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PC Constantly Freezes & won't do anything (Resolved).


Best Answer gpl98a1 , 13 July 2020 - 06:07 PM

Ok, so just over a week now & no issues running as is, i think i can now say my issue is fixed. Thank you very much Phil, i don't know how else to thank you than just to say it, your help... Go to the full post »


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#1
gpl98a1

gpl98a1

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I've posted this in hardware as I suspect thats what it is.

 

Dell Inspiron 3650 Desktop - W10

 

PC working fine until Dell done a BIOS update a while ago then PC would not switch on, i replaced motherboard (all i could get was one from china)

 

The PC now turns on, can go for days without freezing but that's rare, usually takes a few seconds, minutes & if i'm lucky i get an hour.

 

I've done a PC reset & that's all - i'm not great with these things so hopefully someone can suggest something for me please?

 

Oh & i changed a hard disc as it seemed to fail a the same time, it was making a weird noise, this deffo helped but the problem is still there. An SSD is my main drive & a conventional one is my 2nd disc, it's the one that came with the PC from Dell so it should have a windows image on it

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#2
phillpower2

phillpower2

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If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

 

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1.    In Speccy, click File, and then click Publish Snapshot.

2.    In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box

 

 

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.


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#3
gpl98a1

gpl98a1

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Thank you for your help

 

Speccy Snapshot

 

 

Minitoolbox

MiniToolBox by Farbar  Version: 17-06-2016
Ran by stevie (administrator) on 15-04-2020 at 11:35:37
Running from "C:\Users\stevie\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 3650 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/15/2020 11:29:21 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/15/2020 11:26:53 AM) (Source: Microsoft-Windows-Perflib) (User: NT AUTHORITY)
Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 20944 and the required size was 29728.

Error: (04/14/2020 12:34:16 PM) (Source: ESENT) (User: )
Description: svchost (2208,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 12:29:03 PM) (Source: ESENT) (User: )
Description: svchost (5072,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 03:55:22 AM) (Source: ESENT) (User: )
Description: svchost (11504,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 03:26:22 AM) (Source: ESENT) (User: )
Description: svchost (2332,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 03:18:49 AM) (Source: ESENT) (User: )
Description: svchost (13908,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 03:13:49 AM) (Source: ESENT) (User: )
Description: svchost (11356,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 02:49:02 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/14/2020 02:40:57 AM) (Source: ESENT) (User: )
Description: svchost (5300,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.


System errors:
=============
Error: (04/15/2020 11:24:11 AM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/15/2020 11:24:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:18:52 PM on ‎4/‎14/‎2020 was unexpected.

Error: (04/14/2020 12:18:45 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/14/2020 12:18:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:13:30 PM on ‎4/‎14/‎2020 was unexpected.

Error: (04/14/2020 12:13:22 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/14/2020 12:13:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:05:41 PM on ‎4/‎14/‎2020 was unexpected.

Error: (04/14/2020 03:08:53 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NZKPSTSNW4P-Microsoft.XboxGamingOverlay.

Error: (04/14/2020 02:05:36 AM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/14/2020 02:05:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:33:11 PM on ‎4/‎12/‎2020 was unexpected.

Error: (04/12/2020 03:53:04 PM) (Source: Application Popup) (User: )
Description: ACPI5


Microsoft Office Sessions:
=========================
Error: (04/15/2020 11:29:21 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/15/2020 11:26:53 AM) (Source: Microsoft-Windows-Perflib)(User: NT AUTHORITY)
Description: C:\Windows\System32\perfts.dllLSM2094429728

Error: (04/14/2020 12:34:16 PM) (Source: ESENT)(User: )
Description: svchost2208,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 12:29:03 PM) (Source: ESENT)(User: )
Description: svchost5072,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 03:55:22 AM) (Source: ESENT)(User: )
Description: svchost11504,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 03:26:22 AM) (Source: ESENT)(User: )
Description: svchost2332,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 03:18:49 AM) (Source: ESENT)(User: )
Description: svchost13908,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 03:13:49 AM) (Source: ESENT)(User: )
Description: svchost11356,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 02:49:02 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/14/2020 02:40:57 AM) (Source: ESENT)(User: )
Description: svchost5300,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)


CodeIntegrity Errors:
===================================
  Date: 2020-04-15 11:34:33.087
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:34:33.086
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:34:26.745
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:34:26.744
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:34:24.688
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:34:24.687
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:30:13.404
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:30:13.403
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:30:06.266
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 11:30:06.265
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.006.20042 - Adobe Systems Incorporated)
Adobe Flash Player 32 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 32.0.0.363 - Adobe)
Apple Application Support (32-bit) (HKLM-x32\...\{6CF0CAEE-54B6-4D84-A055-3AF110F189D3}) (Version: 8.4 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{8B127943-89E7-4691-A7A4-D05807920A84}) (Version: 8.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6E93B248-22B6-48B2-A568-2E49C65B2EA4}) (Version: 13.5.0.20 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A3985C05-7386-411F-A4BF-32A73F37EB44}) (Version: 2.6.3.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Cardo Update 1.0.1 (HKLM-x32\...\{1df36462-58f9-538c-9cdd-480c8780cceb}) (Version: 1.0.1 - Cardo Systems Ltd.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
CPUID CPU-Z 1.90 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.90 - CPUID, Inc.)
Dell Digital Delivery Services (HKLM-x32\...\{2F67D318-DCDC-4D94-9048-37789F3C065B}) (Version: 4.0.51.0 - Dell Inc.)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\{17F0E5C2-638A-4645-A341-03E9C2FDCFF4}) (Version: 3.4.5.366 - Dell Inc.)
Dell Update (HKLM-x32\...\{5EBBC1DA-975F-44A0-B438-F325BCD45577}) (Version: 3.0.1 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 81.0.4044.92 - Google LLC)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1914.12.0.1255 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.9.1053 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.52.230.1 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{c6de84fd-ece7-4c2a-9f06-8cabe7ab79a0}) (Version: 1.52.230.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{0D06308C-E718-4037-ADA7-FD33A9909D05}) (Version: 12.10.5.12 - Apple Inc.)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.9060.3 - Waves Audio Ltd.) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.12624.20382 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.232.1124.0010 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 75.0 (x64 en-GB) (HKLM\...\Mozilla Firefox 75.0 (x64 en-GB)) (Version: 75.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 70.0 - Mozilla)
NVIDIA GeForce Experience 3.13.1.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.13.1.30 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20382 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Product Registration (HKLM\...\{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.31214 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 10.19.627.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8142 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN and Bluetooth Driver (HKLM-x32\...\{6BFBB929-C278-42B3-8065-FF1178E071B8}) (Version: 13.219.243 - REALTEK Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
UpdateAssistant (HKLM\...\{F339C545-24DC-4870-AA32-6EB6B0500B95}) (Version: 1.24.0.0 - Microsoft Corporation) Hidden
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 8139.25 MB
Available physical RAM: 4403.23 MB
Total Virtual: 11211.25 MB
Available Virtual: 6494.29 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:436.62 GB) (Free:279.2 GB) NTFS
3 Drive e: (OS) (Fixed) (Total:921 GB) (Free:858.86 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-VGNMADO

Administrator            DefaultAccount           Guest                    
sabri                    stevie                   WDAGUtilityAccount       


**** End of log ****

 

Attached Thumbnails

  • IMG_8545.JPG

Edited by gpl98a1, 15 April 2020 - 02:14 PM.

  • 0

#4
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 23,832 posts

We can see a few things going on but will address the one that could be causing the shut downs first.

 

There are both weak and high voltages showing which would explain the behaviour, no way should Dell have shipped these computers with an add on GPU but only a 240W PSU and a cheap Chinese one at that.

 

Suggestion, try removing the add on video card from the motherboard and connecting your screen to the appropriate video port on the MB, reassemble, power up, test then post back with an update for us.

 

Voltage
CPU CORE: 1.696 V
MEMORY CONTROLLER: 1.664 V
+3.3V: 2.976 V
+5V: 5.000 V
+12V: 11.392 V
+5V HIGH THRESHOLD: 4.059 V

  • 0

#5
gpl98a1

gpl98a1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 79 posts

Thank you.

 

Yes this is the PSU that was supplied with the PC, i know very little about hardware or software TBH but i'm pretty certain aftermarket higher powered ones are nigh on impossible to find, same with the motherboard.

 

I havent altered it from the way it came when i bought it

 

Ps. I had 2 frozen screens even trying to reply to this topic, that's before i took the graphics card out

 

Speccy

 

 

Voltage
CPU CORE: 1.712 V
MEMORY CONTROLLER: 1.680 V
+3.3V: 2.976 V
+5V: 5.000 V
+12V: 11.392 V
+5V HIGH THRESHOLD: 4.086 V

 

 

 

MiniToolBox

MiniToolBox by Farbar  Version: 17-06-2016
Ran by stevie (administrator) on 15-04-2020 at 19:41:53
Running from "C:\Users\stevie\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 3650 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/15/2020 02:58:54 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary WinQuic.

System Error:
The resource loader failed to find MUI file.
.

Error: (04/15/2020 02:47:52 PM) (Source: ESENT) (User: )
Description: svchost (3200,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/15/2020 02:41:07 PM) (Source: ESENT) (User: )
Description: svchost (10044,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/15/2020 01:23:48 PM) (Source: ESENT) (User: )
Description: svchost (14096,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/15/2020 11:59:55 AM) (Source: ESENT) (User: )
Description: svchost (6900,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/15/2020 11:39:06 AM) (Source: ESENT) (User: )
Description: svchost (4900,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/15/2020 11:29:21 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/15/2020 11:26:53 AM) (Source: Microsoft-Windows-Perflib) (User: NT AUTHORITY)
Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 20944 and the required size was 29728.

Error: (04/14/2020 12:34:16 PM) (Source: ESENT) (User: )
Description: svchost (2208,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/14/2020 12:29:03 PM) (Source: ESENT) (User: )
Description: svchost (5072,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.


System errors:
=============
Error: (04/15/2020 07:36:46 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/15/2020 07:36:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:21:57 PM on ‎4/‎15/‎2020 was unexpected.

Error: (04/15/2020 05:21:49 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/15/2020 05:21:57 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:44:18 PM on ‎4/‎15/‎2020 was unexpected.

Error: (04/15/2020 11:24:11 AM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/15/2020 11:24:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:18:52 PM on ‎4/‎14/‎2020 was unexpected.

Error: (04/14/2020 12:18:45 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/14/2020 12:18:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:13:30 PM on ‎4/‎14/‎2020 was unexpected.

Error: (04/14/2020 12:13:22 PM) (Source: Application Popup) (User: )
Description: ACPI5

Error: (04/14/2020 12:13:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:05:41 PM on ‎4/‎14/‎2020 was unexpected.


Microsoft Office Sessions:
=========================
Error: (04/15/2020 02:58:54 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary WinQuic.

System Error:
The resource loader failed to find MUI file.

Error: (04/15/2020 02:47:52 PM) (Source: ESENT)(User: )
Description: svchost3200,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/15/2020 02:41:07 PM) (Source: ESENT)(User: )
Description: svchost10044,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/15/2020 01:23:48 PM) (Source: ESENT)(User: )
Description: svchost14096,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/15/2020 11:59:55 AM) (Source: ESENT)(User: )
Description: svchost6900,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/15/2020 11:39:06 AM) (Source: ESENT)(User: )
Description: svchost4900,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/15/2020 11:29:21 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422302

Error: (04/15/2020 11:26:53 AM) (Source: Microsoft-Windows-Perflib)(User: NT AUTHORITY)
Description: C:\Windows\System32\perfts.dllLSM2094429728

Error: (04/14/2020 12:34:16 PM) (Source: ESENT)(User: )
Description: svchost2208,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/14/2020 12:29:03 PM) (Source: ESENT)(User: )
Description: svchost5072,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)


CodeIntegrity Errors:
===================================
  Date: 2020-04-15 19:40:27.042
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:40:27.041
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:40:26.243
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:40:26.242
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:38:27.215
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:38:27.213
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-04-15 19:38:26.399
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  Date: 2020-04-15 19:38:26.398
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  Date: 2020-04-15 19:38:26.226
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  Date: 2020-04-15 19:38:26.224
  Description: Code Integrity determined that a process (\Device\HarddiskVolume10\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume10\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.006.20042 - Adobe Systems Incorporated)
Adobe Flash Player 32 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 32.0.0.363 - Adobe)
Apple Application Support (32-bit) (HKLM-x32\...\{6CF0CAEE-54B6-4D84-A055-3AF110F189D3}) (Version: 8.4 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{8B127943-89E7-4691-A7A4-D05807920A84}) (Version: 8.4 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6E93B248-22B6-48B2-A568-2E49C65B2EA4}) (Version: 13.5.0.20 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A3985C05-7386-411F-A4BF-32A73F37EB44}) (Version: 2.6.3.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Cardo Update 1.0.1 (HKLM-x32\...\{1df36462-58f9-538c-9cdd-480c8780cceb}) (Version: 1.0.1 - Cardo Systems Ltd.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
CPUID CPU-Z 1.90 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.90 - CPUID, Inc.)
Dell Digital Delivery Services (HKLM-x32\...\{2F67D318-DCDC-4D94-9048-37789F3C065B}) (Version: 4.0.51.0 - Dell Inc.)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\{17F0E5C2-638A-4645-A341-03E9C2FDCFF4}) (Version: 3.4.5.366 - Dell Inc.)
Dell Update (HKLM-x32\...\{5EBBC1DA-975F-44A0-B438-F325BCD45577}) (Version: 3.0.1 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 81.0.4044.92 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{60c073df-e736-4210-9c3a-5fc2b651cef3}) (Version: 10.1.1.7 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1914.12.0.1255 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.9.1053 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.52.230.1 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{c6de84fd-ece7-4c2a-9f06-8cabe7ab79a0}) (Version: 1.52.230.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{0D06308C-E718-4037-ADA7-FD33A9909D05}) (Version: 12.10.5.12 - Apple Inc.)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.9060.3 - Waves Audio Ltd.) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.12624.20382 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.232.1124.0010 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (HKLM-x32\...\{6e8f74e0-43bd-4dce-8477-6ff6828acc07}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 75.0 (x64 en-GB) (HKLM\...\Mozilla Firefox 75.0 (x64 en-GB)) (Version: 75.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 70.0 - Mozilla)
NVIDIA GeForce Experience 3.13.1.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.13.1.30 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20382 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.12624.20320 - Microsoft Corporation) Hidden
Product Registration (HKLM\...\{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10125.31214 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 10.19.627.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8142 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN and Bluetooth Driver (HKLM-x32\...\{6BFBB929-C278-42B3-8065-FF1178E071B8}) (Version: 13.219.243 - REALTEK Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
UpdateAssistant (HKLM\...\{F339C545-24DC-4870-AA32-6EB6B0500B95}) (Version: 1.24.0.0 - Microsoft Corporation) Hidden
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 8099.25 MB
Available physical RAM: 4693.38 MB
Total Virtual: 11171.25 MB
Available Virtual: 7575.3 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:436.62 GB) (Free:279.4 GB) NTFS
3 Drive e: (OS) (Fixed) (Total:921 GB) (Free:858.86 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-VGNMADO

Administrator            DefaultAccount           Guest                    
sabri                    stevie                   WDAGUtilityAccount       


**** End of log ****

 


Edited by gpl98a1, 15 April 2020 - 02:14 PM.

  • 0

#6
phillpower2

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How have things been since you removed the GPU.

 

Not sure what the info is below your PS, can I ask that you only post what is asked for, things can get confusing otherwise, thanks.


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#7
gpl98a1

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Ok, sorry i thought you wanted all the same info again from both programmes.

 

It's running fine so far, but it may take days before it freezes again. It's a good sign so far though. Do the voltages seem more normal now in your opinion?

 

Do i heed to replace the GPU? My PC is mainly used for internet & storing photographs on.


Edited by gpl98a1, 15 April 2020 - 02:15 PM.

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#8
gpl98a1

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Sorry to report i've just had another freeze, was trying to back my phone up through iTunes 


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#9
phillpower2

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Voltages still look off but that could be Dell software and Speccy not getting on

See how things go for a couple of days and if you can manage using just the onboard video don`t replace anything, 240W is enough without the add on GPU.


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#10
phillpower2

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See if you are able to run the built in Dell Diagnostic Tools, info here

 

Retiring for the evening now but will check back asap tomorrow


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#11
gpl98a1

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Thanks Phil.

 

Just a quick update, it's freezing when trying to run the Dell Diagnostic tool, i'm starting to think my processor is fried?

 

When i rang the ever so helpful Dell people after the BIOS update goofed my PC up they mentioned, i think, a voltage surge may have damaged my motherboard? Could have affected the processor too maybe & as said i replaced a hard drive too.

 

I'll try the diagnostic tool again


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#12
gpl98a1

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It froze again on the Dell tool, both times at the 'Fixed Transformation and Lighting Test', 48% & 44%


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#13
phillpower2

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Three possible causes, drivers, weak graphics solution, weak PSU.

 

Easiest to do first, create a new system restore point, download and install the Intel UHD Graphics Driver from here re run the Dell diagnostic tool but this time just test the graphics.

 

When you post back with an update, can you also let us know if the power on button has been blinking at all. 


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#14
gpl98a1

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I've created a restore point as per the attached screenshot, it just allowed me to create it for 1 hard drive

 

I then went download the Intel UHD Graphics Driver but it won't let me install it. A notepad txt file appeared which i have attached - sorry if this is extra information but i thought you needed to know

Attached Thumbnails

  • Rest Point.png
  • OS not supported.png

Attached Files


Edited by gpl98a1, 16 April 2020 - 08:04 AM.

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#15
gpl98a1

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I ran the video card test anyway & it froze at 8.41

Attached Thumbnails

  • Vid Card Test.png

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