[Lady_Rocker]

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

CompatTelRunner.exe 44.75 93,420 K 84,900 K 10784 Microsoft Compatibility Telemetry Microsoft Corporation (Verified) Microsoft Corporation

System Idle Process 29.43 0 K 4 K 0

procexp64.exe 17.02 39,500 K 60,764 K 5840 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 3.05 61,736 K 45,616 K 948 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Interrupts 1.90 0 K 0 K n/a Hardware Interrupts and DPCs

csrss.exe 1.70 5,120 K 5,232 K 632 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

System 1.07 128 K 60 K 4

chrome.exe 0.59 70,808 K 133,000 K 11452 Google Chrome Google Inc. (Verified) Google Inc

explorer.exe 0.12 62,660 K 80,460 K 4356 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.08 90,976 K 150,628 K 10620 Google Chrome Google Inc. (Verified) Google Inc

AvastSvc.exe 0.05 142,128 K 40,832 K 1636 avast! Service AVAST Software (Verified) AVAST Software a.s.

svchost.exe 0.05 40,052 K 50,964 K 1020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

conhost.exe 0.04 1,340 K 684 K 12908 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.04 84,108 K 109,196 K 12220 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.02 39,376 K 50,896 K 9396 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe 0.02 54,772 K 59,340 K 388 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

AvastUI.exe 0.01 16,796 K 18,188 K 5948 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

svchost.exe 0.01 7,976 K 12,472 K 1180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

lsass.exe 0.01 7,404 K 10,924 K 744 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

taskhostw.exe 0.01 7,480 K 10,296 K 3908 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

AvastUI.exe < 0.01 16,220 K 17,288 K 9448 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

smartscreen.exe < 0.01 10,784 K 24,104 K 192 SmartScreen Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 10,960 K 15,444 K 816 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 12,680 K 17,588 K 1036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe < 0.01 1,532 K 2,136 K 512 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 17,276 K 15,944 K 360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe < 0.01 1,956 K 26,792 K 4184 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

afwServ.exe < 0.01 8,460 K 9,848 K 2236 avast! firewall service AVAST Software (Verified) AVAST Software a.s.

PhotoshopElementsFileAgent.exe < 0.01 2,768 K 1,216 K 2432 (Verified) Adobe Systems Incorporated

WmiPrvSE.exe 8,344 K 13,668 K 6204 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 2,280 K 8,152 K 10812 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WinStore.Mobile.exe Suspended 19,500 K 1,340 K 260 Store Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

winlogon.exe 2,360 K 5,096 K 680 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 1,992 K 2,524 K 6456 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,072 K 1,172 K 616 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher

unsecapp.exe 1,344 K 2,908 K 6156 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

unsecapp.exe 1,424 K 2,808 K 9960 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 6,436 K 6,188 K 6408 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 3,964 K 6,060 K 2044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 20,532 K 38,392 K 1452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,928 K 7,368 K 1556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 7,876 K 9,560 K 872 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,492 K 5,236 K 1488 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 8,936 K 15,800 K 2464 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,404 K 5,744 K 1400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 14,272 K 20,528 K 2452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,132 K 8,616 K 9084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 18,908 K 23,132 K 72 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,940 K 2,644 K 2352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,648 K 3,524 K 3192 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 10,792 K 10,736 K 1396 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe 6,732 K 4,864 K 2028 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 456 K 484 K 340 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher

SkypeHost.exe Suspended 46,736 K 1,124 K 2076 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

sihost.exe 6,224 K 16,260 K 1200 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

sihost.exe 5,040 K 9,852 K 5412 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe 40,796 K 55,564 K 4740 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe Suspended 37,124 K 3,532 K 2140 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 18,560 K 3,832 K 5732 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

services.exe 3,316 K 5,636 K 736 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher

SearchUI.exe Suspended 51,452 K 58,236 K 4868 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

SearchUI.exe Suspended 68,272 K 6,080 K 7484 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 36,848 K 19,068 K 2956 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 21,872 K 38,252 K 4152 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 11,776 K 20,656 K 2732 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RtkAudioService64.exe 1,688 K 1,352 K 1440 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RichVideo64.exe 1,332 K 1,776 K 2696 RichVideo Module (Verified) CyberLink Corp.

RemindersServer.exe Suspended 7,844 K 7,584 K 2832 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows

RAVBg64.exe 5,948 K 3,120 K 1564 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RAVBg64.exe 5,956 K 3,408 K 1076 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

procexp.exe 2,676 K 10,136 K 4080 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

OSPPSVC.EXE 2,780 K 3,304 K 6568 Microsoft Office Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Corporation

opvapp.exe 2,052 K 1,692 K 3396 (No signature was present in the subject)

opvapp.exe 2,064 K 1,776 K 7060 (No signature was present in the subject)

OPBHOBrokerDsktop.exe 2,352 K 2,336 K 524 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OPBHOBrokerDsktop.exe 2,344 K 1,440 K 6932 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OneDrive.exe 5,068 K 7,024 K 10260 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation

OmniServ.exe 3,344 K 2,520 K 1188 HP SimplePass Service Softex Inc. (No signature was present in the subject) Softex Inc.

Memory Compression 304 K 120,444 K 2580

mDNSResponder.exe 1,592 K 3,068 K 2488 Bonjour Service Apple Inc. (Verified) Apple Inc.

LogonUI.exe 34,272 K 19,976 K 9428 Windows Logon User Interface Host Microsoft Corporation (Verified) Microsoft Windows

LockAppHost.exe 4,752 K 22,316 K 11084 LockAppHost Microsoft Corporation (Verified) Microsoft Windows

ijplmsvc.exe 1,216 K 1,356 K 2688 Inkjet Printer/Scanner/Fax Extended Survey Program Service (Verified) Canon Inc.

fontdrvhost.exe 816 K 884 K 752 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

fontdrvhost.exe 824 K 964 K 10176 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

explorer.exe 39,368 K 49,628 K 6096 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

dwm.exe 31,800 K 22,336 K 4268 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

DropboxUpdate.exe 2,008 K 1,900 K 5352 Dropbox Update Dropbox, Inc. (Verified) Dropbox

dllhost.exe 1,968 K 5,320 K 6396 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

dllhost.exe 1,820 K 2,148 K 6672 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

dasHost.exe 4,012 K 8,280 K 1892 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows

CompatTelRunner.exe 792 K 208 K 13288 Microsoft Compatibility Telemetry Microsoft Corporation (Verified) Microsoft Corporation

chrome.exe 2,828 K 9,184 K 12200 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 34,100 K 63,776 K 7132 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 32,472 K 63,036 K 868 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 25,740 K 55,756 K 6312 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,508 K 8,240 K 2368 Google Chrome Google Inc. (Verified) Google Inc

audiodg.exe 12,480 K 18,796 K 4788 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

atiesrxx.exe 1,388 K 1,600 K 1236 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,212 K 4,252 K 1668 AMD External Events Client Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,100 K 2,708 K 5448 AMD External Events Client Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

ApplicationFrameHost.exe 9,548 K 18,732 K 6780 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

[Advertisements]

What I need is the make and model number of the PC.

 

This latest update got us some improvement in Interrupts and System

 

Interrupts 1.90 0 K 0 K n/a Hardware Interrupts and DPCs

 

System 1.07 128 K 60 K 4

 

 

 

but left us with this CPU eater.

CompatTelRunner.exe 44.75 93,420 K 84,900 K 10784 Microsoft Compatibility Telemetry Microsoft Corporation (Verified) Microsoft Corporation

Apparently this newest CPU eater is some sort of customer experience report.  It's not anything essential and there are tons of complaints about it.   You can supposedly shut it off by disabling the task that runs it:

 

Search for:

 

task scheduler

 

hit Enter.

 

This should bring up Task Scheduler

 

Click on the arrow in front of Task Scheduler Library

 

It will open up and show you some more subfolders.  

 

Click on the arrow in front of Microsoft

 

Click on the arrow in front of Windows

 

Click on Customer Experience Improvement Program

 

You will see 3 tasks in the right pane.  Right click on each and Disable.

 

After you disable all three then reboot and make a new Process Explorer log.

[RKinner]

What I need is the make and model number of the PC.

 

This latest update got us some improvement in Interrupts and System

 

Interrupts 1.90 0 K 0 K n/a Hardware Interrupts and DPCs

 

System 1.07 128 K 60 K 4

 

 

 

but left us with this CPU eater.

CompatTelRunner.exe 44.75 93,420 K 84,900 K 10784 Microsoft Compatibility Telemetry Microsoft Corporation (Verified) Microsoft Corporation

Apparently this newest CPU eater is some sort of customer experience report.  It's not anything essential and there are tons of complaints about it.   You can supposedly shut it off by disabling the task that runs it:

 

Search for:

 

task scheduler

 

hit Enter.

 

This should bring up Task Scheduler

 

Click on the arrow in front of Task Scheduler Library

 

It will open up and show you some more subfolders.  

 

Click on the arrow in front of Microsoft

 

Click on the arrow in front of Windows

 

Click on Customer Experience Improvement Program

 

You will see 3 tasks in the right pane.  Right click on each and Disable.

 

After you disable all three then reboot and make a new Process Explorer log.

[Lady_Rocker]

Ok.. 
Make: HP All-in-One

Model: 22-3010

 

also, I see 4 tasks, not 3

 

Edited by Lady_Rocker, 16 August 2016 - 01:04 AM.

[RKinner]

You have the same PC as I do tho mine is probably older and running Win 7.  HP has some new drivers for your PC.  

 

http://support.hp.co...9/model/7784233

 

In particular there are a new Intel Chipset Support for Windows sp71613.exe and an  Audio driver sp71569.exe that HP claims are  for systems upgraded to Win 10.  You should probably get these right away since the high interrupts usually means a bad driver.  There's probably a graphic driver too but I don't know which one you need.

 

Go ahead and disable all 4 tasks.  Reboot and run process explorer again.

[Lady_Rocker]

after I updated some drivers.. oh, so I hope I did...
======================================================
 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 47.93 0 K 4 K 0

AvastSvc.exe 18.63 89,532 K 47,400 K 1112 avast! Service AVAST Software (Verified) AVAST Software a.s.

procexp64.exe 15.74 39,408 K 58,836 K 5560 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

System 9.43 128 K 752 K 4

dwm.exe 3.32 32,716 K 37,400 K 988 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Interrupts 2.56 0 K 0 K n/a Hardware Interrupts and DPCs

csrss.exe 2.16 2,252 K 3,960 K 672 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

explorer.exe 0.17 36,040 K 79,688 K 4464 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.02 46,836 K 60,368 K 552 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.02 18,648 K 29,908 K 676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.01 41,452 K 67,804 K 8 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

AvastUI.exe 0.01 13,512 K 12,036 K 5760 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

unsecapp.exe 0.01 1,288 K 6,492 K 1356 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

lsass.exe < 0.01 5,964 K 14,992 K 784 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

afwServ.exe < 0.01 7,592 K 7,388 K 2228 avast! firewall service AVAST Software (Verified) AVAST Software a.s.

PhotoshopElementsFileAgent.exe < 0.01 2,840 K 1,444 K 2324 (Verified) Adobe Systems Incorporated

WmiPrvSE.exe 4,820 K 11,944 K 980 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 2,668 K 8,232 K 7116 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,136 K 9,368 K 724 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,196 K 4,876 K 660 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher

taskhostw.exe 5,828 K 14,980 K 4172 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

SystemSettings.exe Suspended 18,144 K 39,384 K 8128 Settings Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 17,664 K 43,508 K 3832 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 11,440 K 25,048 K 1104 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 7,332 K 17,084 K 1180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 8,744 K 21,104 K 2576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,812 K 11,320 K 3672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 10,572 K 24,016 K 852 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 5,068 K 10,180 K 904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 15,296 K 26,272 K 572 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,608 K 14,648 K 2040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,520 K 11,592 K 1880 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,504 K 9,124 K 1676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,120 K 22,844 K 2348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,996 K 10,308 K 2332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,164 K 8,212 K 2560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,648 K 6,392 K 3184 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe 6,876 K 16,544 K 1964 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 492 K 908 K 396 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher

smartscreen.exe 8,140 K 13,256 K 3768 SmartScreen Microsoft Corporation (Verified) Microsoft Windows

SkypeHost.exe Suspended 32,712 K 12,552 K 5192 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

sihost.exe 5,940 K 22,336 K 1324 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe 45,056 K 76,816 K 4892 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 6,196 K 6,092 K 6804 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

services.exe 4,068 K 8,112 K 768 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher

SearchUI.exe Suspended 51,532 K 85,888 K 5088 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 27,040 K 19,732 K 1572 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 32,688 K 47,404 K 4304 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RtkAudioService64.exe 1,660 K 7,148 K 1752 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RichVideo64.exe 1,404 K 6,424 K 2544 RichVideo Module (Verified) CyberLink Corp.

RemindersServer.exe Suspended 8,948 K 17,964 K 5176 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows

RAVBg64.exe 6,020 K 13,540 K 1888 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

procexp.exe 2,704 K 9,840 K 6720 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

opvapp.exe 2,032 K 8,016 K 5412 (No signature was present in the subject)

OPBHOBrokerDsktop.exe 2,416 K 2,012 K 1920 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OmniServ.exe 3,464 K 12,220 K 1264 HP SimplePass Service Softex Inc. (No signature was present in the subject) Softex Inc.

Memory Compression 68 K 14,460 K 2772

mDNSResponder.exe 1,692 K 6,120 K 2364 Bonjour Service Apple Inc. (Verified) Apple Inc.

ijplmsvc.exe 1,208 K 5,632 K 2340 Inkjet Printer/Scanner/Fax Extended Survey Program Service (Verified) Canon Inc.

HxTsr.exe Suspended 5,752 K 21,568 K 6492 Microsoft Outlook Communications Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

HxMail.exe Suspended 37,216 K 47,240 K 3660 Microsoft Outlook Mail Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

HPSupportSolutionsFrameworkService.exe 42,796 K 44,492 K 4644 HP Support Solutions Framework Service HP Inc. (Verified) Hewlett-Packard Company

fontdrvhost.exe 792 K 2,860 K 1856 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

DropboxUpdate.exe 2,044 K 1,768 K 4044 Dropbox Update Dropbox, Inc. (Verified) Dropbox

dasHost.exe 3,836 K 12,448 K 2864 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows

csrss.exe 1,592 K 4,036 K 556 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

audiodg.exe 12,524 K 18,032 K 3868 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

atiesrxx.exe 1,276 K 5,336 K 1312 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,172 K 9,060 K 1372 AMD External Events Client Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

ApplicationFrameHost.exe 10,540 K 23,792 K 6916 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

[RKinner]

Which drivers did you do?

Avast is doing something in your latest Process Explorer log.  Make a new one and see if Avast is finished.

[Lady_Rocker]

I installed the two you indicated.. plus the first updates in each category (Intel Chipset Support for Windows sp71613.exe [was not installed], Audio driver sp71569.exe, AMD UMA Graphics Driver sp72946.exe , Intel Graphics Driver sp74494.exe [which was denied as my computer did not meet the minimum requirements] and the HP Support Assistant sp71727.exe).  I wanted to update the BIOS, but honestly don't know what's best or if i need it.  Only the items in RED were installed.

Edited by Lady_Rocker, 18 August 2016 - 01:48 AM.

[Lady_Rocker]

UH OH! After the AMD UMA Graphics driver installed, AMD continued to "upgrade"... now my computer is back to lagging terribly!   
 

I am disappointed again.. UGH!!

 

Here is a Process Explorer I just ran...

====================================================================
 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System 38.65 128 K 1,096 K 4

svchost.exe 27.52 66,572 K 104,696 K 440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

WmiPrvSE.exe 13.35 5,568 K 14,332 K 5620 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

procexp64.exe 8.88 39,248 K 61,316 K 8576 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

System Idle Process 6.68 0 K 4 K 0

Interrupts 1.57 0 K 0 K n/a Hardware Interrupts and DPCs

TrustedInstaller.exe 1.23 2,672 K 6,940 K 7504 Windows Modules Installer Microsoft Corporation (Verified) Microsoft Windows

AvastSvc.exe 0.68 64,520 K 40,228 K 1684 avast! Service AVAST Software (Verified) AVAST Software a.s.

svchost.exe 0.54 5,148 K 10,272 K 904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe 0.42 2,220 K 4,396 K 676 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

dwm.exe 0.17 28,156 K 33,896 K 1008 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

explorer.exe 0.13 72,072 K 107,236 K 4336 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.04 11,784 K 26,744 K 1072 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.03 10,868 K 24,368 K 852 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

lsass.exe 0.03 5,856 K 15,044 K 784 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.03 17,084 K 28,488 K 580 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

AvastUI.exe 0.02 13,484 K 12,036 K 5660 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

ShellExperienceHost.exe 0.02 39,968 K 76,436 K 1376 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

plays_service.exe 0.01 13,416 K 24,064 K 2400 Plays.tv Service Plays.tv, LLC (Verified) Plays.tv

svchost.exe < 0.01 49,232 K 61,132 K 560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

afwServ.exe < 0.01 10,632 K 11,260 K 1908 avast! firewall service AVAST Software (Verified) AVAST Software a.s.

svchost.exe < 0.01 8,348 K 26,384 K 2156 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

PhotoshopElementsFileAgent.exe < 0.01 2,772 K 1,412 K 2076 (Verified) Adobe Systems Incorporated

WUDFHost.exe 1,896 K 7,872 K 1264 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows

WmiPrvSE.exe 2,644 K 8,256 K 4332 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,304 K 9,560 K 724 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,188 K 4,884 K 660 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher

unsecapp.exe 1,264 K 6,524 K 6336 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

TiWorker.exe 2,172 K 8,624 K 7588 Windows Modules Installer Worker Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 6,280 K 15,264 K 3884 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 15,436 K 26,692 K 1808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 7,484 K 17,640 K 1156 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 17,952 K 45,368 K 3660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,532 K 11,156 K 3100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,832 K 18,472 K 2380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,284 K 9,072 K 1508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,604 K 14,652 K 1672 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,424 K 11,572 K 1604 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,640 K 6,416 K 1108 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,976 K 10,336 K 2084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,140 K 8,208 K 2372 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

sppsvc.exe 3,264 K 12,956 K 7420 Microsoft Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Windows

spoolsv.exe 6,796 K 16,464 K 1760 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 488 K 1,032 K 392 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher

smartscreen.exe 8,160 K 13,640 K 9116 SmartScreen Microsoft Corporation (Verified) Microsoft Windows

SkypeHost.exe Suspended 19,104 K 7,904 K 7132 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

sihost.exe 6,140 K 20,364 K 3676 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 5,040 K 6,468 K 8288 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

services.exe 4,256 K 7,796 K 776 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher

SearchUI.exe Suspended 43,660 K 85,012 K 1992 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 24,596 K 16,480 K 5732 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 32,252 K 43,864 K 424 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RtkAudioService64.exe 1,660 K 7,152 K 1528 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RichVideo64.exe 1,380 K 6,420 K 2364 RichVideo Module (Verified) CyberLink Corp.

RemindersServer.exe Suspended 7,992 K 3,804 K 2532 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows

RAVBg64.exe 6,044 K 13,456 K 1696 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp

procexp.exe 2,840 K 10,240 K 6640 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

OPBHOBrokerDsktop.exe 2,408 K 1,764 K 736 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OmniServ.exe 4,380 K 12,796 K 1252 HP SimplePass Service Softex Inc. (No signature was present in the subject) Softex Inc.

Memory Compression 40 K 4,152 K 2868

mDNSResponder.exe 1,644 K 6,108 K 2092 Bonjour Service Apple Inc. (Verified) Apple Inc.

ijplmsvc.exe 1,212 K 5,632 K 2124 Inkjet Printer/Scanner/Fax Extended Survey Program Service (Verified) Canon Inc.

HPSupportSolutionsFrameworkService.exe 41,920 K 44,000 K 408 HP Support Solutions Framework Service HP Inc. (Verified) Hewlett-Packard Company

fontdrvhost.exe 812 K 2,904 K 6416 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows

DropboxUpdate.exe 2,068 K 1,788 K 2416 Dropbox Update Dropbox, Inc. (Verified) Dropbox

dasHost.exe 3,988 K 12,600 K 1516 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows

csrss.exe 1,524 K 4,032 K 556 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher

audiodg.exe 12,628 K 18,420 K 4480 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

atiesrxx.exe 1,216 K 5,356 K 1336 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,180 K 9,132 K 1364 AMD External Events Client Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

[RKinner]

In Process Explorer, View, Show Lower Pane then click on System ( you can hit the space bar to stop it jumping around then after clicking on System hit it again.) 

 

 

Copy the next 2 lines:

TASKLIST /SVC  > \junk.txt

notepad \junk.txt

 

Open an Elevated Command Prompt:

 

http://www.howtogeek...-in-windows-10/

 

Right click and Paste (or Edit then Paste) and the copied lines should appear.

Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply. 

[Lady_Rocker]

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System 43.15 128 K 1,128 K 4

System Idle Process 20.41 0 K 4 K 0

WmiPrvSE.exe 15.08 9,168 K 11,420 K 5800

procexp64.exe 12.25 39,572 K 59,892 K 13240 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 2.53 63,644 K 48,064 K 76

Interrupts 2.38 0 K 0 K n/a Hardware Interrupts and DPCs

csrss.exe 1.34 3,296 K 3,892 K 664

svchost.exe 1.16 58,908 K 65,868 K 532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.52 39,268 K 52,712 K 596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe 0.47 78,744 K 114,824 K 10840 Google Chrome Google Inc. (Verified) Google Inc

AvastSvc.exe 0.34 73,304 K 38,204 K 1756 avast! Service AVAST Software (Verified) AVAST Software a.s.

explorer.exe 0.11 74,900 K 73,068 K 4192 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.04 81,136 K 106,840 K 10928 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe 0.04 5,900 K 13,028 K 2588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

lsass.exe 0.03 6,012 K 10,376 K 740 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.03 10,196 K 15,844 K 808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.02 9,284 K 19,064 K 2300 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe 0.02 1,520 K 2,052 K 552

HPSupportSolutionsFrameworkService.exe 0.01 57,408 K 64,384 K 4700 HP Support Solutions Framework Service HP Inc. (Verified) Hewlett-Packard Company

RichVideo64.exe 0.01 1,328 K 1,836 K 2480 RichVideo Module (Verified) CyberLink Corp.

mDNSResponder.exe 0.01 1,568 K 3,248 K 2276 Bonjour Service Apple Inc. (Verified) Apple Inc.

plays_service.exe 0.01 13,160 K 2,308 K 2568 Plays.tv Service Plays.tv, LLC (Verified) Plays.tv

AvastUI.exe 0.01 16,528 K 16,604 K 6096 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

svchost.exe < 0.01 3,872 K 2,200 K 2292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 2,128 K 4,216 K 2532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

Memory Compression < 0.01 136 K 29,580 K 2688

svchost.exe < 0.01 3,856 K 6,548 K 1524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 15,336 K 19,128 K 848 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

afwServ.exe < 0.01 7,580 K 6,700 K 2140 avast! firewall service AVAST Software (Verified) AVAST Software a.s.

PhotoshopElementsFileAgent.exe < 0.01 2,760 K 680 K 2284 (Verified) Adobe Systems Incorporated

WUDFHost.exe 1,984 K 7,856 K 2668

WmiPrvSE.exe 2,372 K 8,328 K 5864

winlogon.exe 1,944 K 4,708 K 960

wininit.exe 1,032 K 1,164 K 656

unsecapp.exe 1,272 K 2,792 K 2172 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 7,324 K 10,288 K 1060 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 1,608 K 3,708 K 2148 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 20,080 K 39,916 K 4040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 6,148 K 11,452 K 888 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 13,284 K 24,840 K 1104 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 8,048 K 14,508 K 1160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,388 K 5,388 K 1648 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,792 K 9,568 K 1724 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,304 K 6,648 K 1560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 16,736 K 23,120 K 708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe 6,488 K 6,044 K 1876 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 460 K 368 K 392

SkypeHost.exe Suspended 28,124 K 5,952 K 5516 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

sihost.exe 17,080 K 23,856 K 3480 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe Suspended 376 K 300 K 12988 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 6,716 K 3,840 K 4104 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

services.exe 3,084 K 6,380 K 716

SearchUI.exe Suspended 43,460 K 12,384 K 3092 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 28,220 K 19,980 K 3244 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 62,896 K 66,992 K 5056 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RtkAudioService64.exe 1,592 K 1,360 K 1608 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RemindersServer.exe Suspended 8,656 K 9,464 K 5548 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows

RAVBg64.exe 5,984 K 2,376 K 1632

procexp.exe 2,812 K 9,616 K 13180 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

OSPPSVC.EXE 2,852 K 12,924 K 6788

opvapp.exe 2,036 K 8,160 K 5468

OPBHOBrokerDsktop.exe 2,372 K 2,280 K 3608 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OmniServ.exe 4,364 K 3,004 K 1256 HP SimplePass Service Softex Inc. (No signature was present in the subject) Softex Inc.

ijplmsvc.exe 1,216 K 1,256 K 2328 Inkjet Printer/Scanner/Fax Extended Survey Program Service (Verified) Canon Inc.

GoogleCrashHandler64.exe 1,508 K 280 K 4528

GoogleCrashHandler.exe 1,648 K 432 K 4348

fontdrvhost.exe 848 K 1,096 K 5152

DropboxUpdate.exe 1,996 K 1,328 K 4440

dasHost.exe 4,208 K 9,764 K 2024

chrome.exe 59,108 K 98,792 K 11064 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 31,884 K 43,156 K 5724 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 31,288 K 61,888 K 880 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 37,204 K 66,264 K 10132 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 24,380 K 55,132 K 10584 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,024 K 9,168 K 9472 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,216 K 7,988 K 10796 Google Chrome Google Inc. (Verified) Google Inc

atiesrxx.exe 1,172 K 1,360 K 1336 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,144 K 3,860 K 1372

ApplicationFrameHost.exe 8,528 K 22,708 K 2368 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

 

Process: System Pid: 4

 

Type Name

[Lady_Rocker]

 

Image Name                     PID Services                                    

========================= ======== ============================================

System Idle Process              0 N/A                                         

System                           4 N/A                                         

smss.exe                       392 N/A                                         

csrss.exe                      552 N/A                                         

wininit.exe                    656 N/A                                         

csrss.exe                      664 N/A                                         

services.exe                   716 N/A                                         

lsass.exe                      740 KeyIso, SamSs, VaultSvc                     

svchost.exe                    808 BrokerInfrastructure, DcomLaunch, LSM,      

                                   PlugPlay, Power, SystemEventsBroker         

svchost.exe                    888 RpcEptMapper, RpcSs                         

winlogon.exe                   960 N/A                                         

dwm.exe                         76 N/A                                         

svchost.exe                    596 Appinfo, BITS, Browser, DoSvc, gpsvc,       

                                   IKEEXT, iphlpsvc, LanmanServer, lfsvc,      

                                   ProfSvc, RasMan, Schedule, SENS,            

                                   ShellHWDetection, Themes, UserManager,      

                                   Winmgmt, WpnService, wuauserv               

svchost.exe                    532 AudioEndpointBuilder,                       

                                   DeviceAssociationService, fhsvc, hidserv,   

                                   NcbService, Netman, PcaSvc, StorSvc,        

                                   SysMain, TrkWks, WdiSystemHost, wudfsvc     

svchost.exe                    708 BFE, CoreMessagingRegistrar, DPS, MpsSvc,   

                                   NcdAutoSetup                                

svchost.exe                    848 Dhcp, EventLog, HomeGroupProvider, lmhosts, 

                                   TimeBrokerSvc, wscsvc                       

svchost.exe                   1104 CDPSvc, EventSystem, fdPHost, FontCache,    

                                   LicenseManager, netprofm, nsi, SstpSvc,     

                                   WdiServiceHost, WinHttpAutoProxySvc         

svchost.exe                   1160 CryptSvc, Dnscache, LanmanWorkstation,      

                                   NlaSvc, TapiSrv                             

OmniServ.exe                  1256 omniserv                                    

atiesrxx.exe                  1336 AMD External Events Utility                 

atieclxx.exe                  1372 N/A                                         

svchost.exe                   1560 Audiosrv                                    

RtkAudioService64.exe         1608 RtkAudioService                             

RAVBg64.exe                   1632 N/A                                         

svchost.exe                   1648 Wcmsvc                                      

svchost.exe                   1724 WlanSvc                                     

AvastSvc.exe                  1756 avast! Antivirus                            

spoolsv.exe                   1876 Spooler                                     

dasHost.exe                   2024 N/A                                         

svchost.exe                   1524 FDResPub, SSDPSRV                           

afwServ.exe                   2140 avast! Firewall                             

svchost.exe                   2148 PolicyAgent                                 

mDNSResponder.exe             2276 Bonjour Service                             

PhotoshopElementsFileAgen     2284 AdobeActiveFileMonitor6.0                   

svchost.exe                   2292 AppHostSvc                                  

svchost.exe                   2300 DiagTrack                                   

ijplmsvc.exe                  2328 IJPLMSVC                                    

RichVideo64.exe               2480 RichVideo64                                 

svchost.exe                   2532 stisvc                                      

plays_service.exe             2568 PlaysService                                

svchost.exe                   2588 StateRepository, tiledatamodelsvc           

Memory Compression            2688 N/A                                         

sihost.exe                    3480 N/A                                         

svchost.exe                   4040 CDPUserSvc_55d6d, OneSyncSvc_55d6d,         

                                   PimIndexMaintenanceSvc_55d6d,               

                                   UnistoreSvc_55d6d, UserDataSvc_55d6d        

OPBHOBrokerDsktop.exe         3608 N/A                                         

taskhostw.exe                 1060 N/A                                         

explorer.exe                  4192 N/A                                         

GoogleCrashHandler.exe        4348 N/A                                         

GoogleCrashHandler64.exe      4528 N/A                                         

DropboxUpdate.exe             4440 N/A                                         

HPSupportSolutionsFramewo     4700 HPSupportSolutionsFrameworkService          

SearchIndexer.exe             3244 WSearch                                     

SearchUI.exe                  3092 N/A                                         

RuntimeBroker.exe             5056 N/A                                         

SkypeHost.exe                 5516 N/A                                         

RemindersServer.exe           5548 N/A                                         

WmiPrvSE.exe                  5800 N/A                                         

AvastUI.exe                   6096 N/A                                         

fontdrvhost.exe               5152 N/A                                         

unsecapp.exe                  2172 N/A                                         

SettingSyncHost.exe           4104 N/A                                         

opvapp.exe                    5468 N/A                                         

ApplicationFrameHost.exe      2368 N/A                                         

WUDFHost.exe                  2668 N/A                                         

OSPPSVC.EXE                   6788 osppsvc                                     

WmiPrvSE.exe                  5864 N/A                                         

chrome.exe                   10840 N/A                                         

chrome.exe                   10796 N/A                                         

chrome.exe                    9472 N/A                                         

chrome.exe                   11064 N/A                                         

chrome.exe                   10584 N/A                                         

chrome.exe                   10132 N/A                                         

chrome.exe                     880 N/A                                         

chrome.exe                   10928 N/A                                         

ShellExperienceHost.exe      12988 N/A                                         

chrome.exe                    7592 N/A                                         

smartscreen.exe              10632 N/A                                         

audiodg.exe                  11008 N/A                                         

cmd.exe                      11396 N/A                                         

conhost.exe                   8124 N/A                                         

tasklist.exe                  7480 N/A                                         

[RKinner]

I don't see the lower pane in your log.  In Process Explorer, View, Show Lower Pane then click on System ( you can hit the space bar to stop it jumping around then after clicking on System hit it again.) 

 

 

See if you can run DPC Latency Checker:

 

http://www.thesycon....ncy_check.shtml

 

The download is:

 

http://www.thesycon....clat/dpclat.exe

 

Just download, save and run it by right click and run as admin.

 

I assume you will see some  red columns as in the  second picture.

 

If that is the case try their section on 

 

Analysing drop-out problems with DPC Latency Checker

 

and see if you can find which driver is causing the red columns.  Note their warning about which drivers you should not disable.

 

If you find one, leave ti disabled and run a process explore log.  Remember to wait 60 seconds to let it settle before saving the log.  If you have to renable the driver to post that's OK.

[Lady_Rocker]

I follow your instructions as carefully as I can, the lower pane is showing, but nothing shows up in it.  What am I doing wrong?

[Lady_Rocker]

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System 28.58 132 K 1,252 K 4

System Idle Process 15.34 0 K 4 K 0

procexp64.exe 12.63 43,332 K 63,348 K 5968 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 0.04 48,004 K 35,324 K 5212

csrss.exe 0.04 2,300 K 3,404 K 5644

AvastSvc.exe 0.03 81,176 K 41,028 K 10544 avast! Service AVAST Software (Verified) AVAST Software a.s.

Interrupts 1.78 0 K 0 K n/a Hardware Interrupts and DPCs

chrome.exe 0.08 88,376 K 139,748 K 5404 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.01 61,824 K 97,252 K 11360 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe 0.70 60,820 K 66,104 K 596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

explorer.exe 0.10 73,544 K 106,744 K 5804 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.04 82,584 K 106,588 K 12052 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe 0.02 16,828 K 20,572 K 556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe 2,020 K 8,992 K 7088 Google Chrome Google Inc. (Verified) Google Inc

SearchIndexer.exe 28,452 K 16,976 K 2312 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 13,876 K 23,688 K 848 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe 0.09 149,860 K 84,724 K 10868

afwServ.exe 0.02 12,696 K 13,008 K 1308 avast! firewall service AVAST Software (Verified) AVAST Software a.s.

AvastUI.exe < 0.01 16,140 K 24,684 K 9504 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

chrome.exe 0.14 53,784 K 42,440 K 8788

plays_service.exe 0.01 13,300 K 7,572 K 2284 Plays.tv Service Plays.tv, LLC (Verified) Plays.tv

AvastUI.exe 0.01 16,464 K 16,572 K 9184

svchost.exe 0.01 6,920 K 9,280 K 904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

csrss.exe < 0.01 2,008 K 18,308 K 668

PhotoshopElementsFileAgent.exe < 0.01 2,744 K 1,172 K 2060 (Verified) Adobe Systems Incorporated

WmiPrvSE.exe 38.94 5,672 K 10,400 K 9240

winlogon.exe 2,260 K 7,560 K 7612

winlogon.exe 1,920 K 3,392 K 720

wininit.exe 1,076 K 1,696 K 656

unsecapp.exe 1,300 K 2,896 K 10704

unsecapp.exe 1,324 K 6,512 K 1672 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 7,176 K 19,248 K 2832 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

taskhostw.exe 6,188 K 6,120 K 4188

svchost.exe 2,532 K 6,876 K 1532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 22,380 K 48,872 K 8716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1.16 45,728 K 59,916 K 452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 14,204 K 21,976 K 1120 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe < 0.01 3,972 K 6,608 K 2992 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 0.10 7,948 K 13,308 K 1300 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 9,404 K 18,876 K 2124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 21,284 K 25,536 K 568 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,864 K 9,740 K 1676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 8,312 K 17,580 K 2320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,432 K 5,692 K 1616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,932 K 2,812 K 2068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 11,280 K 20,940 K 4032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 2,112 K 4,164 K 2304 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 1,648 K 3,988 K 1412 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

spoolsv.exe 6,636 K 6,228 K 1776 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 448 K 556 K 392

SkypeHost.exe Suspended 18,060 K 52 K 8980

SkypeHost.exe Suspended 19,372 K 4,564 K 11136 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation

sihost.exe 4,964 K 11,860 K 2088

sihost.exe 5,916 K 22,504 K 2972 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe Suspended 29,792 K 69,532 K 5080 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows

ShellExperienceHost.exe Suspended 34,120 K 31,524 K 5776

SettingSyncHost.exe 6,184 K 3,580 K 11804 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe 10,324 K 1,808 K 996

services.exe 3,284 K 6,112 K 772

SearchUI.exe 54,312 K 18,424 K 4404

SearchUI.exe Suspended 46,500 K 54,840 K 6456 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 19,188 K 39,772 K 10376 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

RuntimeBroker.exe 14,212 K 19,820 K 5856

RtkAudioService64.exe 1,720 K 3,016 K 1576 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp

RichVideo64.exe 1,340 K 2,028 K 2268 RichVideo Module (Verified) CyberLink Corp.

RemindersServer.exe Suspended 8,572 K 19,216 K 3312 Reminders WinRT OOP Server Microsoft Corporation (Verified) Microsoft Windows

RAVBg64.exe 6,016 K 12,528 K 3440

RAVBg64.exe 5,984 K 3,584 K 1600

procexp.exe 2,796 K 9,944 K 6660 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

opvapp.exe 2,052 K 2,496 K 4848

OPBHOBrokerDsktop.exe 2,436 K 1,932 K 2628 HP SimplePass BHO Broker Hewlett-Packard (Verified) Softex Incorporated

OPBHOBrokerDsktop.exe 2,360 K 1,780 K 4180

OneDrive.exe 4,920 K 10,708 K 6760

OmniServ.exe 0.04 3,328 K 3,616 K 1168 HP SimplePass Service Softex Inc. (No signature was present in the subject) Softex Inc.

Memory Compression 256 K 91,324 K 2476

mDNSResponder.exe 1,728 K 3,328 K 2092 Bonjour Service Apple Inc. (Verified) Apple Inc.

lsass.exe 0.07 7,208 K 15,264 K 780 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

ijplmsvc.exe 1,200 K 1,788 K 2160 Inkjet Printer/Scanner/Fax Extended Survey Program Service (Verified) Canon Inc.

HPSupportSolutionsFrameworkService.exe 40,472 K 16,580 K 5616 HP Support Solutions Framework Service HP Inc. (Verified) Hewlett-Packard Company

GoogleUpdate.exe 1,812 K 188 K 9640

GoogleCrashHandler64.exe 1,512 K 152 K 4264

GoogleCrashHandler.exe 1,636 K 208 K 4880

fontdrvhost.exe 848 K 2,920 K 8340

fontdrvhost.exe 840 K 1,060 K 11040

explorer.exe 74,184 K 70,540 K 4680

dwm.exe 22,596 K 9,040 K 1000

DropboxUpdate.exe 1,996 K 1,972 K 5204

dllhost.exe 3,244 K 2,260 K 4216

dasHost.exe 4,564 K 9,544 K 2212

csrss.exe 1,568 K 2,112 K 552

chrome.exe 36,792 K 48,196 K 4428 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 1,992 K 3,008 K 6696

chrome.exe 31,272 K 12,168 K 1912

chrome.exe 29,588 K 62,012 K 11528 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 36,520 K 65,760 K 11512 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 27,488 K 54,876 K 11492 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 2,112 K 2,564 K 9200

chrome.exe 2,212 K 7,920 K 5960 Google Chrome Google Inc. (Verified) Google Inc

audiodg.exe 13,796 K 19,052 K 11932

atiesrxx.exe 1,268 K 1,712 K 1240 AMD External Events Service Module AMD (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe 2,156 K 4,704 K 5008

atieclxx.exe 2,160 K 2,676 K 1288

ApplicationFrameHost.exe 4,740 K 18,352 K 5472 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

 

Process: System Pid: 4

 

Type Name

[RKinner]

You have to left click on something to fill up the bottom pane.  In this case please click on System.  If you can't get it to work go on to DPC.