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MalwareBytes detected 308 PUP files help [Closed]

Virus PUP Pop-up installers Optimizer Pro CinamaPlus CrossRider GamesDesktop GlobalUpdate PCtuner

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    New Member

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This is the problems detected with MalwareBytes in Safe Mode

Registry Keys: 10
PUP.Optional.CinemaPlus.A, HKLM\SOFTWARE\WOW6432NODE\CinemaPlus-3.2cV21.05-nv-ie, , [a0a70492fb8ff4426190e60b58abb54b],
PUP.Optional.Crossrider.C, HKU\S-1-5-18\SOFTWARE\APPDATALOW\SOFTWARE\_CrossriderRegNamePlaceHolder_, , [c285cacc98f267cff2358be656afdd23],
PUP.Optional.CinemaPlus.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\CinemaPlus-3.2cV21.05, , [f156cdc90e7cd75fa54d8e63cc37c33d],
PUP.Optional.CinemaPlus.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\CinemaPlus-3.2cV21.05-nv-ie, , [f057177f97f3300643af05ec778cda26],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider, , [cc7bd4c2f09a6fc77fd20e458481fc04],
PUP.Optional.CinemaPlus.C, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\ARENAHD, , [e463781ea3e7bc7a5cc70e6305000cf4],
PUP.Optional.GamesDesktop.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\GAMESDESKTOP, , [4ef9c1d5d8b24beb26e32a462bdad12f],
PUP.Optional.GlobalUpdate.C, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\GLOBALUPDATE\UPDATE\PROXY, , [49fe7b1b68226ec8139f37a65ea5db25],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\30935, , [2e19ade9484269cd39da2ece72919c64],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\Cinema PlusV21.05, , [7ec9930383079e98afc3a44dfc079868],

Registry Values: 4
PUP.Optional.CinemaPlus.C, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\ARENAHD|value, 1, , [e463781ea3e7bc7a5cc70e6305000cf4]
PUP.Optional.GamesDesktop.A, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\GAMESDESKTOP|mj,, , [4ef9c1d5d8b24beb26e32a462bdad12f]
PUP.Optional.GlobalUpdate.C, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\GLOBALUPDATE\UPDATE\PROXY|source, IE, , [49fe7b1b68226ec8139f37a65ea5db25]
PUP.Optional.PCTuner.C, HKU\S-1-5-21-436473600-3666083100-318561649-1001\SOFTWARE\HIGHDEFACTION|value, 1, , [0b3c9ef8602a0d29fa3398d9de27dd23]


I have tried removing some of these in control Panel and they just returned again. ex: GamesDesktop. Plus it tried to force me to install optimizer pro.

it kept giving me a Microsoft warning that I should call a support number and it wouldn't close. it would just keep adding more windows of the same thing. avast kept detecting and blocking harmful webpages. I ran Malware-bytes and avast to help this. It all happened by mistakenly downloading an infected command and conquer-Red Alert program.


I am currently running in safe mode and the pop-up problems stopped

I ran a registrar boot-time scan with both Avast and Malware-bytes.

tried the remove option and command prompt was open and a window stating it was loading personal profile information with my Samsung pc logo in the back. I then unplugged and restarted in safe-mode with network.

now I am contacting you to please help me remove all problems.

SafegaurdPro was one of the programs I uninstalled that is not on this list.

Attached Files

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    GeekU Moderator

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On completion of these two runs could you restart in normal mode and let me know what problems are apparent

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

AppInit_DLLs-x32: c:\progra~2\searchprotect\searchprotect\bin\spvc32loader.dll => "c:\progra~2\searchprotect\searchprotect\bin\spvc32loader.dll" File Not Found
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKLM - DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
Handler: intu-tt2010 - {97A0575E-2309-4e75-8509-B1F9390C4DE7} - C:\Program Files (x86)\TurboTax 2010\ic2010pp.dll No File
Handler: intu-tt2011 - {B3B5DAD9-E96D-45b4-B636-B6CF2F773DE1} - C:\Program Files (x86)\TurboTax 2011\ic2011pp.dll No File
Handler: intu-tt2012 - {02F985EF-502B-4597-993F-6BF9E004C138} - C:\Program Files (x86)\TurboTax 2012\ic2012pp.dll No File
Handler: intu-tt2013 - {9FF5EC07-1645-43BF-828F-C73CFA7BC1AF} - C:\Program Files (x86)\TurboTax 2013\ic2013pp.dll No File
FF user.js: detected! => C:\Users\Scott\AppData\Roaming\Mozilla\Firefox\Profiles\2nfaqzu3.default\user.js [2015-05-21]
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Extension: No Name - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd} [not found]
2015-05-21 13:24 - 2015-05-21 13:24 - 00000004 _____ () C:\windows\SysWOW64\029B560A371F4E00AB32838EBC01B9E7
2015-05-21 13:07 - 2015-05-21 13:07 - 00000000 ____D () C:\ProgramData\e86bceb000002be6
2015-05-21 12:29 - 2015-05-21 12:29 - 00000000 ____D () C:\ProgramData\DesktopSearch
2015-05-21 12:25 - 2015-05-21 12:25 - 00000000 ____D () C:\Users\Scott\AppData\Local\globalUpdate
Task: {EEA53835-2ECC-4A4F-A711-9A8157197637} - \SmartWeb Upgrade Trigger Task No Task File <==== ATTENTION
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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    GeekU Moderator

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

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Also tagged with one or more of these keywords: Virus, PUP, Pop-up installers, Optimizer Pro, CinamaPlus, CrossRider, GamesDesktop, GlobalUpdate, PCtuner

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