[SophieMayk]

I shall be doing the next steps on my day off tomorrow so that I have more time and not rush anything before a work shift.

 

I thought I'd just mention this morning I'm sure I had a blue screen but it happened while I had gone for a shower. When I came back my system has restarted and said there was an expected error. In my event log it stated:
 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0xfffff6fb401d8010, 0x0000000000000002, 0x0000000000000000, 0xfffff80004060411). A dump was saved in: C:\Windows\Minidump\121516-18236-01.dmp. Report Id: 121516-18236-01.

 

I have attached a zip of the dump, this may not be related but thought it was worth checking over until I have time to do the next step!

 

[Advertisements]

No dmp file attached I`m afraid 

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

 

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

 

3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

 

All in your own time and no rush btw 

[phillpower2]

No dmp file attached I`m afraid 

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

 

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

 

3. Upload the zip folder using the More Reply Options tab, Choose File then the Attach This File tab., bottom left of the dialogue input box.

 

All in your own time and no rush btw 

[SophieMayk]

Sorry, must not of clicked attach! I'll be doing the next steps this morning as well.

 

Edit*
 

Ran the repair, following all the steps and still had error at boot.

Attached Files

•  Dump.zip   30.69KB   320 downloads

Edited by SophieMayk, 16 December 2016 - 02:57 AM.

[SophieMayk]

Hi SophieMayk,

 

The BSOD error cause by netr28ux.sys driver which is belong to Ralink 802.11n Wireless Adapters. Please visit your computer manufacturer website to download latest Ralink 802.11n Wireless Adapters driver you can also download latest driver from Ralink 802.11n Wireless Adapters manufacturer website.

 

Ah thank you, my wireless was playing up which is why I went to have the shower.

 

Since doing the "clean boot" I can't get my Kaspersky to run, it just forever says Loading Application and never booting. In my msconfig it's unchecked and even when I check it and Apply, it just automatically unchecks again.

 

Edit* Just needed to reapply in Safe mode as that's how I disabled it. Fixed that part.

Edited by SophieMayk, 17 December 2016 - 02:50 AM.

[phillpower2]

Thanks for the additional support FreeBooter 

 

How is the computer behaving now that you have run the AIO tool and updated the network driver SophieMayk.

 

[SophieMayk]

How is the computer behaving now that you have run the AIO tool and updated the network driver SophieMayk.

 

 

The same, still the same error when I boot the computer up.

[phillpower2]

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs

 

Can you please check and if present post the log for us.

 

Can I ask what type of Windows 7 media you have as in is it a full Microsoft DVD, an ISO, a back up you made yourself or an OEM system restore disk for a brand name computer such as Dell or HP etc. 

[SophieMayk]

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs

 

Can you please check and if present post the log for us.

 

There are 16 different logs in there, which one would you like to see? I have copied the Windows Repair Log:

 

Tweaking.com - Windows Repair v3.9.19
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601.23615
OS Service Pack: Service Pack 1
Computer Name: SOPHIE-PC
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Sophie
Current Profile SID: S-1-5-21-985586180-2434019148-3583008384-1000
Current Profile Classes: S-1-5-21-985586180-2434019148-3583008384-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Sophie\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:01:02

Process Count: 32
Commit Total: 1.95 GB
Commit Limit: 31.99 GB
Commit Peak: 1.96 GB
Handle Count: 11090
Kernel Total: 311.42 MB
Kernel Paged: 246.69 MB
Kernel Non Paged: 64.73 MB
System Cache: 552.90 MB
Thread Count: 639
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 16.00 GB
Memory Used: 1.94 GB(12.1457%)
Memory Avail.: 14.05 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 16.00 GB
Memory Used: 1.83 GB(11.4104%)
Memory Avail.: 14.17 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (16/12/2016 08:16:58)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 113
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (16/12/2016 08:17:00)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\hku.7z
Done,  0.17 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\hklm.7z
Done,  2.45 seconds.

   Running Repair Under System Account
   Done (16/12/2016 08:20:31)

Reset File Permissions: C:
   C: & Sub Folders
   Start (16/12/2016 08:20:31)

   Running Repair Under Current User Account
   Done (16/12/2016 08:26:01)

Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (16/12/2016 08:26:01)


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\default.7z
Done,  0.13 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\profile.7z
Done,  0.14 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\program_files.7z
Done,  0.16 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\program_files_x86.7z
Done,  0.15 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\programdata.7z
Done,  0.16 seconds.


Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\windows.7z
Done,  1.97 seconds.

   Running Repair Under Current User Account
   Done (16/12/2016 08:28:37)

Reset File Permissions: Cleanup
   Repairing Restricted Folders Permissions To Avoid Infinite Loops
   Start (16/12/2016 08:28:37)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:28:39)

03 - Reset Service Permissions
   Start (16/12/2016 08:28:39)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:28:54)

04 - Register System Files
   Start (16/12/2016 08:28:54)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:29:28)

05 - Repair WMI
   Start (16/12/2016 08:29:28)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Kaspersky Total Security Exported.

   Exporting AntiSpyware Info...
   Kaspersky Total Security Exported.
   Windows Defender Exported.

   Exporting 3rd Party Firewall Info...
   Kaspersky Total Security Exported.

   Running Repair Under Current User Account
   Done (16/12/2016 08:30:31)

06 - Repair Windows Firewall
   Start (16/12/2016 08:30:31)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:31:03)

07 - Repair Internet Explorer
   Start (16/12/2016 08:31:03)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:31:21)

08 - Repair MDAC/MS Jet
   Start (16/12/2016 08:31:21)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:31:29)

09 - Repair Hosts File
   Start (16/12/2016 08:31:29)
   Running Repair Under System Account
   Done (16/12/2016 08:31:30)

10 - Remove Policies Set By Infections
   Start (16/12/2016 08:31:30)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:31:32)

11 - Repair Start Menu Icons Removed By Infections
   Start (16/12/2016 08:31:32)
   Running Repair Under System Account
   Done (16/12/2016 08:31:33)

12 - Repair Icons
   Start (16/12/2016 08:31:33)
   Running Repair Under Current User Account
   Done (16/12/2016 08:31:39)

13 - Repair Network
   Start (16/12/2016 08:31:39)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.22 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:31:59)

14 - Remove Temp Files
   Start (16/12/2016 08:31:59)
   Running Repair Under System Account
   Done (16/12/2016 08:32:00)

15 - Repair Proxy Settings
   Start (16/12/2016 08:32:00)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:32:02)

17 - Repair Windows Updates
   Start (16/12/2016 08:32:02)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (16/12/2016 08:32:27)

18 - Repair CD/DVD Missing/Not Working
   Start (16/12/2016 08:32:27)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (16/12/2016 08:32:27)

19 - Repair Volume Shadow Copy Service
   Start (16/12/2016 08:32:27)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:32:48)

20 - Repair Windows Sidebar/Gadgets
   Start (16/12/2016 08:32:48)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:32:50)

21 - Repair MSI (Windows Installer)
   Start (16/12/2016 08:32:50)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.16 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:01)

22 - Repair Windows Snipping Tool
   Start (16/12/2016 08:33:01)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:04)

23.01 - Repair bat Association
   Start (16/12/2016 08:33:04)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:06)

23.02 - Repair cmd Association
   Start (16/12/2016 08:33:06)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:08)

23.03 - Repair com Association
   Start (16/12/2016 08:33:08)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:10)

23.04 - Repair Directory Association
   Start (16/12/2016 08:33:10)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:13)

23.05 - Repair Drive Association
   Start (16/12/2016 08:33:13)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:15)

23.06 - Repair exe Association
   Start (16/12/2016 08:33:15)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:17)

23.07 - Repair Folder Association
   Start (16/12/2016 08:33:17)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:19)

23.08 - Repair inf Association
   Start (16/12/2016 08:33:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:22)

23.09 - Repair lnk (Shortcuts) Association
   Start (16/12/2016 08:33:22)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:24)

23.10 - Repair msc Association
   Start (16/12/2016 08:33:24)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:26)

23.11 - Repair reg Association
   Start (16/12/2016 08:33:26)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:28)

23.12 - Repair scr Association
   Start (16/12/2016 08:33:28)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:30)

24 - Repair Windows Safe Mode
   Start (16/12/2016 08:33:30)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:33)

25 - Repair Print Spooler
   Start (16/12/2016 08:33:33)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.19 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:48)

26 - Restore Important Windows Services
   Start (16/12/2016 08:33:48)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:55)

27 - Set Windows Services To Default Startup
   Start (16/12/2016 08:33:55)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:33:58)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1.7601.23615

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1.7601.23615

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1.7601.23615

31 - Repair Windows 'New' Submenu
   Start (16/12/2016 08:33:58)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:34:01)

32 - Restore UAC (User Account Control) Settings
   Start (16/12/2016 08:34:01)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (16/12/2016 08:34:03)

33 - Repair Performance Counters
   Start (16/12/2016 08:34:03)
   Running Repair Under Current User Account
   Done (16/12/2016 08:34:08)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (16/12/2016 08:34:08)
   Total Repair Time: 00:17:11


...YOU MUST RESTART YOUR SYSTEM...
 

 

Can I ask what type of Windows 7 media you have as in is it a full Microsoft DVD, an ISO, a back up you made yourself or an OEM system restore disk for a brand name computer such as Dell or HP etc. 

 

It's a full Microsoft DVD, this is what I purchased at Amazon:

 

https://www.amazon.c...e?ie=UTF8&psc=1

[phillpower2]

Please see info and follow the Resolution steps here

 

If you are uncomfortable with doing the fix no worries as MS say that the error message can be safely ignored.

[SophieMayk]

Please see info and follow the Resolution steps here

 

If you are uncomfortable with doing the fix no worries as MS say that the error message can be safely ignored.

 

I'll give this a go, I've also since had problems booting my Photoshop since I did the "clean boot". Says that I have a license error, seems to have affected my whole Adobe Suite package. Error code 213:19. I might just reinstall it and see if that does anything.

 

[phillpower2]

The AIO tool is Windows specific so not sure what has happened with Adobe tbh, hopefully the Adobe fix tool here will resolve the issue for you.

[SophieMayk]

The AIO tool is Windows specific so not sure what has happened with Adobe tbh, hopefully the Adobe fix tool here will resolve the issue for you.

 

Tried the fix but still won't open. It opens when I right click as Administrator though so I'll just do that each time to open it! Thank you

 

I'll give the other suggestion for my PC a try tomorrow on my day off!

[phillpower2]

Adobe info acknowledged 

 

Take as long as you need with this, we understand that you have other things going on as do we all so no rush on our behalf.

[SophieMayk]

Adobe info acknowledged 

 

Take as long as you need with this, we understand that you have other things going on as do we all so no rush on our behalf.

 

Thanks!

 

I gave it a go but when running the script I got a runtime error: Object not a collection

 

I'm not sure what that means or if I've done something wrong!

[phillpower2]

I would try running the script again from scratch, if still no joy you may need to live with the message i`m afraid as the only other fix I have found is a clean install of Windows 7 from either an ISO or full retail disk as opposed to your OEM disk