[sierrahotel]

Okay so my R3SL240G SSD, which does not have the OS on it, is not being recognized. It is relatively new, having purchased it only 2.5 months ago. I am trying to determine if it has straight up died or if it is something else. A few days ago there was a quick power outage that lasted like half a second. My PC was turned off but the PSU switch was in the on position.

 

When I turn on the computer with only the primary SSD (MZ-75E250B) plugged in, startup is rather quick. You see two ASUS startup displays and then the desktop appears. If both the primary and secondary SSDs are plugged in, there is a moment that lasts 10-15 secs where the screen is black following the second ASUS startup display. Then the desktop appears. Using crystaldisk, only the Samsung SSD shows up.

 

So far I have tried a different SATA cable and a different SATA port. No luck. I then tried power cycling the PC twice but this did not work. I used the following method: SATA cable removed with PC on for 30-60min. PC off with power removed for 30 sec. Reboot with plugs in.

 

Any thoughts on further actions that I can take to ascertain the problem and find a solution would be most helpful.

 

Thanks

 

 

 

Windows 10 64-bit HE

 

i5-6600K 3.50GHz + CM Hyper 212 EVO fan

 

ASUS Z170-A ATX LGA1151 Skylake DDR4

EVGA GeForce GTX 1070 SC Gaming ACX 3.0 Black Edition 8GB

G.Skill Ripjaws V Series 16GB (2x8GB) DDR4 2400

SSD Samsung 850 Evo 250GB (MZ-75E250B)

SSD Radeon R3 Series 240GB (R3SL240G)

EVGA SuperNOVA 850 G2 220-G2-0850-XR 80+ GOLD 850W

 

ASUS VS247H-P

Edited by sierrahotel, 18 March 2017 - 09:43 AM.

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Since it comes with a 3-year warranty, recommend contacting [email protected]

 

That support email address was found at the bottom of this page: https://www.amd.com/...id-state-drives

[SpywareDr]

Since it comes with a 3-year warranty, recommend contacting [email protected]

 

That support email address was found at the bottom of this page: https://www.amd.com/...id-state-drives

[sierrahotel]

It appears that is the only coarse of action left.

[SpywareDr]

If you meant "course", I agree.

 

Wouldn't want to attempt anything that might void the warranty.

[sierrahotel]

Ugh...iphone. I'm now also looking at purchasing a UPS battery back up.

[SpywareDr]

FWIW, I've been using CyberPower CP1500PFCLCD PFC Sinewave UPS 1500VA 900W PFC Compatible Mini-Tower's on all of our electrical devices for quite some time. Work great.

[sierrahotel]

I figured I might need a UPS with a higher wattage. I recall reading that it is ideal to have 50-75% above the typical wattage load of your PC.  APC has a tool selector which is suppose to help in determining the wattage or VA that you'll require but my processor isn't listed.

Edited by sierrahotel, 18 March 2017 - 01:08 PM.

[SpywareDr]

The Kill-A-Watt P3 P4400 - $18.93 can tell you how many watts (amps, etc.) your computer -- and/or anything else you plug into it -- requires.

 

More info: Wikipedia: Kill-A-Watt > P4400

 

I'll plug everything in the area that I want backed up by a UPS into a power-strip, plug the power-strip into the Kill-A-Watt, the Kill-A-Watt into a receptacle, then power everything up. The Kill-A-Watt then shows me how many watts are being pulled through it.

[sierrahotel]

For those interested, here is what you will receive once contacting AMD at [email protected] if you live in Canada.

 

1.      Please send the photo SSD of a sticker with serial number.

 

2.      Send us faulty SSD in office of AMD in Canada:

 

 1 Commerce Valley Dr. E, Markham, ON L3T7X6 Canada

 

3.      Please fill out the form.

 

 

SSD Serial number

 

Full name:

 

Address line 1: 

 

 

Street address, P.O. box, company name, c/o

Address line 2:

 

 

Apartment, suite, unit, building, floor, etc.

City: 

 

State/Province/Region:

 

ZIP: 

 

Country:

 

Tel

 

 

Best Regards, Supports Team

[sierrahotel]

Best Answer

Finally received the replacement yesterday and seems to be working fine. Thanks for the help.

[SpywareDr]

Excellent news! Thanks for letting us know.