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Possible virus, Diagnostic Policy Service is nonfunctional, Unable to


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#31
Kristin51505

Kristin51505

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Hi SleepyDude,

So the fix went fine but my Internet still wasn't working when I restarted my computer after it finished. I was able to use the Network Troubleshooter (which I couldn't do before we started all this), so that seems like an improvement! According to the troubleshooter the Windows Wireless Service is not running on my computer and when I tried to turn it on it said, "Windows cannot resolve the problem. Please contact your network administrator or Internet provider." Here's the log from the fix:

cmd: reg import "C:\Windows\Temp\G2G\legacy_bfe.reg"
The operation completed successfully.

cmd: reg import "C:\Windows\Temp\G2G\legacy_bits.reg"
The operation completed successfully.

cmd: reg import "C:\Windows\Temp\G2G\legacy_mpssvc.reg"
The operation completed successfully.

cmd: reg import "C:\Windows\Temp\G2G\legacy_sdrsvc.reg"
The operation completed successfully.

cmd: reg import "C:\Windows\Temp\G2G\legacy_wscsvc.reg"
The operation completed successfully.
  • 0

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#32
SleepyDude

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Hi,

Let's get a log from a different tool...

Step 1 - Minitoolbox
  • Download MiniToolBox and save the file to the flash drive.
  • Insert the flash drive on the problematic computer, close all the programs and run MiniToolBox
    Posted Image
  • Check the following options:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List IP Configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Devices: Only Problems
  • Click on Go.
  • Post the resulting log in your next reply.

  • 0

#33
Kristin51505

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Hi SleepyDude,

Here's the log:

MiniToolBox by Farbar Version: 23-01-2014
Ran by Kristin (administrator) on 20-02-2014 at 16:29:03
Running from "F:\"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/20/2014 04:28:38 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/20/2014 04:28:38 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/20/2014 04:28:27 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/20/2014 04:28:27 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/20/2014 04:28:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/20/2014 04:28:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/20/2014 04:28:06 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/20/2014 04:28:06 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)
D

Error: (02/20/2014 04:27:58 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801

Error: (02/20/2014 04:27:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (02/20/2014 04:28:38 PM) (Source: Service Control Manager) (User: )
Description: Windows Search4

Error: (02/20/2014 04:28:38 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/20/2014 04:28:27 PM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (02/20/2014 04:28:27 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/20/2014 04:28:25 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (02/20/2014 04:28:06 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (02/20/2014 04:28:06 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/20/2014 04:27:54 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (02/20/2014 04:27:53 PM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (02/20/2014 04:27:53 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host


Microsoft Office Sessions:
=========================

========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Tun Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunmp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Marvell
Service: yukonx64
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


**** End of log ****
  • 0

#34
SleepyDude

SleepyDude

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Hi,

Can you connect the computer directly to the router using an Ethernet cable?

With the computer connected by cable generate new logs with MiniToolBox and Farbar Service Scanner like you did before.

Please post the new logs.
  • 0

#35
Kristin51505

Kristin51505

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Hi,

I connected my computer to the router, but I still can't get Internet. Do you want me to run the scans while my computer is connected to the router? I assumed you were wanting me to get Internet access, but if not let me know and I'll run those scans for you.
  • 0

#36
SleepyDude

SleepyDude

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  • 4,386 posts

Hi,

I connected my computer to the router, but I still can't get Internet. Do you want me to run the scans while my computer is connected to the router? I assumed you were wanting me to get Internet access, but if not let me know and I'll run those scans for you.


Yes run the scans it will allow me to see if there is any change on the logs.
  • 0

#37
Kristin51505

Kristin51505

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Ok, here are the new logs!

MiniToolBox by Farbar Version: 23-01-2014
Ran by Kristin (administrator) on 21-02-2014 at 17:06:17
Running from "F:\"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/21/2014 05:05:38 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801

Error: (02/21/2014 05:05:33 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/21/2014 05:05:33 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/21/2014 02:52:10 PM) (Source: LoadPerf) (User: )
Description: 

Error: (02/21/2014 02:42:25 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/21/2014 02:42:19 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/21/2014 02:41:54 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/21/2014 02:41:54 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)


Error: (02/21/2014 02:41:51 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801

Error: (02/21/2014 02:41:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (02/21/2014 02:53:16 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a42\SystemRoot\System32\Config\RegBack\SYSTEM

Error: (02/21/2014 02:42:25 PM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (02/21/2014 02:42:25 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/21/2014 02:42:24 PM) (Source: Service Control Manager) (User: )
Description: 1Restart the serviceWindows Search%%1056

Error: (02/21/2014 02:42:16 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (02/21/2014 02:41:54 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (02/21/2014 02:41:54 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/21/2014 02:41:46 PM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (02/21/2014 02:41:46 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (02/21/2014 02:41:46 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host


Microsoft Office Sessions:
=========================

========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Tun Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunmp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Marvell
Service: yukonx64
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


**** End of log ****


Farbar Service Scanner Version: 02-02-2014
Ran by Kristin (administrator) on 21-02-2014 at 17:07:14
Running from "C:\Users\Kristin\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

RpcSs Service is not running. Checking service configuration:
The start type of RpcSs service is OK.
The ImagePath of RpcSs service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-02-13 14:11] - [2013-01-04 03:31] - 1423720 ____A (Microsoft Corporation) 0E970F59D7FBB838316176B19A2ADB82

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-10-10 05:20] - [2012-06-01 16:20] - 0174592 ____A (Microsoft Corporation) CA78B312C44E4D52E842C2C8BD48E452

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
  • 0

#38
SleepyDude

SleepyDude

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  • Malware Removal
  • 4,386 posts
Hi,

I would like to see a Screenshot of Device Manager
  • Open Device Manager click Start then on the Search box type devmgmt.msc and press Enter
  • the Device Manager window will open
  • expand the Network Adapters
  • take a screenshot of the Device Manager Window and add the picture to your post

  • 0

#39
Kristin51505

Kristin51505

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Hi SleepyDude,

Here's the screenshot!

Attached Thumbnails

  • Devmgmt.jpg

  • 0

#40
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,386 posts
Hi,

Let's try to refresh the system configuration...

Step 1 - Run OTL Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Right click on the icon Posted Image and choose Run as Administrator to execute the tool. Make sure all other windows are closed.
    Do not change any other settings unless otherwise told to do so.
  • Under the Posted Image box at the bottom, paste in the following:
    :Commands
    [CreateRestorePoint]
    
    :Files
    netsh int ip reset c:\resetlog.txt /c
    netsh winsock reset /c
    ipconfig /release /c 
    ipconfig /flushdns /c 
    ipconfig /renew /c 
    
    
  • click the Posted Image button at the top. Let the program run uninterrupted.
  • click OK
Notes:
  • When OTL executes the Fix it can shutdown all running processes and you may lose the Desktop and icons, but they will return on reboot
  • OTL may ask to reboot the machine. Please accept right away.
  • The report should appear in Notepad after the reboot. Copy & Paste that report in your next reply and not as attachment.
  • The OTL fix log will be saved in the following location: C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log - where mmddyyy _hhmmss is the date and time when the fix run.


Step 2 - Reinstall System devices
  • Open Device Manager click Start Posted Image. On the Search box type devmgmt.msc and press Enter
  • the Device Manager window will open, click the View menu and select Show hidden devices
  • click view again and select Devices by connection.
  • scroll down the list to locate the drivers listed below, right click each of them and click Uninstall
    (don't worry these will be reinstalled by windows after restart).
    Ancillary Function Driver for Winsock
    Net BT
    Http
    NetIO Legacy TDI Support Driver
    Tcp/ip Protocol Driver
    Tcp/ip Registry Compatibility
    NSI proxy Service
    
    Note: Each of these drivers will request a reboot after uninstall wait until the last one to reboot.


Step 3 - Minitoolbox
  • Connect the computer with the Ehternet cable for now
  • Close all the programs and run MiniToolBox
    Posted Image
  • Check the following options:
    • List IP Configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Devices: Only Problems
  • Click on Go.
  • Post the resulting log in your next reply.


Things I would like to see in your next reply:
  • The OTL Fix log
  • The MiniToolBox log Result.txt

  • 0

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#41
Kristin51505

Kristin51505

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Hi SleepyDude,

Here are the two new logs:

========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== FILES ==========
< netsh int ip reset c:\resetlog.txt /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh winsock reset /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< ipconfig /release /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< ipconfig /flushdns /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< ipconfig /renew /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.

OTL by OldTimer - Version 3.2.69.0 log created on 02232014_115607


MiniToolBox by Farbar Version: 23-01-2014
Ran by Kristin (administrator) on 23-02-2014 at 12:07:47
Running from "F:\"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/23/2014 00:07:38 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/23/2014 00:07:38 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/23/2014 00:07:32 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/23/2014 00:07:32 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)
˙

Error: (02/23/2014 00:07:04 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/23/2014 00:07:04 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/23/2014 00:07:03 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801

Error: (02/23/2014 00:07:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/23/2014 00:07:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/23/2014 00:06:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (02/23/2014 00:07:38 PM) (Source: Service Control Manager) (User: )
Description: Windows Search4

Error: (02/23/2014 00:07:38 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/23/2014 00:07:32 PM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (02/23/2014 00:07:32 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/23/2014 00:07:28 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (02/23/2014 00:07:04 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (02/23/2014 00:07:04 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/23/2014 00:06:57 PM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (02/23/2014 00:06:57 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (02/23/2014 00:06:57 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host


Microsoft Office Sessions:
=========================

========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Marvell
Service: yukonx64
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


**** End of log ****
  • 0

#42
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,386 posts
Hi,

Things aren't looking good with all that errors on the Device Manager, let's see if the files are really missing...

Step 1 - Search with Farbar Recovery Scan Tool (FRST)
  • Execute FRST/FRST64 right click on the icon Posted Image and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    Posted Image
  • On the Search box Copy & Paste the following text:
    tunnel.sys;rasl2tp.sys;ndiswan.sys;raspppoe.sys;raspptp.sys;rassstp.sys
    
  • Press the Search button.
  • Wait for the search to finish FRST will produce a log called (Search.txt) in the same directory the Tool is run from.
  • Please copy and paste the log to your post.


Things I would like to see in your next reply:
  • The Search.txt log

  • 0

#43
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts
Oh no, that doesn't sound good! Well, here's the log...

Farbar Recovery Scan Tool (x64) Version: 01-02-2014 04
Ran by Kristin at 2014-02-23 16:41:37
Running from C:\Users\Kristin\Desktop
Boot Mode: Normal

================== Search: "tunnel.sys;rasl2tp.sys;ndiswan.sys;raspppoe.sys;raspptp.sys;rassstp.sys" ===================

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-rassstp_31bf3856ad364e35_6.0.6002.18005_none_f7dbc4829d6bb976\rassstp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0078336 ____A (Microsoft Corporation) C6A593B51F34C33E5474539544072527

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-rassstp_31bf3856ad364e35_6.0.6001.18000_none_f5f04b76a049ee2a\rassstp.sys
[2008-01-20 18:51] - [2008-01-20 18:51] - 0078336 ____A (Microsoft Corporation) FCD04FA67E8B40FA0AD361DD38593942

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-raspptp_31bf3856ad364e35_6.0.6002.18005_none_f7f933689d56199e\raspptp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0098816 ____A (Microsoft Corporation) 23386E9952025F5F21C368971E2E7301

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-raspptp_31bf3856ad364e35_6.0.6001.18000_none_f60dba5ca0344e52\raspptp.sys
[2008-01-20 18:49] - [2008-01-20 18:49] - 0098816 ____A (Microsoft Corporation) F5739F2C6DB2534C384AD5150808E8F5

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-raspppoe_31bf3856ad364e35_6.0.6002.18005_none_b43d98b050171596\raspppoe.sys
[2010-03-25 12:46] - [2009-04-10 21:43] - 0050176 ____A (Microsoft Corporation) 4517FBF8B42524AFE4EDE1DE102AAE3E

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-raspppoe_31bf3856ad364e35_6.0.6001.18000_none_b2521fa452f54a4a\raspppoe.sys
[2008-01-20 18:49] - [2008-01-20 18:49] - 0050176 ____A (Microsoft Corporation) 2CE1703C27196094FB6E4C6E439F2C21

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-rasl2tp_31bf3856ad364e35_6.0.6002.18005_none_f7e6612c9d6d86c8\rasl2tp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0124928 ____A (Microsoft Corporation) AC7BC4D42A7E558718DFDEC599BBFC2C

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-rasl2tp_31bf3856ad364e35_6.0.6001.18000_none_f5fae820a04bbb7c\rasl2tp.sys
[2008-01-20 18:49] - [2008-01-20 18:49] - 0124928 ____A (Microsoft Corporation) 3B9085F91EF00ABD15A6F36570E90E12

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-ndiswan_31bf3856ad364e35_6.0.6002.18005_none_5142a5510cca04d0\ndiswan.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0169472 ____A (Microsoft Corporation) F8158771905260982CE724076419EF19

C:\Windows\winsxs\amd64_microsoft-windows-rasbase-ndiswan_31bf3856ad364e35_6.0.6001.18000_none_4f572c450fa83984\ndiswan.sys
[2008-01-20 18:48] - [2008-01-20 18:48] - 0169472 ____A (Microsoft Corporation) 52E3E8E35101399BE9B2938C992AA087

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6002.22341_none_704787214b1b4ca8\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 04:01] - 0029696 ____A (Microsoft Corporation) 260B7DF896076DEF1D6701167D5F0C12

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6002.18209_none_6ff12c5631d607d2\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 03:59] - 0029696 ____A (Microsoft Corporation) 30A9B3F45AD081BFFC3BCAA9C812B609

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6002.18005_none_6fed276231d9a828\tunnel.sys
[2008-01-20 18:48] - [2008-01-20 18:48] - 0028160 ____A (Microsoft Corporation) F6A4FBA7C03AC2EFD00F3301C0C1E067

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6001.22636_none_6e70e6974de85a46\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 04:24] - 0029696 ____A (Microsoft Corporation) D1AFF055E32589485EDC6C8AFD4BBEA3

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6001.18427_none_6df3181c34c1babb\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 04:15] - 0029696 ____A (Microsoft Corporation) 2DC2C423572946E9A3131425BDA73CB6

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6001.18000_none_6e01ae5634b7dcdc\tunnel.sys
[2008-01-20 18:48] - [2008-01-20 18:48] - 0028160 ____A (Microsoft Corporation) F6A4FBA7C03AC2EFD00F3301C0C1E067

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6000.21226_none_6c954e1950b9e37f\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 04:26] - 0029696 ____A (Microsoft Corporation) 1F371FBB2C284A02BED0074E94671C52

C:\Windows\winsxs\amd64_microsoft-windows-i..oexistencemigration_31bf3856ad364e35_6.0.6000.17021_none_6c06adf637a0c7db\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 04:24] - 0029696 ____A (Microsoft Corporation) 57C7C079AD16BA6E01F0C7830E88D62E

C:\Windows\System32\drivers\ndiswan.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0169472 ____A (Microsoft Corporation) F8158771905260982CE724076419EF19

C:\Windows\System32\drivers\rasl2tp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0124928 ____A (Microsoft Corporation) AC7BC4D42A7E558718DFDEC599BBFC2C

C:\Windows\System32\drivers\raspppoe.sys
[2010-03-25 12:46] - [2009-04-10 21:43] - 0050176 ____A (Microsoft Corporation) 4517FBF8B42524AFE4EDE1DE102AAE3E

C:\Windows\System32\drivers\raspptp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0098816 ____A (Microsoft Corporation) 23386E9952025F5F21C368971E2E7301

C:\Windows\System32\drivers\rassstp.sys
[2010-03-25 12:47] - [2009-04-10 21:43] - 0078336 ____A (Microsoft Corporation) C6A593B51F34C33E5474539544072527

C:\Windows\System32\drivers\tunnel.sys
[2010-04-15 13:45] - [2010-02-18 03:59] - 0029696 ____A (Microsoft Corporation) 30A9B3F45AD081BFFC3BCAA9C812B609

====== End Of Search ======
  • 0

#44
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,386 posts
Hi,

I would like to see a picture of both your network devices...

  • Click Start Posted Image. On the Search box type ncpa.cpl and press Enter
  • right click the Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller icon and click Properties
  • Please take a picture of the window using the Windows Snipping Tool
Repeat the steps above also for the Dell Wireless 1397 WLAN Mini device and attach the picture.
  • 0

#45
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts
Hi,

I searched for ncpa.cpl and this is the window that popped up; should the Marvell Yukon icon be there or do I need to click on something else?

Capture.JPG
  • 0






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