[CatalystGD]

Alright;  my computer has a virus, and every time I boot it up I'm able to log in. When I'm at the desktop screen (running windows 10, by the way) it takes about 20 seconds for my computer to completely go to a blue screen and give me the face. It then says that ndistpr64.sys failed, although this is a malware .sys file. My question is how to remove this file when I can't do anything on my computer without it going to a blue screen, and how do I get all of the potential threats out of my computer if I can't download any kind of clean-up software? If anyone could help this would be super helpful (I miss my laptop). PLEASE PLEASE PLEASE HELP THIS IS DRIVING ME ABSOLUTELY INSANE!! AHHH!

Edited by CatalystGD, 15 May 2017 - 02:01 PM.

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Hello CatalystGD and

My name is Bruce1270 and I will be helping you with your malware problem.

A few things before we get started.

• Please read all instructions carefully. If there is anything you do not understand please ask me first before doing anything.
• Please be patient. I am a volunteer who does this in my spare time so I will try to get back to you as soon as possible.
• Please follow all instructions in the order given.
• Please do not install any other software unless advised. This may hinder the removal process.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• Please make sure you reply within 4 days to my responses, if there is no reply within 4 days, the topic will be closed and you will need to request the topic be reopened.
  
  
  Important!
  
  Please save or print off these instructions. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions!
  
  I would strongly recommend you back up your personal data and folders before we begin.
  
  Malware removal can be very long, complicated and may take multiple steps. I understand this may be frustrating but please stay with this topic until your machine is declared clean. The results will hopefully be very rewarding.
  As we go along please tell me how the computer is running now. Please be as descriptive as possible e.g. I'm still getting web redirects, I am unable to access the internet etc.
  
  OK. Let's move on.
  
  Are you able to start your infected PC in safe mode -
  How to boot into safe mode for windows 10
  
  Select Safe Mode with Networking.
  
  If successful download and run FRST for some logs to look over.
  
  Please download Farbar Recovery Scan Tool and save it to your Desktop.
  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
• Right click on the file and select run as administrator (if you don't have this option just double click the file to run it). When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from (this should be your desktop).
• Please copy (CTRL + C) and paste (CTRL + V) the FRST.txt log back here.
• The first time the tool is run it generates another log Addition.txt - also located in the same directory as FRST.exe.
• Please also paste that along with the FRST.txt into your reply.
  Note: Please do not attach any logs unless specifically requested. It's easier if you simply copy and paste them into your reply. It's OK if you have to use more than one post to do so.

[Bruce1270]

Hello CatalystGD and

My name is Bruce1270 and I will be helping you with your malware problem.

A few things before we get started.

• Please read all instructions carefully. If there is anything you do not understand please ask me first before doing anything.
• Please be patient. I am a volunteer who does this in my spare time so I will try to get back to you as soon as possible.
• Please follow all instructions in the order given.
• Please do not install any other software unless advised. This may hinder the removal process.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• Please make sure you reply within 4 days to my responses, if there is no reply within 4 days, the topic will be closed and you will need to request the topic be reopened.
  
  
  Important!
  
  Please save or print off these instructions. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions!
  
  I would strongly recommend you back up your personal data and folders before we begin.
  
  Malware removal can be very long, complicated and may take multiple steps. I understand this may be frustrating but please stay with this topic until your machine is declared clean. The results will hopefully be very rewarding.
  As we go along please tell me how the computer is running now. Please be as descriptive as possible e.g. I'm still getting web redirects, I am unable to access the internet etc.
  
  OK. Let's move on.
  
  Are you able to start your infected PC in safe mode -
  How to boot into safe mode for windows 10
  
  Select Safe Mode with Networking.
  
  If successful download and run FRST for some logs to look over.
  
  Please download Farbar Recovery Scan Tool and save it to your Desktop.
  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
• Right click on the file and select run as administrator (if you don't have this option just double click the file to run it). When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from (this should be your desktop).
• Please copy (CTRL + C) and paste (CTRL + V) the FRST.txt log back here.
• The first time the tool is run it generates another log Addition.txt - also located in the same directory as FRST.exe.
• Please also paste that along with the FRST.txt into your reply.
  Note: Please do not attach any logs unless specifically requested. It's easier if you simply copy and paste them into your reply. It's OK if you have to use more than one post to do so.