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Computer Performance Dip while Charging?

HP windows 10 lag performance issues help Nvidia GPU Power

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#1
mattyice47

mattyice47

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Hello!

 

I have windows 10

 

Hp envy touchscreen laptop

 

i7 2.0 ghz processor

 

840m nvidia graphics card

12gb ddr3 ram

 

now, ever since i can remember owning this awful computer it gives me random performance issues.  I can run most games perfectly fine on this [email protected]#% box i call a computer.. usually!!!!

 

whenever it dies, and it dies often, i plug it in to charge and before it reaches full charge IT WILL NOT RUN GAMES ANYWHERE CLOSE TO OKAY!!! im talking 5-7 fps. real awful crap.

 

Now this will happen when i try running games i know for sure work very well. for example besiege on steam. runs 50+ fps all day with effects on, but when my computer is charging it will not run it above 6 fps. same happens when i lpay xcom 2 and various other games. some with even less demanding graphics like spacebound.  Thing is, even minimizing graphics settings does not change the fps whatsoever.

 

however when full charged this problem seems to happen a lot less frequently. until tonight when i tried to run valkyrie Chronicles on steam.  Splash screen and opening clip load fine, and then wham. I watch the white screen step by step, frame by frame, slowly fade into the main menu, where all inputs are severely delayed.  unplayable 7ish fps. this is when fully charged plugged in or not.

 

This problem is haunting my existence and I NEED ANSWERS

 

Some things i HAVE done and/or know are NOT the problem so DO NOT suggest them under any circumstances:

 

-Disabled the power saver and power management system  processes

-disabled Microsoft compatibility and telemetry services

-disabled superfetch

-set my nvidia card as the default system GPU

-updated all hardware drivers

-updated to most recent stable non-beta Nvidia driver

-task manager never shows any system tie ups in the disk, cpu, or memory

-i do not have viruses or malware

 

im baffled and pissed. i cant find the issue. the problem persists when it is plugged in fully charged or un plugged fully charged.. its as if the computer suddenly cant even handle the most basic of graphics processing. 

 

PS!!! DONT BUY A P.O.S HP PRODUCT EVER FOR ANY REASON

 

PPS,

 

This entire issue used to be related to an issue where my power management process was causing my disk to often get pinned to 99%+ resulting in rock bottom computing speeds and difficulty running programs of any kind.  after disabling i have never had my disk pinned to 99%. and no, disabling this process has not caused the issue i have currently i checked.


Edited by mattyice47, 09 February 2017 - 11:08 PM.

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#2
RKinner

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Many HP laptop chargers have a center pin which is used to detect if it's a genuine HP charger.  If the center pin fails (or you have a generic charger without the magic pin) the laptop will slow the processor down supposedly to protect the CPU but most people think it's just so they can sell more of their overpriced chargers.

 

When this happens you will see one or more events in the system event logs reporting that processor x has reduced performance.

 

Quick way to read the events is with VEW:

 

 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 

Another problem with an older laptop is increased operating temperature caused by dust clogging junction between the fan and the heatsink

This can also cause a drastic performance decrease as the CPU will slow down to protect itself.  (Usually you get the same  processor x has reduced performance event).  Getting to the fan on an HP is the equivalent of brain surgery.  Usually you have to remove the whole motherboard to get to it.  (It's OK to unscrew the fan to get to the heatsink but never unscrew the heatsink unless you plan to replace the thermal paste.)

 

You can use speedfan to monitor the temps in real time:

 

 
 
 
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it (Win 7 or Vista right click and Run As Admin.).
 
It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray
 
Another cause of slowness is a failing hard drive.  You can check your hard drive with speedfan too:
click on the S.M.A.R.T. tab.  Click on the down arrow to the right of the Hard Disk box.  Select your hard drive.  Click on Perform and In-depth Online Analysis of this hard disk.  Your browser will open.
 
At the bottom of the new page will be a line:  
 
The link to get back and see a new report about this hard disk in the future is this.
 
Right click on the underlined "this" and select Copy Link Address.  Move to a Reply and Paste (Ctrl + v).
 

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#3
mattyice47

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hello! 

 

Thank you for the timely response! i have followed your instructions and here is the link i was provided about the hard drive testing:

 

http://www.hddstatus...cation=46320E8F

 

as for the notepad report using the event viewer, i have attached the text file to this reply.

 

In addition, the charger is a genuine hp charger, however, it is possible that the pin is lsightly bent.downwards. its difficult to see clearly but it appears to be slightly more downward. i do have problems plugging in the cord sometimes, either spinning it or re seating it several times. i always figured the pin was for power purposes and if it had contact then it had contact.

 

 

Attached Files

  • Attached File  VEW.txt   20.84KB   34 downloads

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#4
RKinner

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Reported Uncorrectable Errors 100 25AB00070096
Command Time Out 100 000000060000
 

 

 

Above would  have raw value 0 on a good drive.  I would watch them to see if they are getting worse.  You may need a new drive in the future.  Command timeouts can cause a delay as the command has to be resent after a wait for a response.  

 

From VEW:

 
Log: 'System' Date/Time: 10/02/2017 4:22:03 AM
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

 

 

 

This is the kind of error you get with the center pin not working.  Yours may have a intermittent contact.  There was also a recall on some of their chargers a few years ago.  I think it's probably long past the time when you could get it replaced for free.

 

I'm seeing a lot of these:

 

Log: 'System' Date/Time: 11/01/2017 8:32:10 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

 

 

This is what you get if running on battery and it goes empty so I guess we know why they're showing up.
 
Since your battery doesn't seem to last very long you might look into getting a new battery at the same time as you get a charger.  
 
I see we haven't looked at Process Explorer yet so let's do that just to make sure there is nothing else we need to worry about:
 
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 

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#5
mattyice47

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Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 91.65 0 K 4 K 0
Skype.exe 3.59 152,700 K 187,480 K 2508 Skype Skype Technologies S.A. (Verified) Skype Software Sarl
procexp64.exe 1.25 30,492 K 64,468 K 1836 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
audiodg.exe 0.79 21,180 K 26,068 K 6088 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
Interrupts 0.54 0 K 0 K n/a Hardware Interrupts and DPCs
csrss.exe 0.34 2,440 K 11,876 K 656 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
SkypeBrowserHost.exe 0.30 35,912 K 63,976 K 8868 Skype Browser Host Skype Technologies (Verified) Skype Software Sarl
Steam.exe 0.28 78,468 K 128,768 K 8840 Steam Client Bootstrapper Valve Corporation (Verified) Valve
toribash.exe 0.28 525,960 K 483,392 K 5512 (No signature was present in the subject)
System 0.27 132 K 1,624 K 4
dwm.exe 0.21 98,112 K 106,708 K 440 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
TabTip.exe 0.15 3,800 K 10,048 K 3260 Touch Keyboard and Handwriting Panel Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe 0.12 26,340 K 46,600 K 7280 Steam Client WebHelper Valve Corporation (Verified) Valve
MsMpEng.exe 0.10 140,072 K 130,900 K 2580 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation
explorer.exe 0.06 66,956 K 124,036 K 6072 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.03 165,800 K 232,288 K 9832 Google Chrome Google Inc. (Verified) Google Inc
svchost.exe 0.01 5,512 K 672 K 2556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.01 87,880 K 126,904 K 7972 Google Chrome Google Inc. (Verified) Google Inc
ipoint.exe < 0.01 4,336 K 3,812 K 5520 IPoint.exe Microsoft Corporation (Verified) Microsoft Corporation
itype.exe < 0.01 6,964 K 520 K 5644 IType.exe Microsoft Corporation (Verified) Microsoft Corporation
chrome.exe < 0.01 96,272 K 114,176 K 4004 Google Chrome Google Inc. (Verified) Google Inc
SteamService.exe < 0.01 6,660 K 8,356 K 1344 Steam Client Service Valve Corporation (Verified) Valve
chrome.exe < 0.01 94,736 K 121,540 K 1632 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 66,260 K 82,216 K 9560 Google Chrome Google Inc. (Verified) Google Inc
SkypeBrowserHost.exe < 0.01 22,700 K 53,128 K 8240 Skype Browser Host Skype Technologies (Verified) Skype Software Sarl
chrome.exe < 0.01 64,412 K 74,316 K 3408 Google Chrome Google Inc. (Verified) Google Inc
svchost.exe < 0.01 5,596 K 10,140 K 952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
nvxdsync.exe < 0.01 12,388 K 19,144 K 1800 NVIDIA User Experience Driver Component NVIDIA Corporation (Verified) NVIDIA Corporation
svchost.exe < 0.01 8,060 K 20,724 K 5492 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SynTPEnh.exe < 0.01 7,128 K 15,584 K 5380 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe < 0.01 31,592 K 49,912 K 448 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ZeroConfigService.exe 4,668 K 7,284 K 2520 Intel® PROSet/Wireless Zero Configure Service Intel® Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
WmiPrvSE.exe 3,232 K 7,872 K 3720 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe 5,136 K 7,132 K 2456 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
winlogon.exe 2,236 K 5,500 K 724 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 984 K 1,172 K 680 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
unsecapp.exe 1,412 K 2,992 K 3220 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
taskhostw.exe 7,924 K 16,192 K 5536 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
TabTip32.exe 1,208 K 1,200 K 6288 Touch Keyboard and Handwriting Panel Helper Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe 928 K 1,352 K 5392 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPEnhService.exe 980 K 2,264 K 2232 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 10,636 K 17,864 K 1108 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,508 K 14,368 K 908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 21,548 K 27,356 K 1280 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,908 K 17,680 K 2464 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,372 K 15,120 K 1468 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,788 K 7,256 K 1644 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,872 K 9,228 K 1972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 12,528 K 17,308 K 1048 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,272 K 6,180 K 1792 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,944 K 12,044 K 540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,496 K 6,752 K 3936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
steamwebhelper.exe 48,352 K 69,352 K 8672 Steam Client WebHelper Valve Corporation (Verified) Valve
spoolsv.exe 6,540 K 8,152 K 2036 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 372 K 416 K 380 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
smartscreen.exe 13,604 K 26,208 K 3908 SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SkypeHost.exe Suspended 16,580 K 9,832 K 6172 Microsoft Skype Preview Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 6,908 K 23,676 K 5400 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe 44,764 K 69,244 K 3060 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SettingSyncHost.exe 10,844 K 9,996 K 3628 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe 3,400 K 6,064 K 796 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchUI.exe Suspended 49,540 K 93,020 K 10020 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 18,896 K 43,084 K 6852 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe 4,196 K 5,476 K 6312 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RtkAudioService64.exe 1,948 K 3,468 K 1736 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RegSrvc.exe 1,780 K 2,572 K 2428 Intel® PROSet/Wireless Registry Service Intel® Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
RAVBg64.exe 5,784 K 6,212 K 1808 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RAVBg64.exe 5,740 K 6,092 K 1816 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
procexp.exe 3,312 K 10,836 K 9288 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 25,372 K 4,440 K 5656 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
nvtray.exe 3,660 K 8,432 K 6624 NVIDIA Settings NVIDIA Corporation (Verified) NVIDIA Corporation
NvNetworkService.exe 3,728 K 4,124 K 2252 NVIDIA Network Service NVIDIA Corporation (Verified) NVIDIA Corporation
NVDisplay.Container.exe 2,624 K 5,412 K 1328 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
NvBackend.exe 27,496 K 34,188 K 6908 NVIDIA Backend NVIDIA Corporation (Verified) NVIDIA Corporation
notepad.exe 3,520 K 15,740 K 6896 Notepad Microsoft Corporation (Verified) Microsoft Windows
NisSrv.exe 16,444 K 10,840 K 1892 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation
MSASCuiL.exe 3,148 K 4,940 K 1996 Windows Defender notification icon Microsoft Corporation (Verified) Microsoft Windows
Microsoft.StickyNotes.exe 40,260 K 80,836 K 1496 Microsoft.StickyNotes Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
mDNSResponder.exe 2,096 K 4,116 K 2884 Bonjour Service Apple Inc. (Verified) Apple Inc.
lsass.exe 7,268 K 12,872 K 804 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
LMS.exe 2,784 K 3,716 K 3064 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products
jhi_service.exe 1,188 K 1,192 K 7896 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware
IntelMeFWService.exe 960 K 1,004 K 7708 Intel® ME Service Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware
igfxTray.exe 3,288 K 5,492 K 6228 (Verified) Intel® pGFX
igfxHK.exe 2,192 K 3,616 K 6196 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,908 K 7,016 K 2652 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 2,252 K 4,624 K 1500 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
ibtsiva.exe 860 K 988 K 2320 Intel® Wireless Bluetooth® iBtSiva Service Intel Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
IAStorIcon.exe 22,296 K 10,072 K 7268 IAStorIcon Intel Corporation (Verified) Intel Corporation - Intel® Rapid Storage Technology
IAStorDataMgrSvc.exe 32,308 K 19,988 K 7512 IAStorDataSvc Intel Corporation (Verified) Intel Corporation - Intel® Rapid Storage Technology
HPSupportSolutionsFrameworkService.exe 13,448 K 4,320 K 2956 SolutionsFrameworkService Hewlett-Packard Company (Verified) Hewlett-Packard Company
HeciServer.exe 1,452 K 2,180 K 2216 Intel® Capability Licensing Service Interface Intel® Corporation (No signature was present in the subject) Intel® Corporation
GfExperienceService.exe 3,980 K 4,928 K 2244 NVIDIA GeForce ExperienceService NVIDIA Corporation (Verified) NVIDIA Corporation
GameBarPresenceWriter.exe 3,404 K 12,096 K 4648 Gamebar Presence Writer Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe 780 K 1,524 K 7092 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
EvtEng.exe 4,288 K 5,848 K 2224 Intel® PROSet/Wireless Event Log Service Intel® Corporation (Verified) Intel Corporation-Wireless Connectivity Solutions
dllhost.exe 2,788 K 8,056 K 8332 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dasHost.exe 8,508 K 10,820 K 2412 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 1,376 K 2,288 K 536 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
conhost.exe 1,140 K 1,296 K 2752 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 95,664 K 146,560 K 1180 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 64,500 K 78,624 K 8008 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 60,704 K 76,604 K 9972 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 315,164 K 304,536 K 10072 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 3,212 K 8,432 K 9844 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 3,044 K 9,540 K 9868 Google Chrome Google Inc. (Verified) Google Inc
ApplicationFrameHost.exe 5,944 K 16,276 K 8972 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

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#6
RKinner

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Looks good.  System Idle is nice and high.  Interrupts below 1.  No strange processes running.  I would shutdown Skype when gaming as it seems to be a bit of a CPU hog.

 

Looks like your charger is the problem but if your battery is getting a bit old it's not to the point where the battery is hurting performance.  When the battery gets bad it starts loading the charger and for some reason  Interrupts go above 1.5 with the battery in.

 

Here are instructions on opening and repairing the charger.  http://www.instructa...apter/?ALLSTEPS

This guy cut it open but in the comments they say you can soak it in gas to disolve the glue.  He talks about the ID pin as he calls the center post.  

 

In this post they talk about the voltage that has to be present on the center pin depending on the wattage of the adapter so you might be able to measure the voltage if you have a voltmeter.

 

http://www.techspot....upplies.178875/


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