[pewsey80]

Toshiba Satellite Pro A300 model number psaj1e 01900xen

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When I click on fix it says what is the operating system and ask me to choice a number from 1-8 but they are in a variety of languages

[pewsey80]

When I click on fix it says what is the operating system and ask me to choice a number from 1-8 but they are in a variety of languages

[pewsey80]

I have not chosen anything but have let the clock run down. I have now started reatogo

[Essexboy]

At this stage all I can recommend is backup your data to a USB or CD via Reatogo. Then re-install from the recovery partition

I will be happy to assist in this if you wish

ALL DATA WILL BE ERASED ON YOUR HARD DRIVE IF YOU PROCEED. YOU WILL NEED TO ENSURE THAT YOU HAVE THE POWER ADAPTER PLUGGED IN. DO NOT SWITCH OFF OR RESTART YOUR COMPUTER DURING THIS PROCESS.


1) Hold down the power button for 10 (ten) seconds to switch off your machine.

Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.

2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.

3) When the machine Starts beeping; release the 0 key.

4) When prompted by the warning screen; select Yes to continue with the system recovery.

5) Select Recovery of Factory Default Software; click Next.

6) Select Recover to out-of-box state. Click Next again.

7) Click Next to Start recovery.

[pewsey80]

If you can help me get my files off that would be great. I would like to make 2 backups cd and portable hard drive....just to make sure I have them and to check before deleting anything. Can you help?

[pewsey80]

My wife usually saves files to my documents under the log in name louise.norbury. She works for a business and the computer syncs when she gets to work. I have gone into handy recovery but cannot find her folders. Any ideas? as I cannot save them....

[Essexboy]

If they are synched with the work files then then just create a blank folder - then when she synchs at work all files should be downloaded. What programme does she use that synchs them ?

[pewsey80]

She can't remember what it is. Does that mean that her folders would be safe at work on the server or something

[Essexboy]

That is correct it will have all files up until the last time she synched - anything done after that will not be present

[pewsey80]

Is it recommended to try and recover the files anyway as a back up and how would i do this,

[Essexboy]

What sort of files are they - and do you know the location ?

But to be sure I would back up the following folders in toto

C:\WINDOWS\system32\config\systemprofile\Application Data\OpenOffice.org
C:\Documents and Settings\Louise.Norbury\Application Data\Hermitech Laboratory
C:\Documents and Settings\Louise.Norbury\Application Data\InterVideo
C:\Documents and Settings\Louise.Norbury\Application Data\TeamViewer
C:\Documents and Settings\Louise.Norbury

[pewsey80]

Would I use reatogo to do this and then back then on my USB and Cd and then follow instruction for restore from partition. She says she has stored them on louise.norbury on my documents.

[Essexboy]

Yes use Reatogo to copy all the folders to CD/USB including this one C:\Documents and Settings\Louise.Norbury\my documents

Check this page first to ensure that all you need is backed up

Once you are happy that you have all you need then restore

[pewsey80]

Most of her files are on c:/documents and settings/louise.norbury\recent
but most files are 1kb and just have shortcuts Where are the files???

[Essexboy]

If you right click the shortcuts and select properties it will show the location (Target)