[Essexboy]

Reference the CD programme did it work well on your 64 bit system and is it the latest version ?

[Advertisements]

this is what mine says when i click run as it only comes up as me

[Cindy Pryt]

this is what mine says when i click run as it only comes up as me

[Cindy Pryt]

its been working well up in till i posted the computer crashing it did a cd last night after we id every thing it was fine till i tried again tonight

[Cindy Pryt]

i havent updated it ??

[Essexboy]

OK you are on a 32bit system - why did you think it was 64bit ?

OK experimentation time

Download a fresh copy of AVG to your desktop

Please go to control panel add/remove and uninstall the following :

IOBit 360
AVG

Reboot after removing each one
Then re-install the latest AVG on your desktop

[Cindy Pryt]

a computer shop told me the said that what causing the problems ?? as some dont run on it

[Cindy Pryt]

my avg is a paid version not the free one

[Cindy Pryt]

ill have to finish tomorrow its 11 40pm here

ill un install and reinstall avg tomorrow

[Essexboy]

The computer guys are numpties

You have a 32 bit operating system

Before you remove AVG make a note of the licence number

Also get Iobit 360 removed as that may be a part of the conflict

[Cindy Pryt]

it says uninstall failed for avg

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Access is denied.

[Cindy Pryt]

got it uninstalled but now it says its the wrong license number ??? i copied it right and even posted it on a note pad to make sure it was right

[Cindy Pryt]

okay go the key right

but it came up with this

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

when it tryed to reinstall

[Cindy Pryt]

okay all installed

[Essexboy]

Did you remove IObit 360 as well ?

Are the crashes still occuring ?

[Cindy Pryt]

Yes removed that as well just tried to defrag it it crashed but I'm trying again . So have to wait an see what happens . Also when it starts up it goes to ablack screen and it has other ways to choose to start up in . It only last a few seconds and it will start windows normally