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New SSD causing hanging all the time (Resolved).

ssd freezing samsung MU-PT1 hanging

Best Answer thefunkateer , 07 December 2016 - 04:56 AM

Hi phillpower2 Well a couple of days since my last report and I have been using the PC a fair bit and I am pleased to report I haven't had a single issue of hanging.  I really appreciate... Go to the full post »


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#16
phillpower2

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That`s odd behaviour!

 

Run SFC a couple of times please;

 

Type cmd in the start search box. In the menu which appears right click on cmd and select Run As Administrator.

 

In the command prompt window which opens, type sfc /scannow then press Enter.

 

Let us know the outcome please.

 

NB: Speccy now showing that your AV protection is updating ok which is good but also showing high memory usage which is not good.


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#17
thefunkateer

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Hi phillpower2

 

I ran the scannow as instructed a couple of times and both times it found no problems/errors/issues.

 

I tried the msconfig / disable all again and this time left it whirring nearly 24 hours in the hope that it might just have been working really slowly.  Alas this wasn't the case as I came back to it today and it was still hanging.  I closed it via the end process box and again, when I shut down the computer it hung on the blue windows 'shutting down...' screen and I had to force shut down.

 

Is there any merit in running the windows repair tool without being in clean boot?

 

Thanks.


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#18
phillpower2

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Hello thefunkateer,

 

I ran the scannow as instructed a couple of times and both times it found no problems/errors/issues.

 

 

If it reported that no integrity violations were found I am really not sure why you cannot do the clean boot.

 

Try the AIO tool and see what happens.


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#19
thefunkateer

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Hi phillpower2

 

I booted in safe mode and ran the AIO twice as recommended - the first time I included all steps, the second time I skipped the pre-scans and jumped to the actual repair tool.  All went well with all repairs completed.  I rebooted a couple of times (just to be sure all/any changes had been applied).

 

I then needed something to 'test' to see if there was any solution to my problem.  I decided on pasting some album artwork in WMP as that is a task that has caused the hanging in the past.  Sadly it has done it again.  As I type WMP is 'not responding'...  I am heading out now so I am going to leave it whirring in the hope that it sorts itself out - will report back later.

 

All the best


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#20
phillpower2

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Hello thefunkateer,

 

Can you run mini toolbox again and post the log for us.

 

Next, try uninstalling and then reinstalling WMP;

 

1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
4. Restart the computer
 
To re enable WMP;
 
1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and place a check mark in front of Windows Media Player.
4. Restart the Computer.

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#21
thefunkateer

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Latest MiniToolBox Log below.  Sorting WMP now.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Dell-Sage (administrator) on 29-11-2016 at 14:43:57
Running from "C:\Users\Dell-Sage\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: OptiPlex 3020 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/28/2016 03:13:31 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/28/2016 03:13:31 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/28/2016 02:58:38 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (11/28/2016 02:58:21 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (11/28/2016 01:33:57 PM) (Source: Microsoft-Windows-LoadPerf) (User: Dell-Sage-PC)
Description: Installing the performance counter strings for service .NET CLR Networking 4.0.0.0 () failed. The first DWORD in the Data section contains the error code.
 
Error: (11/28/2016 01:33:57 PM) (Source: Microsoft-Windows-LoadPerf) (User: Dell-Sage-PC)
Description: Installing the performance counter strings for service .NET Data Provider for Oracle () failed. The first DWORD in the Data section contains the error code.
 
Error: (11/28/2016 01:28:00 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (11/28/2016 01:27:38 PM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (11/28/2016 12:59:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/28/2016 12:58:59 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Tweaking.com - Windows Repair; Error = 0x8007043c).
 
 
System errors:
=============
Error: (11/29/2016 10:51:03 AM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070420'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
 
Error: (11/29/2016 10:47:49 AM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
 
Error: (11/29/2016 10:46:24 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:44:03 on ‎29/‎11/‎2016 was unexpected.
 
Error: (11/28/2016 06:20:57 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
 
Error: (11/28/2016 03:05:41 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (11/28/2016 03:05:40 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (11/28/2016 03:05:40 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (11/28/2016 03:05:39 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (11/28/2016 03:05:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
discache
MpFilter
RapportHades64
RapportKE64
spldr
Wanarpv6
 
Error: (11/28/2016 03:05:24 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (11/28/2016 03:13:31 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/28/2016 03:13:31 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (11/28/2016 02:58:38 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (11/28/2016 02:58:21 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (11/28/2016 01:33:57 PM) (Source: Microsoft-Windows-LoadPerf)(User: Dell-Sage-PC)
Description: .NET CLR Networking 4.0.0.02E412
 
Error: (11/28/2016 01:33:57 PM) (Source: Microsoft-Windows-LoadPerf)(User: Dell-Sage-PC)
Description: .NET Data Provider for Oracle2E412
 
Error: (11/28/2016 01:28:00 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (11/28/2016 01:27:38 PM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (11/28/2016 12:59:04 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/28/2016 12:58:59 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeTweaking.com - Windows Repair0x8007043c
 
 
=========================== Installed Programs ============================
 
. . . (HKLM\...\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}) (Version: 2.1.28.3 - Intel) Hidden
. . . (HKLM-x32\...\{06DA421D-EE23-487D-878F-F0AF97EF69AD}) (Version: 2.6.1.4 - Intel) Hidden
Accounts (HKLM-x32\...\{12CE83F7-1A7F-4728-91CA-99E7DF84B2DC}) (Version: 22.0.9.268 - Sage (UK) Ltd) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.176 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
AmoK Playlist Copy 2.06 (HKLM-x32\...\AmoK Playlist Copy) (Version: 2.06 - Dirk Paehl)
Avery Wizard 5.0 (HKLM\...\{FC3B3A5D-7058-4627-9F1E-F95CC38B6054}) (Version: 5.0.5 - Avery)
Bright Contracts UK (HKLM-x32\...\{1CDD9C33-7BA8-4402-8010-E60AD326E7D0}) (Version: 1.0.3 - Thesaurus Software Ltd)
CutePDF Writer 3.1 (HKLM\...\CutePDF Writer Installation) (Version:  3.1 - Acro Software Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.9.0.10 - Dell)
GEAR driver installer for AMD64 and Intel EM64T (HKLM\...\{50CBBEC7-1010-41C5-8718-A1A6FEDD9C3A}) (Version: 2.003.1 - GEAR Software, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HP Deskjet 3050A J611 series Basic Device Software (HKLM\...\{1B77E249-B8D5-4E5E-8848-693ACEF84E6D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4280 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.4.40 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}) (Version: 2.6.1.4 - Intel)
IrfanView 64 (remove only) (HKLM\...\IrfanView64) (Version: 4.42 - Irfan Skiljan)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MixMeister Studio 7.6.1 (HKLM-x32\...\mmssetup_is1) (Version:  - MixMeister Technology LLC)
Mp3tag v2.80 (HKLM-x32\...\Mp3tag) (Version: v2.80 - Florian Heidenreich)
OKI Network Extension (HKLM-x32\...\{38ADB9A6-798C-11D6-A855-00105A80791C}) (Version: 1.00.000 - Okidata)
Payroll for Windows (HKLM-x32\...\{0B4CB0A5-8A41-4E95-9250-F04A335FEBF2}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{1BA6A551-A2E7-4EB4-8F2A-2984BADBFA42}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{25634E50-BD45-4F40-B7EB-E2516004F946}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{36FCF533-C372-4BC2-9F89-2959462D37AD}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{372DB16B-D275-41BD-BA9D-1EF898055B28}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{408C614A-5819-408E-915B-E681C6D22FC2}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{451F0344-EAB7-4C4A-B58A-98D7E13FF6DE}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5894E325-16F4-48B3-8CB6-3674838CF353}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5A2FB188-A7ED-422F-A87F-065AEDBD2007}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5CF8A037-78F9-41FD-9964-73EA935A97A4}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{6B2E0C35-C68D-4EE5-BFE1-29A3FAC7AA45}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{715ABF18-5952-4D96-9610-EAE4B3524CFA}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{767914A1-6D1D-4124-99D6-A21C36C120B8}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{82A62E97-3B16-4A1A-B05F-240AFCD526E7}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{86B8D2D3-88A8-4AE8-ABF9-560B75BF9934}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{9EA8B54B-31A1-41AD-8F37-1CA90B736582}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{A6C0F932-43C4-404F-8748-90682CE7DE2A}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{A706253A-D766-4234-B4D9-C2283FE84595}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{B30178D6-2955-4D2C-8F37-9C91AAD6B778}) (Version: 20.01 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{E3E26B45-6CD7-4142-9630-A103D7161982}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{E8A47446-CA8D-49A3-8924-026C7956AC66}) (Version: 21.00 - Sage (UK) Limited) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.103 - Trusteer) Hidden
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.92.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5987 - Realtek Semiconductor Corp.)
Sage 50 Accounts 2016 (HKLM-x32\...\InstallShield_{12CE83F7-1A7F-4728-91CA-99E7DF84B2DC}) (Version: 22.0.9.268 - Sage (UK) Ltd)
Sage 50 Accounts Payments Integration (HKLM-x32\...\{52BB890D-489D-4952-860A-21FBA5F89AF6}) (Version: 1.0.0.0 - Sage (UK) Ltd) Hidden
Sage 50 Accounts Sage ID Integration (HKLM-x32\...\{5F090D87-3F9E-443A-8C24-2B08D1971FDD}) (Version: 1.1.0.0 - Sage (UK) Ltd) Hidden
Sage 50 Payroll (HKLM-x32\...\{2970830C-722D-42D5-9591-D1CD2424D78F}) (Version: 20.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{3D54D8C8-1EF1-4953-B5EF-DFB8953C5B07}) (Version: 21.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{A9C5E872-5EC5-4874-921A-0A2C47B52F98}) (Version: 20.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{BC1E0927-3464-46D9-A897-18CFF8413EF3}) (Version: 21.03 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{FD27B5BB-72CD-44BD-B139-10695D6E7C65}) (Version: 22.00 - Sage (UK) Ltd.)
Sage Payroll for Windows (HKLM-x32\...\{E2A38BC2-3C2C-484D-A747-8C03ED51C1A3}) (Version: 6.00 - Sage)
SageSDataServerInstall (HKLM-x32\...\{AACC64AD-B31A-485B-A0EF-3273C3633604}) (Version: 1.00.0000 - Sage)
SBDDesktopUpdateInstaller (HKLM-x32\...\{DD16B9AD-FEE2-405D-9E4C-62D44042C422}) (Version: 12.1.586.0 - SBDDesktopUpdateInstaller) Hidden
SDataConfigAddInInstaller (HKLM-x32\...\{FE71361E-8B8F-4A1B-8D4D-B00C7A082428}) (Version: 12.1.586.0 - SDataConfigAddInInstaller) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1609.103 - Trusteer)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.9.17 - Tweaking.com)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
**** End of log ****

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#22
phillpower2

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I will go as far to say that this is almost certainly not hardware related, lets see what SFC reported;

 

Go to C:\Windows\Logs\CBS folder. You'll see CBS.log file.

 

Any file will be quite large so please upload it to http://www.mediafire.com/ and then post the download link here for us.

 

How to use mediafire  http://en.kioskea.ne...es-to-mediafire

 

NB: You would have been best to partition your HDD to keep your personal and work related software away from each other, Rapport for example is a good safety measure for online banking but a complete pain in the proverbial for domestic computer use, I speak from experience here as well btw.


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#23
thefunkateer

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Link to cbs log here https://www.mediafir...bxces6g3a4eooka

 

I went through the WMP reinstall process and all seems well.  I don't have any artwork to paste so I can't test that specific issue right now but everything else seems to be working correctly so far.

 

The PC was used at work but work PCs were upgraded and I brought this home as it was superior to my ageing home PC.  I need to keep the Sage software but I am happy to remove Rapport if you think it might be advantageous?

 

Will continue 'testing' and report back as and when I encounter problems.

 

Many thanks.


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#24
phillpower2

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No errors reported in the CBS log only Info warnings which tell us that there has been issues but none so bad as to make Windows unbootable.

 

WMP info acknowledged  :thumbsup:

 

Get rid of Rapport and keep Sage, the latter is not likely to cause any conflicts.

 

Can you do the following for us;

 

Uninstall Rapport.

Check for and install any/all important Windows 7 updates.

Have MSE check for updates and carry out a full scan of your computer.

Post back with an update for us when all of the above have been done.


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#25
thefunkateer

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Some progress phillpower2!

 

Rapport uninstalled.

One Windows update installed.

MSE completed full update followed by Full Scan and reported no issues found.

 

I did an album artwork paste in WMP and had the same hanging problem (resulting in a forced reboot), but have then tried other activities in Word (that were previously causing the hanging) without issue.

 

I will investigate other scenarios and report back to you.  Let me know in the meantime if there are further things I can be trying.

 

All the best.


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#26
phillpower2

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Still a mystery why you were not able to do a clean boot so we should try checking another way in case there is still something tripping WMP up.

 

Post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.

 

Tutorial here


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#27
thefunkateer

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AutoRuns procedure completed and Txt file attached. (NB - Attachment updated after initial post as I had not run AutoRuns as Admin)

 

I also experienced something new when using Word.  I mentioned previously that when I opened Word files saved on the SSD they are now opening correctly whereas before they would cause hanging.  So I tried another Word task that had previously been causing hanging and that is 'saving' or 'saving as' a file to the SSD.  Now when I try this the PC doesn't hang but instead it pops up a box saying "You Can't Save Here.  Please Choose Another Location."  It will happily let me save to my internal HDD and my USB Memory stick.

Attached Files


Edited by thefunkateer, 01 December 2016 - 08:11 AM.

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#28
phillpower2

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Autoruns is nice and clean.

 

"You Can't Save Here.  Please Choose Another Location." 

 

 

See Vista blog here which also covers W7.

 

Can you post the full model name or number of the Dell so we can check for driver updates.


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#29
thefunkateer

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Hi phillpower2

 

We're definitely making progress. Having read up on the 'save' blog I went back to Word and tried a few saves and saves as and lo and behold, they all worked fine (without me doing anything differently).  I tested saving to various places on the SSD and they all saved as asked.  So I'm not sure why but that problem seems to have resolved itself.

 

The PC is a Dell Optiplex 3020 with Intel Core i3-4150 CPU @ 3.50GHz, 4GB RAM and 64-bit OS.  I use the Dell website to keep it up to date though I have had an issue with two drivers.  Each time I go to the 'Detect Drivers' Dell Support Page it tells me I need;

Chipset - Intel 8 Series Chipset Device Driver Software

Video - AMD Radeon HD 8490 and HD 8570 Graphics Driver

 

The Chipset Driver downloads and installs , after which I do a restart.  Yet when I go back to the Support page it tells me I still need this driver.  So I go round and round in the cycle but it always tells me I need it.  I have tried both auto and manual installs.

 

The Video driver always fails if I auto install but if I download the alternative zipped driver package and run manually from there it says it has installed fine.  However, when I go back to the Dell Support page it still tells me I need it.


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#30
phillpower2

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Hello thefunkateer,

 

We're definitely making progress. Having read up on the 'save' blog I went back to Word and tried a few saves and saves as and lo and behold, they all worked fine (without me doing anything differently).  I tested saving to various places on the SSD and they all saved as asked.  So I'm not sure why but that problem seems to have resolved itself.

 

 

I`d hardly say that the issue resolved itself without me making the suggestion and yourself then carrying out the steps required  :lol:

 

If nothing else is amiss I would not worry about the drivers, see my canned text below;

 

 
Avoid using any software that automatically updates your system.
 
Please note that drivers should never be updated unless it is to address a known issue, if a driver is installed needlessly you can end up creating the very issue that the updated driver was intended to correct, rolling back to the previous driver does not always work and waiting for the next driver update can take some time and may also not resolve the issue. 
 
Where possible, always obtain drivers directly from the provider of your hardware/software and only use drivers or patches from third parties for older or no longer supported hardware/software.

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