[Rickles]

Hi,

 

I went to use the Internet which should connect automatically when I turn the computer on.

 

The icon in the taskbar had a yellow warning tab on it and when I put the cursor on it I got this message:

 

Troubleshoot problems.

 

Then the program did its thing, repaired the problem and issued this message:

 

Ethernet doen't have a valid IP Configuration.

 

However it has happened three times in a row so it cannot be fixing the problem.

 

Can you help?

 

Regards

 

 

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                                          Hello Rickles

 

                   Let's see if I can assist you with your problem.

 

              First of all, open a Command Prompt by going to Start,

              then Run, and in the run box type cmd and hit enter.

 

              Now in the command prompt type in ipconfig /all.

    Please make sure to leave a space between the (g)

    and the forward slash (/).

 

    Next right click inside the command prompt and click

              select all. Then hit enter. This will copy the text.

 

    Next open up Notepad. Then hit Ctrl + V.

   

    Important: Inside the notepad where it says

    Physical Address please delete the numbers/letters

    after the colon : .

   

    Also if you connect directly to the net with a modem,

    meaning you don't use a router/gateway, then please

    also delete the IP Address. This last part most

    likely does not apply to you because most

    people connect through a router/gateway these

    days. So if the IP Address starts with 192 or 10 then

    your good to go.

 

    Now go to Edit then Select All, and now press Ctrl + C.

    Now please paste the text in your reply by pressing Ctrl + V.

    Finally select the text you just pasted and hit the Quote

    button. It should look like this. ( see below )
   

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\White Shark>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . :
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapt
er
        Physical Address. . . . . . . . . :
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.43.79
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.43.1
        DHCP Server . . . . . . . . . . . : 192.168.43.1
        DNS Servers . . . . . . . . . . . : 192.168.43.1
        NetBIOS over Tcpip. . . . . . . . : Disabled
        Lease Obtained. . . . . . . . . . : Thursday, September 04, 2014 12:10:4
5 AM
        Lease Expires . . . . . . . . . . : Thursday, September 04, 2014 1:10:45
 AM

C:\Documents and Settings\White Shark>

 

 

 

 

               I or someone will be able to further assist you

               once we have this information.

 

                           Thank you and have a great day

 

 

                                            SGC

Edited by SupeR GeekiN CognitO, 04 September 2014 - 02:53 AM.

[SupeR GeekiN CognitO]

                                          Hello Rickles

 

                   Let's see if I can assist you with your problem.

 

              First of all, open a Command Prompt by going to Start,

              then Run, and in the run box type cmd and hit enter.

 

              Now in the command prompt type in ipconfig /all.

    Please make sure to leave a space between the (g)

    and the forward slash (/).

 

    Next right click inside the command prompt and click

              select all. Then hit enter. This will copy the text.

 

    Next open up Notepad. Then hit Ctrl + V.

   

    Important: Inside the notepad where it says

    Physical Address please delete the numbers/letters

    after the colon : .

   

    Also if you connect directly to the net with a modem,

    meaning you don't use a router/gateway, then please

    also delete the IP Address. This last part most

    likely does not apply to you because most

    people connect through a router/gateway these

    days. So if the IP Address starts with 192 or 10 then

    your good to go.

 

    Now go to Edit then Select All, and now press Ctrl + C.

    Now please paste the text in your reply by pressing Ctrl + V.

    Finally select the text you just pasted and hit the Quote

    button. It should look like this. ( see below )
   

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\White Shark>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . :
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapt
er
        Physical Address. . . . . . . . . :
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.43.79
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.43.1
        DHCP Server . . . . . . . . . . . : 192.168.43.1
        DNS Servers . . . . . . . . . . . : 192.168.43.1
        NetBIOS over Tcpip. . . . . . . . : Disabled
        Lease Obtained. . . . . . . . . . : Thursday, September 04, 2014 12:10:4
5 AM
        Lease Expires . . . . . . . . . . : Thursday, September 04, 2014 1:10:45
 AM

C:\Documents and Settings\White Shark>

 

 

 

 

               I or someone will be able to further assist you

               once we have this information.

 

                           Thank you and have a great day

 

 

                                            SGC

Edited by SupeR GeekiN CognitO, 04 September 2014 - 02:53 AM.

[Rickles]

Hi SupeR GeekiN CognitO,

 

I hope this is correct, as there was more than one Physical Address inside Notepad I deleted all of them.

 

As for the part about deleting the IP address I found:

 

IPv6 Address

Link-local IPv6 Address

 

I deleted the figures/letters also. If this is incorrect, my apologies and I will repeat the information.

 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Users\Rick>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HalPC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : BigPond

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Netwo
rk Adapter
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : BigPond
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::30e2:e884:6175:2309%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, 5 September 2014 1:13:43 AM
   Lease Expires . . . . . . . . . . : Friday, 5 September 2014 2:13:43 AM
   Default Gateway . . . . . . . . . : 10.0.0.138
   DHCP Server . . . . . . . . . . . : 10.0.0.138
   DHCPv6 IAID . . . . . . . . . . . : 64241022
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-5C-B8-38-44-8A-5B-2F-D0-14

   DNS Servers . . . . . . . . . . . : 10.0.0.138
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.BigPond:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : BigPond
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . :

   Link-local IPv6 Address . . . . . :
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 369098752
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-5C-B8-38-44-8A-5B-2F-D0-14

   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Rick>

 

 

 

Regards

[SupeR GeekiN CognitO]

Hello again Rickles

 

Okay so you are running Windows 8.1

 

Lets give this a try. Open a cmd prompt as

administrator by right clicking start. Then

hit Command Prompt (Admin).

 

Now in the command prompt type in

ipconfig /release and hit enter.

 

Next in the command prompt type in ipconfig /renew.

 

Now please restart your system.

 

Let me know if this helped at all.

 

Thank you and have a great day.

 

 

SGC

[SupeR GeekiN CognitO]

Hello Rickles

 

This topic should actually be in the Networking section.

 

Maybe a staff member would be kind enough to fix this.

 

Thank you and have a great day.

 

 

SGC

[Rickles]

Hi SupeR GeekiN CognitO,

 

My apologies for that but you know what us non geeks are like.

 

I followed the last instructions but it made no difference, unfortunately.

 

Regards

[SupeR GeekiN CognitO]

Hello Rickles

 

My apologies for that but you know what us non geeks are like.

 

I understand, not a problem my friend.

 

Okay, I have a couple questions for you.

 

1. Are you still having connectivity issues?

 

and if so

 

2. Are there any other devices connected to your router/gateway, wired or WiFi?

 

and if so

 

3. Are they having any connection problems?

 

 

If your still having issues let's try another option.

 

Open another command prompt as administrator.

 

In the prompt type in the following command then press enter:

netsh winsock reset catalog

When that's done, type in the following command and press enter:

netsh int ip reset c:\resetlog.txt

Make sure all the functions say OK!

If any say failed it's because access is denied

and there's another step we have to do.

 

Please post and let me know the results.

 

Thank you and have a great day.

 

 

SGC

[Rickles]

Hi SupeR GeekiN CognitO,

 

I followed the instructions but got a Failed .

 

I have attached a screen capture for you.

 

Regards

Attached Thumbnails

• 

[Intalex]

My two cents on this. Just like the fellow member said above. Are there any other devices that are experiencing this issue? Because you have to narrow down the possible culprits by process of elimination. It might be that your modem is not handing out a valid ip, and you might have to do a hard reset or even replace it. It might even be the Ethernet cable or even the modem Ethernet port/s. Does the light on your computer eth port go green when plugged in?

[SupeR GeekiN CognitO]

Hello Rickles

 

My apologies for in my last post I forgot to tell

you to restart your system after you run each command.

 

It did say to restart your system in the command prompt

so hopefully you followed that instruction.

 

Now for the access denied problem.

We have to change the permissions of

a certain registry key.

 

First open a Run box by pressing Windows key + R.

In the box type in regedit and press enter.

 

Now navigate to this registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\26

It should look something like this:

 

 

Notice that in the registry key I told you to

navigate to, every backslash ( \ ) represents

the next branch on the tree in the Registry Editor.

 

 

Once there right click on it.

Select Permissions then add a checkmark on Full Control in the Everyone group.

 

Now close registry editor and run the two netsh commands

from my last post. Be sure to reboot your system after running each one.

 

Not sure if you have used regedit before, so

if you need further clarification on anything

please let me know.

 

Please post back and let me know the results.

Also need answers to questions in my previous post.

 

Thank you and have a great day.

 

 

SGC

Edited by SupeR GeekiN CognitO, 06 September 2014 - 05:46 PM.

[Rickles]

Hi SupeR GeekiN CognitO,

 

Success!!!!

 

Started the computer today, 07 09 14, and the Internet had automatically started as it was meant to

 

I followed the instructions as given and I have attached a screen capture for you just to make sure I got it right.

 

Re you to restart your system after you run each command, I did that as it stated on the pop up menu.

 

Regards

 

 

Attached Thumbnails

• 

[SupeR GeekiN CognitO]

Hello Rickles

 

Yeah, it looks like you followed

my directions perfectly. Which

is pretty amazing, because I can

ramble on from time to time.

 

I am really glad to here that we were

able to get this issue resolved for you.

 

Just keep an eye on your system

and if the problem, or any other issue

happens to arise, we'll be here.

Well staff will be here, and so will I.

 

Though I am not staff. ( yet )

 

But am a former GeekU student

trying to get back in.

 

I guess it's safe to call this issue resolved.

 

Have a wonderful, brilliant, super duper awesome day.

 

 

 

SGC

 

[Rickles]

Hi SupeR GeekiN CognitO,

 

This is considered resolved.

 

Thank you for your help and time.

 

Regards