[Jo21a]

A question : what is going to happen if I use for that the recovery CD I have received originally with the PC ?
The version of windows I had then was SP2, and many changes have occurred on the PC since then.
I have read in the manual that there were 3 options proposed if I had to use that CD. I don't remember exactly, so checked a manual on internet, I guess it is the same options :
option 1) rebuild start files
option 2) rebuild system and driver files
option 3) return to shipping status => will reinstall the whole PC with all the preinstalled programmes => this option will erase everything and will reinstall the PC as it was originally (what I want to avoid if possible)

LIMITS OF THE RECOVERY
• Changes made to the original configuration (RAS, Desktop or Internet settings) and installed Software will be ignored by this Recovery and will not be reloaded.
• Driver Updates or hardware installed by you will be ignored by this Recovery.
• Beware!All data on drive C will be erased. If necessary, backup all required data on drive D.
This recovery will reset your system to its condition at delivery. Printer installations or other additional software must be rein-stalled. You will also need to enter the Product Key(License
Number) again.

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Using the recovery cd will erase the system and restore it back to factory new settings. Everything on the hd will be erased. It is not a restore cd but a recovery.

[rshaffer61]

Using the recovery cd will erase the system and restore it back to factory new settings. Everything on the hd will be erased. It is not a restore cd but a recovery.

[Jo21a]

...while using a OEM XP installation with SP3 as suggested should allow to repair and preserve as much as possible the installed programmes. Do I understand correctly ?

[rshaffer61]

Yes but you will have to do all the Microsoft updates again along with most drivers. The repair installation will repair or replace any corrupted or faulty files within the OS. This should include any registry issues.

[SleepyDude]

Hi Jo,

I have request to Rshaffer61 to move this thread to the malware section of the forum because I want to use some tools normally used for Malware Removal but they can also help repairing your system (I hope).

Please note I'm currently in training, all my responses will be revised by my Teacher before I post so expect a slight delay between replies. On the bright side, you have two people to examine your problem!

Thanks Rshaffer61 for moving the thread.

[Jo21a]

OK,found the topic
I have received windows XP install disks but not SP3 and not in French. Not sure it can be used. I continue to search for SP3 version.

[SleepyDude]

OK,found the topic

Good.

I have received windows XP install disks but not SP3 and not in French. Not sure it can be used. I continue to search for SP3 version.

To do a repair install the Service Pack level and the language must match and if I'm not mistaken it must be an OEM version from the same Manufacture.

I want to try something, but I have to wait for my Teacher approval...

[SleepyDude]

Hi Jo,

I would like to use a tool that will generate a report with some information about your Windows installation, and eventually we can use the fix capabilities of the tool to restore the windows registry...

Before doing the following steps you will need to have a Blank CD to bun a ISO file, a USB flash drive and a working machine running windows with a CD/DVD Burner drive.


Step 1 - Bun a CD with OTLPE

• Download OTLPENet.exe to your Desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to the CD

Step 2 - Farbar Recovery Scan Tool (FRST)

• connect the USB Flash Drive
• Download FRST and save it to the root of the USB Flash Drive.

Step 3 - Boot from CD and Scan with FRST

• Reboot the "bad computer" using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• When you see a message with Starting REATOGO-X-PE connect the USB Flash Drive
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
• After fully load your system should now display a REATOGO-X-PE desktop.
• Double click the My Computer Icon, next open the drive corresponding to your flash drive
• Execute FRST by double clicking on the icon
  (When the Tool opens for the first time you must click Yes on the disclaimer.)
  
• Press Scan button.
• It will produce a log called (FRST.txt) in the same directory the Tool is run from.
• Open the Start Menu and click Shutdown to close the REATOGO-X-PE
• Insert the Flash Drive on the working computer, then locate and open the FRST.txt log
• Please copy and paste the log contents to your post.

Things I would like to see in your next reply:

• The FRST.txt log

[Jo21a]

It worked
Here is the log

Attached Files

•  FRST.txt   31.6KB   440 downloads

[SleepyDude]

It worked
Here is the log

Hi,

Thanks for the log. Good job

Can you tell me the last date the system worked correctly?

[Jo21a]

Before the windows updates instaled on 13 October

[SleepyDude]

Hi Jo,

Before the windows updates instaled on 13 October

Ok. Let's try to restore the Windows Registry from the backup before that date and see how it goes...

Step 1 - FRST Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

To Do on the working computer...

• Open Notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
  (To do this highlight the contents of the box, right click on it and select copy.)
• Right-click in the open Notepad and select Paste.
• Save it on the flash drive as fixlist.txt
  (It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work!)
  

  RP: -> 2013-10-12 15:06 - 028672 _restore{E6C9CA23-D5A3-401C-B9B0-7C9F09E5F657}\RP1808
  

To Do on the "sick" computer...

• Start the "bad computer" using the boot CD you created before.
• When you see a message with Starting REATOGO-X-PE connect the USB Flash Drive
  As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
• After fully load your system should now display a REATOGO-X-PE desktop.
• Double click the My Computer Icon, next open the drive corresponding to your flash drive
• Execute FRST by double clicking on the icon
  (When the Tool opens for the first time you must click Yes on the disclaimer.)
  
• Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
• Let the computer boot normally and tell me if it works or not
• The tool will make a log (Fixlog.txt) on the flash drive please post it in your next reply.

Things I would like to see in your next reply:

• The Fixlog.txt log

[Jo21a]

Hi,
Here is the log.
The PC restarted again

Attached Files

•  Fixlog.txt   693bytes   352 downloads

[SleepyDude]

Hi,
Here is the log.
The PC restarted again

Hi I'm looking into it...

By any chance you have USB devices connected when the system start?
Disconnect all of them if you have a keyboard or mouse USB connected can you replace them temporarily with PS2 connections?
If my last suggestion isn't possible remove everything from the USB ports except the mouse and keyboard and try to boot that way.

I got also another suggestion from Rshaffer61, can you try to connect the computer to a different wall receptacle or move the system to a new plug?

Please report the results of these tests.

[Jo21a]

Yes, it worked, fantastic !
I don't have a mouse without USB, but well a keyboard. I also changed the plug place for electricity (is it what you wanted, to be honest I have difficulties to imagine why...). So now I have the screen where I can log on 1 of the users. But no mouse...