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computer starts on blue screen and reboots all the time


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#166
Maria10

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Hi Amlak,


You are right, it was a good team work indeed... I also need to thank you the expert who was assisting on my computer issue.

Anyway, i haven't realised about that USB icon on my C: until you mentioned it. I believe everything went well when extending drive C:, it would be nice to restore/change it to the standard icon if possible.

Yeah you are right i will probably not need Easeus Partition Master, so i have already removed it...


I will be very careful, and also make sure who access the computer is also careful enough to not download any dodgy software or any program from suspicious websites.


(Once we are done with this, i will also start a new topic for our other computer as i have a few minor issues to fix on it, we would love to be assisted on it)

Cheers

Maria10 ;)




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#167
Amlak

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Hey, Maria10. Let's get that sorted then.

Please run OTL.exe again and make sure all the options are set to None (as I'm only interested in what the custom scan yields).

Then paste in the following into the text box:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\DriveIcons /s
type c:\autorun.inf /c

Then click Run Scan. Once it's done scanning, a text file should appear. Please paste it in your next reply.

Note: Concerning your other computer, if it's not malware-related, you may be better off posting a new thread for it in one of the other sections related to the Windows installed on that system, as it may be somewhat quicker for you to receive help there. And more than one tech are available to help you there.

Which Windows is installed on it so I know which section to lead you to (in case you tell me it's not malware-related)?
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#168
Maria10

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Hi,I have ran the OTL scan and attached the result.

Sure i was planning to create a new thread ... as i don't want get things mixed up.

(For my second computer i use WINDOWS XP and i have been getting the following error --> C:/ Program Files/ Common Files/ Paretologic / UUS2/UUS.dll )

Cheers



Attached Files

  • Attached File  OTL.txt   4.95KB   65 downloads

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#169
Amlak

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For your other computer, go to this section:
http://www.geekstogo...p-2000-2003-nt/

And post a new thread there. It'll be easier for you that way. As the waiting time for the next reply/fix is often shorter than in here.

But if the techs ever suspect that you may have malware on that system, then feel free to post another new thread in the malware removal section.

As for this computer that we're working on, await my next reply soon.
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#170
Maria10

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Thanks Amlak,
I have created a new thread for that second computer and will be waiting your reply.

Cheers
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#171
Amlak

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Hi, Maria10. Please make sure all currently used data are saved as this next fix will reboot the computer.

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :Files
    c:\autorun.inf
    
    :Commands
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Then let me know if the drive icon is back to normal.

Also, let me know if you're familiar with PC Pro Optimizer and whether or not you would like me to get rid of its traces.
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#172
Maria10

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Hi Amlak,

As usual spot on !!! The icon is now changed/restored to normal...

I am not familiar with PC Pro Optimizer, i believe is better if we get rid of it.

Thanks Posted Image
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#173
Amlak

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Hi, Maria10. Next set of instructions:

Step 1

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :OTL
    [2012/06/22 21:32:22 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\PC Optimizer Pro
    [2012/06/24 10:00:30 | 000,000,426 | ---- | M] () -- C:\WINDOWS\Tasks\PC Optimizer Pro startups.job
    [2012/06/22 21:32:23 | 000,000,454 | ---- | M] () -- C:\WINDOWS\Tasks\PC Optimizer Pro Updates.job
    
  • Then click the Run Fix button at the top
  • Let the fix be processed, and then paste the content of the resultant log.

Step 2

Malwarebytes' Anti-Malware

  • Download Malwarebytes' Anti-Malware here.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, confirm a check mark is placed next to the following:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When done, you will be prompted. Click OK, then click on Show Results.
  • Make sure all items are checked and click on Remove Selected.
  • If asked to restart the computer, please do so immediately.
  • Post the contents of the resultant log in your next reply. You can access the log in the Logs tab.

Step 3

Open OTL again and click the Quick Scan button. Then paste the contents of the resultant log in your next reply.
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#174
Maria10

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Hi Amlak,

Sorry for my late reply... i ran all 3 steps and all the files generated on each process are attached.

Cheers ;)
Maria10

Attached Files


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#175
Amlak

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Hey, Maria10.

Any idea what those two are? They seem to have been created fairly recently (i.e. after you had the Internet restored).

[2012/06/22 21:25:03 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Computer Updater
[2012/06/22 21:24:39 | 000,000,000 | ---D | C] -- C:\Program Files\Free Offers from Freeze.com
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#176
Maria10

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Hi Amlak

I have no idea what those files could be

cheers
Maria10
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#177
Amlak

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Please run OTL.exe again.

  • Make sure the option for the Extra Registry section is set to Use SafeList.
  • Make sure all other options are set to None.

Then paste in the following into the text box:

C:\Documents and Settings\All Users\Application Data\Computer Updater\*.* /s
C:\Program Files\Free Offers from Freeze.com\*.* /s 

Then click Run Scan. Once it's done scanning, two text files should appear: OTL.txt and Extras.txt.

Please paste them both in your next reply.
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#178
Maria10

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Hi Amlak

I have attached the files produced on the latest scan...

Attached Files


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#179
Amlak

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Hi, Maria10. I'll have you remove those two folders if you're not familiar with them and, therefore, aren't really in need of them. If you're after a program that checks for updates for certain programs, there's a very good and popular alternative called FileHippo.com Update Checker. Feel free to download and install that program and make good use of it.

Now, the next thing I would like you to do is the following:

Be advised that, when the fix commences, it will shut down all running processes and you may lose the desktop and icons temporarily. Don't worry, they'll return upon reboot.

Also, if you have MalwareBytes' Anti-Malware protection running in the background, please disable it for the duration of this fix.

Run OTL.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Posted Image
    :FILES
    C:\Documents and Settings\All Users\Application Data\Computer Updater
    C:\Program Files\Free Offers from Freeze.com
    
    :COMMANDS
    [EMPTYTEMP]
    
  • Then click the Run Fix button at the top.
  • Let the program run unhindered, reboot the PC when it is done.
  • Post the log it produces in your next reply.

******
NEXT
******

ESET Online Scanner
I'd like us to scan your machine with ESET Online Scan

Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Make sure that the option "Remove found threats" is Unchecked
  • When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):
    • Enable Anti-Stealth technology
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as
    ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

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#180
Maria10

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Hi Amlak,

I have followed the steps and got the following attached report.

I also ran the ESET Online Scanner and there were no infected files.


(Actually i couldn't resist because i was sure there was something wrong with my smaller computer and did run the ESET Online Scanner on my other computer and found 9 threats :upset:, are you able to assist on this or shall i post on other topic)

Cheers

Attached Files


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