[RKinner]

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

export the same key again and let's see what has changed,

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I cannot see an option to 'show hidden drivers'. But I can see an option for 'show hidden devices'.

When I click on the latter, I see all the cartwheel and question mark devices.

But I see only one yellow flagged item "MpKsl8e1e580b" (under Non Plug & Play Drivers).

Richt-click Properties>Details>Property.

There is no option there for Hardware IDs.

Under General tab, it displays "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".

The Registry key you requested is here:

 36FC9E60-C465-11CF-8056-444553540000 V3.txt   19.24KB   161 downloads

Edited by phickspc, 20 March 2018 - 05:08 PM.

[hmp3]

I cannot see an option to 'show hidden drivers'. But I can see an option for 'show hidden devices'.

When I click on the latter, I see all the cartwheel and question mark devices.

But I see only one yellow flagged item "MpKsl8e1e580b" (under Non Plug & Play Drivers).

Richt-click Properties>Details>Property.

There is no option there for Hardware IDs.

Under General tab, it displays "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".

The Registry key you requested is here:

 36FC9E60-C465-11CF-8056-444553540000 V3.txt   19.24KB   161 downloads

Edited by phickspc, 20 March 2018 - 05:08 PM.

[RKinner]

Show Hidden Devices is correct.  Sorry for the typo.

 

The "MpKsl8e1e580b" is an update for windows defender.  Just right click and Uninstall it.

 

What hardware IDs do you have for your question marks?

 

Can you post usbport.inf and usb.inf?  They should be in C:\Windows\inf\

[hmp3]

Today I checked device manager again for hidden devices and noticed another MpK# with yellow flag and clicked to uninstall, which asked me to restart.

Upon restart there were no yellow flagged devices.

 

Here's the tw files you requested:

 usb.txt   41.54KB   156 downloads

 usbport.txt   65.09KB   164 downloads

Click here for a spreadsheet of the Hardware IDs.

Edited by phickspc, 21 March 2018 - 09:41 AM.

[RKinner]

Sorry for the delay. 

 

Can you reinstall the intel chipset utility?  It should provide for most of your unknowns.

[hmp3]

Sorry for the delay. 

 

Can you reinstall the intel chipset utility?  It should provide for most of your unknowns.

Tried this before. Biggest problem was not being able to update using device manager due to the mmc error I reported 3-4 posts ago.

And I had difficulty downloading the correct chipset online.

I'll try again if you can guide me through this process.

But I've got to take a 3 week break from this due to being forced away from desk in about 4-5 days.

Edited by phickspc, 23 March 2018 - 09:15 AM.

[RKinner]

Give me your make and model number again.

[hmp3]

Oh did you mean the scanner?

Epson Perfection V39

[RKinner]

No the PC

[hmp3]

Operating System
    Windows 7 Professional 64-bit SP1

 

CPU
    Intel Core i7 920 @ 2.67GHz    55 °C
    Bloomfield 45nm Technology

 

Motherboard
    ASUSTeK Computer INC. P6T (LGA1366)    35 °C

 

Would you like a speccy report?

Edited by phickspc, 24 March 2018 - 07:46 AM.

[RKinner]

OK.

  No need for Speccy.

 

Go to

https://www.asus.com...pDesk_Download/

Set your operating System then

scroll down to:

 

Chipset
Version 9.1.1.1014 2009/07/173.64 MBytes

Intel Chipset Inf Update Program V9.1.1.1014 for Windows XP 32bit/XP 64bit/Vista 32bit/Vista 64bit Win7 32bit/64bit

 

Click on Download.  Save then right click and Extract All.  Extract.  Double click on the folder and then right click on AsusSetup.exe and Run As Administrator.

 

Does it let you install or do you get an error?

[hmp3]

Upon launching, it asked if I wanted to replace the current Chipset version which is newer (9.2.3.1022).

Should I go ahead?

[RKinner]

Yes.  Once it installs, reboot and see if you still have unknowns in Device Manager

[hmp3]

Yes.  Once it installs, reboot and see if you still have unknowns in Device Manager

 

Done. But Unknowns unchanged

I made a system restore point before downgrading this chipset, should I resore it?

Edited by phickspc, 24 March 2018 - 02:48 PM.

[RKinner]

Don't restore yet.  Try uninstalling the USB devices again and reboot.  See if that helps.