[Ben T]

Indexing done. Reboot. No change.

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I hate to admit defeat but between what mac has advised and others IMHO its time for a fresh install...you can wait to see if someone else has any other thoughts

[happyrock]

I hate to admit defeat but between what mac has advised and others IMHO its time for a fresh install...you can wait to see if someone else has any other thoughts

[Macboatmaster]

Hello
I am back with you.

Thanks to my colleagues for looking at it for me whilst I was working long hours.
Thanks to you as well for your patience.


I notice that you have CCleaner installed, do you use the registry cleaning function, if so and you use that on a regular basis, then if you have backed up the registry before using CCleaner ON THE DATE, when this problem began, restore the registry to that date.

If you can identify a particular date, for the problem, and you do not have the registry backup, then try a system restore if you have that date available.
On windows 7 when you go to system restore it will show the most recent restore points, click on the SHOW MORE RESTORE POINTS, then when you have those dates, select one and then click on Scan for affected programs - that will show you what will be not available after the system restore.

Of course any personal data will also be unavailable, insofar as what has been added or ameded since that date, so ensure you backup before.

CCleaner is an excellent program, but the use of the registry cleaner without precautions of backing up the registry is most unadvisable.
There are many people who opine that CCleaner is perfectly safe including its registry cleaner, I DO NOT AGREE.
IMHO the use of a registry cleaner, especially on Windows 7 is unnecessary and completely inadvisable.

IF that does not work, if you are in a postion to try, then like my colleagues, I am beginnning to think that the only answer is going to be a `repair` install.

However let me know if yoju can try this system restore or regsitry restore first .

ALSO what anti-virus did you have before MSE please and whilst Seven was installed.

[Ben T]

System Restore only goes back for a few days even with the "show more restore points" box checked. I am running system restore nonetheless because I don't have anything to lose since nothing else has worked. I went to the earliest point possible which was June 25 of this year. The computer has been running for awhile, but I just wanted to let you know what I was doing. I will post again when the computer is done with the restore and I can run the updates.

The computer runs well even though it won't install updates. My thinking now is to just continue using it as is. Once it becomes unusable, I can perform a clean install. What is your thought on that?

I have used the registry cleaner on Ccleaner only once on this machine. I can't remember if the problem started after that point or not. I use the Ccleaner registry cleaner on my other machines without any problems.

Norton was the antivirus software till I put MSE on it.

System Restore is finished but my computer still won't install updates.

Edited by Ben T, 31 May 2012 - 12:22 PM.

[Macboatmaster]

How can it be June 25 we are not there yet


Presuming that was a typo - JUNE and as you had Norton did you run the norton removal tool, if not and norton was installed on windows7 that MAY be the problem
https://www-secure.s...n=1&pvid=f-home

[Ben T]

Sorry, May 25, 2012.

[Macboatmaster]

System Restore is finished but my computer still won't install updates

Well it would be no good becuase the problem pre dates that please run the Norton removal tool

[Ben T]

Ran Norton Removal Tool. No change.

[Macboatmaster]

Run this please, just in case it gives us any further informmation
http://technet.micro...curity/cc184923

[Ben T]

Security assessment: Severe Risk
Computer name: WORKGROUP\JOHNNYNORRIS-PC
IP address: 192.168.1.113
Security report name: WORKGROUP - JOHNNYNORRIS-PC (5-31-2012 2-02 PM)
Scan date: 5/31/2012 2:02 PM
Scanned with MBSA version: 2.2.2170.0
Catalog synchronization date:
Security update catalog: Microsoft Update


Security Updates Scan Results

Issue: Developer Tools, Runtimes, and Redistributables Security Updates
Score: Check failed (critical)
Result: 2 security updates are missing.

Security Updates

| MS11-025 | Missing | Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242) | Important |
| MS11-025 | Missing | Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243) | Important |

Issue: SQL Server Security Updates
Score: Check passed
Result: No security updates are missing.

Current Update Compliance

| MS06-061 | Installed | MSXML 6.0 RTM Security Update (925673) | Critical |

Issue: Silverlight Security Updates
Score: Check passed
Result: No security updates are missing.

Current Update Compliance

| MS12-034 | Installed | Security Update for Microsoft Silverlight (KB2690729) | Critical |
| MS12-034 | Installed | Security Update for Microsoft Silverlight (KB2636927) | Critical |

Issue: Windows Security Updates
Score: Check failed (critical)
Result: 13 security updates are missing. 1 service packs or update rollups are missing.

Security Updates

| MS12-034 | Missing | Security Update for Windows 7 for x64-based Systems (KB2660649) | Important |
| MS12-032 | Missing | Security Update for Windows 7 for x64-based Systems (KB2688338) | Important |
| MS12-034 | Missing | Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656411) | Low |
| MS11-053 | Missing | Security Update for Windows 7 for x64-based Systems (KB2532531) | Critical |
| MS12-034 | Missing | Security Update for Windows 7 for x64-based Systems (KB2659262) | Important |
| MS12-033 | Missing | Security Update for Windows 7 for x64-based Systems (KB2690533) | Important |
| MS12-035 | Missing | Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2604115) | Critical |
| MS12-023 | Missing | Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2675157) | Critical |
| MS12-034 | Missing | Security Update for Windows 7 for x64-based Systems (KB2676562) | Critical |
| MS12-020 | Missing | Security Update for Windows 7 for x64-based Systems (KB2667402) | Moderate |
| MS12-034 | Missing | Security Update for Windows 7 for x64-based Systems (KB2658846) | Important |
| MS12-025 | Missing | Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656373) | Critical |
| MS11-100 | Missing | Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356) | Critical |

Update Rollups and Service Packs

| 2695962 | Missing | Update Rollup for ActiveX Killbits for Windows 7 for x64-based Systems (KB2695962) | |

Current Update Compliance

| MS12-005 | Installed | Security Update for Windows 7 for x64-based Systems (KB2584146) | Important |
| MS11-068 | Installed | Security Update for Windows 7 for x64-based Systems (KB2556532) | Moderate |
| MS12-001 | Installed | Security Update for Windows 7 for x64-based Systems (KB2644615) | Important |
| 2633952 | Installed | Update for Windows 7 for x64-based Systems (KB2633952) | |
| MS11-092 | Installed | Security Update for Windows 7 for x64-based Systems (KB2619339) | Critical |
| MS11-075 | Installed | Security Update for Windows 7 for x64-based Systems (KB2564958) | Important |
| MS11-019 | Installed | Security Update for Windows 7 for x64-based Systems (KB2511455) | Critical |
| MS12-013 | Installed | Security Update for Windows 7 for x64-based Systems (KB2654428) | Critical |
| MS11-037 | Installed | Security Update for Windows 7 for x64-based Systems (KB2544893) | Important |
| MS11-024 | Installed | Security Update for Windows 7 for x64-based Systems (KB2491683) | Important |
| MS12-024 | Installed | Security Update for Windows 7 for x64-based Systems (KB2653956) | Critical |
| MS11-066 | Installed | Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2487367) | Important |
| MS11-063 | Installed | Security Update for Windows 7 for x64-based Systems (KB2567680) | Important |
| MS12-020 | Installed | Security Update for Windows 7 for x64-based Systems (KB2621440) | Critical |
| MS12-009 | Installed | Security Update for Windows 7 for x64-based Systems (KB2645640) | Important |
| MS11-076 | Installed | Security Update for Windows 7 for x64-based Systems (KB2579686) | Important |
| MS11-100 | Installed | Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351) | Critical |
| MS11-048 | Installed | Security Update for Windows 7 for x64-based Systems (KB2536275) | Important |
| 976932 | Installed | Windows 7 Service Pack 1 for x64-based Systems (KB976932) | |
| MS12-035 | Installed | Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) | Critical |
| MS11-030 | Installed | Security Update for Windows 7 for x64-based Systems (KB2509553) | Critical |
| 982861 | Installed | Windows Internet Explorer 9 for Windows 7 for x64-based Systems | |
| MS11-032 | Installed | Security Update for Windows 7 for x64-based Systems (KB2507618) | Critical |
| MS12-034 | Installed | Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) | Critical |
| MS11-024 | Installed | Security Update for Windows 7 for x64-based Systems (KB2506212) | Important |
| MS11-031 | Installed | Security Update for Windows 7 for x64-based Systems (KB2510531) | Critical |
| MS11-083 | Installed | Security Update for Windows 7 for x64-based Systems (KB2588516) | Critical |
| MS11-071 | Installed | Security Update for Windows 7 for x64-based Systems (KB2570947) | Important |
| MS12-019 | Installed | Security Update for Windows 7 for x64-based Systems (KB2665364) | Moderate |
| MS11-097 | Installed | Security Update for Windows 7 for x64-based Systems (KB2620712) | Important |
| MS12-018 | Installed | Security Update for Windows 7 for x64-based Systems (KB2641653) | Important |
| MS11-090 | Installed | Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2618451) | Critical |
| MS12-006 | Installed | Security Update for Windows 7 for x64-based Systems (KB2585542) | Important |
| MS11-043 | Installed | Security Update for Windows 7 for x64-based Systems (KB2536276) | Critical |
| MS12-004 | Installed | Security Update for Windows 7 for x64-based Systems (KB2631813) | Important |
| MS11-015 | Installed | Security Update for Windows 7 for x64-based Systems (KB2479943) | Critical |
| MS11-085 | Installed | Security Update for Windows 7 for x64-based Systems (KB2620704) | Low |
| MS11-059 | Installed | Security Update for Windows 7 for x64-based Systems (KB2560656) | Important |
| MS11-013 | Installed | Security Update for Windows 7 for x64-based Systems (KB2425227) | Important |
| 890830 | Installed | Windows Malicious Software Removal Tool x64 - May 2012 (KB890830) | |
| MS12-025 | Installed | Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) | Critical |


Operating System Scan Results

Administrative Vulnerabilities

Issue: Local Account Password Test
Score: Check failed (critical)
Result: Some user accounts (3 of 4) have blank or simple passwords, or could not be analyzed.
Detail:
| User | Weak Password | Locked Out | Disabled |
| Guest | Weak | - | Disabled |
| Administrator | Weak | - | - |
| johnnynorris | Weak | - | - |
| HomeGroupUser$ | - | - | - |

Issue: File System
Score: Check passed
Result: All hard drives (2) are using the NTFS file system.
Detail:
| Drive Letter | File System |
| C: | NTFS |
| E: | NTFS |

Issue: Password Expiration
Score: Check failed (non-critical)
Result: All user accounts (4) have non-expiring passwords.
Detail:
| User |
| Administrator |
| Guest |
| HomeGroupUser$ |
| johnnynorris |

Issue: Guest Account
Score: Check passed
Result: The Guest account is disabled on this computer.

Issue: Autologon
Score: Check passed
Result: Autologon is not configured on this computer.

Issue: Restrict Anonymous
Score: Check passed
Result: Computer is properly restricting anonymous access.

Issue: Administrators
Score: Check passed
Result: No more than 2 Administrators were found on this computer.
Detail:
| User |
| Administrator |
| johnnynorris |

Issue: Windows Firewall
Score: Best practice
Result: Windows Firewall is enabled and has exceptions configured. Windows Firewall is enabled on all network connections.
Detail:
| Connection Name | Firewall | Exceptions |
| All Connections | On | Programs, Services |
| Local Area Connection | On | Programs*, Services* |
| Wireless Network Connection | On | Programs*, Services* |

Issue: Automatic Updates
Score: Check passed
Result: Updates are automatically downloaded and installed on this computer.

Issue: Incomplete Updates
Score: Check failed (non-critical)
Result: A previous software update installation was not completed. You must restart your computer to finish the installation. If the incomplete installation was a security update, then the computer may be at risk until the computer is restarted.

Additional System Information

Issue: Windows Version
Score: Best practice
Result: Computer is running Microsoft Windows 7.

Issue: Auditing
Score: Best practice
Result: Neither Logon Success nor Logon Failure auditing are enabled. Enable auditing and turn on auditing for specific events such as logon and logoff. Be sure to monitor your event log to watch for unauthorized access.

Issue: Shares
Score: Best practice
Result: 6 share(s) are present on your computer.
Detail:
| Share | Directory | Share ACL | Directory ACL |
| Canon Inkjet iP6310D | Canon Inkjet iP6310D,LocalsplOnly | Print Queue Share | Directory ACL can not be read. |
| ADMIN$ | C:\Windows | Admin Share | NT SERVICE\TrustedInstaller - F, NT AUTHORITY\SYSTEM - RWXD, BUILTIN\Administrators - RWXD, BUILTIN\Users - RX |
| C$ | C:\ | Admin Share | BUILTIN\Administrators - F, NT AUTHORITY\SYSTEM - F, BUILTIN\Users - RX, NT AUTHORITY\Authenticated Users - D |
| E$ | E:\ | Admin Share | BUILTIN\Administrators - F, NT AUTHORITY\SYSTEM - F, NT AUTHORITY\Authenticated Users - RWXD, BUILTIN\Users - RX |
| Users | C:\Users | Administrators - F, Everyone - F | NT AUTHORITY\SYSTEM - F, BUILTIN\Administrators - F, BUILTIN\Users - RX, Everyone - RX |
| print$ | C:\Windows\system32\spool\drivers | Everyone - R, Administrators - F | NT AUTHORITY\SYSTEM - F, BUILTIN\Administrators - F, Everyone - RX |

Issue: Services
Score: Best practice
Result: No potentially unnecessary services were found.


Internet Information Services (IIS) Scan Results
IIS is not running on this computer.

SQL Server Scan Results
SQL Server and/or MSDE is not installed on this computer.

Desktop Application Scan Results

Administrative Vulnerabilities

Issue: IE Zones
Score: Check passed
Result: Internet Explorer zones have secure settings for all users.

Issue: Macro Security
Score: Check not performed
Result: No supported Microsoft Office products are installed.

Attached Files

•  results.txt   12.43KB   232 downloads

[Macboatmaster]

Try this one please
http://www.microsoft...s.aspx?id=29702

Boot to Safe Mode with networking and click on run.

[Ben T]

It will not run in safe mode. I guess I will try it in the normal mode.

Won't install in regular mode either.

Edited by Ben T, 31 May 2012 - 05:43 PM.

[Macboatmaster]

With that web page for the download open
On IE go tools, internet options, security, Trusted sites
click the sites button
is microsoft.com on the list of trusted sites
If not left click once on the address bar, right click and paste to the top box - then add to list.
exit from there and on the trsuted sites now reduce security to minimum.

exit from there
and try again please


signing off will pick up your reply at 2000 hrs

[Ben T]

Still wouldn't install it after following your instructions.

[Macboatmaster]

Well I am sorry to say that I cannot solve it.
A couple of my colleagues have had a look and they cannot see anything, other than what has been done.
As some of the updates are security updates you are entitled to free help from Microsoft on this problem, but I doubt if they will come up with anything other than we have tried, but perhaps you may wish to consider that approach.
If you see Support on this link it will explain how to obtain free technical support for security updates
http://technet.micro...lletin/MS09-032

My last suggestion would be to uninstall the Panda USB Vacine, the Team Viewer and the Roboform software, if of course you have the means to reinstall if they are the purchased editions.

There is just a slight chance I think that one of these may be the cause.
The possibility is only sluight, but anything is worth a go at this stage.