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computer starts on blue screen and reboots all the time


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#61
Amlak

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Hey, Maria10. It is tough trying to fix a complicated issue like this from a distance, so I hope I'm not delaying you in anything because of the time we're taking to try to get this fixed.

I want to make sure the entries I wanted fixed are really gone, so let's do another scan.

  • Connect the USB stick to the concerned computer.
  • Boot the Non working computer using the boot CD you created the first time (Reatogo).
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click the My Computer icon.
  • Double-click the C: drive.
  • Right-click boot.ini and select Rename to rename it to boot.bak.
  • Double-click on the OTLPE icon.
  • You should be prompted to choose which Windows installation we want OTLPE to scan. If so, expand the D: drive and highlight the Windows folder. Then click Ok.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Set Drivers to All
  • Set Standard Registry to All
  • Press Run Scan.
  • When finished, a text file should pop up. It should be located directly under D: with the filename OTL.txt.
  • Save OTL.txt to your USB stick.
  • Please post the contents of the text file (OTL.txt) in your USB stick in your next reply.

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#62
Maria10

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Hi Amlak,

I understand is not easy to fix this sort of issue in a short time... and also your actions depend on me doing the right thing (i hope i am not giving you a hard time), so no worries!! We do have a second computer and we are managing this way...

I have done the scan and the file is attached.

Cheers

Attached Files

  • Attached File  OTL.txt   160.95KB   48 downloads

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#63
Amlak

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Hey, Maria10. No hard time at all. Let's free up some space from the C: drive.

  • Connect your USB stick to a clean computer.
  • From the clean computer, copy the following and paste it into a Notepad file.

    :FILES
    C:\Documents and Settings\Kursad\Application Data\PC Cleaners /d
    C:\Documents and Settings\Kursad\Application Data\PCPro /d
    C:\Documents and Settings\All Users\Application Data\AVSoftware /d
    C:\Documents and Settings\All Users\Application Data\ErrorEND /d
    C:\Documents and Settings\All Users\Application Data\PC1Data /d
    C:\WINDOWS\Tasks\ErrorEND.job /d
    C\Documents and Settings\Kursad\Recent\*.* /d
    
    :COMMANDS
    [emptytemp]
    
  • Save the Notepad file to your USB stick. Save it as fixc.txt
  • connect the USB stick to the concerned computer.
  • Boot the Non working computer using the boot CD you created the first time (Reatogo).
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click the My Computer icon.
  • Double-click the C: drive.
  • Right-click boot.bak and select Rename to rename it to boot.ini. If it's already named boot.ini, please leave it be and move on to the next step.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Paste in the contents of the Notepad file that you previously saved to your USB stick (fixc.txt)
  • Press Run Fix.
  • When finished, a text file should pop up.
  • Copy the contents of the text file and paste them in a new text file saved in your USB drive. Call it, for example, fixlogc.txt.
  • Please post the contents of the text file (fixlogc.txt) in your USB stick in your next reply. Also, tell me what happens when you try to boot into Windows.

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#64
Maria10

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All done... but it seems like drive C: still quite full, don't worry about deleting more stuff in there as i don't need the files from C:

I tried to boot WINDOWS after i free the space on C: but the same problem persists.

Report fixlogc attached.

Attached Files


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#65
Amlak

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Ok, how much space is free on the C: drive? In Reatogo, right-click the drive and select Properties ... and let me know how much free space there is in bytes.

Also, try booting into the second Windows you have (the one you used to use in the past) and tell me if it's the same blue screen you get as the one when you try to boot into the current Windows.
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#66
Maria10

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We have only 234MB (246,226,944 Bytes) free space on C: drive...

I have tried to boot into the second WINDOWS option and i get exactly the same error.

Cheers
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#67
Amlak

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Ok, back in Reatogo, right-click each of the following folders and select Properties to see the size used by each folder:

C:\Documents and Settings
C:\Program Files
C:\Windows

Let me know the size for each folder.

Also, let me know what other folders are directly under C: and the size for each.
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#68
Maria10

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Hi Amlak,

C:\Documents and Settings
25.6 MB (26,868,706 bytes)

C:\Program Files
408 MB (428,166,450 bytes)

C:\Windows
2.86 GB (3,073,131,650 bytes)


These are the files we have on C:
NAME SIZE

setupSNK.exe 28 KB
setupfax.log 1 KB
pagefile.sys 1,560,576 KB
OTL.Txt 99 KB
ntldr 245 KB
NTDETECT.COM 47 KB
New Text Document.txt 0 KB
MSDOS.SYS 0 KB
mbr.zip 1 KB
mbr.bin 1 KB
IO.SYS 0 KB
CTX.DAT 1 KB
CONFIG.SYS 0 KB
boot.ini 1 KB
Backup.bkf 15,253,573 KB
AUTORUN.INF 1 KB
AUTOEXEC.BAT 0 KB

Folders

WINDOWS 2.86 GB (3,073,131,650 bytes)
temp 1.24 MB (1,308,539 bytes)
System Volume Information 43.1 KB (44,182 bytes)
SWTOOLS 64.7 MB (67,914,086 bytes)
swshare 110 KB (113,389 bytes)
SMRTNTKY 23.8 KB (24,464 bytes)
RECYCLER 74.7 MB (78,344,398 bytes)
Program Files 408 MB (428,166,450 bytes)
Plugins 1.07 MB (1,122,416 bytes)
FRST 807 KB (827,285 bytes)
DRIVERS 251 MB (263,936,127 bytes)
Documents and Settings 25.6 MB (26,868,706 bytes)
Config.Msi 0 bytes
7fd1ef92c08eec09d7d07fb42191f6b1 13.9 MB (14,595,384 bytes)
0e495123e7005f2906173646bea98e 13.9 MB (14,595,384 bytes)
0b5ade9d522d6f40046af05c 6.09 MB (6,389,692 bytes)
_OTL 277 KB (283,838 bytes)
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#69
Amlak

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Ok, I guess I'm going to have to ask you to manually check for me what is/are the folder(s) that's occupying so much space.

Go to C:\Documents and Settings\Kursad.

Once there, check the Desktop folder and the My Documents folder (which should also include folders for pictures and music and such). What folders stand out in size? If you're sure you don't need any files under C:, then feel free to delete anything under the Desktop folder or the My Documents folder, but let me know of any folder with a big size compared to others.
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#70
Maria10

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Amlak,

I tried to check manually on C: Documents and Settings\Kursad but there are not many files or even photos... :confused:

To be honest i am confused on what i should be deleting there... as there are not big files on C:Documents and Settings\Kursad.

Can i delete the file C: pagefile.sys?? it is 1.48GB... but i am guessing by having an extension .sys it is related to te system. In fact i wouldn't mind deleting everything on C: i just don't want to delete any file that might make things worse, so i would appreciate if you could give me an idea based on the files i have sent you on the previous post.

Cheers
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#71
Amlak

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Ok, just give me some time till later today for me to respond. For now, if there are no personal pictures, documents or music files to delete, then don't delete anything. I'm trying to see if we can load from the C: Windows eventually.
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#72
Maria10

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Cool take your time, i will wait for your instructions.

Good night i am off to bed :thumbsup:
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#73
Amlak

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Hey, Maria10. How long ago was XP installed on the C: drive? Also, what about the D: drive? Since we might have to eventually try restoring Windows to original settings.
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#74
Maria10

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If i am not wrong the C:Windows was installed when we bought this computer in 2006/2007 and had D: installed, again if i am not mistaken, around 2008...

Would be great if we can restore it to its original settings...
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#75
Amlak

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Hey, Maria10. Just letting you know my next reply will be here soon (maybe in a few hours or later today). I really hope the next fix works.
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