[wayneman50]

Kaspersky Online Scanner is doing a "database update" right now, and it's been about a half hour already. Is that right?

[Advertisements]

Yes, around 200MB of it. It depends on speed of your internet connection.

[Render]

Yes, around 200MB of it. It depends on speed of your internet connection.

[wayneman50]

"The update has failed. The program could not be started...start the program again...
"ERROR: Anti-virus database was updated after license expiry."

OK, I'll try it again.

[wayneman50]

System information
Update
Scan
Critical areas
My Computer
Folder...
File...

Report
Support
Help
SettingsUpdateNew viruses, Trojans and other malware appear in the world every day; therefore, it is extremely important to keep the databases up-to-date.Database information

Database date:

Records in database:

Program download and update (100%)

Size of updates: 1 KB
Downloaded: 1 KB
Program work files are loaded. The program is started.
Database update (100%)


Size of updates: 0 KB
Downloaded: 0 KB
Last start: never
Status: failed
The program is starting. Please wait...
Updates source is selected: http://www.kaspersky.com
File download: packages/kos-extras.jar
The program is started.

Updating the anti-virus database. Please wait...

Update has failed The program could not be started. Please close the window of Kaspersky Online Scanner 7.0 and start the program again from the web site of Kaspersky Lab. Successful updating of Kaspersky Online Scanner 7.0 and scanning of your computer requires uninterrupted Internet connection. Please make sure that the Internet connection is established. [ERROR: License has expired]Scan Scan statistics

Objects scanned: 0

Threats found: 0

Infected objects found: 0

Suspicious objects found: 0

Scan duration: 00:00:00
Scan beginning
Scanning in progress (0%)
Select the area for scanning in the Scan section of the left window part.

Last start:
Status:
Please wait, scanning can take some time depending upon the size of the area to scan. You can continue work with other browser windows.

Scanning:
Path:
Configure | View report | Stop scanning
Attention! Anti-virus scanning may be unavailable if your computer already has another anti-virus application installed and running. Please deactivate the anti-virus software installed on your computer and start Kaspersky Online Scanner 7.0 again from the web site of Kaspersky Lab. ReportThe report contains information about threats detected on your computer. To go to the Virus Encyclopedia web site, please disable pop-up blocking in your browser.
- infected object - suspicious object
InformationWelcome to Kaspersky Online Scanner 7.0! You can use this application to check your computer for the presence of viruses and other malicious programs for free.SupportIf you have questions, comments or suggestions regarding Kaspersky Online Scanner 7.0, please contact us.About Kaspersky Online Scanner 7.0

Version: 7.0.26.13

Database date:

Operating system: Microsoft (build 7600)

Community forum
Go to the web forum of Kaspersky Lab.
Virus Encyclopedia
News and detailed information about threats are available at Viruslist.com.
View information
Attention!

Kaspersky Online Scanner 7.0 is already started on this computer.
SettingsScan computer for the presence of these threats:
Viruses, worms, Trojans, rootkits
Spyware, adware, dialers and other riskware

Scan compound objects (not applicable for single files selected individually):
Archives
E-mail databases

[Render]

OK. Try with ESET instead:

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
• Click Start
• When asked, allow the ActiveX control to install
• Click Start
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
• Copy and paste that log as a reply to this topic

[wayneman50]

1. "Another anti-virus software was detected: Windows Defender" I checked and Defender is turned off. What is "Defender"?

2. Under advanced settings, "Enable anti-stealth technology" was checked as a default. I unchecked it.

I am proceding with the scan.

[Render]

"Another anti-virus software was detected: Windows Defender" I checked and Defender is turned off. What is "Defender"?

Windows Defender, formerly known as Microsoft AntiSpyware, is a software product from Microsoft to prevent, remove, and quarantine spyware in Microsoft Windows. It is included and enabled by default in Windows Vista and Windows 7, and is available as a free download for Windows XP and Windows Server 2003. (From Wikipedia)

Under advanced settings, "Enable anti-stealth technology" was checked as a default. I unchecked it.

OK.

Please let me know the result.

[wayneman50]

On Step 2 out of 4, I got "Unexpected error 101".

[Render]

Huh. We don't have luck with those scanners. OK. Here is another one.

Please go HERE to run Panda's TotalScan

• Select the bubble for Full scan
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• Then the scan will begin
• When the scan completes, click the Save button on the right of Scan details
• Save it to a convenient location. Post the contents of the TotalScan report

Fingers crossed

[wayneman50]

"Sorry, updating is incomplete due to an error. Please try again."

I tried several times.

I do have my Security Essentials real-time protection turned off, in case you were wondering.

[Render]

OK. We will try different way this time.

Download AVPTool from Here to your desktop

Run the program you have just downloaded to your desktop (it will be randomly named )

• On the first tab select all elements down to including Computer and then select start scan
• Once it has finished select report and post that.

[wayneman50]

I had a strange message while I was running the setup. I forgot already, but it was something to do with saying that my internet connection was no longer working. There's nothing wrong with it.

The scan is running.

[wayneman50]

Autoscan: completed 18 minutes ago (events: 2, objects: 414459, time: 02:30:43)
2/11/2011 7:57:08 PM Task started
2/11/2011 10:27:51 PM Task completed

[Render]

It seems that your computer is clean. Now you can proceed with re-formating of your infected PC. If you need further assistance just ask.

[wayneman50]

Great! Thank you! I do not plan to reformat the old pc at this time. I want to keep the hard drive around in case there are any more files I forgot to move.

I would like to scan my work laptop to see if that is clean. I'm not aware of any problems. That has Windows XP. What do you recommend? As I said before, I'm a software analyst in the IT dept. The desktop guys don't know much about viruses. They would just reimage the disc. The more I think about it, I would like to save them that trouble if the laptop is clean.