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Can't run any anti-malware or antivirus program, tried everything

malware antivirus virus administrator

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#1
vesnak

vesnak

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Hi!
It seems that I got some virus or something because I cannot open, install or uninstall any anti-malware or anti-virus programm ( malwarebytes, bitdefender, adware, AVG, Avira, Mcafee) except for Kaspersky, which I got installed and it scanned and cleared everything but obviously it wasn't enough. I already had Malwarebytes before but it won't open now, it says that is is unable to connect to the server. I tried with Chameleon ( everything was just tested but nothing happened) with rkill ( it didn't find any malware operations to run and just completed the scan normally) or in safe mode but nothing worked. When I try uninstall it or to install any other program I would get a message that Administrator blocked the program out of security reasons. I did OTL and Farbar scan you can find the files attached. I hope you can help me out because I am not sure what else to do... Thanks.

 


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#2
JSntgRvr

JSntgRvr

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Hi

Welcome :)

I'll be helping you with your computer.

Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.

Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. :)

Let's begin... :)
 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure that under Optional Scans, there is a checkmark on Addition.txt.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also produce another log (Addition.txt ). Please attach this to your reply.

 


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#3
JSntgRvr

JSntgRvr

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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