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Blank Blue Screen on startup Windows 7 Home Edition Repair (Resolved)


Best Answer JimSellers , 20 November 2021 - 01:58 PM

BRAVO BRAVO Phillpower2 After eight pages of your patience and guidance I have two computers fixed and two computers upgraded to windows 10. I cannot tell you how amazed and how grateful I am. Th... Go to the full post »


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#16
phillpower2

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Pleased to hear that you have saved your data and a job well done on your behalf  :thumbsup:

 

Next step is short and hopefully sweet, if not we have a bit more work to do.

 

 

Restart the notebook, hold down the Alt key and continually tap the F10 key to see if there is any recovery partition present, post back with an update on what if anything you may find.


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#17
JimSellers

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Sorry for the delay. I didn't think you had replied and I finally found "page 2."

 

Screen titled "Edit Boot Options"

 

Edit windows boot options for: Acer Recovery Management

 

Path: \Windows\System32\winload.efi

 

[ /NOEXECUTE=OPTIN  /MININT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=mu1

ti(0)disk(0)rdisk(0)partition(4)\sources\boot.wim

                                                                                                                                                                    ]

 

 

ENTER=Submit                                                                         ESC=Cancel1

 

(Note-The character after mu is not really a one, but a "]" with the bottom horizontal missing, as is the character after ESC=Cancel)


Edited by JimSellers, 25 October 2021 - 11:34 AM.

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#18
phillpower2

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What do you get if you press Enter


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#19
JimSellers

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Screen titled "Acer Recovery Management (v9.0.23)

 

Left column

1. Select restore type

2.(Greyed out) Check Password

3. Notice

4. Restore Destination

5. Restore Progress

6. Finished

 

Right Column

Select a restore Type

 

Restore Operating System to Factory Defaults

   Restore Operating system to factory default status. All data on C: drive will be deleted.

 

Restore Operating System and Retain User Data

   Restore only the operating system of your PC to the factory defaults. Files from your user accounts will be transferred to C:\Backup.

   This option will not remove persistent viruses or malware.

 

Exit


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#20
phillpower2

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You may only get the one shot at this so choose the Restore Operating System to Factory Defaults.


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#21
JimSellers

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I chose the restore to Factory Default option, and the last warning was "to detach all external storage devices attached to the system, except the media containing the backup files."

 

Should I plug in the hard drive with stuff I downloaded with Puppy, which are a bit disjointed, or not?

 

Cheers, Jim


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#22
phillpower2

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Plug nothing in, the recovery option we are hoping for should be on the hard drive, the below option to be exact;

 

 

Restore Operating System to Factory Defaults
 
   Restore Operating system to factory default status. All data on C: drive will be deleted.

 

 

If no go with the options to the right, go to #1 in the left column and see what clicking on that does, I can`t see what you are looking at which makes things difficult this end.


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#23
JimSellers

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These are the two screens, one asking to select the restore type, and the second with the "notice."

 

 

Attached Thumbnails

  • IMG_4542.jpg
  • IMG_4543.jpg

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#24
phillpower2

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Thanks for the pics  :thumbsup:

 

What happens if you click on #1 and then click on Next.

 

Not quite sure what the point  would be of having a recovery partition if you needed Windows install media.


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#25
JimSellers

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I get this screen

Attached Thumbnails

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#26
phillpower2

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Click Next again


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#27
JimSellers

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Next screen says

 

Notice

This action will erase all existing data on partitionlabel: ACER

 

Press OK to continue, or press "Cancel" to abort


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#28
phillpower2

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Press ok

 

NB: We are hoping that it does not say insert media when you do press ok


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#29
JimSellers

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I crossed my fingers and pressed OK.

 

It's restoring system, and is now 4%, and then it updates system.  It'll be a while, so I'll get back tomorrow.

 

Thanks again very much for the guidance.

 

Cheers, Jim


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#30
phillpower2

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You are welcome, catch up some time tomorrow  :thumbsup:


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