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Laptop hangs frequently

Hanging Malware

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#31
Hari Prahlad

Hari Prahlad

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Clock synced to Indian Standard Time

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#32
RKinner

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Ah India.  That explains the time difference.

 

Run Process Explorer (remember to right click and Run As Admin).  Click on the Process column header to sort things by name.  Scroll down and find MagicPlus_helper.exe. Right click on it and Kill Process.  Then see if you can now uninstall MagicPlus.  IF that doesn't work we will try to remove it like a virus with FRST.


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#33
Hari Prahlad

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Hi

 

Unable to remove MagicPlus through Process Explorer--3 attempts and it keeps coming back.  How do I do it through FRST?


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#34
RKinner

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The Idea was to kill the process with process explorer then try to remove Magicplus the usual way but we should be able to remove most of it with FRST:

 

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   2.91KB   0 downloads

Run FRST and press Fix
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.

 


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