[Goggleplex-Googleplex]

"Also Do you get access denied each time you try and access the folder?"

 

Yes.  I think so.

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Download GrantPerms 64bit version.

http://www.bleepingc...oad/grantperms/

Unzip it to your desktop.

Open the folder that contains the .exe

Right Click it and Run As Administrator.

Copy and paste C:\Users\Jonathan\Documents into the Grant Perms Window.

Now hit the Unlock button.

Reboot your computer.

See if you can now access that folder.

[rockmilk]

Download GrantPerms 64bit version.

http://www.bleepingc...oad/grantperms/

Unzip it to your desktop.

Open the folder that contains the .exe

Right Click it and Run As Administrator.

Copy and paste C:\Users\Jonathan\Documents into the Grant Perms Window.

Now hit the Unlock button.

Reboot your computer.

See if you can now access that folder.

[Goggleplex-Googleplex]

OK please forgive me; my yucky eyesight prevented me from seeing everything on the screen.  I couldn't find stuff I thought I had posted!  But that stuff was on different pages! 

 

My brain just doesn't work right. 

 

I'm a little unclear as to where I am now.   I'll start with UNCHECKY.  Then I'll check out the next and last page.

[rockmilk]

When you catch up, let me know where you stand.

[Goggleplex-Googleplex]

In CCleaner, you told me to disable everything except the antivirus... but in the picture, it looks like you only want me to disable QHSafe Tray.

[Goggleplex-Googleplex]

I just got a weird message saying I've just been infected with a virus and to call a certain number.  I never respond to that kind of thing but I did a scan and the 360 Total Security found nothing.  I just wanna make sure things are still OK.

[Goggleplex-Googleplex]

QHSafeTray:

 

I tried to disable it at startup in CCleaner but I got an ACCESS DENIED...

[Goggleplex-Googleplex]

There's no ADVANCED setting in my CCleaner.  Just MONITORING.

[rockmilk]

I do not want you to diable 360, I want you to disable everything except that. Has the popup happened again? If so then you will need to start a new thread in the malware section.

[Goggleplex-Googleplex]

OK, I can't even tell you what I've covered.  I hit the wall!    BleachBit downloading was too confusing.  Page after page with the word DOWNLOAD on it.   

 

And I think things may've gone too far.  Because I don't really know what I'm doing at this point.  Even my browser, Fire Fox, no longer opens with the familiar GOOGLE doodle and options like IMAGES etc. .  Just a black rectangle!  Can you tell me how to get my browser to open normally again?

[Goggleplex-Googleplex]

Now the options like IMAGES are back but the GOOGLE DOODLE is gone.  Whaaaah! 

[Goggleplex-Googleplex]

"I do not want you to diable 360, I want you to disable everything except that. Has the popup happened again? If so then you will need to start a new thread in the malware section."

 

I don't even know what you're saying here!  Like I said before... too much data, and it all explodes and falls to pieces in my brain.  I did not disable the program with the number 360... wasn't that the virus program?  And what pop-up are you referring to? 

 

I'm also a little sad to see that the list of downloads in FireFox is gone.  I don't really need to save space.  I have TONS of storage.  But if it means the computer will run faster, than I'm not so sad. 

[rockmilk]

Ok, at this point are you happy with the way your computer is running? If so we should stop were we are, no sense in complicating things.

[Goggleplex-Googleplex]

I rebooted and the GOOGLE DOODLE is back. 

 

But I'd like to keep the list of things I downloaded and delete what I want, when I want.  But in this confused state, I don't know how to make that happen.

[rockmilk]

I am not sure what to tell you. Just take a day and come back to this, sometimes for everyone clearing your head is the best way to avoid frustration.