[Jeremy7777]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 25-02-2015 01
Ran by Bridget at 2015-02-26 12:29:34 Run:2
Running from C:\Users\Bridget\Desktop\fixtxtfirst64
Loaded Profiles: Bridget (Available profiles: Bridget)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
CreateRestorePoint:
C:\Users\Bridget\AppData\Local\Adobe\AIH.c93ebecfb7a8f623cced1daeb4ee9afaae5c9f6d\GTB.exe
C:\Users\Bridget\Downloads\advancedfileoptimizersetup_CONFIG.exe
C:\Users\Bridget\Downloads\FreeTrimMP3.exe
C:\Users\Bridget\Downloads\IDM2(1).exe
C:\Users\Bridget\Downloads\IDM2.exe
C:\Users\Bridget\Downloads\wpsetup.exe
EmptyTemp:
CMD: bitsadmin /reset /allusers
*****************

Restore point was successfully created.
C:\Users\Bridget\AppData\Local\Adobe\AIH.c93ebecfb7a8f623cced1daeb4ee9afaae5c9f6d\GTB.exe => Moved successfully.
C:\Users\Bridget\Downloads\advancedfileoptimizersetup_CONFIG.exe => Moved successfully.
C:\Users\Bridget\Downloads\FreeTrimMP3.exe => Moved successfully.
C:\Users\Bridget\Downloads\IDM2(1).exe => Moved successfully.
C:\Users\Bridget\Downloads\IDM2.exe => Moved successfully.
C:\Users\Bridget\Downloads\wpsetup.exe => Moved successfully.

=========  bitsadmin /reset /allusers =========


BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
© Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

0 out of 0 jobs canceled.

========= End of CMD: =========

EmptyTemp: => Removed 574.5 MB temporary data.


The system needed a reboot.

==== End of Fixlog 12:30:53 ====

[Advertisements]

Please tell me if you have successfully updated Java and Firefox

[Nevan]

Please tell me if you have successfully updated Java and Firefox

[Jeremy7777]

uninstalled java, and updated firefox, note: after i did the frst scan my pc restarted and when windows came back on i clicked firfox and it crashed, i had to refresh a new version and it disabled any add ons i had. so all is ready for next step. note2: ive never had any issues with firfox, that was ironic that it crashed right before i was about to update it, #conspiracy ha, also are add ons a good practice? or no..

[Nevan]

also are add ons a good practice? or no..

I'll give you the answer for that question later

Now, the last thing we have to take care of is that Internet Explorer problem. Please answer all the questions.

I've noticed that you've downloaded this file on 2015-02-19:

C:\Users\Bridget\Downloads\IE11-Windows6.1.exe

This is an installer for Internet Explorer. Could you please tell me why you have downloaded this?

Have you ever uninstalled Internet Explorer?

What was the last time you've seen Internet Explorer working?

Also, please perform the following scan.

 
Systemlook

Download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  

  :filefind
  *iexplore*
  *internet explorer*
  
  :folderfind
  *iexplore*
  *internet explorer*

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

 
Things that should appear in your next post:

• SystemLook log content
• Answers to my 3 questions

[Jeremy7777]

SystemLook 30.07.11 by jpshortstuff
Log created at 13:47 on 26/02/2015 by Bridget
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== filefind ==========

Searching for "*iexplore*"
C:\Program Files\Internet Explorer\en-US\iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] 0B33787AB6EE3BB5FDB0C7C52E4E06A6
C:\Program Files (x86)\Internet Explorer\en-US\iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] 0B33787AB6EE3BB5FDB0C7C52E4E06A6
C:\Program Files (x86)\Malwarebytes Anti-Malware\Chameleon\Windows\iexplore.exe    --a--c- 761656 bytes    [22:58 24/02/2015]    [12:12 21/11/2014] 625BB08813743947985B0DEEFC35ED12
C:\Windows\winsxs\amd64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_11.2.9600.16428_en-us_74ba04defa813a61\iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] 0B33787AB6EE3BB5FDB0C7C52E4E06A6
C:\Windows\winsxs\amd64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_8.0.7600.16385_en-us_09122aaf762607df\iexplore.exe.mui    --a---- 5120 bytes    [05:35 14/07/2009]    [02:29 14/07/2009] C29BCFB504E33FEADDFA2D0183CEF62F
C:\Windows\winsxs\amd64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_8.0.7601.17514_en-us_0b433e7773148b79\iexplore.exe.mui    --a---- 5120 bytes    [05:35 14/07/2009]    [02:29 14/07/2009] C29BCFB504E33FEADDFA2D0183CEF62F
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17239_none_7b23faa7c2c2f1b7\iexplore.exe    --a---- 810176 bytes    [09:49 09/12/2014]    [23:41 31/07/2014] 31A7689F580F37B52F65B9653F8916D4
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17358_none_7b1b4217c2c926b5\iexplore.exe    --a---- 810680 bytes    [09:50 09/12/2014]    [02:54 07/10/2014] 6B9FDB34A5A490FF6A7EDE280062626A
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17420_none_7b0e278dc2d32999\iexplore.exe    --a---- 813744 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] F00FC8AF1B04C4611F92BC3DA01A2F49
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17501_none_7b014045c2dd2c7d\iexplore.exe    --a---- 813744 bytes    [07:47 10/12/2014]    [01:43 27/11/2014] 2A9DA9E7462EBA3F6D2036E8D18FF773
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17633_none_7af943a7c2e2c7b5\iexplore.exe    --a---- 813744 bytes    [23:19 11/02/2015]    [05:47 14/01/2015] 2D4AB594AABBEBA938F36BA1BC71C3F6
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_0f6595383e78c6f8\iexplore.exe    --a---- 696600 bytes    [23:58 13/07/2009]    [01:43 14/07/2009] F2B0D41E1D08D0B2006DF5AA2E74C81E
C:\Windows\winsxs\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7601.17514_none_1196a9003b674a92\iexplore.exe    --a---- 695056 bytes    [00:13 24/06/2011]    [13:28 20/11/2010] 86257731DDB311FBC283534CC0091634
C:\Windows\winsxs\wow64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_11.2.9600.16428_en-us_7f0eaf312ee1fc5c\iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] 0B33787AB6EE3BB5FDB0C7C52E4E06A6
C:\Windows\winsxs\wow64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_8.0.7600.16385_en-us_1366d501aa86c9da\iexplore.exe.mui    --a---- 5120 bytes    [05:35 14/07/2009]    [02:05 14/07/2009] FBA4CD95930248053A2C3F43CA70B986
C:\Windows\winsxs\wow64_microsoft-windows-i..-optional.resources_31bf3856ad364e35_8.0.7601.17514_en-us_1597e8c9a7754d74\iexplore.exe.mui    --a---- 5120 bytes    [05:35 14/07/2009]    [02:05 14/07/2009] FBA4CD95930248053A2C3F43CA70B986
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17239_none_8578a4f9f723b3b2\iexplore.exe    --a---- 812224 bytes    [09:48 09/12/2014]    [23:16 31/07/2014] CDF01A5C7927786A708EAEE91F14797B
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17358_none_856fec69f729e8b0\iexplore.exe    --a---- 812736 bytes    [09:49 09/12/2014]    [02:04 07/10/2014] F9F310F9FB7F294F00ABDD03453D8CEE
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17420_none_8562d1dff733eb94\iexplore.exe    --a---- 815280 bytes    [08:16 05/12/2014]    [08:16 05/12/2014] 591C6FD1541BAFAEEE82B1F5831C8532
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17501_none_8555ea97f73dee78\iexplore.exe    --a---- 815280 bytes    [07:48 10/12/2014]    [01:10 27/11/2014] A24BFBAE8B50A6780B68FF3673FAB52F
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17633_none_854dedf9f74389b0\iexplore.exe    --a---- 815288 bytes    [23:20 11/02/2015]    [05:09 14/01/2015] 363BC25BACB34E9D40441968B1B3D5BE
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_19ba3f8a72d988f3\iexplore.exe    --a---- 673048 bytes    [23:43 13/07/2009]    [01:17 14/07/2009] 2C32E3E596CFE660353753EABEFB0540
C:\Windows\winsxs\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7601.17514_none_1beb53526fc80c8d\iexplore.exe    --a---- 673040 bytes    [00:12 24/06/2011]    [12:22 20/11/2010] C613E69C3B191BB02C7A191741A1D024

Searching for "*internet explorer*"
C:\Users\Bridget\AppData\Local\Microsoft\Feeds\{5588ACFD-6436-411B-A5CE-666AE6A92D3D}~\Internet Explorer Suggested Sites~.feed-ms    --a--c- 32768 bytes    [07:16 07/11/2014]    [17:27 26/02/2015] 124B740B051D90A09C8586D4056216B6
C:\Users\Bridget\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk    --a--c- 2013 bytes    [02:55 26/02/2011]    [08:49 08/07/2008] EB691273D0FBCFAA5DA34BECCC49E7EC

========== folderfind ==========

Searching for "*iexplore*"
No folders found.

Searching for "*internet explorer*"
C:\Program Files\Internet Explorer    d----c-    [03:20 14/07/2009]
C:\Program Files (x86)\Internet Explorer    d----c-    [03:20 14/07/2009]
C:\Users\Bridget\AppData\Local\Microsoft\Internet Explorer    d----c-    [01:24 26/02/2011]
C:\Users\Bridget\AppData\LocalLow\Microsoft\Internet Explorer    d----c-    [02:55 26/02/2011]
C:\Users\Bridget\AppData\Roaming\Microsoft\Internet Explorer    d----c-    [01:24 26/02/2011]
C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer    d----c-    [03:20 14/07/2009]
C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer    d------    [04:45 14/07/2009]
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer    d------    [04:45 14/07/2009]
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Internet Explorer    d------    [03:38 19/12/2014]
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Internet Explorer    d------    [03:38 19/12/2014]

-= EOF =-

[Jeremy7777]

cant remember the last time explorer worked but the last time i tried it wouldnt work so i attempted to uninstall and reinstal a new copy

[Nevan]

Alright, another check to do.

Systemlook

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  

  :dir
  C:\Program Files\Internet Explorer /s
  C:\Program Files (x86)\Internet Explorer /s

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

[Jeremy7777]

SystemLook 30.07.11 by jpshortstuff
Log created at 14:35 on 26/02/2015 by Bridget
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== dir ==========

C:\Program Files\Internet Explorer - Parameters: "/s"

---Files---
D3DCompiler_47.dll    --a---- 4158464 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
DiagnosticsHub.DataWarehouse.dll    --a---- 666624 bytes    [23:20 11/02/2015]    [02:53 12/01/2015]
DiagnosticsHub.ScriptedSandboxPlugin.dll    --a---- 276480 bytes    [23:20 11/02/2015]    [02:15 12/01/2015]
DiagnosticsHub_is.dll    --a---- 49664 bytes    [23:20 11/02/2015]    [02:56 12/01/2015]
DiagnosticsTap.dll    --a---- 243712 bytes    [23:20 11/02/2015]    [02:19 12/01/2015]
F12.dll    --a---- 1421312 bytes    [23:19 11/02/2015]    [02:00 12/01/2015]
F12Resources.dll    --a---- 10949120 bytes    [23:19 11/02/2015]    [02:59 12/01/2015]
F12Tools.dll    --a---- 372224 bytes    [23:19 11/02/2015]    [02:17 12/01/2015]
iediagcmd.exe    --a---- 359632 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
iedvtool.dll    --a---- 950784 bytes    [23:19 11/02/2015]    [03:10 12/01/2015]
ieinstal.exe    --a---- 484352 bytes    [23:19 11/02/2015]    [02:05 12/01/2015]
ielowutil.exe    --a---- 222720 bytes    [23:20 11/02/2015]    [02:38 12/01/2015]
ieproxy(64).dll    --a---- 702976 bytes    [22:18 11/11/2014]    [01:54 26/10/2014]
ieproxy.dll    --a---- 742400 bytes    [23:19 11/02/2015]    [00:58 12/01/2015]
IEShims.dll    --a---- 382976 bytes    [23:19 11/02/2015]    [01:08 12/01/2015]
jsdbgui.dll    --a---- 565248 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsdebuggeride.dll    --a---- 142336 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
JSProfilerCore.dll    --a---- 67072 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsprofilerui.dll    --a---- 628736 bytes    [23:19 11/02/2015]    [02:08 12/01/2015]
MemoryAnalyzer.dll    --a---- 1862144 bytes    [23:19 11/02/2015]    [02:32 12/01/2015]
msdbg2.dll    --a---- 400968 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
networkinspection.dll    --a---- 1217024 bytes    [23:19 11/02/2015]    [02:01 12/01/2015]
pdm.dll    --a---- 542272 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
pdmproxy100.dll    --a---- 105568 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
perfcore.dll    --a---- 161280 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
perf_nt.dll    --a---- 1477120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
sqmapi.dll    --a---- 293040 bytes    [23:19 11/02/2015]    [05:47 14/01/2015]
Timeline.cpu.xml    --a---- 3197 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
Timeline.dll    --a---- 219136 bytes    [23:19 11/02/2015]    [02:11 12/01/2015]
Timeline_is.dll    --a---- 171008 bytes    [23:20 11/02/2015]    [02:39 12/01/2015]

C:\Program Files\Internet Explorer\en-US    d----c-    [05:37 14/07/2009]
DiagnosticsTap.dll.mui    --a---- 10752 bytes    [23:19 11/02/2015]    [06:01 14/01/2015]
eula.rtf    --a---- 118526 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
F12.dll.mui    --a---- 4096 bytes    [23:19 11/02/2015]    [06:01 14/01/2015]
F12Resources.dll.mui    --a---- 61440 bytes    [23:19 11/02/2015]    [06:01 14/01/2015]
F12Tools.dll.mui    --a---- 2048 bytes    [23:19 11/02/2015]    [06:01 14/01/2015]
iedvtool.dll.mui    --a---- 29184 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
ieinstal.exe.mui    --a---- 2048 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsdbgui.dll.mui    --a---- 15872 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsprofilerui.dll.mui    --a---- 8192 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
networkinspection.dll.mui    --a---- 30720 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]

C:\Program Files\Internet Explorer\images    d----c-    [16:41 25/06/2013]
bing.ico    --a---- 5430 bytes    [01:17 25/06/2013]    [01:17 25/06/2013]

C:\Program Files\Internet Explorer\SIGNUP    d----c-    [05:32 14/07/2009]
INSTALL.INS    --a--c- 617 bytes    [05:27 14/11/2013]    [05:27 14/11/2013]

C:\Program Files (x86)\Internet Explorer - Parameters: "/s"

---Files---
D3DCompiler_47.dll    --a---- 3451392 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
DiagnosticsTap.dll    --a---- 174080 bytes    [23:20 11/02/2015]    [01:44 12/01/2015]
ExtExport.exe    --a---- 25600 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
F12Tools.dll    --a---- 255488 bytes    [23:19 11/02/2015]    [01:43 12/01/2015]
ie9props(63).propdesc    --a---- 2843 bytes    [01:17 25/06/2013]    [01:17 25/06/2013]
iedvtool.dll    --a---- 772608 bytes    [23:19 11/02/2015]    [02:26 12/01/2015]
ieinstal.exe    --a---- 468992 bytes    [23:20 11/02/2015]    [01:34 12/01/2015]
ielowutil.exe    --a---- 221184 bytes    [23:20 11/02/2015]    [01:58 12/01/2015]
ieproxy.dll    --a---- 285696 bytes    [23:20 11/02/2015]    [00:51 12/01/2015]
IEShims.dll    --a---- 287232 bytes    [23:20 11/02/2015]    [00:58 12/01/2015]
jsdbgui.dll    --a---- 438272 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsdebuggeride.dll    --a---- 105984 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
JSProfilerCore.dll    --a---- 53760 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsprofilerui.dll    --a---- 579584 bytes    [23:20 11/02/2015]    [01:37 12/01/2015]
msdbg2.dll    --a---- 312392 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
networkinspection.dll    --a---- 1075200 bytes    [23:19 11/02/2015]    [01:31 12/01/2015]
pdm.dll    --a---- 410680 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
pdmproxy100.dll    --a---- 97880 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
sqmapi.dll    --a---- 235192 bytes    [23:19 11/02/2015]    [05:09 14/01/2015]

C:\Program Files (x86)\Internet Explorer\CUSTOM    d----c-    [02:00 07/09/2010]
amazon-mp3.ico    --a--c- 121153 bytes    [22:12 02/07/2009]    [22:12 02/07/2009]
amazon.ico    --a--c- 295606 bytes    [17:06 24/09/2008]    [17:06 24/09/2008]
AmzVOD.ico    --a--c- 295606 bytes    [22:12 02/07/2009]    [22:12 02/07/2009]
INSTALL.INS    --a--c- 10594 bytes    [21:54 16/07/2010]    [21:54 16/07/2010]

C:\Program Files (x86)\Internet Explorer\en-US    d----c-    [05:37 14/07/2009]
DiagnosticsTap.dll.mui    --a---- 10752 bytes    [23:19 11/02/2015]    [05:22 14/01/2015]
eula.rtf    --a---- 118526 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
F12Tools.dll.mui    --a---- 2048 bytes    [23:19 11/02/2015]    [05:22 14/01/2015]
iedvtool.dll.mui    --a---- 29184 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
ieinstal.exe.mui    --a---- 2048 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
iexplore.exe.mui    --a---- 5120 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsdbgui.dll.mui    --a---- 15872 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
jsprofilerui.dll.mui    --a---- 8192 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]
networkinspection.dll.mui    --a---- 30720 bytes    [08:16 05/12/2014]    [08:16 05/12/2014]

C:\Program Files (x86)\Internet Explorer\SIGNUP    d----c-    [05:32 14/07/2009]
INSTALL.INS    --a--c- 617 bytes    [05:27 14/11/2013]    [05:27 14/11/2013]

-= EOF =-

[Nevan]

Hello again, Jeremy7777.

Perform the following instructions and tell me if this solves your problem with Internet Explorer.

Roll-back IE:

The below process will remove IE 11 and IE 10 will be restored.

• Click on Start (Windows 7 Orb) >> Control Panel >> Uninstall a program or Programs and Features.
• Then on the left hand side click on View Installed Updates >> scroll down until you locate Windows Internet Explorer 11 listed as an update.
• Click once on Windows Internet Explorer 11 to highlight >> Uninstall >> follow the prompts.

Note: The above may take some time, so ensure you do not interrupt the roll-back/uninstallation process until it is complete. Reboot the machine afterwards if not advised to.

Once you're done, download the latest IE version and install it.

Things that should appear in your next post:

• Please tell me if you're now able to launch and use Internet Explorer

[Jeremy7777]

it said the process was interupted or stoped but didnt say why, then sent me to this link...http://support.micro....com/kb/2872074

[Jeremy7777]

my bad it says, it did not finish instaling, ill wait for instructions before any re-attemps

[Nevan]

But you have uninstalled Internet Explorer 11, right?

In that case, you should now be able to launch Internet Explorer 10. Please tell me if you're able to do it.

• Press +R combination on your keyboard
• In the window that appears, type iexplore
• Click OK.

[Jeremy7777]

it must have worked the first time because last night i noticed ie in the start menu, and loaded it up, am using it now, thumbs up  bro. whats next? i have so many new questions, not sure if you have the answers or not but, im determined to learn to use windows more effectivly and customized to fit my needs. plus advice on stepping my computer to meet todays standerds, or pretty close at least. also would like if you could gve me a "description for dummies" as to what all tools we used in this process. i just feel like if i understand better i would not need to use up you guys time for simple stuff. scans etc, and of course advise me please on exactly what you would do or use daily for protection from virus, malware, etc. preferably the "no cost rout" yea cause im poor and a cheap "do it yourself" kinda guy.  

[Nevan]

im determined to learn to use windows more effectivly and customized to fit my needs. plus advice on stepping my computer to meet todays standerds, or pretty close at least. also would like if you could gve me a "description for dummies" as to what all tools we used in this process. i just feel like if i understand better i would not need to use up you guys time for simple stuff. scans etc, and of course advise me please on exactly what you would do or use daily for protection from virus, malware, etc. preferably the "no cost rout" yea cause im poor and a cheap "do it yourself" kinda guy.

I'll give you some tips about how to stay safe in the future.
I'm afraid that there's no "description for dummies" in what we're doing here. I've been learning all this for one year and it's only the beginning. A lot of effort has to be put in order to learn malware removal. For you it might look like a simple scans but we have to be really careful not to screw up someone's system.
I fully understand you though as it's been annoying me as well (that I can't fix my own system), but it is really time consuming and shouldn't be attempted "just because".

Could you tell me what's the current version of your Internet Explorer?

Launch Internet Explorer, click the button at the upper-right corner of the browser and click About Internet Explorer.

Also, could you tell me what error you get when trying to install Internet Explorer 11? Either rewrite the full content or do a screenshot:
When the error is visible, press Alt+Print Screen combination on your keyboard. Once done, open Paint, press Ctrl+V combination and Ctrl+S to save the file. Please, use .PNG format. Add that file as an attachment to your post.

[Jeremy7777]

I don't know what happened but I wasn't able to access geektgo all day today, the page was  just a white screen with nothing on it...wouldn't work on pc or tablet or phones, it just started back up a min ago without me doing anything.. anyways im using int explorer 10, and im pretty sure ie 11 is uninstalled, im not getting any error reports at this point.