "upgraded". Another thing I'm mad about. My son's one doesn't have a backlit keyboard, but changing that over will take about 3 minutes. The fact that is had a touchscreen was a big selling point for me when I bought it for him because he was studying game design at the time and being able to use it like a drawing pad would have been great. Instead, the touchscreen is nothing but a pain. It can be ok for a while and work and then suddenly it thinks you're touching the screen when and where you're not, and it shuts off the touchpad and any mouse you have connected, rendering the device close to unusable (until reboot) unless you enjoy repeatedly hitting the tab key. So it is disabled. If I had the time I'd research what the cause of the issue might be. I did try to update the driver, but was given the standard windows response about having the best driver anyway (*cough*bullsh*t*cough*) and a quick search of the Dell driver website using the Dell companion app or whatever it is called, provided me only the BIOS driver. Nothing else. Nothing. When I run it on my laptop (remembering it's the same bloody model) I get a list populated with all manner of drivers from the sound card through to wifi cards I don't have, so I've no idea what's going on there. I haven't had the opportunity to seek out an updated driver through other avenues as yet though.

 

Anyway, that's the probably unnecessarily lengthy explanation of why Tracy is in a s**tty mood. Now to return to our scheduled programming...

 

So I don't think it's of much use at this point, but the FRST search you recommended I do for those odd files I have performed, but on this replacement laptop, but just in case, here's the results anyway:

 

Farbar Recovery Scan Tool (x64) Version: 03-05-2020
Ran by tracy (05-05-2020 01:18:10)
Running from C:\Program Files (x86)
Boot Mode: Normal

================== Search Files: "atidxx64.dll" =============

C:\Windows\System32\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:44] 000124840 _____ () 8C905337DF10F118F7708E16715FD1D4 [File is digitally signed]

C:\Windows\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\atidxx64.dll
[2020-04-12 03:28][2020-04-02 19:42] 026272272 _____ (Advanced Micro Devices, Inc. ) E364E855901473E5201AE3DED39F574B [File is digitally signed]

C:\AMD\Packages\Drivers\Radeon-Software-Adrenalin-2019-19.9.2-u0346940-win10-64bit-190923WHQL\B346681\atidxx64.dll
[2019-09-23 21:24][2019-09-23 21:24] 028171696 _____ (Advanced Micro Devices, Inc. ) 9E0B90C080F39EC66A5299D24F09A71A [File is digitally signed]


====== End of Search ======



Before all this happened, I ran a test app (from http://userbenchmark.com)and was actually surprised by the results (which can be viewed here, should you be so wracked with uncontainable curiosity that you feel your life would be incomplete were you not to view them: https://www.userbenc...serRun/27442893) . Most of it was as to be expected, but a couple of things that were tested came back genuinely better than I'd have thought and I attribute that to your spectacular computey skills, as well as your patience and tenacity, and undeniable fascination and passion for what you do. What do you do when you're not busy rescuing idiots from their own curiosity and ineptitude and patently inadequate machines?

 

Any advice for how I should move forward from this stupid island in the ocean of F*ck this sh*t? Many thanks again.

 






island.jpg

screen.jpg

 

blinky.jpg


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#82
RKinner

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Not much you can do with the old one other than connect up to an external monitor like your TV. 

 

If you want we can look at speeding up the "new" laptop.  Perhaps it is something simple.

 

Would need FRST scan logs, Process Explorer and Speccy logs at a minimum.

 

When you said you moved the SSD to the "new" one did you just physically move it or did you clone the "new" one's drive to the SSD?


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#83
RiffRaffMama

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I physically extracted my SSD and HDD from my broken laptop and transplanted them into my son's computer. My son is a 19 year old boy... I don't have any desire to access a single byte of his hard drive... Aside from that, I know that it has almost no room left on it because he has the world's most extensive collection of anime jam packed into it and there's no way it would accommodate a program as space hungry as Revit.

 

If anything, this event has illustrated just how much of a difference you made to my computer, because this one I'm using being essentially an identical machine and running with my drives installed inside it and the same amount of RAM, yet being painfully slow shows something went right. I knew it had improved, but being an improvement that took place slowly over several weeks, I couldn't quantify the difference until faced with a "before and after" example, as I now have been. I'm not just willing it to be, I know, and the fact that I have no physical drives of my son's present in this laptop indicates the problem runs deeper than WIndows and all the softer components. Your tweaks did affect things beyond the surface, didn't they? If not, then to my not-entirely-clueless-but-not-as-technologically-adept-as-yourself self it doesn't seem like there's much that can be done for my son's laptop if the bulk of the problems sit with physical components, rather than the programming of them. Am I right or wrong here? Actually, I made two opposite statements, making that question impossible to answer - change was effected within parts of the computer that exist independent of my hard drives, correct? If I replace my hard drives with my son's again, will changes made with your help be effective still to him? Will your work leave a lasting legacy on his laptop is what I'm trying to get at? Because god knows it needs it.

 

As you know, I need a laptop to set up my security cameras. I found a lovely Bulgarian guy who was willing to have a go at setting up what I needed for AU$50 (~US$33) and after just a few hours, he managed it brilliantly. The most incredible part of the whole thing is that he never physically set foot in my house or touched my machine - the entire task was undertaken from Bulgaria using TeamViewer. Welcome, Ladies and Gentlemen, to the 21st Century. What a time to be alive. I had bought a cheap, old HP Pavillion notebook for AU$20 (~US$13) on Gumtree with the intention of using it for the security setup. I cleaned it up, doubled the RAM, installed a fresh new copy of Win 10, left plenty of room on the HDD, but for reasons beyond my comprehension it wouldn't come to the party and after watching him struggle with it for a couple of hours, I ultimately sacrificed my old Acer to the cause which cooperated much more willingly than the little one.

 

I later had the delayed but brilliant idea of putting a different hard drive in my old broken lappy and using it for the security system, because it's really just the body I need, I can hook it up to a tv to view anything, the rest of it works fine. But then last night in frustration I moved my hard drives back to my old laptop and hooked it up to my tv (via HDMI) to use it for work and I got the "no bootable drive found" error. So I pulled it apart again, reseated everything, tried again and the same thing. I was having problems also with the connection to the tv - sometimes the connection would drop out all together and my screen has reached an all-new level of horror show where there's about two square inches of viewable screen now, broken up into about 17 different pieces, so it's utterly useless. I finally found a sweet spot where the connection could be maintained, but it involved the lid being almost entirely closed, so I'm in BIOS trying to feel my way around the keyboard without lifting the lid any further than finger height and trying different boot orders (because I have fully operational copies of Win 10 on both my SSD and HDD) but to no avail. It would appear the same gremlins that broke my screen have been feasting upon the remaining pixels and have spread their evil tendrils into the deeper recesses of the hardware. It's not a priority, but any idea what's gone wrong? (FYI, the drives worked perfectly fine when returned to my son's laptop)

 

Hopefully it is something simple that is slowing this machine down, and in the spirit of that I present to you one freshly baked speccy report and two FRST reports. I forget how to do the process explorer one and at any rate I no longer seem to have that app, so you'll need to jog my memory please in regards to that one.

 

Humblest regards.

Attached Files


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#84
RKinner

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Uninstal

Bonjour (again)

Microsoft Teams

https://www.howtogee...-on-windows-10/

Dell Data Vault (Think it may be part of Dell SupportAssist)

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   644bytes   101 downloads

Run FRST and press Fix (May take as long as 30 minutes.  Be patient)
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.


Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 


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