Hello, I believe that I may have some malware on my computer. Some basic information, I have Windows 8 (64 bit) and use Internet Explorer as my web browser. I have never installed nor do I use Google Chrome, but I think it might have been installed by a program without my knowledge based on the following.
About a week ago, I noticed that my computer was starting to run slowly and that occasionally, whether I am connected to the internet or not, something that appeared to be a web browser window would pop up for no reason on my screen. After checking in the Task Manager, I noticed that there were multiple instances of Chrome (again, I don't use and have never knowingly installed Chrome) running from a program called "eozdxlivfin.exe", which was located in the folder "C:\ProgramData\Microsoft\PlayReady\Fgadlgfzxf\hjhfeqjmcs". When I try to end the processes they restart themselves, and when I try to delete the files in the locatoin causing the problem I am not able to do so. The slow down caused by this problem seems to be the same both on and offline, but it seems to be a bit worse whenever I am online.
Additionally, over the past day or two, I've also noticed in task manager that it will show a couple of instances of Internet Explorer running (not as many as the Chrome ones), even when I have not been running IE. These IE processes also seem to restart themselves when I try to end them. I have tried downloading a Malware removal program to try and fix this, but have not had any luck from it. I believe that my computer got this way by my allowing my Windows Updates and Windows Defender to lapse in their updates for quite some time, which I have tried to remedy but haven't been able to given how slow my computer now runs.
Please let me know if you can help me any with this, I will provide any additional information as necessary. Thanks.