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Laptop hangs frequently

Hanging Malware

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#31
Hari Prahlad

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Clock synced to Indian Standard Time

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#32
RKinner

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Ah India.  That explains the time difference.

 

Run Process Explorer (remember to right click and Run As Admin).  Click on the Process column header to sort things by name.  Scroll down and find MagicPlus_helper.exe. Right click on it and Kill Process.  Then see if you can now uninstall MagicPlus.  IF that doesn't work we will try to remove it like a virus with FRST.


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#33
Hari Prahlad

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Hi

 

Unable to remove MagicPlus through Process Explorer--3 attempts and it keeps coming back.  How do I do it through FRST?


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#34
RKinner

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The Idea was to kill the process with process explorer then try to remove Magicplus the usual way but we should be able to remove most of it with FRST:

 

Download the attached fixlist.txt to the same location as FRST

Attached File  fixlist.txt   2.91KB   2 downloads

Run FRST and press Fix
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.

 


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#35
Hari Prahlad

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Hi

 

Done as instructed. 

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#36
Hari Prahlad

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Addition log

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#37
RKinner

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Uninstall

 

Intel® Driver & Support Assistant

 

It doesn't work right on your PC.

 

You also probably need to clear the TPM.  See:

 

https://answers.micr...81-979e7ae37aa9

 

for several methods and also read the warning.

 

Are you getting a warning that your Windows Software needs to be activated?

 

Let's try Latency Monitor again and see if things look any better.


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#38
Hari Prahlad

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Did as instructed.

 

------------------------------------

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:01:32  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        USER
OS version:                                           Windows 8.1 , 6.3, build: 9600 (x64)
Hardware:                                             Aspire E5-573, Acer, ZORO_BH
CPU:                                                  GenuineIntel Intel® Core™ i3-5005U CPU @ 2.00GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  4016 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   20 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   1490.431237
Average measured interrupt to process latency (µs):   16.349784

Highest measured interrupt to DPC latency (µs):       1015.295480
Average measured interrupt to DPC latency (µs):       4.646566


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              37.5850
Driver with highest ISR routine execution time:       i8042prt.sys - i8042 Port Driver, Microsoft Corporation

Highest reported total ISR routine time (%):          0.003218
Driver with highest ISR total time:                   hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation

Total time spent in ISRs (%)                          0.006711

ISR count (execution time <250 µs):                   3474
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              2333.7450
Driver with highest DPC routine execution time:       Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%):          0.090812
Driver with highest DPC total execution time:         Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%)                          0.277222

DPC count (execution time <250 µs):                   58992
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                560
DPC count (execution time 1000-1999 µs):              20
DPC count (execution time 2000-3999 µs):              2
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 rundll32.exe

Total number of hard pagefaults                       4121
Hard pagefault count of hardest hit process:          2018
Number of processes hit:                              19


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       2.520066
CPU 0 ISR highest execution time (µs):                37.5850
CPU 0 ISR total execution time (s):                   0.013323
CPU 0 ISR count:                                      2116
CPU 0 DPC highest execution time (µs):                2333.7450
CPU 0 DPC total execution time (s):                   0.737698
CPU 0 DPC count:                                      45198
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       1.008894
CPU 1 ISR highest execution time (µs):                31.2250
CPU 1 ISR total execution time (s):                   0.005213
CPU 1 ISR count:                                      617
CPU 1 DPC highest execution time (µs):                1642.350
CPU 1 DPC total execution time (s):                   0.163459
CPU 1 DPC count:                                      8162
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.624691
CPU 2 ISR highest execution time (µs):                30.40
CPU 2 ISR total execution time (s):                   0.003301
CPU 2 ISR count:                                      392
CPU 2 DPC highest execution time (µs):                804.980
CPU 2 DPC total execution time (s):                   0.063668
CPU 2 DPC count:                                      3267
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.515856
CPU 3 ISR highest execution time (µs):                17.250
CPU 3 ISR total execution time (s):                   0.002904
CPU 3 ISR count:                                      349
CPU 3 DPC highest execution time (µs):                968.9550
CPU 3 DPC total execution time (s):                   0.057257
CPU 3 DPC count:                                      2947
_________________________________________________________________________________________________________
 


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#39
Hari Prahlad

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"Are you getting a warning that your Windows Software needs to be activated?"

No, please.


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