[sev73]

hi, I'm having problems with my 1tb Toshiba HDD, I connect it to my Acer laptop with its supplied USB cable but nothing happens. it doesn't appear on the devices page. and I cannot send anything to it (I want to use it as a back up for my photo's. the power light comes on when I coonect and I can feel it vibrate. it appears on my tool bar in  the hidden icons tab but all I can do with it from there is safely remove it.

please can anyone help

thanks

sev

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Hello sev73 

 

Is this a new one?...Under warranty?

 

Did you connect it to Different USB ports?

 

See whether it is detected in device manager and disk management. Also Try to connect it and restart the pc and see it is detected in BIOS.

 

Anyhow follow the steps here:

 

1) connect it to another pc and see whether it is detected there.

 

2) if not then change the USB cable and try it.

 

3) still problem occurs i sugges you to RMA it if it is under warranty

[Dashing star]

Hello sev73 

 

Is this a new one?...Under warranty?

 

Did you connect it to Different USB ports?

 

See whether it is detected in device manager and disk management. Also Try to connect it and restart the pc and see it is detected in BIOS.

 

Anyhow follow the steps here:

 

1) connect it to another pc and see whether it is detected there.

 

2) if not then change the USB cable and try it.

 

3) still problem occurs i sugges you to RMA it if it is under warranty

[Dashing star]

Not hear from you!
Need assistance?

[Tirthankar]

I would suggest you to check out the HDD in a different system. If the problem still persists, then there are chances that your HDD is not working.

If you have purchased it recently then it shoould be under warranty.
So go to the service center with your bill and id proof and ask for a replacement